Optimizing Rhenania's Mail-Order Business Through Dynamic Multilevel Modeling (DMLM).Published in:Interfaces, 2003, v. 33, n. 1, p. 50, doi. 10.1287/inte.33.1.50.12719By:Elsner, Ralf;Krafft, Manfred;Huchzermeier, ArndPublication type:Article