Works matching DE "TELEPHONE in business"

Results: 79

T-Mobile schnürt Fixpreis-Pakete für eine erfolgreiche Gleichenfeier.

Published in:: 2009
Publication type:: Product Review

Redesigning computer call center work: a longitudinal field experiment.

Published in:

Journal of Organizational Behavior, 2004, v. 25, n. 3, p. 317, doi. 10.1002/job.247

By:

Workman, Michael;
Bommer, William

Publication type:

Article

Dialing a Hot Line to Overseas Business.

Published in:

Management Review, 1970, v. 59, n. 7, p. 16

By:

Hirst, Stephen

Publication type:

Article

Two Issues in Setting Call Centre Staffing Levels.

Published in:

Annals of Operations Research, 2001, v. 108, n. 1-4, p. 175, doi. 10.1023/A:1016015213287

By:

Chen, Bert P. K.;
Henderson, Shane G.

Publication type:

Article

International differences in telephone rate structures and the organization of business subscribers.

Published in:

Public Choice, 1994, v. 80, n. 1/2, p. 129, doi. 10.1007/BF01047951

By:

GLOBERMAN, STEVEN;
KADONAGA, DARRYL

Publication type:

Article

Perceived customer contact centre quality: conceptual foundation and scale development.

Published in:

Service Industries Journal, 2011, v. 31, n. 8, p. 1347, doi. 10.1080/02642060903437584

By:

van Dun, Zanna;
Bloemer, Josée;
Henseler, Jörg

Publication type:

Article

Systems thinking for call centre service design: affective commitment implications in manufacturing enterprises.

Published in:

Service Industries Journal, 2011, v. 31, n. 4, p. 613, doi. 10.1080/02642069.2010.504301

By:

Jaaron, AyhamA.M.;
Backhouse, ChrisJ.

Publication type:

Article

Telephone Hurdles Kill Companies.

Published in:

Public Relations Quarterly, 1992, v. 37, n. 3, p. 23

By:

Marken, G. A. "Andy"

Publication type:

Article

Staffing and Control of Instant Messaging Contact Centers.

Published in:

Operations Research, 2013, v. 61, n. 2, p. 328, doi. 10.1287/opre.1120.1151

By:

Jun Luo;
Jiheng Zhang

Publication type:

Article

Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers.

Published in:

Operations Research, 2009, v. 57, n. 5, p. 1189, doi. 10.1287/opre.1080.0651

By:

Mandelbaum, Avishai;
Zeltyn, Sergey

Publication type:

Article

Nursing on the line: Experiences from England and Quebec (Canada).

Published in:

Human Relations, 2005, v. 58, n. 1, p. 5, doi. 10.1177/0018726705050933

By:

Collin-Jacques, Caroline;
Smith, Chris

Publication type:

Article

Non-parametric modelling of time-varying customer service times at a bank call centre.

Published in:

Applied Stochastic Models in Business & Industry, 2006, v. 22, n. 3, p. 297, doi. 10.1002/asmb.618

By:

Shen, Haipeng;
D. Brown, Lawrence

Publication type:

Article

Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective.

Published in:

Journal of the American Statistical Association, 2005, v. 100, n. 469, p. 36, doi. 10.1198/016214504000001808

By:

Brown, Lawrence;
Gans, Noah;
Mandelbaum, Avishai;
Sakov, Anat;
Haipeng Shen;
Zeltyn, Sergey;
Zhao, Linda

Publication type:

Article

Designing and Implementing a Navicat Database System for a Call Center.

Published in:

International Journal of Advanced Corporate Learning, 2011, v. 4, n. 1, p. 12, doi. 10.3991/ijac.v4i1.1474

By:

Hamtini, T. M.;
Rababah, O. M.

Publication type:

Article

Dialling for donations: practices and actions in the telephone solicitation of human tissues.

Published in:

2009

By:

Elizabeth Weathersbee T;
Maynard DW

Publication type:

Journal Article

Human resource management in the Spanish call centre sector: the bird cage model of call centre work.

Published in:

International Journal of Human Resource Management, 2013, v. 24, n. 2, p. 308, doi. 10.1080/09585192.2012.677463

By:

Martí-Audí, Neus;
Valverde, Mireia;
Heraty, Noreen

Publication type:

Article

The experience of work in India's domestic call centre industry.

Published in:

International Journal of Human Resource Management, 2013, v. 24, n. 2, p. 436, doi. 10.1080/09585192.2011.561216

By:

Taylor, Phil;
D'Cruz, Premilla;
Noronha, Ernesto;
Scholarios, Dora

Publication type:

Article

The Medical Call Center.

Published in:

Marketing Health Services, 1999, v. 19, n. 2, p. 25

By:

Stier, Richard D.

Publication type:

Article

AUSTRALIAN CALL CENTRES: TIME TO SEARCH FOR A NEW MANAGEMENT MODEL?

Published in:

International Employment Relations Review, 2009, v. 15, n. 1, p. 1

By:

Connell, Julia;
Hannif, Zeenobyah;
Burgess, John

Publication type:

Article

Phone traffic out of control? How to stop the madness.

Published in:

Urology Times, 2007, v. 35, n. 5, p. 51

By:

Capko, Judy

Publication type:

Article

Understanding Personal Determinants in the Adoption of Telesurveillance in Elder Home Care by Community Health Workers.

Published in:

Journal of Community Practice, 2007, v. 15, n. 3, p. 99, doi. 10.1300/J125v15n03_06

By:

Vincent, Claude;
Reinharz, Daniel;
Deaudelin, Isabelle;
Garceau, Mathieu;
Talbot, Lise R.

Publication type:

Article

The Call Centre and its Many Players.

Published in:

Organization, 2009, v. 16, n. 5, p. 705, doi. 10.1177/1350508409338883

By:

Winiecki, Donald J.

Publication type:

Article

Globalization and the Call Center Industry.

Published in:

International Sociology, 2008, v. 23, n. 2, p. 197, doi. 10.1177/0268580907086376

By:

Abraham, Margaret

Publication type:

Article

MEASURING TELEPHONE APPREHENSION.

Published in:

Management Communication Quarterly, 1990, v. 4, n. 2, p. 198, doi. 10.1177/0893318990004002004

By:

Reinsch, N.L.;
Steele, Cam Monroe;
Lewis, Phillip V.;
Stano, Michael;
Beswick, Raymond W.

Publication type:

Article

SPREMLJANJE KAKOVOSTI STORITEV V KLICNIH CENTRIH.

Published in:

Our Economy / Nase Gospodarstvo, 2007, v. 53, n. 3/4, p. 100

By:

Kolar, Tomaž;
Kolar, Iztok

Publication type:

Article

Asymptotic Inference for Waiting Times and Patiences in Queues with Abandonment.

Published in:

Communications in Statistics: Simulation & Computation, 2009, v. 38, n. 2, p. 318, doi. 10.1080/03610910802491734

By:

Gorst-rasmussen, Anders;
Hansen, MartinB.

Publication type:

Article

Purchasing call-centre technology: Technological, business and user considerations.

Published in:

Ergonomics SA, 2007, v. 19, n. 2, p. 3

By:

Greenblatt, Sam

Publication type:

Article

Taming your telephone.

Published in:

Physician Executive, 1995, v. 21, n. 4, p. 28

By:

Casebolt, John M.

Publication type:

Article

Models and Approximations for Call Center Design.

Published in:

Methodology & Computing in Applied Probability, 2003, v. 5, n. 2, p. 159, doi. 10.1023/A:1024501601020

By:

Jagerman, David L.;
Melamed, Benjamin

Publication type:

Article

On a Two-Queue Priority System with Impatience and its Application to a Call Center.

Published in:

Methodology & Computing in Applied Probability, 1999, v. 1, n. 2, p. 191, doi. 10.1023/A:1010009304213

By:

Brandt, Andreas;
Brandt, Manfred

Publication type:

Article

Do cultural differences explain differences in attitudes towards unions? Culture and attitudes towards unions among call centre workers in Britain and India.

Published in:

Industrial Relations Journal, 2014, v. 45, n. 1, p. 56, doi. 10.1111/irj.12042

By:

Sarkar, Santanu;
Charlwood, Andy

Publication type:

Article

AT&T's Call Processing Simulator (CAPS) Operational Design for Inbound Call Centers.

Published in:

Interfaces, 1994, v. 24, n. 1, p. 6, doi. 10.1287/inte.24.1.6

By:

Brigandi, Anthony J.;
Dargon, Dennis R.;
Sheenan, Michael J.;
Spencer III, Thomas

Publication type:

Article

The call centre industry is expanding, and going international.

Published in:: Africa Research Bulletin: Economic, Financial & Technical Series, 2005, v. 42, n. 5, p. 16556
Publication type:: Article

A Simple Staffing Method for Multiskill Call Centers.

Published in:

Manufacturing & Service Operations Management (M&SOM), 2008, v. 10, n. 3, p. 421, doi. 10.1287/msom.1070.0173

By:

Pot, Auke;
Bhulai, Sandjai;
Koole, Ger

Publication type:

Article

Telephone Call Centers:Tutorial,Review, and Research Prospects.

Published in:

Manufacturing & Service Operations Management (M&SOM), 2003, v. 5, n. 2, p. 79, doi. 10.1287/msom.5.2.79.16071

By:

Gans, Noah;
Koole, Ger;
Mandelbaum, Avishai

Publication type:

Article

‘You Don't Have to Shout’—Vocal Behaviour in Social Work Communication.

Published in:

Social Work Education, 2012, v. 31, n. 4, p. 485, doi. 10.1080/02615479.2011.564610

By:

Hanna, Sue;
Nash, Mary

Publication type:

Article

Top 15 Patient Service No-No's.

Published in:

Podiatry Management, 2010, v. 29, n. 3, p. 215

By:

Friedman, Nancy

Publication type:

Article

A framework for balanced service and cross-selling by using queuing science.

Published in:

Journal of Intelligent Manufacturing, 2009, v. 20, n. 2, p. 249, doi. 10.1007/s10845-008-0232-z

By:

Demiriz, Ayhan;
Kula, Ufuk;
Akbilek, Nevra

Publication type:

Article

Predicting Queueing Delays.

Published in:

Management Science, 1999, v. 45, n. 6, p. 870, doi. 10.1287/mnsc.45.6.870

By:

Whitt, Ward

Publication type:

Article

Improving Service by Informing Customers About Anticipated Delays.

Published in:

Management Science, 1999, v. 45, n. 2, p. 192, doi. 10.1287/mnsc.45.2.192

By:

Whitt, Ward

Publication type:

Article

Low-cost and high-performance: VoIP monitoring and full-data retention at multi-Gb/s rates using commodity hardware.

Published in:

International Journal of Network Management, 2014, v. 24, n. 3, p. 181, doi. 10.1002/nem.1858

By:

García‐Dorado, José Luis;
Santiago del Río, Pedro M.;
Ramos, Javier;
Muelas, David;
Moreno, Victor;
López de Vergara, Jorge E.;
Aracil, Javier

Publication type:

Article

Globalising Call Centre Capital: Gender, Culture and Work Identity.

Published in:

Labour & Industry, 2004, v. 14, n. 3, p. 59, doi. 10.1080/10301763.2004.10669294

By:

van den Broek, Diane

Publication type:

Article

Making it Personal in a call centre: electronic peer surveillance.

Published in:

New Technology, Work & Employment, 2013, v. 28, n. 1, p. 37, doi. 10.1111/ntwe.12002

By:

Ellway, Benjamin P.W.

Publication type:

Article

‘You gotta lie to it’: software applications and the management of technological change in a call centre.

Published in:

New Technology, Work & Employment, 2007, v. 22, n. 2, p. 132, doi. 10.1111/j.1468-005X.2007.00189.x

By:

Russell, Bob

Publication type:

Article

Electronic surveillance and cohesive teams: room for resistance in an Australian call centre?

Published in:

New Technology, Work & Employment, 2005, v. 20, n. 1, p. 47, doi. 10.1111/j.1468-005X.2005.00143.x

By:

Townsend, Keith

Publication type:

Article

Shadowboxing with data: production of the subject in contemporary call centre organisations.

Published in:

New Technology, Work & Employment, 2004, v. 19, n. 2, p. 78, doi. 10.1111/j.0268-1072.2004.00129.x

By:

Winiecki, Donald J.

Publication type:

Article

Controlling business? Agency and constraint in call centre working.

Published in:

New Technology, Work & Employment, 2004, v. 19, n. 2, p. 96, doi. 10.1111/j.0268-1072.2004.00130.x

By:

Beirne, Martin;
Riach, Kathleen;
Wilson, Fiona

Publication type:

Article

Good morning.

Published in:

Management Review, 1994, v. 83, n. 8, p. 48

By:

Hellman, Paul

Publication type:

Article

Management tidbits.

Published in:

Management Review, 1994, v. 83, n. 8, p. 6

By:

Capowski, Genevieve

Publication type:

Article

WINNING BY TELEPHONE (Book Review).

Published in:: 1983
Publication type:: Book Review