Works matching DE "SERVICE industries management"

Results: 237

The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions.

Published in:

Operations Research, 1981, v. 29, n. 4, p. 698, doi. 10.1287/opre.29.4.698

By:

Chase, Richard B.

Publication type:

Article

Self-Management Information System for the Service Industry: A Conceptual Model.

Published in:

Journal of Management Information Systems, 1994, v. 10, n. 4, p. 111, doi. 10.1080/07421222.1994.11518022

By:

Griffin, Robert K.;
Baldwin, Dirk;
Sumichrast, Robert T.

Publication type:

Article

Measuring Service Orientation With Biodata.

Published in:

Journal of Managerial Issues, 2000, v. 12, n. 1, p. 109

By:

Chait, Herschel N.;
Carraher, Shawn M.;
Buckley, M. Ronald

Publication type:

Article

IMPORTANCE OF MARKETING MIX IN HIGHER EDUCATION INSTITUTIONS.

Published in:

Singidunum Journal of Applied Sciences, 2012, v. 9, n. 1, p. 29, doi. 10.5937/sjas1201029g

By:

Gajić, Jelena

Publication type:

Article

A Better Way to Manage Customer Experience: LESSONS FROM THE ROYAL BANK OF SCOTLAND.

Published in:

California Management Review, 2017, v. 59, n. 2, p. 92, doi. 10.1177/0008125617695285

By:

Maklan, Stan;
Antonetti, Paolo;
Whitty, Steve

Publication type:

Article

Service Innovation Myopia? A NEW RECIPE FOR CLIENT-PROVIDER VALUE CREATION.

Published in:

California Management Review, 2008, v. 50, n. 3, p. 31, doi. 10.2307/41166444

By:

Möller, Kristian;
Rajala, Risto;
Westerlund, Mika

Publication type:

Article

Services Supply Management: THE NEXT FRONTIER FOR IMPROVED ORGANIZATIONAL PERFORMANCE.

Published in:

California Management Review, 2007, v. 49, n. 4, p. 44, doi. 10.2307/41166405

By:

Ellram, Lisa M.;
Tate, Wendy L.;
Billington, Corey

Publication type:

Article

Delivering Excellent Services: LESSONS FROM THE BEST FIRMS.

Published in:

California Management Review, 2001, v. 44, n. 1, p. 39, doi. 10.2307/41166110

By:

Ford, Robert C.;
Heaton, Cherrill P.;
Brown, Stephen W.

Publication type:

Article

The Influence of Sex on Managers in the Service Sector.

Published in:

California Management Review, 1982, v. 25, n. 1, p. 72, doi. 10.2307/41164994

By:

Forgionne, Guisseppi A.;
Peeters, Vivian E.

Publication type:

Article

Technology management in services: knowledge-based vs. knowledge-embedded services.

Published in:

Strategic Change, 2006, v. 15, n. 2, p. 67, doi. 10.1002/jsc.750

By:

Hyungu Kang

Publication type:

Article

A STABLE COST APPLICATION SCHEME FOR SERVICE CENTER USAGE.

Published in:

Journal of Business Finance & Accounting, 1988, v. 15, n. 1, p. 87, doi. 10.1111/j.1468-5957.1988.tb00122.x

By:

Balachandran, K. R.;
Srinidhi, B. N.

Publication type:

Article

Understanding service quality.

Published in:

Production Planning & Control, 2013, v. 24, n. 12, p. 1050, doi. 10.1080/09537287.2011.643929

By:

Prakash, A.;
Mohanty, R.P.

Publication type:

Article

Does management's approach impede service quality?

Published in:

Production Planning & Control, 2012, v. 23, n. 7, p. 523, doi. 10.1080/09537287.2011.640041

By:

Soltani, Ebrahim;
Barnes, Bradley;
Syed, Jawad;
Liao, Ying-Ying

Publication type:

Article

An Integrated Model for Customer Relationship Management: An Analysis and Empirical Study.

Published in:

Human Factors & Ergonomics in Manufacturing & Service Industries, 2013, v. 23, n. 5, p. 462, doi. 10.1002/hfm.20343

By:

Cheng, Lai‐Yu;
Yang, Ching‐Chow;
Teng, Hui‐Ming

Publication type:

Article

CUSTOMER CONTRIBUTIONS TO QUALITY: A DIFFERENT VIEW OF THE CUSTOMER-ORIENTED FIRM.

Published in:

Academy of Management Review, 1996, v. 21, n. 3, p. 791, doi. 10.5465/AMR.1996.9702100315

By:

Lengnick-Hall, Cynthia A.

Publication type:

Article

Organization and Customer: Managing Design and Coordination of Services.

Published in:

Academy of Management Review, 1989, v. 14, n. 2, p. 213, doi. 10.5465/AMR.1989.4282099

By:

Larsson, Rikard;
Bowen, David E.

Publication type:

Article

Transaction Cost Analysis of Service Organization-Customer Exchange.

Published in:

Academy of Management Review, 1986, v. 11, n. 2, p. 428, doi. 10.5465/AMR.1986.4283519

By:

Bowen, David E.;
Jones, Gareth R.

Publication type:

Article

Managing Service Demand at the Point of Delivery.

Published in:

Academy of Management Review, 1985, v. 10, n. 1, p. 66, doi. 10.5465/AMR.1985.4277348

By:

Northcraft, Gregory B.;
Chase, Richard B.

Publication type:

Article

Motivating the Client/Employee System as a Service Production Strategy.

Published in:

Academy of Management Review, 1983, v. 8, n. 2, p. 301, doi. 10.5465/AMR.1983.4284740

By:

Mills, Peter K.;
Chase, Richard B.;
Margulies, Newton

Publication type:

Article

Flexiform: A Model for Professional Service Organizations.

Published in:

Academy of Management Review, 1983, v. 8, n. 1, p. 118, doi. 10.5465/AMR.1983.4287719

By:

Mills, Peter K.;
Hall, James L.;
Leidecker, Joel K.;
Margulies, Newtin

Publication type:

Article

A Dependent Demand Approach to Service Organization Planning and Control.

Published in:

Academy of Management Review, 1982, v. 7, n. 3, p. 455, doi. 10.5465/AMR.1982.4285365

By:

Snyder, Charles A.;
Cox, James F.;
Jesse, Jr., Richard R.

Publication type:

Article

A CUSTOMER INTERACTION APPROACH TO STRATEGY AND PRODUCTION COMPLEXITY ALIGNMENT IN SERVICE FIRMS.

Published in:

Academy of Management Journal, 2003, v. 46, n. 6, p. 775, doi. 10.5465/30040668

By:

SKAGGS, BRUCE C.;
HUFFMAN, TAMMY ROSS

Publication type:

Article

Some Significant Factors That Influence Tipping in Service Encounters Outside the Restaurant Industry in the United States.

Published in:

Services Marketing Quarterly, 2007, v. 29, n. 1, p. 23, doi. 10.1300/J396v29n01_02

By:

Koku, Paul Sergius

Publication type:

Article

"Standards" as a Service Marketing Tool: Framework and Application.

Published in:

Services Marketing Quarterly, 2006, v. 27, n. 4, p. 49, doi. 10.1300/J396v27n04_04

By:

Bierma, Thomas J.;
Waterstraat, Frank L.

Publication type:

Article

What Accounting Skills Do Managers Value?

Published in:

Strategic Finance, 2007, v. 89, n. 4, p. 52

By:

Damitio, James W.;
Schmidgall, Raymond S.

Publication type:

Article

A Two Model Approach to Measuring Operating and Quality Efficiency with DEA.

Published in:

INFOR, 2007, v. 45, n. 3, p. 143, doi. 10.3138/infor.45.3.143

By:

Shimshak, Daniel G.;
Lenard, Melanie L.

Publication type:

Article

Editorial Notes--The Growth of Interest in Services Management: Opportunities for Information Systems Scholars.

Published in:

Information Systems Research, 2006, v. 17, n. 4, p. 327, doi. 10.1287/isre.1060.0108

By:

Rai, Arun;
Sambamurthy, Vallabh

Publication type:

Article

Customer-focused approaches to innovation in housebuilding.

Published in:

Construction Management & Economics, 2003, v. 21, n. 6, p. 557, doi. 10.1080/0144619032000134093

By:

Ozaki, Ritsuko

Publication type:

Article

Transformative power: a study in a human service organization.

Published in:

Sociological Review, 1994, v. 42, n. 4, p. 618, doi. 10.1111/j.1467-954X.1994.tb00103.x

By:

May, Tim

Publication type:

Article

SOLVING MANAGEMENT PROBLEMS IN THE BURGEONING SERVICE FIELD.

Published in:

SAM Advanced Management Journal (00360805), 1971, v. 36, n. 2, p. 4

By:

Shapiro, Gerald

Publication type:

Article

Does customer relationship management influence call centre quality performance? An empirical industry analysis.

Published in:

Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1035, doi. 10.1080/14783363.2013.796160

By:

Abdullateef, AliyuOlayemi;
Salleh, SalnizaMd.

Publication type:

Article

Validation of the theoretical model underlying the Baldrige criteria: Evidence from China.

Published in:

Total Quality Management & Business Excellence, 2011, v. 22, n. 2, p. 243, doi. 10.1080/14783363.2010.545562

By:

He, Zhen;
Hill, James;
Wang, Ping;
Yue, Gang

Publication type:

Article

Development and validation of an instrument for measuring Total Quality Service.

Published in:

Total Quality Management & Business Excellence, 2006, v. 17, n. 6, p. 733, doi. 10.1080/14783360600594487

By:

Saravanan, R.;
Rao, K.S.P.

Publication type:

Article

Middle-up-down and top-down approaches: Strategy implementation, uncertainty, structure, and foodservice segment.

Published in:

Tourism (13327461), 2006, v. 54, n. 4, p. 385

By:

Harrington, Robert J.;
Kendall, K. W.

Publication type:

Article

A Meta-Analytic Structural Model of Dispositonal Affectivity and Emotional Labor.

Published in:

Personnel Psychology, 2013, v. 66, n. 1, p. 47, doi. 10.1111/peps.12009

By:

KAMMEYER-MUELLER, JOHN D.;
RUBENSTEIN, ALEX L.;
LONG, DAVID M.;
ODIO, MICHAEL A.;
BUCKMAN, BROOKE R.;
ZHANG, YIWEN;
HALVORSEN-GANEPOLA, MARIE D. K.

Publication type:

Article

Planned versus unplanned timing changes in payment and product receipt: Implications for sales promotion and services management strategy.

Published in:

Psychology & Marketing, 2010, v. 27, n. 3, p. 229, doi. 10.1002/mar.20329

By:

Spears, Nancy;
Mowen, John C.;
Chakraborty, Goutam

Publication type:

Article

Optimal control of a capacitated inventory system with multiple demand classes.

Published in:

Naval Research Logistics, 2011, v. 58, n. 1, p. 43, doi. 10.1002/nav.20438

By:

Weihua Zhou;
Chung-Yee Lee;
Wu, David

Publication type:

Article

Trust, information sharing and uncertainty: An empirical investigation into their impact on sustainability in service supply chains in the United Arab Emirates.

Published in:

Sustainable Development, 2018, v. 26, n. 6, p. 870, doi. 10.1002/sd.1856

By:

Khan, Mehmood;
Hussain, Matloub;
Papastathopoulos, Avraam;
Manikas, Ioannis

Publication type:

Article

The effects of behavioral, cognitive, and decisional control in co-production service experiences.

Published in:

Marketing Letters, 2016, v. 27, n. 3, p. 423, doi. 10.1007/s11002-015-9348-z

By:

Esmark, Carol;
Noble, Stephanie;
Bell, John;
Griffith, David

Publication type:

Article

Interaction between two types of information on reactions to delays.

Published in:

Marketing Letters, 2006, v. 17, n. 2, p. 151, doi. 10.1007/s11002-006-5927-3

By:

Hui, Michael;
Tse, Alan;
Zhou, Lianxi

Publication type:

Article

Development, Verification, Validation and Qualification of QC Assays: A Contract Testing Lab Perspective.

Published in:

BioProcessing Journal, 2010, v. 9, n. 2, p. 44

By:

Takle, Garry B.

Publication type:

Article

A Measure of Consumer Complaining Behaviour in Service Industry.

Published in:

Paradigm (09718907), 2015, v. 19, n. 1, p. 37, doi. 10.1177/0971890715585200

By:

Kaur, Prabhjot;
Sharma, Sanjeev Kumar

Publication type:

Article

An investigation into the market segments of coastal visitors: Evidence from Greece.

Published in:

E-review of Tourism Research, 2014, v. 11, n. 3/4, p. 1

By:

Ekonomou, George;
Neofitou, Christos;
Matsiori, Steriani

Publication type:

Article

Getting Smart.

Published in:

Journal of Service Research, 2017, v. 20, n. 1, p. 29, doi. 10.1177/1094670516679273

By:

Marinova, Detelina;
de Ruyter, Ko;
Huang, Ming-Hui;
Meuter, Matthew L.;
Challagalla, Goutam

Publication type:

Article

Adaptive resilience and the competition between retail and service agglomeration formats: an international perspective.

Published in:

Journal of Marketing Management, 2016, v. 32, n. 17/18, p. 1537, doi. 10.1080/0267257X.2016.1240705

By:

Teller, Christoph;
Wood, Steve;
Floh, Arne

Publication type:

Article

COMMENT.

Published in:

Review of Income & Wealth, 1966, v. 12, n. 3, p. 245, doi. 10.1111/j.1475-4991.1966.tb00723.x

By:

Denison, Edward F.

Publication type:

Article

A STATISTICAL ANALYSIS OF PRODUCTIVITY IN SELECTED SERVICE INDUSTRIES IN THE UNITED STATES, 1939-63.

Published in:

Review of Income & Wealth, 1966, v. 12, n. 3, p. 211, doi. 10.1111/j.1475-4991.1966.tb00722.x

By:

Fuchs, Victor R.

Publication type:

Article

REVENUE AND COST MANAGEMENT FOR SERVICE ORGANISATIONS.

Published in:: 2007
Publication type:: Book Review

The use of expert systems in service industries.

Published in:

Review of Business, 1990, v. 11, n. 4, p. 17

By:

Stone, Robert W.

Publication type:

Article

The changing role of information technology services.

Published in:

Review of Business, 1990, v. 11, n. 4, p. 11

By:

Khosrowpour, Mehdi

Publication type:

Article