Works matching DE "SERVICE industries management"

Results: 237

Driving dynamic knowledge articulation and dynamic capabilities development of service alliance firms.

Published in:

Service Industries Journal, 2011, v. 31, n. 13, p. 2223, doi. 10.1080/02642069.2010.504820

By:

Lee, Po-Yen;
Chen, Hung-Hsin;
Shyr, Yi-Hwan

Publication type:

Article

Advances in service networks research.

Published in:

Service Industries Journal, 2010, v. 30, n. 10, p. 1581, doi. 10.1080/02642060903580623

By:

Scott, Noel;
Laws, Eric

Publication type:

Article

Strategies towards innovative services: findings from the German service landscape.

Published in:

Service Industries Journal, 2010, v. 30, n. 4, p. 609, doi. 10.1080/02642060903078776

By:

Koelling, Marcus;
Neyer, Anne-Katrin;
Moeslein, KathrinM.

Publication type:

Article

The case of market and system failures in services innovation.

Published in:

Service Industries Journal, 2010, v. 30, n. 4, p. 549, doi. 10.1080/02642060903067571

By:

Rubalcaba, Luis;
Gallego, Jorge;
Hertog, PimDen

Publication type:

Article

Testing of service concepts.

Published in:

Service Industries Journal, 2010, v. 30, n. 4, p. 621, doi. 10.1080/02642060903144321

By:

Meiren, Thomas;
Burger, Thomas

Publication type:

Article

Diversity of innovation patterns in services.

Published in:

Service Industries Journal, 2009, v. 29, n. 12, p. 1635, doi. 10.1080/02642060902793631

By:

Vence, Xavier;
Trigo, Alexandre

Publication type:

Article

Realising competitive advantage through HRM in New Zealand service industries.

Published in:

Service Industries Journal, 2009, v. 29, n. 6, p. 741, doi. 10.1080/02642060902749237

By:

Browning, Vicky;
Edgar, Fiona;
Gray, Brendan;
Garrett, Tony

Publication type:

Article

Exploring the relationship between the human resource management practices and growth in small service firms.

Published in:

Service Industries Journal, 2008, v. 28, n. 7-8, p. 919, doi. 10.1080/02642060701846804

By:

Altinay, Levent;
Altinay, Eser;
Gannon, Judie

Publication type:

Article

The New Service Model: a review, a critique and a way forward.

Published in:

Service Industries Journal, 2008, v. 28, n. 6, p. 845, doi. 10.1080/02642060801990403

By:

Antonacopoulou, ElenaP.;
Konstantinou, Efrosyni

Publication type:

Article

Learning How to Manage Technology in Services Internationalisation.

Published in:

Service Industries Journal, 2000, v. 20, n. 1, p. 22, doi. 10.1080/02642060000000002

By:

Mattsson, Jan

Publication type:

Article

Understanding Customer Role and its Importance in the Formation of Service Quality Expectations.

Published in:

Service Industries Journal, 2000, v. 20, n. 1, p. 1, doi. 10.1080/02642060000000001

By:

Webb, Dave

Publication type:

Article

The Use of Mystery Shopping in the Measurement of Service Delivery.

Published in:

Service Industries Journal, 1998, v. 18, n. 3, p. 148, doi. 10.1080/02642069800000037

By:

Wilson, Alan M.

Publication type:

Article

Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination.

Published in:

Service Industries Journal, 1998, v. 18, n. 3, p. 116, doi. 10.1080/02642069800000035

By:

Grove, Stephen J.;
Fisk, Raymond P.;
Dorsch, Michael J.

Publication type:

Article

Issues of Product Standardization in the Leisure Industry.

Published in:

Service Industries Journal, 1995, v. 15, n. 2, p. 186

By:

Gilpin, Suzanne C.;
Kalafatis, Stavros P.

Publication type:

Article

Books Received.

Published in:: Service Industries Journal, 1993, v. 13, n. 4, p. 343
Publication type:: Article

Current Research and Activities.

Published in:: 1991
Publication type:: Directory

Current Research and Developments.

Published in:: Service Industries Journal, 1988, v. 8, n. 1, p. 101, doi. 10.1080/02642068800000009
Publication type:: Article

The Economics of Services: An Introduction.

Published in:

Service Industries Journal, 1987, v. 7, n. 4, p. 1, doi. 10.1080/02642068700000056

By:

Akehurst, Gary

Publication type:

Article

Estimation of Threshold Costs in Service Industries.

Published in:

Service Industries Journal, 1987, v. 7, n. 1, p. 65, doi. 10.1080/02642068700000007

By:

Nooteboom, B.

Publication type:

Article

The Role of Advertising in the Marketing Strategy of Accountancy Firms: Evidence from a Regional Market.

Published in:

Service Industries Journal, 1986, v. 6, n. 3, p. 381, doi. 10.1080/02642068600000045

By:

Wright, Mike;
Watkins, Trevor;
Chiplin, Brian

Publication type:

Article

Service Marketing-Assertion or Asset?

Published in:

Service Industries Journal, 1983, v. 3, n. 2, p. 113, doi. 10.1080/02642068300000018

By:

Blois, K.J.

Publication type:

Article

SOLVING MANAGEMENT PROBLEMS IN THE BURGEONING SERVICE FIELD.

Published in:

SAM Advanced Management Journal (00360805), 1971, v. 36, n. 2, p. 4

By:

Shapiro, Gerald

Publication type:

Article

Sectoral Heterogeneity in New Service Development: An Exploratory Study of Service Types and Success Factors Sectoral Heterogeneity in New Service Development: An Exploratory Study of Service Types and Success Factors.

Published in:

Journal of Product Innovation Management, 2013, v. 30, n. 3, p. 533, doi. 10.1111/jpim.12005

By:

Kuester, Sabine;
Schuhmacher, Monika C.;
Gast, Barbara;
Worgul, Andreas

Publication type:

Article

NSD Processes and Practices in Experiential Services.

Published in:

Journal of Product Innovation Management, 2011, v. 28, n. 1, p. 63, doi. 10.1111/j.1540-5885.2010.00781.x

By:

Zomerdijk, Leonieke G.;
Voss, Christopher A.

Publication type:

Article

VENDOR-OWNED INVENTORY MANAGEMENT ARRANGEMENTS IN RETAIL: AN AGENCY THEORY PERSPECTIVE.

Published in:

Journal of Business Logistics, 2007, v. 28, n. 1, p. 111, doi. 10.1002/j.2158-1592.2007.tb00234.x

By:

Rungtusanatham, Manus;
Rabinovich, Elliot;
Ashenbaum, Bryan;
Wallin, Cynthia

Publication type:

Article

Business models as service strategy.

Published in:

Journal of the Academy of Marketing Science, 2017, v. 45, n. 6, p. 925, doi. 10.1007/s11747-017-0531-z

By:

Wieland, Heiko;
Hartmann, Nathaniel;
Vargo, Stephen

Publication type:

Article

Trade Unions in Indian IT Industry? An Employees' Perspective.

Published in:

Indian Journal of Industrial Relations, 2010, v. 46, n. 2, p. 220

By:

Bist, Nidhi

Publication type:

Article

APPOINTMENT POLICIES IN SERVICE OPERATIONS: A CRITICAL ANALYSIS OF THE ECONOMIC FRAMEWORK.

Published in:

Production & Operations Management, 2003, v. 12, n. 2, p. 266, doi. 10.1111/j.1937-5956.2003.tb00504.x

By:

Mondschein, Susana V.;
Weintraub, Gabriel Y.

Publication type:

Article

PIECING TOGETHER SERVICE QUALITY: A FRAMEWORK FOR ROBUST SERVICE.

Published in:

Production & Operations Management, 2003, v. 12, n. 2, p. 246, doi. 10.1111/j.1937-5956.2003.tb00503.x

By:

Stewart, Douglas M.

Publication type:

Article

MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER.

Published in:

Production & Operations Management, 2003, v. 12, n. 2, p. 224, doi. 10.1111/j.1937-5956.2003.tb00502.x

By:

Athanassopoulos, Antreas D.;
Iliakopoulos, Anastasios

Publication type:

Article

AMPLIFICATION IN SERVICE SUPPLY CHAINS: AN EXPLORATORY CASE STUDY FROM THE TELECOM INDUSTRY.

Published in:

Production & Operations Management, 2003, v. 12, n. 2, p. 204, doi. 10.1111/j.1937-5956.2003.tb00501.x

By:

Akkermans, Henk;
Vos, Bart

Publication type:

Article

EMPLOYEE DEVELOPMENT: AN EXAMINATION OF SERVICE STRATEGY IN A HIGH-CONTACT SERVICE ENVIRONMENT.

Published in:

Production & Operations Management, 2003, v. 12, n. 2, p. 186, doi. 10.1111/j.1937-5956.2003.tb00500.x

By:

Goldstein, Susan Meyer

Publication type:

Article

A MARKET UTILITY-BASED MODEL FOR CAPACITY SCHEDULING IN MASS SERVICES.

Published in:

Production & Operations Management, 2003, v. 12, n. 2, p. 165, doi. 10.1111/j.1937-5956.2003.tb00499.x

By:

Goodale, John C.;
Verma, Rohit;
Pullman, Madeleine E.

Publication type:

Article

INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA.

Published in:

Production & Operations Management, 2003, v. 12, n. 2, p. 145, doi. 10.1111/j.1937-5956.2003.tb00498.x

By:

Roth, Aleda V.;
Menor, Larry J.

Publication type:

Article

DESIGNING AND MANAGING SERVICE OPERATIONS: INTRODUCTION TO THE SPECIAL ISSUE.

Published in:

Production & Operations Management, 2003, v. 12, n. 2, p. 141, doi. 10.1111/j.1937-5956.2003.tb00497.x

By:

Roth, Aleda V.;
Menor, Larry J.

Publication type:

Article

Perspectives on Design Leadership and Design Thinking and How They Relate to European Service Industries.

Published in:

Design Management Journal, 2009, v. 4, n. 1, p. 33, doi. 10.1111/j.1942-5074.2009.00005.x

By:

Gloppen, Judith

Publication type:

Article

Education, class and adaptation in China's world city.

Published in:

Chinese Journal of Communication, 2009, v. 2, n. 1, p. 25, doi. 10.1080/17544750802639036

By:

Donald, Stephanie Hemelryk

Publication type:

Article

Getting Smart.

Published in:

Journal of Service Research, 2017, v. 20, n. 1, p. 29, doi. 10.1177/1094670516679273

By:

Marinova, Detelina;
de Ruyter, Ko;
Huang, Ming-Hui;
Meuter, Matthew L.;
Challagalla, Goutam

Publication type:

Article

A Meta-Analysis of Organizational Complaint Handling and Customer Responses.

Published in:

Journal of Service Research, 2011, v. 14, n. 1, p. 24, doi. 10.1177/1094670510387914

By:

Gelbrich, Katja;
Roschk, Holger

Publication type:

Article

Strategies for Integrating Capacity With Demand in Service Networks.

Published in:

Journal of Service Research, 2003, v. 5, n. 3, p. 169, doi. 10.1177/1094670502238913

By:

Pullman, Madeleine E.;
Thompson, Gary

Publication type:

Article

Antecedents of New Service Development Effectiveness: An Exploratory Examination of Strategic Operations Choices.

Published in:

Journal of Service Research, 2000, v. 3, n. 1, p. 3, doi. 10.1177/109467050031001

By:

Froehle, Craig M.;
Roth, Aleda V.;
Chase, Richard B.;
Voss, Christopher A.

Publication type:

Article

Culturally clustered or in the cloud? How amenities drive firm location decision in Berlin.

Published in:

Journal of Regional Science, 2018, v. 58, n. 4, p. 728, doi. 10.1111/jors.12383

By:

Moeller, Kristoffer

Publication type:

Article

Précis.

Published in:: Monthly Labor Review, 1998, v. 121, n. 7, p. 64
Publication type:: Article

Managing Service Organizations: Does Having a "Thing" Make a Difference?

Published in:

Journal of Management, 2002, v. 28, n. 3, p. 447, doi. 10.1177/014920630202800309

By:

Bowen, John;
Ford, Robert C.

Publication type:

Article

Self-Management Information System for the Service Industry: A Conceptual Model.

Published in:

Journal of Management Information Systems, 1994, v. 10, n. 4, p. 111, doi. 10.1080/07421222.1994.11518022

By:

Griffin, Robert K.;
Baldwin, Dirk;
Sumichrast, Robert T.

Publication type:

Article

The Power of Myth in Impeding Service Innovation.

Published in:

Journal of Management Inquiry, 2008, v. 17, n. 1, p. 44, doi. 10.1177/1056492607306020

By:

HALLIDAY, SUE VAUX

Publication type:

Article

Editor's Introduction.

Published in:

Journal of Management Inquiry, 2008, v. 17, n. 1, p. 42, doi. 10.1177/1056492607311026

By:

WASHINGTON, MARVIN

Publication type:

Article

Measuring Service Orientation With Biodata.

Published in:

Journal of Managerial Issues, 2000, v. 12, n. 1, p. 109

By:

Chait, Herschel N.;
Carraher, Shawn M.;
Buckley, M. Ronald

Publication type:

Article

Technology Infusion in Service Encounters.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 138, doi. 10.1177/0092070300281013

By:

Bitner, Mary Jo;
Brown, Stephen W.;
Meuter, Matthew L.

Publication type:

Article

PUERTO RICO'S PHYSICIAN MIGRATION.

Published in:

Pan American Journal of Public Health / Revista Panamericana de Salud Pública, 2008, v. 24, n. 2, p. 147

By:

Nieves, J. Edwin;
Stack, Kathleen M.

Publication type:

Article