IMPROVING SERVICE QUALITY TO LOCAL COMMUNITIES VIA A CITIZEN SATISFACTION MEASUREMENT IN GREECE: THE 'MUSA' APPROACH.Published in:Journal of Developing Areas, 2017, v. 51, n. 3, p. 77, doi. 10.1353/jda.2017.0062By:Metaxas, Theodore;Makaratzi, Elisavet;Terzidis, KonstantinosPublication type:Article