Works matching DE "SERVICE industries research"
Results: 236
WHERE DO CAPABILITIES COME FROM AND HOW DO THEY MATTER? A STUDY IN THE SOFTWARE SERVICES INDUSTRY.
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- Strategic Management Journal (John Wiley & Sons, Inc.) - 1980 to 2009, 2005, v. 26, n. 1, p. 25, doi. 10.1002/smj.433
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The effectiveness of the ISO 9001 quality management system in service companies.
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- Total Quality Management & Business Excellence, 2013, v. 24, n. 7/8, p. 769, doi. 10.1080/14783363.2013.791099
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Knowledge transfer from German universities into the service sector as reflected by service marks.
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- Research Evaluation, 2014, v. 23, n. 4, p. 341, doi. 10.1093/reseval/rvu020
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The Effect of Attribute Alignability on Service Evaluation: The Moderating Role of Uncertainty.
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- Journal of Consumer Research, 2012, v. 39, n. 4, p. 831, doi. 10.1086/665983
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The Duration Heuristic.
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- Journal of Consumer Research, 2007, v. 34, n. 3, p. 315, doi. 10.1086/519500
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THE COMPETITIVE NATURE AND EFFECTIVENESS OF ONLINE RETAILING.
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- Psychosociological Issues in Human Resource Management, 2015, v. 3, n. 1, p. 101
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Crab antics? Contesting and perpetuating status hierarchies in professional service firms.
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- Journal of Professions & Organization, 2014, v. 1, n. 2, p. 118, doi. 10.1093/jpo/jou001
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Introduction.
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- Nordic Journal of Working Life Studies, 2015, v. 5, n. 4, p. 1, doi. 10.19154/njwls.v5i4.4840
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USER RATINGS OF THE SERVICE QUALITY IN RESTAURANTS AND ENTERTAINMENT PLACES.
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- Scientific Works of the Agricultural University, Plovdiv, 2014, v. 58, p. 159
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Firm location and the determinants of exporting in low- and middle-income countries.
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- Journal of Economic Geography, 2014, v. 14, n. 2, p. 395, doi. 10.1093/jeg/lbs060
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Procurement and delivery of required performance: Case study.
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- 2014
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- Case Study
A Vision for eRTR.
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- E-review of Tourism Research, 2014, v. 11, n. 1/2, p. 59
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The Ever Changing Tourism.
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- Integration & Dissemination, 2009, v. 4, p. 57
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FedEx Excellence in Service Research Awards.
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- Journal of Service Research, 2001, v. 3, n. 3, p. 195
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- Article
Do We Really Need Multiple-Item Measures in Service Research?
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- Journal of Service Research, 2001, v. 3, n. 3, p. 196, doi. 10.1177/109467050133001
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Consumer Evaluations of Service Brand Extensions.
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- Journal of Service Research, 2001, v. 3, n. 3, p. 220, doi. 10.1177/109467050133003
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What Makes Service Research Centers Effective?
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- Journal of Service Research, 2001, v. 3, n. 3, p. 265, doi. 10.1177/109467050133007
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Impact of Emotional Intelligence and Emotional Labor on Organizational Outcomes in Service Organizations: A Conceptual Model.
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- South Asian Journal of Management, 2014, v. 21, n. 4, p. 54
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A history of research in service operations: What's the big idea?
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- Journal of Operations Management, 2007, v. 25, n. 2, p. 375, doi. 10.1016/j.jom.2006.11.002
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Customer satisfaction and loyalty to Alpine ski resorts: the moderating effect of lifestyle, spending and customers' skiing skills.
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- International Journal of Tourism Research, 2007, v. 9, n. 6, p. 409, doi. 10.1002/jtr.613
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Professional Service Organizations and Focus.
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- Management Science, 1995, v. 41, n. 7, p. 1185, doi. 10.1287/mnsc.41.7.1185
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Improved Implicit Optimal Modeling of the Labor Shift Scheduling Problem.
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- Management Science, 1995, v. 41, n. 4, p. 595, doi. 10.1287/mnsc.41.4.595
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Decentralized Regulation of a Queue.
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- Management Science, 1995, v. 41, n. 1, p. 163, doi. 10.1287/mnsc.41.1.163
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Optimal Dynamic Pricing of Inventories with Stochastic Demand over Finite Horizons.
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- Management Science, 1994, v. 40, n. 8, p. 999, doi. 10.1287/mnsc.40.8.999
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- Article
ON THE MARGINAL BENEFIT OF ADDING SERVERS TO G/ GI/ m QUEUES.
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- Management Science, 1980, v. 26, n. 9, p. 946, doi. 10.1287/mnsc.26.9.946
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A CASE STUDY OF ENCODER SHIFT SCHEDULING UNDER UNCERTAINTY.
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- 1979
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- Case Study
Innovation in Services: The Case of Rural Tourism in Argentina.
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- Emerging Markets Finance & Trade, 2015, v. 51, n. 3, p. 635, doi. 10.1080/1540496X.2015.1026700
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Service Innovation in Developing Economies: Policy Rationale and Framework.
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- Emerging Markets Finance & Trade, 2015, v. 51, n. 3, p. 540, doi. 10.1080/1540496X.2015.1026694
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Determinants of Innovation and Productivity in the Service Sector in Mexico.
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- Emerging Markets Finance & Trade, 2015, v. 51, n. 3, p. 578, doi. 10.1080/1540496X.2015.1026693
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The Power of Myth in Impeding Service Innovation.
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- Journal of Management Inquiry, 2008, v. 17, n. 1, p. 44, doi. 10.1177/1056492607306020
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Managerial decision making under chaotic conditions: Service industries.
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- Emergence: Complexity & Organization, 2014, v. 16, n. 3, p. 18
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Nexus between Contracting and Construction Professional Service Businesses: Empirical Evidence from International Market.
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- Journal of Construction Engineering & Management, 2014, v. 140, n. 2, p. -1, doi. 10.1061/(ASCE)CO.1943-7862.0000802
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- Article
NATIONAL TOURIST BRAND: PRIORITIES AND FORMATION RESOURCES.
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- Economic Annals-XXI / Ekonomìčnij Časopis-XXI, 2013, n. 9/10, p. 42
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Implementing global framework agreements: the limits of social partnership.
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- Global Networks, 2015, v. 15, p. S65, doi. 10.1111/glob.12088
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The M/ M/1 queue with synchronized abandonments.
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- Queueing Systems, 2011, v. 68, n. 1, p. 79, doi. 10.1007/s11134-011-9219-0
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Queues with waiting time dependent service.
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- Queueing Systems, 2011, v. 68, n. 1, p. 61, doi. 10.1007/s11134-011-9225-2
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The Impact of Employees' and Managers' Training on the Performance of Small- and Medium-Sized Enterprises: Evidence from a Randomized Natural Experiment in the UK Service Sector.
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- British Journal of Industrial Relations, 2016, v. 54, n. 2, p. 409, doi. 10.1111/bjir.12094
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Identifying employment-creating sectors in South Africa: the role of services industries.
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- Development Southern Africa, 2006, v. 23, n. 5, p. 627, doi. 10.1080/03768350601021871
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Desenvolvimento e Validação de uma Escala de Atributos Utilizados pelos Consumidores na Escolha de Restaurantes de Comida a Quilo.
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- Revista de Administraçãao da UNIMEP, 2010, v. 8, n. 2, p. 72, doi. 10.15600/1679-5350/rau.v8n2p72-90
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MANAGEMENT OF E-SERVICES ADOPTION IN THE TELECOMMUNICATIONS SECTOR IN BAHRAIN.
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- Journal of Global Business & Technology, 2012, v. 8, n. 2, p. 1
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COMPARAÇÃO ENTRE OS MODELOS NORTEAMERICANO (ACSI) E EUROPEU (ECSI) DE SATISFAÇÃO DO CLIENTE: UM ESTUDO NO SETOR DE SERVIÇOS.
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- RAM. Mackenzie Management Review / RAM. Revista de Administração Mackenzie, 2009, v. 10, n. 1, p. 161, doi. 10.1590/S1678-69712009000100008
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An approach to prioritize customer-based, cost-effective service enhancements.
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- Service Industries Journal, 2015, v. 35, n. 14, p. 747, doi. 10.1080/02642069.2015.1080244
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Exploring interactive communication using social media.
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- Service Industries Journal, 2015, v. 35, n. 11-12, p. 670, doi. 10.1080/02642069.2015.1064396
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Customer e-complaining behaviours using social media.
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- Service Industries Journal, 2015, v. 35, n. 11-12, p. 633, doi. 10.1080/02642069.2015.1062883
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The value of social presence in mobile communications.
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- Service Industries Journal, 2015, v. 35, n. 11-12, p. 611, doi. 10.1080/02642069.2015.1062880
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Extending customer relationship management into a social context.
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- Service Industries Journal, 2015, v. 35, n. 11-12, p. 591, doi. 10.1080/02642069.2015.1062882
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Marketing technology for adoption by small business.
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- Service Industries Journal, 2015, v. 35, n. 11-12, p. 655, doi. 10.1080/02642069.2015.1062884
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Making bottom-up and top-down processes meet in public innovation.
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- Service Industries Journal, 2015, v. 35, n. 6, p. 325, doi. 10.1080/02642069.2015.1003369
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Exploring the role of front-line employees as innovators.
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- Service Industries Journal, 2015, v. 35, n. 6, p. 303, doi. 10.1080/02642069.2015.1003370
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Novelty-focussed document mapping to identify new service opportunities.
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- Service Industries Journal, 2015, v. 35, n. 6, p. 345, doi. 10.1080/02642069.2015.1003368
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- Article