The Relation of Merit Ratings to Length of Service.
- Published in:
- Personnel Psychology, 1949, v. 2, n. 2, p. 237, doi. 10.1111/j.1744-6570.1949.tb01400.x
- By:
- Publication type:
- Article
Works matching DE "SERVQUAL (Service quality framework)"
Results: 184
1
2
A new hybrid model for quality assessment of scientific conferences based on Rough BWM and SERVQUAL.
- Published in:
- Scientometrics, 2019, v. 119, n. 1, p. 1, doi. 10.1007/s11192-019-03032-z
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- Publication type:
- Article
3
Samsun'da Kamu ve Özel Hastanelerin Algılanan Hizmet Kalitesi.
- Published in:
- Turkish Studies - Economics, Finance, Politics, 2021, v. 16, n. 4, p. 1317, doi. 10.7827/turkishstudies.51736
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- Publication type:
- Article
4
Customers' Loyalty through Healthcare Quality; Mediating Role of Customers' Commitment: A Comparative Study of Public and Private Hospitals.
- Published in:
- City University Research Journal (CURJ), 2020, v. 10, n. 1, p. 27
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- Publication type:
- Article
5
Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance.
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- Journal of Management Information Systems, 2011, v. 28, n. 3, p. 85, doi. 10.2753/MIS0742-1222280303
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- Publication type:
- Article
6
A Survey on the Performance of Siahat Gasht Tour and Travel Agency from the Viewpoint of Customers Using SERVQUAL Model.
- Published in:
- International Journal of Scientific Management & Development, 2015, v. 3, n. 6, p. 394
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- Publication type:
- Article
7
The Causes and Behavior-altering Effects of Hotel Guests' Dissatisfaction.
- Published in:
- Journal of Tourism & Services, 2015, v. 6, n. 11, p. 28
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- Publication type:
- Article
8
Editorial.
- Published in:
- Journal of Tourism & Services, 2015, v. 6, n. 11, p. 6
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- Publication type:
- Article
9
YENİ KURULMAKTA OLAN BİR ÜNİVERSİTE HASTANESİNDE ALGILANAN HİZMET KALİTESİ VE ÖLÇÜMÜ: BALIKESİR İLİ ÖRNEĞİ.
- Published in:
- Uludağ Journal of Economy & Society / Uludağ Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 2012, v. 31, n. 2, p. 155
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- Publication type:
- Article
10
SERVICE QUALITY ASSESSMENT AT A PUBLIC DENTAL HOSPITAL ISLAMABAD.
- Published in:
- Pakistan Oral & Dental Journal, 2017, v. 37, n. 4, p. 604
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- Publication type:
- Article
11
Perceived Quality of Distance Education from the User Perspective.
- Published in:
- Contemporary Educational Technology, 2014, v. 5, n. 2, p. 121
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- Publication type:
- Article
12
IMPROVING GOVERNMENT SERVICE DELIVERY IN EGYPT: THE CASE OF THE TRAFFIC DEPARTMENTS OF HELIOPOLIS AND NOZHA DISTRICTS.
- Published in:
- International Journal of Business & Public Administration, 2014, v. 11, n. 2, p. 50
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- Publication type:
- Article
13
Assessing the Quality of Banking Services using the SERVQUAL Model.
- Published in:
- Romanian Journal of Marketing, 2015, n. 2, p. 84
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- Publication type:
- Article
14
An Empirical Investigation of Perceptions of Customers About Quality of Services Offered by Public and Private Sector Banks.
- Published in:
- Romanian Journal of Marketing, 2011, v. 6, n. 2, p. 60
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- Publication type:
- Article
15
Integrating Service Quality Evaluation Model to Improve Employees' Satisfaction for High-Tech Iindustry.
- Published in:
- Human Factors & Ergonomics in Manufacturing & Service Industries, 2012, v. 22, n. 6, p. 517, doi. 10.1002/hfm.20294
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- Publication type:
- Article
16
Service Quality Satisfaction: A Comparative Cross-Sectional Study of Public and Private University Librarians in Pakistan.
- Published in:
- Libri: International Journal of Libraries & Information Services, 2017, v. 67, n. 4, p. 313, doi. 10.1515/libri-2017-0011
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- Publication type:
- Article
17
ACHIEVING SUSTAINABLE TOURISM THROUGH CUSTOMER SATISFACTION.
- Published in:
- Annals of the University of Oradea, Economic Science Series, 2012, v. 21, n. 2, p. 349
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- Publication type:
- Article
18
SOME STATISTICAL RESULTS REGARDING THE EVALUATION OF THE QUALITY OF THE MASTER EDUCATION.
- Published in:
- Annals of the University of Oradea, Economic Science Series, 2011, v. 20, n. 2, p. 303
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- Publication type:
- Article
19
Comparing Alternative Service Quality Scales: An Investigation Using Confirmatory Factor Analysis in a Health Care Setting.
- Published in:
- Services Marketing Quarterly, 2017, v. 38, n. 1, p. 15, doi. 10.1080/15332969.2017.1271198
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- Publication type:
- Article
20
Customer Perception of Services Based on the SERVQUAL Dimensions: A Study of Indian Commercial Banks.
- Published in:
- Services Marketing Quarterly, 2013, v. 34, n. 1, p. 49, doi. 10.1080/15332969.2013.739941
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- Publication type:
- Article
21
A study of expected and perceived service quality in Croatian and Slovenian hotel industry.
- Published in:
- European Journal of Tourism Research, 2013, v. 6, n. 1, p. 36, doi. 10.54055/ejtr.v6i1.115
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- Publication type:
- Article
22
Instrumentos para evaluar la calidad percibida por los usuarios en los servicios de salud.
- Published in:
- Revista Gerencia y Políticas de Salud, 2018, v. 17, n. 34, p. 1, doi. 10.11144/Javeriana.rgps17-34.iecp
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- Publication type:
- Article
23
Managing quality in outsourcing of high-end services: a conceptual model.
- Published in:
- Total Quality Management & Business Excellence, 2012, v. 23, n. 11/12, p. 1315, doi. 10.1080/14783363.2012.733267
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- Publication type:
- Article
24
Reframing the past: A new approach in service quality assessment.
- Published in:
- Total Quality Management & Business Excellence, 2012, v. 23, n. 11/12, p. 1329, doi. 10.1080/14783363.2012.733259
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- Publication type:
- Article
25
A quality function deployment application using qualitative and quantitative analysis in after sales services.
- Published in:
- Total Quality Management & Business Excellence, 2012, v. 23, n. 11/12, p. 1397, doi. 10.1080/14783363.2012.715797
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- Publication type:
- Article
26
Measuring the quality of logistic service as an element of the logistics provider offering.
- Published in:
- 2012
- By:
- Publication type:
- Case Study
27
Customer loyalty to service providers: examining the role of service quality, customer satisfaction and trust.
- Published in:
- Total Quality Management & Business Excellence, 2012, v. 23, n. 11/12, p. 1257, doi. 10.1080/14783363.2012.669551
- By:
- Publication type:
- Article
28
Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey.
- Published in:
- 2012
- By:
- Publication type:
- Case Study
29
Exploring the relationship between perceived electronic service quality, satisfaction, and personality: a study of Taiwan's online game industry.
- Published in:
- Total Quality Management & Business Excellence, 2012, v. 23, n. 7/8, p. 949, doi. 10.1080/14783363.2012.704287
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- Publication type:
- Article
30
The utilitarian and social dual presence in Web 2.0 services.
- Published in:
- Total Quality Management & Business Excellence, 2012, v. 23, n. 7/8, p. 875, doi. 10.1080/14783363.2012.704276
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- Publication type:
- Article
31
A study on mobile phone service loyalty in Taiwan.
- Published in:
- Total Quality Management & Business Excellence, 2012, v. 23, n. 7/8, p. 807, doi. 10.1080/14783363.2012.661129
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- Publication type:
- Article
32
COMPARABILITY OF THE FACTORED DIMENSIONS OF PERSONNEL RATINGS OBTAINED UNDER TWO SETS OF INSTRUCTIONS.
- Published in:
- Personnel Psychology, 1963, v. 16, n. 4, p. 335, doi. 10.1111/j.1744-6570.1963.tb01280.x
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- Publication type:
- Article
33
IMPROVING THE SERVICE WITH THE SERVQUAL METHOD.
- Published in:
- Management Systems in Production Engineering, 2018, v. 26, n. 1, p. 60, doi. 10.2478/mspe-2018-0010
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- Publication type:
- Article
34
Health service delivery in Australia: gaps and solutions.
- Published in:
- Journal of General Management, 2011, v. 36, n. 3, p. 53, doi. 10.1177/030630701103600304
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- Publication type:
- Article
35
Determinants of Effective Service Delivery: A Study of Selected Public, Private and Foreign Sector Banks in Odisha.
- Published in:
- Business Perspectives & Research, 2012, p. 47, doi. 10.1177/2278533720120105
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- Publication type:
- Article
36
THE IMPLEMENTATION OF THE SERVQUAL METHOD IN THE COURIER SERVICES COMPANY.
- Published in:
- Transport & Logistics, 2013, v. 13, n. 26, p. 1
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- Publication type:
- Article
37
Association between leniency of anesthesiologists when evaluating certified registered nurse anesthetists and when evaluating didactic lectures.
- Published in:
- Health Care Management Science, 2020, v. 23, n. 4, p. 640, doi. 10.1007/s10729-020-09518-0
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- Publication type:
- Article
38
Contribution and Trend to Quality Research--a literature review of SERVQUAL model from 1998 to 2013.
- Published in:
- Informatica Economica, 2015, v. 19, n. 1, p. 34, doi. 10.12948/issn14531305/19.1.2015.03
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- Publication type:
- Article
39
Quality Assessment of Libraries.
- Published in:
- DESIDOC Journal of Library & Information Technology, 2010, v. 30, n. 6, p. 12, doi. 10.14429/djlit.30.672
- By:
- Publication type:
- Article
40
Service quality in sport: A case study of golf resorts in the Liberec region.
- Published in:
- Acta Universitatis Carolinae: Kinanthropologica, 2018, v. 54, n. 2, p. 137, doi. 10.14712/23366052.2018.11
- By:
- Publication type:
- Article
41
Service quality of Lagro High School Library from the viewpoint of its hearing impaired clients.
- Published in:
- Journal of Philippine Librarianship, 2007, v. 27, n. 1/2, p. 219
- Publication type:
- Article
42
Elevate Your Strategy: Broaden your understanding of design for quick response to boost customer satisfaction.
- Published in:
- Quality Progress, 2017, v. 50, n. 8, p. 30
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- Publication type:
- Article
43
Developing the Contextualized SERVQUAL Instrument for Measuring the Service Quality of Nepali Resorts: An Application of the Modified Delphi Technique.
- Published in:
- SAGE Open, 2023, v. 13, n. 2, p. 1, doi. 10.1177/21582440231195952
- By:
- Publication type:
- Article
44
Generalized cross entropy method for analysing the SERVQUAL model.
- Published in:
- Journal of Applied Statistics, 2015, v. 42, n. 3, p. 520, doi. 10.1080/02664763.2014.963526
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- Publication type:
- Article
45
Impact of hotel service quality on the loyalty of customers.
- Published in:
- Economic Research-Ekonomska Istrazivanja, 2016, v. 29, n. 1, p. 559, doi. 10.1080/1331677X.2016.1177465
- By:
- Publication type:
- Article
46
CUSTOMER SATISFACTION AND PURCHASE INTENTION OF THE STORE FACEBOOK FAN PAGES.
- Published in:
- Issues in Information Systems, 2013, v. 14, n. 2, p. 306
- By:
- Publication type:
- Article
47
Análisis del comportamiento del consumidor: medición cuantitativa del servicio en estudiantes de Administración de una universidad acreditada en Barranquilla.
- Published in:
- Psicogente, 2016, v. 19, n. 36, p. 266, doi. 10.17081/psico.19.36.1297
- By:
- Publication type:
- Article
48
Financial Service Quality and Its Impact on Customer Satisfaction: Evidence from Indian Banking Sector.
- Published in:
- Drishtikon: A Management Journal, 2018, v. 9, n. 2, p. 36
- By:
- Publication type:
- Article
49
COMPARISON OF CUSTOMERS' PERCEPTION WITH REGARD TO SERVICE QUALITY IN PUBLIC AND PRIVATE INSURANCE COMPANIES USING SERVQUAL.
- Published in:
- Delhi Business Review, 2012, v. 13, n. 2, p. 55, doi. 10.51768/dbr.v13i2.132201217
- By:
- Publication type:
- Article
50
Measuring patient's satisfaction of healthcare services in the UAE hospitals: Using SERVQUAL.
- Published in:
- International Journal of Healthcare Management, 2018, v. 11, n. 2, p. 96, doi. 10.1080/20479700.2016.1266804
- By:
- Publication type:
- Article