Works matching IS 00920703 AND DT 2018 AND VI 46 AND IP 1


Results: 10
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    Cost-effective service excellence.

    Published in:
    Journal of the Academy of Marketing Science, 2018, v. 46, n. 1, p. 59, doi. 10.1007/s11747-017-0560-7
    By:
    • Wirtz, Jochen;
    • Zeithaml, Valarie
    Publication type:
    Article
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