Works matching IS 00251909 AND DT 2008 AND VI 54 AND IP 2
Results: 14
Staffing Multiskill Call Centers via Linear Programming and Simulation.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 310, doi. 10.1287/mnsc.1070.0824
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- Publication type:
- Article
Management Insights.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. iv, doi. 10.1287/mnsc.1080.0857
- Publication type:
- Article
Analysis of the Impact of Team-Based Organizations in Call Center Management.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 400, doi. 10.1287/mnsc.1070.0822
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- Publication type:
- Article
The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 384, doi. 10.1287/mnsc.1070.0818
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- Publication type:
- Article
Call Center Outsourcing: Coordinating Staffing Level and Service Quality.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 369, doi. 10.1287/mnsc.1070.0820
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- Publication type:
- Article
Call Center Outsourcing Contract Analysis and Choice.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 354, doi. 10.1287/mnsc.1070.0823
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- Publication type:
- Article
An Exact and Efficient Algorithm for the Constrained Dynamic Operator Staffing Problem for Call Centers.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 339, doi. 10.1287/mnsc.1070.0819
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- Publication type:
- Article
Staffing of Time-Varying Queues to Achieve Time-Stable Performance.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 324, doi. 10.1287/mnsc.1070.0821
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- Publication type:
- Article
Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 295, doi. 10.1287/mnsc.1070.0774
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- Publication type:
- Article
Service-Level Differentiation in Call Centers with Fully Flexible Servers.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 279, doi. 10.1287/mnsc.1070.0825
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- Publication type:
- Article
Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 266, doi. 10.1287/mnsc.1070.0776
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- Publication type:
- Article
Service-Level Agreements in Call Centers: Perils and Prescriptions.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 238, doi. 10.1287/mnsc.1070.0777
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- Publication type:
- Article
A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 253, doi. 10.1287/mnsc.1070.0786
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- Publication type:
- Article
Introduction to the Special Issue on Call Center Management.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 237, doi. 10.1287/mnsc.1080.0855
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- Publication type:
- Article