Works matching DE "SERVICE industries management"
Results: 231
Does customer relationship management influence call centre quality performance? An empirical industry analysis.
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- Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1035, doi. 10.1080/14783363.2013.796160
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- Article
Validation of the theoretical model underlying the Baldrige criteria: Evidence from China.
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- Total Quality Management & Business Excellence, 2011, v. 22, n. 2, p. 243, doi. 10.1080/14783363.2010.545562
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- Article
Development and validation of an instrument for measuring Total Quality Service.
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- Total Quality Management & Business Excellence, 2006, v. 17, n. 6, p. 733, doi. 10.1080/14783360600594487
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- Article
When Does the Service Process Matter? A Test of Two Competing Theories.
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- Journal of Consumer Research, 2004, v. 31, n. 2, p. 465, doi. 10.1086/422123
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- Article
The Positivity Effect in Perceptions of Services: Seen One, Seen Them All?
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- Journal of Consumer Research, 2003, v. 30, n. 1, p. 125, doi. 10.1086/374693
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- Article
Trade Unions in Indian IT Industry? An Employees' Perspective.
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- Indian Journal of Industrial Relations, 2010, v. 46, n. 2, p. 220
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- Article
Application of Fuzzy Topsis Method for Solving Job-Shop Scheduling Problem.
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- International Journal of Operational Research & Optimization, 2012, v. 3, n. 1, p. 111
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- Article
An investigation into the market segments of coastal visitors: Evidence from Greece.
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- E-review of Tourism Research, 2014, v. 11, n. 3/4, p. 1
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- Article
Foreign Direct Investment, Imports and Innovations in the Service Industry.
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- Review of Industrial Organization, 2004, v. 25, n. 2, p. 205, doi. 10.1007/s11151-004-3537-x
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- Article
New Information Technology and the Knowledge-Based Economy. The Italian Evidence.
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- Review of Industrial Organization, 1997, v. 12, n. 4, p. 593, doi. 10.1023/A:1007798532691
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- Article
Strategies for Integrating Capacity With Demand in Service Networks.
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- Journal of Service Research, 2003, v. 5, n. 3, p. 169, doi. 10.1177/1094670502238913
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- Article
Antecedents of New Service Development Effectiveness: An Exploratory Examination of Strategic Operations Choices.
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- Journal of Service Research, 2000, v. 3, n. 1, p. 3, doi. 10.1177/109467050031001
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- Article
RECENT DEVELOPMENTS IN THE PRACTICE OF SUPPLY CHAIN MANAGEMENT AND LOGISTICS IN INDIA.
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- Portuguese Journal of Management Studies, 2009, v. 14, n. 1, p. 71
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- Article
A Two Model Approach to Measuring Operating and Quality Efficiency with DEA.
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- INFOR, 2007, v. 45, n. 3, p. 143, doi. 10.3138/infor.45.3.143
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- Article
A Comparison and Expansion of the Bases Used for Evaluating Salespeople's Performance.
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- Journal of Marketing Theory & Practice, 2010, v. 18, n. 4, p. 395, doi. 10.2753/MTP1069-6679180406
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- Article
Customer-focused approaches to innovation in housebuilding.
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- Construction Management & Economics, 2003, v. 21, n. 6, p. 557, doi. 10.1080/0144619032000134093
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- Article
A Note From the Editor-in-Chief.
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- Journal of State Taxation, 2010, v. 28, n. 5, p. 3
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- Article
Service Industries as Growth Leaders on the Pacific Rim.
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- Asia Pacific Journal of Management, 1984, v. 1, n. 3, p. 190, doi. 10.1007/BF01733484
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- Article
SOLVING MANAGEMENT PROBLEMS IN THE BURGEONING SERVICE FIELD.
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- SAM Advanced Management Journal (00360805), 1971, v. 36, n. 2, p. 4
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Revving up your service.
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- Journal of Property Management, 1994, v. 59, n. 5, p. 46
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Training the front lines.
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- Journal of Property Management, 1993, v. 58, n. 6, p. 40
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- Article
Service Operations Management research
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- Journal of Operations Management, 2007, v. 25, n. 3, p. 585, doi. 10.1016/j.jom.2006.04.005
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- Article
Why do Internet commerce firms incorporate logistics service providers in their distribution channels?: The role of transaction costs and network strength
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- Journal of Operations Management, 2007, v. 25, n. 3, p. 661, doi. 10.1016/j.jom.2006.05.012
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- Article
Process innovativeness in technology services organizations: Roles of differentiation strategy, operational autonomy and risk-taking propensity
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- Journal of Operations Management, 2007, v. 25, n. 3, p. 643, doi. 10.1016/j.jom.2006.05.011
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- Article
Entrepreneurial orientation as a basis for classification within a service industry: the case of retail pharmacy industry.
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- Journal of Operations Management, 2005, v. 23, n. 1, p. 23, doi. 10.1016/j.jom.2004.09.003
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- Article
The formation of the tourist's loyalty to the tourism distribution channel: how does it affect price discounts?
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- International Journal of Tourism Research, 2007, v. 9, n. 6, p. 453, doi. 10.1002/jtr.617
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- Article
Research methods in service industry management by Nick Johns and Darren Lee-Ross. Cassell, London and New York, 1998. No. of pages: 196. ISBN 0-304-33512-6.
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- 2000
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- Book Review
Operations, Quality, and Profitability in the Provision of Banking Services.
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- Management Science, 1999, v. 45, n. 9, p. 1221, doi. 10.1287/mnsc.45.9.1221
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- Article
A MULTI-ECHELON INVENTORY MODEL FOR A REPAIRABLE ITEM WITH ONE-FOR-ONE REPLENISHMENT.
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- Management Science, 1985, v. 31, n. 10, p. 1247, doi. 10.1287/mnsc.31.10.1247
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- Article
TRANSFER OF EMERGENCY SERVICE DEPLOYMENT MODELS TO OPERATING AGENCIES.
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- Management Science, 1978, v. 24, n. 7, p. 719, doi. 10.1287/mnsc.24.7.719
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- Article
The Power of Myth in Impeding Service Innovation.
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- Journal of Management Inquiry, 2008, v. 17, n. 1, p. 44, doi. 10.1177/1056492607306020
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- Article
Editor's Introduction.
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- Journal of Management Inquiry, 2008, v. 17, n. 1, p. 42, doi. 10.1177/1056492607311026
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- Article
Supporting long-term workforce planning with a dynamic aging chain model: A case study from the service industry.
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- 2010
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- Case Study
"No Satisfaction" From Service Providers.
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- Financial Executive, 1998, v. 14, n. 4, p. 8
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- Article
TEACH YOUR PEOPLE WELL.
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- 1997
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- Publication type:
- Case Study
Flexibility in manufacturing and services: achievements, insights and challenges.
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- Flexible Services & Manufacturing Journal, 2008, v. 20, n. 1/2, p. 13, doi. 10.1007/s10696-008-9052-x
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- Article
Process flexibility: design, evaluation, and applications.
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- Flexible Services & Manufacturing Journal, 2008, v. 20, n. 1/2, p. 59, doi. 10.1007/s10696-008-9053-9
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- Article
AN APPRAISAL SYSTEM FOR MONITORING PERFORMANCE OF CONVENIENCE STORES IN TAIWAN.
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- South African Journal of Industrial Engineering, 2009, v. 20, n. 2, p. 163, doi. 10.7166/20-2-767
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- Article
Ampliando o Entendimento sobre a Emoção Existente nas Interações de Serviços.
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- Revista Brasileira de Gestão de Negócios, 2007, v. 9, n. 23, p. 51
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- Article
THE FLEXIBILITY OF LOGISTICS SERVICE PROVIDERS AND ITS IMPACT ON CUSTOMER LOYALTY: AN EMPIRICAL STUDY.
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- Journal of Supply Chain Management, 2011, v. 47, n. 3, p. 63, doi. 10.1111/j.1745-493X.2011.03228.x
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- Article
The Cost of Customer Satisfaction: A Framework for Strategic Cost Management in Service Industries.
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- European Accounting Review, 2007, v. 16, n. 3, p. 499, doi. 10.1080/09638180701507130
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- Article
TYPES OF CUSTOMER EMOTIONAL BLACKMAIL PERCEIVED BY FRONTLINE SERVICE EMPLOYEES.
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- Social Behavior & Personality: an international journal, 2009, v. 37, n. 7, p. 895, doi. 10.2224/sbp.2009.37.7.895
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- Article
REDUCING SERVICE AGENTS' EMOTIONAL LABOR BY EMOTION-FOCUSED HUMAN RESOURCE MANAGEMENT PRACTICES.
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- Social Behavior & Personality: an international journal, 2009, v. 37, n. 3, p. 335, doi. 10.2224/sbp.2009.37.3.335
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- Article
THE INTERDEPENDENCE BETWEEN CHARACTERISTICS AND LEADERSHIP STYLE OF MANAGERS IN THE HOSPITALITY INDUSTRY IN DUBROVNIK-NERETVA COUNTY: EMPIRICAL RESEARCH.
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- Management: Journal of Contemporary Management Issues, 2007, v. 12, n. 2, p. 57
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- Article
REVENUE AND COST MANAGEMENT FOR SERVICE ORGANISATIONS.
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- 2007
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- Book Review
Transformative power: a study in a human service organization.
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- Sociological Review, 1994, v. 42, n. 4, p. 618, doi. 10.1111/j.1467-954X.1994.tb00103.x
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- Article
Theorising change and stability in service ecosystems: a morphogenetic approach.
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- Service Industries Journal, 2018, v. 38, n. 3-4, p. 250, doi. 10.1080/02642069.2017.1389908
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- Article
An innovative service quality evaluation and improvement model.
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- Service Industries Journal, 2018, v. 38, n. 3-4, p. 228, doi. 10.1080/02642069.2017.1389907
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- Article
A resource-advantage perspective on the orchestration of ambidexterity.
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- Service Industries Journal, 2014, v. 34, n. 15, p. 1234, doi. 10.1080/02642069.2014.942655
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- Article
Driving dynamic knowledge articulation and dynamic capabilities development of service alliance firms.
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- Service Industries Journal, 2011, v. 31, n. 13, p. 2223, doi. 10.1080/02642069.2010.504820
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- Article