Employee Retention Linked To Better Customer Service.Published in:Financial Executive, 2001, v. 17, n. 2, p. 11By:Marshall, JeffreyPublication type:Article
Retention and Customer Satisfaction.Published in:Compensation & Benefits Review, 2001, v. 33, n. 3, p. 27, doi. 10.1177/08863680122098388By:Casey, Thomas F.;Warlin, KarenPublication type:Article