Works matching IS 00117315 AND DT 2004 AND VI 35 AND IP 3
Results: 10
Adaptive versus Proactive Behavior in Service Recovery: The Role of Self-Managing Teams.
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- Decision Sciences, 2004, v. 35, n. 3, p. 457, doi. 10.1111/j.0011-7315.2004.02513.x
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- Article
Restaurant Revenue Management at Chevys: Determining the Best Table Mix.
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- Decision Sciences, 2004, v. 35, n. 3, p. 371, doi. 10.1111/j.0011-7315.2004.02531.x
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- Article
Satisfying and Retaining Customers through Independent Service Representatives.
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- Decision Sciences, 2004, v. 35, n. 3, p. 527, doi. 10.1111/j.0011-7315.2004.02534.x
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- Article
Service Businesses and Productivity.
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- Decision Sciences, 2004, v. 35, n. 3, p. 333, doi. 10.1111/j.0011-7315.2004.02558.x
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- Article
Evaluating the Deming Management Model of Total Quality in Services.
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- Decision Sciences, 2004, v. 35, n. 3, p. 393, doi. 10.1111/j.0011-7315.2004.02569.x
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- Article
The Role of Clinical and Process Quality in Achieving Patient Satisfaction in Hospitals.
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- Decision Sciences, 2004, v. 35, n. 3, p. 349, doi. 10.1111/j.0011-7315.2004.02570.x
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- Article
A Mathematical Model of Service Failure and Recovery Strategies.
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- Decision Sciences, 2004, v. 35, n. 3, p. 493, doi. 10.1111/j.0011-7315.2004.02597.x
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- Article
Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors.
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- Decision Sciences, 2004, v. 35, n. 3, p. 551, doi. 10.1111/j.0011-7315.2004.02611.x
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- Article
Net-Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities.
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- Decision Sciences, 2004, v. 35, n. 3, p. 423, doi. 10.1111/j.0011-7315.2004.02620.x
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- Article
Service Management.
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- Decision Sciences, 2004, v. 35, n. 3, p. 325, doi. 10.1111/j.0011-7315.2004.35031.x
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- Article