Works matching IS 00920703 AND DT 2017 AND VI 45 AND IP 6
Results: 10
The influence of service employees and other customers on customer unfriendliness: a social norms perspective.
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- Journal of the Academy of Marketing Science, 2017, v. 45, n. 6, p. 827, doi. 10.1007/s11747-016-0505-6
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- Article
Customer participation in services: domain, scope, and boundaries.
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- Journal of the Academy of Marketing Science, 2017, v. 45, n. 6, p. 944, doi. 10.1007/s11747-017-0524-y
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- Article
Consumer reliance on intangible versus tangible attributes in service evaluation: the role of construal level.
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- Journal of the Academy of Marketing Science, 2017, v. 45, n. 6, p. 848, doi. 10.1007/s11747-017-0527-8
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- Article
Business models as service strategy.
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- Journal of the Academy of Marketing Science, 2017, v. 45, n. 6, p. 925, doi. 10.1007/s11747-017-0531-z
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- Article
Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences.
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- Journal of the Academy of Marketing Science, 2017, v. 45, n. 6, p. 884, doi. 10.1007/s11747-017-0541-x
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- Article
Service crisis recovery and firm performance: insights from information breach announcements.
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- Journal of the Academy of Marketing Science, 2017, v. 45, n. 6, p. 789, doi. 10.1007/s11747-017-0543-8
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- Article
Unveiling the recovery time zone of tolerance: when time matters in service recovery.
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- Journal of the Academy of Marketing Science, 2017, v. 45, n. 6, p. 866, doi. 10.1007/s11747-017-0544-7
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- Article
Technology-driven service strategy.
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- Journal of the Academy of Marketing Science, 2017, v. 45, n. 6, p. 906, doi. 10.1007/s11747-017-0545-6
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- Article
Organizational service strategy.
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- Journal of the Academy of Marketing Science, 2017, v. 45, n. 6, p. 785, doi. 10.1007/s11747-017-0555-4
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- Article
Do loyal customers really pay more for services?
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- Journal of the Academy of Marketing Science, 2017, v. 45, n. 6, p. 807, doi. 10.1007/s11747-016-0491-8
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- Article