The service revolution: who won?
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 10
- By:
- Publication type:
- Article
Works matching IS 00251895 AND DT 1997 AND VI 86 AND IP 3
Results: 25
1
2
Jet-lag blues.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 64
- By:
- Publication type:
- Article
3
AMA in Indonesia.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 63
- Publication type:
- Article
4
You can't do that!
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 62
- By:
- Publication type:
- Article
5
House of data.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 60
- By:
- Publication type:
- Article
6
Data-based interviewing: Adding science to the art of selection.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 57
- By:
- Publication type:
- Article
7
A model sell.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 55
- By:
- Publication type:
- Article
8
Get it in writing.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 52
- By:
- Publication type:
- Article
9
Is there a talent squeeze in corporate America?
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 47
- By:
- Publication type:
- Article
10
Work for time.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 44
- By:
- Publication type:
- Article
11
Spinning a web of technophobia.
- Published in:
- 1997
- By:
- Publication type:
- Editorial
12
What do customers want, anyway?
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 36
- By:
- Publication type:
- Article
13
Customer service can kill you...
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 33
- By:
- Publication type:
- Article
14
Nothing special in the air.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 30
- By:
- Publication type:
- Article
15
When will it be old news?
- Published in:
- 1997
- By:
- Publication type:
- Editorial
16
Thank heavens for complainers.
- Published in:
- 1997
- By:
- Publication type:
- Editorial
17
Where is your company on the customer-care continuum?
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 21
- By:
- Publication type:
- Article
18
The care and feeding of customers.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 19
- By:
- Publication type:
- Article
19
The bottom line on customer loyalty.
- Published in:
- 1997
- Publication type:
- Interview
20
Getting back on track.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 15
- By:
- Publication type:
- Article
21
A service-quality refreshers.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 12
- Publication type:
- Article
22
Cutting jobs? watch your disability expenses.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 9
- By:
- Publication type:
- Article
23
Eastern Europe adopts a longer workweek.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 7
- By:
- Publication type:
- Article
24
HR: Fated to a supporting role?
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 7
- By:
- Publication type:
- Article
25
Sayonara, high growth.
- Published in:
- Management Review, 1997, v. 86, n. 3, p. 6
- By:
- Publication type:
- Article