Knowledge retention: A guide for utilities.Published in:Journal: American Water Works Association, 2006, v. 98, n. 9, p. 81, doi. 10.1002/j.1551-8833.2006.tb07754.xBy:Frigo, MarkPublication type:Article
Continuous improvement planning: Case study of basic process reengineering.Published in:1997By:Harrison, David S.;Haug, Roger T.;Baker, Gary H.;Moore, Gary LeePublication type:Case Study