Service branding in the cruise industry: A case of the Norwegian Coastal Voyage (Hurtigruten).Published in:Tourism (13327461), 2013, v. 61, n. 4, p. 425By:Skaalsvik, Hugo;Olsen, BjørnPublication type:Article
Service development: Modelling influencing factors by employing the Norwegian Coastal Voyage (Hurtigruten) as a case.Published in:European Journal of Tourism Research, 2013, v. 6, n. 1, p. 53, doi. 10.54055/ejtr.v6i1.116By:Skaalsvik, Hugo;Johannessen, Jon-ArildPublication type:Article
Why service recovery fails: A case study on the Norwegian Coastal Voyage (Hurtigruten).Published in:2012By:Skaalsvik, HugoPublication type:Case Study