Why service recovery fails: A case study on the Norwegian Coastal Voyage (Hurtigruten).
- Published in:
- 2012
- By:
- Publication type:
- Case Study
Works matching DE "NORWEGIAN Coastal Voyage Inc."
Results: 3
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Service failures in a cruise line context: Suggesting categorical schemes of service failures.
- Published in:
- 2011
- By:
- Publication type:
- Case Study
3
Service branding in the cruise industry: A case of the Norwegian Coastal Voyage (Hurtigruten).
- Published in:
- Tourism (13327461), 2013, v. 61, n. 4, p. 425
- By:
- Publication type:
- Article