Works matching DE "SERVQUAL (Service quality framework)"

Results: 184

Assessment of Bank Services Excellence in Iraq: A Comprehensive Investigation Employing the SERVQUAL Model.

Published in:

Theory, Methodology, Practice, 2023, v. 19, n. 1, p. 3, doi. 10.18096/TMP.2023.01.01

By:

GHAYTH, AL LAHEEBI;
MOLNAR, LASZLO

Publication type:

Article

The Causes and Behavior-altering Effects of Hotel Guests' Dissatisfaction.

Published in:

Journal of Tourism & Services, 2015, v. 6, n. 11, p. 28

By:

Kátay, Ákos

Publication type:

Article

Editorial.

Published in:

Journal of Tourism & Services, 2015, v. 6, n. 11, p. 6

By:

Kirá'ová, Alžbeta

Publication type:

Article

Detecting Measurement Disturbances in Rater-Mediated Assessments.

Published in:

Educational Measurement: Issues & Practice, 2017, v. 36, n. 4, p. 44, doi. 10.1111/emip.12164

By:

Wind, Stefanie A.;
Schumacker, Randall E.

Publication type:

Article

ASSESSMENT OF SATISFACTION LEVEL AMONG GUESTS OF WOLAITA SODO CITY.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2014, v. 5, n. 12, p. 90

By:

TESHOME, TEMESGEN;
SEYOUM, YITBAREK

Publication type:

Article

REFLECTIONS ON ROMANIAN HIGHER EDUCATION: QUALITY IMPROVEMENT OF EDUCATIONAL SERVICES.

Published in:

Managerial Challenges of the Contemporary Society, 2013, n. 5, p. 204

By:

SOPON, DIANA;
CUZA, BOGDAN

Publication type:

Article

Exploring public transport service quality: the case of mini-bus taxi service in South Africa.

Published in:

Eurasian Business Review, 2016, v. 6, n. 1, p. 101, doi. 10.1007/s40821-015-0036-y

By:

Govender, Krishna

Publication type:

Article

WOULD GENDER, EDUCATION AND AGE INFLUENCE INTERNET BANKING ADOPTION CONSTRUCTS IN JORDAN?

Published in:

IADIS International Journal on WWW/Internet, 2015, v. 13, n. 2, p. 69

By:

Talafha, Hind;
Abu-Shanab, Emad

Publication type:

Article

MEASUREMENT OF SERVICE QUALITY BY SERVQUAL METHOD IN BANKING SECTOR.

Published in:

Balikesir University Journal of Social Sciences Institute, 2012, v. 15, n. 27, p. 157

By:

ÖZGÜVEN, Nihan

Publication type:

Article

Task and rater effects in L2 speaking and writing: A synthesis of generalizability studies.

Published in:

Language Testing, 2016, v. 33, n. 3, p. 341, doi. 10.1177/0265532215587390

By:

In’nami, Yo;
Koizumi, Rie

Publication type:

Article

Hospitalidade em festivais: avaliação comparada das Oktoberfest de Munique (RFA) e Blumenau (SC/Brasil).

Published in:

Pasos: Revista de Turismo y Patrimonio Cultural, 2016, v. 14, n. 1, p. 213, doi. 10.25145/j.pasos.2016.14.014

By:

Do Amaral Moretti, Sérgio Luiz;
Bezerra Da Silva, Cícera Carla;
De Cássia Pinotti, Rita;
Durieux Zucco, Fabrícia

Publication type:

Article

Thailand's Automotive Service Quality Customer Satisfaction: A SERVQUAL Model CFA of Suzuki Motor.

Published in:

Asia-Pacific Social Science Review, 2018, v. 18, p. 99

By:

Chaichinarat, Pichaipat;
Ratanaolarn, Thanin;
Kiddee, Krissana;
Pimdee, Paitoon

Publication type:

Article

Developing A SERVQUAL-Based Scale for Measuring Student Satisfaction with Academic Service in Higher Education.

Published in:

Education Quarterly Reviews, 2023, v. 6, n. 4, p. 146, doi. 10.31014/aior.1993.06.04.793

By:

Yosef;
Ibrahim, Arief Rachman;
Yusup, Muhammad;
Wicaksono, Damar Tutur;
Amalia, Putri

Publication type:

Article

Competitiveness of grain oats in Mexico since 1996 to 2017.

Published in:

ECORFAN: Journal Republic of Peru, 2021, v. 7, n. 13, p. 25, doi. 10.35429/EJRP.2021.13.7.17.24

By:

GÓMEZ-GÓMEZ, Alma Alicia;
BAUTISTA-MARTINEZ, Laura;
LUQUEZ-GAITAN, Carlos Ernesto

Publication type:

Article

Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance.

Published in:

Journal of Management Information Systems, 2011, v. 28, n. 3, p. 85, doi. 10.2753/MIS0742-1222280303

By:

Benlian, Alexander;
Koufaris, Marios;
Hess, Thomas

Publication type:

Article

A Survey on the Performance of Siahat Gasht Tour and Travel Agency from the Viewpoint of Customers Using SERVQUAL Model.

Published in:

International Journal of Scientific Management & Development, 2015, v. 3, n. 6, p. 394

By:

Mobarakeh, Sajjad Khalouzadeh;
Ghahnavieh, Fariba Rajaei

Publication type:

Article

Applying Relationship Management Theory to Religious Organizations: An Assessment of Relationship Cultivation Online.

Published in:

Journal of Communication & Religion, 2011, v. 34, n. 1, p. 88, doi. 10.5840/jcr20113416

By:

Waters, Richard D.;
Friedman, Christine S.;
Mills, Brittney;
Zeng, Lei

Publication type:

Article

Zjišt'ování spokojenosti ve škole s využitím dotazníku Servqual.

Published in:

E-Pedagogium, 2014, p. 38

By:

Kočvarová, Ilona

Publication type:

Article

Management of Library Quality Services in Public Universities in Tanzania.

Published in:

Anvesha, 2013, v. 6, n. 4, p. 41

By:

Swallehe, Omary;
Mandari, Upendo

Publication type:

Article

Association between leniency of anesthesiologists when evaluating certified registered nurse anesthetists and when evaluating didactic lectures.

Published in:

Health Care Management Science, 2020, v. 23, n. 4, p. 640, doi. 10.1007/s10729-020-09518-0

By:

Dexter, Franklin;
Ledolter, Johannes;
Wong, Cynthia A.;
Hindman, Bradley J.

Publication type:

Article

Analysis of Gap in Service Quality in Drug Addiction Treatment Centers of Kerman, Iran, Using SERVQUAL Model.

Published in:

Addiction & Health, 2014, v. 6, n. 3/4, p. 85

By:

Naqavi, Mohammad Reza;
Refaiee, Raheleh;
Baneshi, Mohammad Reza;
Nakhaee, Nouzar

Publication type:

Article

Integrating Service Quality Evaluation Model to Improve Employees' Satisfaction for High-Tech Iindustry.

Published in:

Human Factors & Ergonomics in Manufacturing & Service Industries, 2012, v. 22, n. 6, p. 517, doi. 10.1002/hfm.20294

By:

Shun-Hsing Chen

Publication type:

Article

EXAMINATION OF SATISFACTION LEVEL OF BANK SERVICE CUSTOMERS USING SERVQUAL MODEL.

Published in:

Economic Themes, 2018, v. 56, n. 4, p. 475, doi. 10.2478/ethemes-2018-0027

By:

Zimonjić, Velida

Publication type:

Article

IDENTIFICATION OF KEY DETERMINANTS OF SATISFACTION OF USERS OF ELECTRONIC BANKING.

Published in:

Economic Themes, 2016, v. 54, n. 2, p. 301

By:

Gašević, Dragana;
Vranješ, Marija;
Drinić, Dragana

Publication type:

Article

SERVQUAL VERSUS SERVPERF: MODELING CUSTOMER SATISFACTION AND LOYALTY AS A FUNCTION OF SERVICE QUALITY IN TRAVEL AGENCIES.

Published in:

Studia Universitatis Babes-Bolyai, Oeconomica, 2013, v. 58, n. 3, p. 3

By:

MOISESCU, Ovidiu I.;
GICĂ, Oana A.

Publication type:

Article

APPLYING SERVQUAL MODEL TO MEASURE ONLINE CUSTOMER SATISFACTION IN PACKAGE DELIVERY SERVICES.

Published in:

Studia Universitatis Babes-Bolyai, Negotia, 2016, v. 61, n. 4, p. 121

By:

HAFIZ, NUSRAT;
ALAM, A. S. A. FERDOUS

Publication type:

Article

FORECASTING THE STRUCTURE OF THE ROMANIAN AUDIT MARKET.

Published in:

Studia Universitatis Babes-Bolyai, Negotia, 2013, v. 58, n. 3, p. 95

By:

BERINDE, SORIN ROMULUS

Publication type:

Article

THE EFFECT OF DEMOGRAPHICS AND TRAVEL FREQUENCY ON THE RELATIONSHIP BETWEEN SERVICE QUALITY AND BRAND LOYALTY IN THE CASE OF TRADITIONAL TRAVEL AGENCIES.

Published in:

Studia Universitatis Babes-Bolyai, Negotia, 2013, v. 58, n. 3, p. 23

By:

MOISESCU, OVIDIU I.;
GICĂ, OANA A.

Publication type:

Article

La evaluación de la calidad en el servicio: caso de estudio "Restaurant Familiar Los Fresnos".

Published in:

Acta Universitaria, 2014, v. 24, n. 3, p. 35, doi. 10.15174/au.2014.503

By:

Guzmán López, Artemiza;
de Lourdes Cárcamo Solís, María

Publication type:

Article

SERVQUAL Reliability and Validity A Pilot Study to Evaluate Patients' Satisfaction in the Jordanian Hospitals.

Published in:

International Management Review, 2019, v. 15, n. 1, p. 56

By:

Ibrahim, Mohammed S.;
Ahmed, Muhammad S.

Publication type:

Article

QUALITY EVALUATION OF INTERNET PURCHASES: THE CASE OF CLOTHING SECTOR.

Published in:

Economics & Management, 2012, v. 17, n. 1, p. 365, doi. 10.5755/j01.em.17.1.2291

By:

Mikutavičiūtė, Dalia;
Ruževičius, Juozas

Publication type:

Article

Mejora Continua del Servicio al Cliente Mediante ServQual y Red de Petri en un Restaurante de Santa Marta, Colombia.

Published in:

Información Tecnológica, 2019, v. 30, n. 2, p. 73, doi. 10.4067/S0718-07642019000200073

By:

Causado-Rodriguez, Edwin;
Charris, Arturo N.;
Guerrero, Edwin A.

Publication type:

Article

Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis.

Published in:

Journal of Business Economics & Management, 2017, v. 18, n. 5, p. 974, doi. 10.3846/16111699.2017.1368034

By:

Ahmed, Rizwan Raheem;
Vveinhardt, Jolita;
Štreimikienė, Dalia;
Ashraf, Muhammad;
Channar, Zahid Ali

Publication type:

Article

ISTRAŽIVANJE KVALITETE USLUGA I NJEZIN UTJECAJ NA POTENCIJANU VJERNOST KUPCA U TRADICIONALNIM TURISTIČKIM AGENCIJAMA.

Published in:

Acta Turistica, 2014, v. 26, n. 2, p. 131

By:

MOISESCU, Ovidiu Ioan;
GICĂ, Oana Adriana

Publication type:

Article

A new hybrid model for quality assessment of scientific conferences based on Rough BWM and SERVQUAL.

Published in:

Scientometrics, 2019, v. 119, n. 1, p. 1, doi. 10.1007/s11192-019-03032-z

By:

Stević, Željko;
Đalić, Irena;
Pamučar, Dragan;
Nunić, Zdravko;
Vesković, Slavko;
Vasiljević, Marko;
Tanackov, Ilija

Publication type:

Article

Analysis of Improving the Quality of Outpatinent Service At Hospital X Through Triz Method (Theory of Inventive Problem Solving).

Published in:

Jurnal Indonesia Sosial Teknologi, 2024, v. 5, n. 11, p. 5014, doi. 10.59141/jist.v5i11.1221

By:

Dewi, Silvia;
Surjoputro, Antono;
Suhartono

Publication type:

Article

Measuring Service Quality in Philippine Banks: An Exploratory Study Using SERVQUAL and Q-Methodology.

Published in:

Philippine Management Review, 2020, v. 27, p. 37

By:

Talavera, Ma. Gloria V.

Publication type:

Article

SERVICE QUALITY IN PUBLIC AND PRIVATE SECTOR BANKS OF INDIA.

Published in:

International Journal on Customer Relations, 2016, v. 4, n. 1, p. 34, doi. 10.21863/ijcr/2016.4.1.016

By:

Agrawal, Shruti;
Mittal, Manish;
Gupta, Ratish

Publication type:

Article

Analytical Perspective of Service Gap and Factors of Service Quality in Indian Life Insurance Industry.

Published in:

International Journal of Banking, Risk & Insurance, 2019, v. 7, n. 1, p. 1

By:

Saha, Shyamasree;
Dutta, Anirban;
Choudhury, Arijit

Publication type:

Article

Service Quality of Commercial Banks in Sivakasi.

Published in:

International Journal of Banking, Risk & Insurance, 2018, v. 6, n. 1, p. 38

By:

M., Selvakumar;
V., Sathyalakshmi;
R., Mohammed Abubakkar Siddique;
M., Eswari;
P., Packia Lakshmi

Publication type:

Article

Study of Service Quality, Customer Satisfaction & Customer Loyalty of Banks in India.

Published in:

International Journal of Banking, Risk & Insurance, 2016, v. 4, n. 2, p. 59

By:

Mittal, Manish;
Agrawal, Shruti;
Gupta, Ratish

Publication type:

Article

CUSTOMERS' EXPECTATIONS AND EXPERIENCES WITHIN CHOSEN ASPECTS OF LOGISTIC CUSTOMER SERVICE QUALITY.

Published in:

International Journal for Quality Research, 2015, v. 9, n. 2, p. 265

By:

Kadlubek, Marta;
Grabara, Janusz

Publication type:

Article

HOTEL SERVICES QUALITY ASSESSMENT USING SERVQUAL METHOD. CASE STUDY: ATHÉNÉE PALACE HOTEL.

Published in:

2014

By:

MADAR, Anca

Publication type:

Case Study

Service Quality Evaluation in Select Commercial Banks: A Comparative Study.

Published in:

IUP Journal of Operations Management, 2011, v. 10, n. 1, p. 43

By:

Santhiyavalli, G.;
Sandhya, B.

Publication type:

Article

Gender Difference in Customer Satisfaction and Brand Loyalty Towards Banking Services.

Published in:

IUP Journal of Marketing Management, 2019, v. 18, n. 1, p. 23

By:

Mittal, Manish;
Agrawal, Shruti;
Gupta, Ratish

Publication type:

Article

Improving Service Quality in Special Education Institutions: Servqual Scale.

Published in:

Global Business & Management Research, 2014, v. 6, n. 2, p. 169

By:

Behdioğlu, Sema;
Şener, Habibe Yelda

Publication type:

Article

A study of expected and perceived service quality in Croatian and Slovenian hotel industry.

Published in:

European Journal of Tourism Research, 2013, v. 6, n. 1, p. 36, doi. 10.54055/ejtr.v6i1.115

By:

Marković, Suzana;
Raspor, Sanja;
Ivankovič, Gordana;
Planinc, Tanja

Publication type:

Article

Mejorando la Satisfacción del Cliente en una Empresa de Promoción de Ventas a través de la Implementación de un Sistema de Calidad Basado en las Dimensiones Relevantes del Servicio.

Published in:

Revista Daena: International Journal of Good Conscience, 2012, v. 8, n. 1, p. 15

By:

Garza, Israel;
Jiménez, Alejandro;
Koelliker, Mario;
Martínez, Mauricio;
Salinas, Guillermo

Publication type:

Article

TURİST REHBERLİGİ HİZMET KALİTESİ ÖLÇÜMÜ: SERVQUAL YAKLASIMI.

Published in:

Journal of International Social Research, 2013, v. 6, n. 27, p. 107

By:

ARSLANTURK, Yalçın;
ALTUNÖZ, Özlem;
ÇALIK, Azade Özlem

Publication type:

Article

SNSQUAL: A Social Networking Site Quality Model.

Published in:

Quality Management Journal, 2016, v. 23, n. 3, p. 19, doi. 10.1080/10686967.2016.11918478

By:

PHILLIPS, BRANDON;
PEAK, DANIEL;
PRYBUTOK, VICTOR

Publication type:

Article