Works matching IS 00251895 AND DT 1997 AND VI 86 AND IP 3
Results: 25
The service revolution: who won?
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 10
- By:
- Publication type:
- Article
Jet-lag blues.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 64
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- Publication type:
- Article
AMA in Indonesia.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 63
- Publication type:
- Article
You can't do that!
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 62
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- Publication type:
- Article
House of data.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 60
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- Publication type:
- Article
Data-based interviewing: Adding science to the art of selection.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 57
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- Publication type:
- Article
A model sell.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 55
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- Publication type:
- Article
Get it in writing.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 52
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- Publication type:
- Article
Is there a talent squeeze in corporate America?
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 47
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- Publication type:
- Article
Work for time.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 44
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- Publication type:
- Article
Spinning a web of technophobia.
- Published in:
- 1997
- By:
- Publication type:
- Editorial
What do customers want, anyway?
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 36
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- Publication type:
- Article
Customer service can kill you...
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 33
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- Publication type:
- Article
Nothing special in the air.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 30
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- Publication type:
- Article
When will it be old news?
- Published in:
- 1997
- By:
- Publication type:
- Editorial
Thank heavens for complainers.
- Published in:
- 1997
- By:
- Publication type:
- Editorial
Where is your company on the customer-care continuum?
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 21
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- Publication type:
- Article
The care and feeding of customers.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 19
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- Publication type:
- Article
The bottom line on customer loyalty.
- Published in:
- 1997
- Publication type:
- Interview
Getting back on track.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 15
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- Publication type:
- Article
A service-quality refreshers.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 12
- Publication type:
- Article
Cutting jobs? watch your disability expenses.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 9
- By:
- Publication type:
- Article
Eastern Europe adopts a longer workweek.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 7
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- Publication type:
- Article
HR: Fated to a supporting role?
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 7
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- Publication type:
- Article
Sayonara, high growth.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 6
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- Publication type:
- Article