Works matching DE "SERVICE industries management"
Results: 231
Transformative power: a study in a human service organization.
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- Sociological Review, 1994, v. 42, n. 4, p. 618, doi. 10.1111/j.1467-954X.1994.tb00103.x
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Planning in Service Organizations.
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- SAM Advanced Management Journal (Society for Advancement of Management), 1990, v. 55, n. 3, p. 7
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When Does the Service Process Matter? A Test of Two Competing Theories.
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- Journal of Consumer Research, 2004, v. 31, n. 2, p. 465, doi. 10.1086/422123
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The Positivity Effect in Perceptions of Services: Seen One, Seen Them All?
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- Journal of Consumer Research, 2003, v. 30, n. 1, p. 125, doi. 10.1086/374693
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Achieving Breakthrough Service Delivery Through Dynamic Asset Deployment Strategies.
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- Interfaces, 2006, v. 36, n. 3, p. 259, doi. 10.1287/inte.1060.0212
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Simulation, Modeling and Analysis of a Petrol Station.
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- International Review on Modelling & Simulations, 2013, v. 6, n. 1, p. 246
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Hizmet Sektöründe Sözsüz İletişim Algısı Üzerine Ampirik Bir Çalışma.
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- Cag University Journal of Social Sciences, 2012, v. 9, n. 1, p. 66
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AN APPRAISAL SYSTEM FOR MONITORING PERFORMANCE OF CONVENIENCE STORES IN TAIWAN.
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- South African Journal of Industrial Engineering, 2009, v. 20, n. 2, p. 163, doi. 10.7166/20-2-767
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Some Significant Factors That Influence Tipping in Service Encounters Outside the Restaurant Industry in the United States.
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- Services Marketing Quarterly, 2007, v. 29, n. 1, p. 23, doi. 10.1300/J396v29n01_02
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"Standards" as a Service Marketing Tool: Framework and Application.
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- Services Marketing Quarterly, 2006, v. 27, n. 4, p. 49, doi. 10.1300/J396v27n04_04
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Ampliando o Entendimento sobre a Emoção Existente nas Interações de Serviços.
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- Revista Brasileira de Gestão de Negócios, 2007, v. 9, n. 23, p. 51
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Closing the talent gap.
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- inFinance, 2008, v. 122, n. 3, p. 50
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Adaptive resilience and the competition between retail and service agglomeration formats: an international perspective.
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- Journal of Marketing Management, 2016, v. 32, n. 17/18, p. 1537, doi. 10.1080/0267257X.2016.1240705
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Core Competencies of Service Firms: A Framework for Strategic Decisions in International Markets.
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- Journal of Marketing Management, 2001, v. 17, n. 7-8, p. 619, doi. 10.1362/026725701323366764
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Willing Volunteers or Unwilling Conscripts? Professionals and Marketing in Service Organisations.
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- Journal of Marketing Management, 2001, v. 17, n. 5-6, p. 559, doi. 10.1362/026725701323366935
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El capital intelectual y la competitividad empresarial.
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- Hospitalidad ESDAI, 2007, n. 11, p. 7
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Prólogo.
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- Hospitalidad ESDAI, 2007, n. 11, p. 5
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EMPLOYEE SATISFACTION AND SERVICE QUALITY IN CONTACT CENTRES.
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- Economics & Management, 2008, p. 157
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Editorial Notes--The Growth of Interest in Services Management: Opportunities for Information Systems Scholars.
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- Information Systems Research, 2006, v. 17, n. 4, p. 327, doi. 10.1287/isre.1060.0108
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Customer-focused approaches to innovation in housebuilding.
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- Construction Management & Economics, 2003, v. 21, n. 6, p. 557, doi. 10.1080/0144619032000134093
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Understanding Customer Role and its Importance in the Formation of Service Quality Expectations.
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- Service Industries Journal, 2000, v. 20, n. 1, p. 1, doi. 10.1080/02642060000000001
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Learning How to Manage Technology in Services Internationalisation.
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- Service Industries Journal, 2000, v. 20, n. 1, p. 22, doi. 10.1080/02642060000000002
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The Use of Mystery Shopping in the Measurement of Service Delivery.
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- Service Industries Journal, 1998, v. 18, n. 3, p. 148, doi. 10.1080/02642069800000037
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Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination.
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- Service Industries Journal, 1998, v. 18, n. 3, p. 116, doi. 10.1080/02642069800000035
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Issues of Product Standardization in the Leisure Industry.
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- Service Industries Journal, 1995, v. 15, n. 2, p. 186
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Books Received.
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- Service Industries Journal, 1993, v. 13, n. 4, p. 343
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Current Research and Activities.
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- 1991
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- Directory
Current Research and Developments.
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- Service Industries Journal, 1988, v. 8, n. 1, p. 101, doi. 10.1080/02642068800000009
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The Economics of Services: An Introduction.
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- Service Industries Journal, 1987, v. 7, n. 4, p. 1, doi. 10.1080/02642068700000056
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Estimation of Threshold Costs in Service Industries.
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- Service Industries Journal, 1987, v. 7, n. 1, p. 65, doi. 10.1080/02642068700000007
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The Role of Advertising in the Marketing Strategy of Accountancy Firms: Evidence from a Regional Market.
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- Service Industries Journal, 1986, v. 6, n. 3, p. 381, doi. 10.1080/02642068600000045
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Service Marketing-Assertion or Asset?
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- Service Industries Journal, 1983, v. 3, n. 2, p. 113, doi. 10.1080/02642068300000018
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The use of expert systems in service industries.
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- Review of Business, 1990, v. 11, n. 4, p. 17
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The changing role of information technology services.
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- Review of Business, 1990, v. 11, n. 4, p. 11
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The Selling of Services: A Comprehensive Model.
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- Journal of Personal Selling & Sales Management, 1986, v. 6, n. 2, p. 29
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Revving up your service.
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- Journal of Property Management, 1994, v. 59, n. 5, p. 46
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Training the front lines.
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- Journal of Property Management, 1993, v. 58, n. 6, p. 40
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Why do Internet commerce firms incorporate logistics service providers in their distribution channels?: The role of transaction costs and network strength
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- Journal of Operations Management, 2007, v. 25, n. 3, p. 661, doi. 10.1016/j.jom.2006.05.012
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Process innovativeness in technology services organizations: Roles of differentiation strategy, operational autonomy and risk-taking propensity
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- Journal of Operations Management, 2007, v. 25, n. 3, p. 643, doi. 10.1016/j.jom.2006.05.011
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Service Operations Management research
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- Journal of Operations Management, 2007, v. 25, n. 3, p. 585, doi. 10.1016/j.jom.2006.04.005
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Entrepreneurial orientation as a basis for classification within a service industry: the case of retail pharmacy industry.
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- Journal of Operations Management, 2005, v. 23, n. 1, p. 23, doi. 10.1016/j.jom.2004.09.003
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An Application of the Survey-Feedback Method in a Service Operation.
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- Journal of Operations Management, 1984, v. 5, n. 1, p. 103, doi. 10.1016/0272-6963(84)90010-X
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Optimal control of a capacitated inventory system with multiple demand classes.
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- Naval Research Logistics, 2011, v. 58, n. 1, p. 43, doi. 10.1002/nav.20438
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A MULTI-ECHELON INVENTORY MODEL FOR A REPAIRABLE ITEM WITH ONE-FOR-ONE REPLENISHMENT.
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- Management Science, 1985, v. 31, n. 10, p. 1247, doi. 10.1287/mnsc.31.10.1247
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TRANSFER OF EMERGENCY SERVICE DEPLOYMENT MODELS TO OPERATING AGENCIES.
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- Management Science, 1978, v. 24, n. 7, p. 719, doi. 10.1287/mnsc.24.7.719
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Industry, Management Capabilities and Firms' Competitiveness: An Empirical Contribution.
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- Managerial & Decision Economics, 2004, v. 25, n. 5, p. 265, doi. 10.1002/mde.1148
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OECD Economic Surveys 1988-1999 (Book)
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- Journal of Economic Literature, 1999, v. 37, n. 3, p. 1301
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A Better Way to Manage Customer Experience: LESSONS FROM THE ROYAL BANK OF SCOTLAND.
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- California Management Review, 2017, v. 59, n. 2, p. 92, doi. 10.1177/0008125617695285
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Service Innovation Myopia? A NEW RECIPE FOR CLIENT-PROVIDER VALUE CREATION.
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- California Management Review, 2008, v. 50, n. 3, p. 31, doi. 10.2307/41166444
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Services Supply Management: THE NEXT FRONTIER FOR IMPROVED ORGANIZATIONAL PERFORMANCE.
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- California Management Review, 2007, v. 49, n. 4, p. 44, doi. 10.2307/41166405
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- Article