Works matching DE "MYSTERY shopping"

Results: 75

Enhancing corporate accountability through covert situational integrity testing (CSIT).

Published in:

Griffith Law Review, 2024, v. 33, n. 4, p. 432, doi. 10.1080/10383441.2024.2439366

By:

Lord, Nicholas;
Levi, Michael

Publication type:

Article

The influence of emotions displayed and personal selling on customer behaviour intention.

Published in:

Service Industries Journal, 2012, v. 32, n. 3, p. 353, doi. 10.1080/02642069.2010.545392

By:

Wang, EdwardShih-Tse;
Tsai, Bi-Kun;
Chen, Tzy-Ling;
Chang, Shu-Chun

Publication type:

Article

The Use of Mystery Shopping in the Measurement of Service Delivery.

Published in:

Service Industries Journal, 1998, v. 18, n. 3, p. 148, doi. 10.1080/02642069800000037

By:

Wilson, Alan M.

Publication type:

Article

Ignorant advice – customer advisory service for ethical investment funds.

Published in:

Business Strategy & the Environment (John Wiley & Sons, Inc), 2006, v. 15, n. 3, p. 200, doi. 10.1002/bse.525

By:

Schrader, Ulf

Publication type:

Article

What Happens to the Data Collected When Libraries Use Undercover Agents?

Published in:

Public Services Quarterly, 2018, v. 14, n. 4, p. 293, doi. 10.1080/15228959.2018.1467293

By:

HERNON, PETER;
SAUNDERS, LAURA

Publication type:

Article

The Dimensions of Mystery Shopping Program (DMSP) - Checklist Construction.

Published in:

International Journal of Management, Accounting & Economics, 2019, v. 6, n. 5, p. 440

By:

M., Anand Shankar Raja

Publication type:

Article

A NEW APPROACH OF COMPETENCE MEASUREMENT.

Published in:

Selye e-Studies, 2017, n. 1, p. 4

By:

Durugy, András;
Kollár, Péter

Publication type:

Article

Mystery Shopping: An Innovative Method for Observing Interactions With Scientists During Public Science Events.

Published in:

Visitor Studies, 2015, v. 18, n. 1, p. 83, doi. 10.1080/10645578.2015.1016369

By:

Peterman, Karen;
Young, Denise

Publication type:

Article

What agro-input dealers know, sell and say to smallholder farmers about pesticides: a mystery shopping and KAP analysis in Uganda.

Published in:

2021

By:

Staudacher, Philipp;
Brugger, Curdin;
Winkler, Mirko S.;
Stamm, Christian;
Farnham, Andrea;
Mubeezi, Ruth;
Eggen, Rik I. L.;
Günther, Isabel

Publication type:

journal article

MYSTERY SHOPPING - THE TOOL OF EMPLOYEE COMMUNICATION SKILLS EVALUATION.

Published in:

Business: Theory & Practice, 2011, v. 12, n. 1, p. 45, doi. 10.3846/btp.2011.05

By:

Jankal, Radoslav;
Jankalová, Miriam

Publication type:

Article

Employee Mere Presence and Its Impact on Customer Satisfaction.

Published in:

Psychology & Marketing, 2016, v. 33, n. 6, p. 449, doi. 10.1002/mar.20890

By:

Söderlund, Magnus

Publication type:

Article

You Shall Not Pass? The Design of Age Gates in an Emerging Cannabis Market.

Published in:

Journal of Technical Writing & Communication, 2023, v. 53, n. 3, p. 240, doi. 10.1177/00472816221104497

By:

Madson, Michael J.

Publication type:

Article

Mystery shopping in libraries - are we ready?

Published in:

Qualitative & Quantitative Methods in Libraries, 2014, n. 2, p. 433

By:

Zorica, Mihaela Banek;
Ivanjko, Tomislav;
Spiranec, Sonja

Publication type:

Article

Management of common ailments requiring referral in the pharmacy: a mystery shopping intervention study.

Published in:

2017

By:

Collins, Jack;
Schneider, Carl;
Faraj, Renee;
Wilson, Frances;
de Almeida Neto, Abilio;
Moles, Rebekah;
Collins, Jack Charles;
Schneider, Carl Richard;
de Almeida Neto, Abilio Cesar;
Moles, Rebekah Jane

Publication type:

journal article

Increasing compliance with alcohol service laws in a developing country: intervention trial in the Kingdom of Bhutan.

Published in:

Addiction, 2016, v. 111, n. 3, p. 467, doi. 10.1111/add.13202

By:

Dorji, Gampo;
DeJong, William;
Bor, Jacob;
DeSilva, Mary Bachman;
Sabin, Lora;
Feeley, Frank Rich;
Udon, Pema;
Wangchuk, Nima;
Wangdi, Ugyen;
Choden, Tshering;
Gurung, Mongal Singh;
Chogyel, Tandin;
Wangchuk, Dorji;
Kypri, Kypros

Publication type:

Article

Insuring Quality Service: Training Mystery Shoppers.

Published in:

Journal of Human Resources in Hospitality & Tourism, 2003, v. 2, n. 2, p. 41, doi. 10.1300/J171v02n0203

By:

Beck, Jeff;
Lalopa, Joe;
Hall, Justin

Publication type:

Article

Linked mystery shopping inventory to customer-seller encounters.

Published in:

Journal of Customer Behaviour, 2011, v. 10, n. 1, p. 7, doi. 10.1362/147539211X570492

By:

Kehagias, John;
Rigopoulou, Irini;
Vassilikopoulou, Aikaterini

Publication type:

Article

Editorial.

Published in:

Journal of Customer Behaviour, 2011, v. 10, n. 1, p. 1, doi. 10.1362/147539211X570483

By:

Baker, Michael J.

Publication type:

Article

Student evaluations of teaching: emerging surveillance and resistance.

Published in:

Studies in Higher Education, 2022, v. 47, n. 1, p. 1, doi. 10.1080/03075079.2020.1725875

By:

Kayas, Oliver G.;
Assimakopoulos, Costas;
Hines, Tony

Publication type:

Article

Titokzatos olvasók: a „mystery shopping” alkalmazása könyvtári környezetben.

Published in:

Tudományos és Műszaki Tájékoztatás, 2009, v. 56, n. 6, p. 259

By:

Éva, Juhász

Publication type:

Article

Linking assessment to real life practice – comparing work based assessments and objective structured clinical examinations using mystery shopping.

Published in:

Advances in Health Sciences Education, 2024, v. 29, n. 3, p. 859, doi. 10.1007/s10459-023-10284-1

By:

Lim, Angelina;
Krishnan, Sunanthiny;
Singh, Harjit;
Furletti, Simon;
Sarkar, Mahbub;
Stewart, Derek;
Malone, Daniel

Publication type:

Article

MYSTERY SHOPPING - A PROCESS OF UNDERSTANDING CONSUMERS, WHICH OPENS UP THE SPACE FOR CREATING CONTEMPORARY COMPETITIVE TRENDS.

Published in:

Economic Vision: International Scientific Journal in Economics, Finance, Business, Marketing, Management & Tourism, 2020, v. 7, n. 13/14, p. 22

By:

Curri-Memeti, Almira

Publication type:

Article

Putting an end to ED 'mystery shoppers'.

Published in:: American Nurse, 2008, v. 40, n. 6, p. 4
Publication type:: Article

VÝZKUM PROBLEMATIKY MYSTERY SHOPPINGU V KNIHOVNÁCH.

Published in:

ProInflow, 2013, v. 5, n. 2, p. 1

By:

Jirásková, Magdalena;
Machovská, Monika;
Messerschmidt, Tomáš;
Mikulášková, Anna;
Ohlídalová, Hana

Publication type:

Article

JAKOŚĆ OBSŁUGI KLIENTA W BIURACH PODRÓŻY - PRZYKŁAD KRAKOWA.

Published in:

Geographical Studies / Prace Geograficzne, 2020, n. 160, p. 99, doi. 10.4467/20833113PG.20.001.12259

By:

Krzesiwo, Kinga;
Zaremba, Anna

Publication type:

Article

HOMMAGE À JACQUES ANTOINE.

Published in:

Revue Française du Marketing, 2012, n. 240, p. 5

By:

Bachelet, Daniel

Publication type:

Article

INTEGRATION OF THE SAP CONCEPT IN THE EMPLOYEE ASSESSMENT OF TRAVEL AGENCIES IN SUCEAVA COUNTY THROUGH MYSTERY SHOPPING TYPE METHODS.

Published in:

Revista de Turism - Studii si Cercetari in Turism, 2014, n. 17, p. 22

By:

HAPENCIUC, Cristian Valentin;
STANCIU, Pavel;
COSTEA, Mihai

Publication type:

Article

Editorial.

Published in:

Journal of Strategic Marketing, 2012, v. 20, n. 4, p. 287, doi. 10.1080/0965254X.2012.709654

By:

Piercy, NigelF.;
Strong, CarolynA.

Publication type:

Article

Strategic insights from mystery shopping in B2B relationships.

Published in:

2012

By:

Mattsson, Jan

Publication type:

Case Study

Mystery Shopping in der Chatauskunft: Entwicklung eines Kriterienkatalogs.

Published in:

Bibliothek Forschung und Praxis, 2022, v. 46, n. 1, p. 144, doi. 10.1515/bfp-2021-0055

By:

Stecker, Sandra

Publication type:

Article

Mystery Shopping durch Fokusgruppen in der Bibliothek - Eine Methode zur Evaluierung der Dienstleistungsqualität in der Kundenberatung.

Published in:

Bibliothek Forschung und Praxis, 2011, v. 35, n. 3, p. 336, doi. 10.1515/bfup.2011.047

By:

Bertele, Maria;
Obermeier, Ilona

Publication type:

Article

Mystery Shopping in Berliner Bibliotheken.

Published in:

Bibliothek Forschung und Praxis, 2011, v. 35, n. 3, p. 326, doi. 10.1515/bfup.2011.046

By:

Weng, Anja

Publication type:

Article

Rejected, Shackled, and Alone: The Impact of Systemic Restricted Choice on Minority Consumers’ Construction of Self.

Published in:

Journal of Consumer Research, 2014, v. 41, n. 2, p. 451, doi. 10.1086/676689

By:

BONE, STERLING A.;
CHRISTENSEN, GLENN L.;
WILLIAMS, JEROME D.

Publication type:

Article

QUALITY ASSESSMENT OF SELECTED RESTAURANT SERVICES USING THE MYSTERY SHOPPING METHOD: CASE STUDY OF PORTUGAL.

Published in:

Ad Alta: Journal of Interdisciplinary Research, 2020, v. 10, n. 2, p. 298

By:

LINDEROVÁ, IVICA;
SCHOLZ, PETR;
CASTANHEIRA ALMEIDA, NUNO MIGUEL

Publication type:

Article

QUALITY ASSESSMENT OF SELECTED RESTAURANT SERVICES USING THE MYSTERY SHOPPING METHOD: CASE STUDY OF PORTUGAL.

Published in:

Ad Alta: Journal of Interdisciplinary Research, 2020, v. 10, n. 2, p. 298

By:

LINDEROVÁ, IVICA;
SCHOLZ, PETR;
CASTANHEIRA ALMEIDA, NUNO MIGUEL

Publication type:

Article

Post-marketing quality surveillance of selected antibacterial agents marketed in porous borders; the case of Ethiopia-Sudan-Eritrea border.

Published in:

PLoS ONE, 2024, v. 19, n. 8, p. 1, doi. 10.1371/journal.pone.0308223

By:

Denekew, Tewodros;
Eticha, Tadele;
Teshome, Yehualashet;
Endeshaw, Siyalkalem;
Ashenef, Ayenew

Publication type:

Article

Responses to out-of-stocks and on-shelf availability in UK fashion retailing.

Published in:

International Review of Retail, Distribution & Consumer Research, 2011, v. 21, n. 4, p. 309, doi. 10.1080/09593969.2011.588715

By:

Fernie, John;
Corcoran, Lauren

Publication type:

Article

Analysis of the Assessment Results of Institutional Excellence in Jordan.

Published in:

Dirasat: Human & Social Sciences, 2023, v. 50, n. 4, p. 86, doi. 10.35516/hum.v50i4.436

By:

Alkhawaldeh, Khleef Ahmed

Publication type:

Article

The Secret to Improving Health Care Services.

Published in:

2010

By:

Lazarus, Arthur

Publication type:

Essay

Patterns of othering minority groups in telephone gatekeeping encounters in the Sheffield property market.

Published in:

Journal of Language & Discrimination, 2019, v. 3, n. 2, p. 120, doi. 10.1558/jld.39978

By:

Baumgarten, Nicole;
Du Bois, Inke;
Gill, Victoria

Publication type:

Article

Shopping with Other People's Money: The Marketing Management Implications of Surrogate-Mediated Consumer Decision Making.

Published in:

Journal of Marketing, 1999, v. 63, n. 2, p. 102, doi. 10.1177/002224299906300207

By:

Hollander, Stanley C.;
Rassuli, Kathleen M.

Publication type:

Article

Examining the usefulness of mystery shopping to evaluate client care in the veterinary practice.

Published in:

Veterinary Nursing Journal, 2014, v. 29, n. 3, p. 104, doi. 10.1111/vnj.12124

By:

Farrant, Helen

Publication type:

Article

Estimating the Market Share and Price Premium of GI Foods—The Case of the Hungarian Food Discounters.

Published in:

Sustainability (2071-1050), 2020, v. 12, n. 3, p. 1094, doi. 10.3390/su12031094

By:

Jantyik, Lili;
Török, Áron

Publication type:

Article

Developing a Mystery Shopping Measure to Operate a Sustainable Restaurant Business: The Power of Integrating with Corporate Executive Members' Feedback.

Published in:

Sustainability (2071-1050), 2015, v. 7, n. 9, p. 12279, doi. 10.3390/su70912279

By:

Chen, Rachel J. C.;
Barrows, Clayton W.

Publication type:

Article

Library Ranking Europe: A New Tool.

Published in:

Public Library Quarterly, 2020, v. 39, n. 4, p. 310, doi. 10.1080/01616846.2019.1641353

By:

Berndtson, Maija;
Öström, Mats

Publication type:

Article

Shopping to Buy a Bank? Should Your Due Diligence Be More Diligent?

Published in:

Bank Accounting & Finance (08943958), 2006, v. 19, n. 6, p. 10

By:

Goetzmann, Gordon J.

Publication type:

Article

On the Use of Mystery Shopping to Measure Competences.

Published in:

Journal of HRM, 2017, v. 20, n. 1, p. 81

By:

Durugy, Andras;
Kollar, Peter

Publication type:

Article

Correction: Cost of peer mystery shopping to increase cultural competency in community clinics offering HIV/STI testing to young men who have sex with men: results from the get connected trial.

Published in:

2023

By:

Phillips, Victoria L.;
Xue, Ashley;
Castillo, Marné;
Santiago, Dalia;
Wimbly, Taylor;
Hightow-Weidman, Lisa B.;
Stephenson, Rob;
Bauermeister, José A.

Publication type:

Correction Notice

Cost of peer mystery shopping to increase cultural competency in community clinics offering HIV/STI testing to young men who have sex with men: results from the get connected trial.

Published in:

Health Economics Review, 2023, v. 13, n. 1, p. 1, doi. 10.1186/s13561-023-00447-6

By:

Phillips, Victoria L.;
Xue, Ashley;
Castillo, Marné;
Santiago, Dalia;
Wimbly, Taylor;
Hightow-Wideman, Lisa B.;
Stephenson, Rob;
Bauermeister, José A.

Publication type:

Article

MYSTERY SHOPPING RESEARCH - SEEING THE COMPANY'S PERFORMANCE THROUGH THE EYES OF THE CUSTOMERS.

Published in:

Scientific Annals of the 'Alexandru Ioan Cuza' University of Iasi: Economic Sciences Series, 2012, v. 59, n. 2, p. 105, doi. 10.2478/v10316-012-0035-4

By:

MANOLICĂ, Adriana;
ROMAN, Teodora Cristina

Publication type:

Article