Works about HOTEL customer services

Results: 298

Designing the digitalized guest experience: A comprehensive framework and research agenda.

Published in:

Psychology & Marketing, 2024, v. 41, n. 3, p. 512, doi. 10.1002/mar.21929

By:

Youssofi, Alexandra;
Jeannot, Florence;
Jongmans, Eline;
Dampérat, Maud

Publication type:

Article

Gifts as conduits in choice overload environments.

Published in:

Psychology & Marketing, 2019, v. 36, n. 7, p. 716, doi. 10.1002/mar.21207

By:

Papadopoulou, Niki;
Raïes, Karine;
Mir Bernal, Pedro;
Woodside, Arch G.

Publication type:

Article

USAGE AND IMPACT OF MOBILE GUEST APPLICATIONS IN HOTELS: WILL THEY REMAIN ESSENTIAL IN 2025?

Published in:

Knowledge: International Journal, 2024, v. 65, n. 6, p. 1005

By:

Maglovska, Cvetanka Ristova

Publication type:

Article

Role of Behaviour & Commitment of Hotel Staff in Improving Customer Relationship Management (CRM) Practices: An Empirical Investigation.

Published in:

Journal of IMS Group, 2017, v. 14, n. 2, p. 45

By:

Shah, Neha V.;
Nigam, Priti

Publication type:

Article

RE-MODELLING THE HOSPITALITY BUSINESS USING ARTIFICIAL INTELLIGENCE AS A STRATEGIC TOOL.

Published in:

Journal of Hospitality Application & Research, 2022, v. 17, n. 2, p. 1

By:

Gupta, Hima

Publication type:

Article

RELATIONSHIPS BETWEEN SERVICE QUALITY, CUSTOMER SATISFACTION & CUSTOMER LOYALTY IN HOTEL SERVICES.

Published in:

Journal of Hospitality Application & Research, 2020, v. 15, n. 2, p. 47

By:

Kachwala, Tohid;
Panchal, Dinesh;
Rego, Shailaja;
Pai, Pradeep

Publication type:

Article

AN EXPLORATORY STUDY OF CUSTOMER PERCEPTIONS OF USAGE OF CHATBOTS IN THE HOSPITALITY INDUSTRY.

Published in:

International Journal on Customer Relations, 2019, v. 7, n. 2, p. 27

By:

Dash, Mihir;
Bakshi, Suprabha

Publication type:

Article

CUSTOMISED CUSTOMER CONTACT SERVICES IN HOTELS - THE STATE OF THE ART.

Published in:

International Journal on Customer Relations, 2019, v. 7, n. 2, p. 9

By:

Cunha, Maria Nascimento;
Miguel, Isabel

Publication type:

Article

CUSTOMER EXPERIENCE IN INDIAN HOSPITALITY SECTOR: AN EMPIRICAL STUDY.

Published in:

International Journal on Customer Relations, 2018, v. 6, n. 2, p. 14

By:

Rather, Raouf Ahmad

Publication type:

Article

Reviewing Functional Values and Dimensional Linkages to Customer Experience in Hotel Industry: A Bibliometric Review Analysis.

Published in:

ATITHYA: A Journal of Hospitality, 2024, v. 10, n. 1, p. 19

By:

Takuli, Somya;
Rawal, Yashwant Singh;
Batabyal, Debasish;
Jha, Satish

Publication type:

Article

Latest technology and communication consistency in hospitality: a comparison between two Mediterranean countries.

Published in:

Economic Research-Ekonomska Istrazivanja, 2016, v. 29, n. 1, p. 1091, doi. 10.1080/1331677X.2016.1211949

By:

Šerić, Maja;
Gil Saura, Irene;
Garbin Praničević, Daniela

Publication type:

Article

Impact of hotel service quality on the loyalty of customers.

Published in:

Economic Research-Ekonomska Istrazivanja, 2016, v. 29, n. 1, p. 559, doi. 10.1080/1331677X.2016.1177465

By:

Jasinskas, Edmundas;
Streimikiene, Dalia;
Svagzdiene, Biruta;
Simanavicius, Arturas

Publication type:

Article

The impacts of self-congruity and positive emotional experience on positive e-WOM with customer satisfaction as a mediator: study on 4-star hotel consumers in Malang City.

Published in:

International Journal of Research in Business & Social Science, 2023, v. 12, n. 9, p. 83, doi. 10.20525/ijrbs.v12i9.2985

By:

Fitriyah, Nadya Lailatul;
Sunaryo;
Hussein, Ananda Sabil

Publication type:

Article

HOTEL WEBSITE EVALUATION: THE CASE OF ROMANIAN DESTINATIONS.

Published in:

Knowledge Horizons / Orizonturi ale Cunoasterii, 2018, v. 10, n. 3, p. 82

By:

MORARU, Remus Christian

Publication type:

Article

COMPARATIVE ANALYSIS BETWEEN THE MANAGER CONTRACT AND THE ADMINISTRATOR CONTRACT IN THE ACTIVITY OF HOTEL SERVICES FROM ROMANIA.

Published in:

Bulletin of the Transilvania University of Brasov, Series V: Economic Sciences, 2012, v. 5, n. 2, p. 123

By:

NEACŞU, A.;
BĂLTESCU, C.;
BOŞCOR, D.;
ION-DUMITRESCU, A.;
MADAR, A.

Publication type:

Article

Otel İşletmelerinde Çalışan Personelin İletişim Yeterlilik Düzeyi: Gaziantep Bölgesinde Bir Araştırma.

Published in:

Journal of Business Research-Turk / Isletme Arastirmalari Dergisi, 2014, v. 6, n. 1, p. 385, doi. 10.20491/isader.2014115980

By:

OLCAY, Atınç;
GİRİTLİOĞLU, İbrahim;
ÇIKMAZ, Esra

Publication type:

Article

THE INFLUENCE OF SPECIALIZED TRAINING ON THE QUALITY OF HOTEL CUSTOMERS SERVICE.

Published in:

Acta Scientiarum Polonorum. Oeconomia, 2016, v. 15, n. 2, p. 173

By:

Wojciechowska-Solis, Julia;
Mazurek-Kusiak, Anna;
Soroka, Andrzej

Publication type:

Article

Regional Disparities in the Development of Small and Medium Enterprises: An Analysis of Hotels and Restaurants Sector in Romania.

Published in:

Manager (University of Bucharest, Faculty of Business & Administration), 2019, v. 30, n. 1, p. 106

By:

Surugiu, Camelia

Publication type:

Article

Relationship Management: Dimensions for Tourism.

Published in:

SCMS Journal of Indian Management, 2014, v. 11, n. 2, p. 15

By:

Goswami, Sinmoy;
Sarma, Mrinmoy K.

Publication type:

Article

SERVANT LEADERSHIP AND CUSTOMER SERVICE QUALITY AT KOREAN HOTELS: MULTILEVEL ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS A MEDIATOR.

Published in:

Social Behavior & Personality: an international journal, 2015, v. 43, n. 8, p. 1287, doi. 10.2224/sbp.2015.43.8.1287

By:

WON JUN KWAK;
HWA-KYUNG KIM

Publication type:

Article

FACTORS AFFECTING THE PERFORMANCE OF ACCOMMODATION ENTERPRISES IN LATVIA.

Published in:

Economic Science for Rural Development Conference Proceedings, 2015, n. 39, p. 186

By:

Muška, Aina;
Auziņa, Anita

Publication type:

Article

INFOSTAR -- A COMPLETE TRIPLE PLAY HOTEL MANAGEMENT SYSTEM.

Published in:

Advances in Bulgarian Science, 2008, v. 4, p. 33

By:

Ilieva, Antoaneta

Publication type:

Article

ODA News You Can Use!

Published in:: Oklahoma Dental Association Journal, 2007, v. 99, n. 3, p. 6
Publication type:: Article

Service Quality, Relationship Outcomes, and Membership Types in the Hotel Industry: A Survey in Korea.

Published in:

Asia Pacific Journal of Tourism Research, 2014, v. 19, n. 3, p. 300, doi. 10.1080/10941665.2012.749930

By:

Lee, Yong-Ki;
Jeong, Yeon-Kook;
Choi, Joowon

Publication type:

Article

Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis.

Published in:

Asia Pacific Journal of Tourism Research, 2013, v. 18, n. 7, p. 784, doi. 10.1080/10941665.2012.708351

By:

Li, Huiying;
Ye, Qiang;
Law, Rob

Publication type:

Article

Role of Perceived Fit With Hotels’ Green Practices in the Formation of Customer Loyalty: Impact of Environmental Concerns.

Published in:

Asia Pacific Journal of Tourism Research, 2013, v. 18, n. 7, p. 731, doi. 10.1080/10941665.2012.695291

By:

Ham, Sunny;
Han, Heesup

Publication type:

Article

International Tourist Satisfaction and Destination Loyalty: Bangkok, Thailand.

Published in:

Asia Pacific Journal of Tourism Research, 2010, v. 15, n. 1, p. 21, doi. 10.1080/10941660903510040

By:

McDowall, Siriporn

Publication type:

Article

Does Service Tangibilization Work in the Hotel Industry? An Experimental Investigation.

Published in:

Asia Pacific Journal of Tourism Research, 2008, v. 13, n. 4, p. 411, doi. 10.1080/10941660802420986

By:

Chang, Kuo-Chien;
Tarn, DavidD. C.

Publication type:

Article

Opinion mining of hotel customer-generated contents in Chinese weblogs.

Published in:

Current Issues in Tourism, 2015, v. 18, n. 5, p. 477, doi. 10.1080/13683500.2013.841656

By:

Chiu, Chaochang;
Chiu, Nan-Hsing;
Sung, Re-Jiau;
Hsieh, Pei-Yu

Publication type:

Article

Customer relationship management in hotels: examining critical success factors.

Published in:

Current Issues in Tourism, 2014, v. 17, n. 5, p. 387, doi. 10.1080/13683500.2013.805734

By:

Padilla-Meléndez, Antonio;
Garrido-Moreno, Aurora

Publication type:

Article

Development and validation of the customer empowerment scale in hotel service recovery.

Published in:

Current Issues in Tourism, 2013, v. 16, n. 4, p. 369, doi. 10.1080/13683500.2012.699511

By:

Pranić, Ljudevit;
Roehl, WesleyS.

Publication type:

Article

호텔광고 태도와 브랜드이미지가 고객의 구매의도에 미치는 영향.

Published in:

Journal of Digital Convergence, 2017, v. 15, n. 7, p. 181, doi. 10.14400/JDC.2017.15.7.181

By:

한진영

Publication type:

Article

EMPIRICAL RESEARCH ON THE IMPACT OF HOTEL SERVICE QUALITY ON GUEST LOYALTY AND SATISFACTION: A CASE STUDY SERBIAN HOTEL INDUSTRY.

Published in:

Ekonomika, 2023, v. 69, n. 1, p. 39, doi. 10.5937/ekonomika2301039P

By:

Pimic, Miroslav;
Dukic, Ana;
Krsmanovic, Ivana

Publication type:

Article

Otel İşletmelerinde Sunulan Hizmet Kalitesinin Servqual Yöntemi İle Ölçülmesi.

Published in:

Igdir University Journal of Social Sciences / Iğdır Üniversitesi Sosyal Bilimler Dergisi, 2019, n. 20, p. 557

By:

BAYAT, GÜLŞEN;
POLAT, MEHMET

Publication type:

Article

THE SOURCES OF CUSTOMER EXPECTATIONS AND THE CUSTOMER LEVEL OF FAMILIARITY WITH THE SERVICE PROVIDER.

Published in:

Analele Universitatii 'Eftimie Murgu' Resita. Fascicola II. Studii Economice, 2013, p. 286

By:

TRIŞCĂ, Gelu

Publication type:

Article

SERVICE QUALITY IN FOUR-STAR HOTELS IN BULGARIA - EVALUATION, ANALYSIS AND TRENDS.

Published in:

Agricultural Sciences / Agrarni Nauki, 2016, v. 8, n. 20, p. 207, doi. 10.22620/agrisci.2016.20.029

By:

Lulcheva, Ivanka Vassileva

Publication type:

Article

Improving Hotel Revenue through the Implementation of a Comprehensive Dynamic Pricing Strategy: A Conceptual Framework and Empirical Investigation of Jordanian Hotels.

Published in:

Business Management Dynamics, 2017, v. 7, n. 6, p. 19

By:

Al-Shakhsheer, Firas J.;
Habiballah, Ma'moun A.;
Al-Ababneh, Mukhles M.;
Alhelalat, Jebril A.

Publication type:

Article

The Significance of Hotel Grading in Service Delivery in Zimbabwe.

Published in:

International Journal of Hospitality & Tourism Systems, 2011, v. 4, n. 1, p. 52

By:

MUCHENJE, BLESSING

Publication type:

Article

EL PROGRAMA ALMA & MAGIA EN EL HOTEL MELIÁ SANTIAGO DE CUBA: UNA BUENA PRÁCTICA PARA LA EMPRESA HOTELERA.

Published in:

TURyDES, 2012, v. 5, n. 12, p. 1

By:

Álvarez, Libia Arlen Fergusson;
Gutiérrez, Oscar Parada

Publication type:

Article

RISCOS EM MEIO DE HOSPEDAGEM.

Published in:

TURyDES, 2011, v. 4, n. 10, p. 1

By:

de Oliveira, Nizamar Aparecida;
de Lima Camargo, Luiz Octávio

Publication type:

Article

UNA ENTIDAD EXTRAHOTELERA CUBANA EN MEJORA CONTINUA.

Published in:

TURyDES, 2011, v. 4, n. 10, p. 1

By:

del Carmen Fajardo Villarroel, Lucía;
del Carmen Duménigo Ruiz, Beatriz;
de la Paz Rodriguez, Roberto

Publication type:

Article

Politeness in hotel service encounter interactions in Spain: The receptionist's point of view.

Published in:

Pragmatics & Society, 2022, v. 13, n. 2, p. 224, doi. 10.1075/ps.19010.fer

By:

Fernández-Amaya, Lucía

Publication type:

Article

Determinants of Repurchase Intentions of Hospitality Services Delivered by Artificially Intelligent (AI) Service Robots.

Published in:

Sustainability (2071-1050), 2023, v. 15, n. 6, p. 4914, doi. 10.3390/su15064914

By:

Lei, Chun;
Hossain, Md Sazzad;
Wong, Elise

Publication type:

Article

Otel İşletmelerinde Kurumsal Kimlik Paradigmaları.

Published in:

Journal of Yaşar University / Yaşar Üniversitesi E-Dergisi, 2020, v. 15, p. 252

By:

IŞILDAR, Pınar;
KURGUN, Osman Avşar

Publication type:

Article

SPECIFICATIONS FOR EFFECTIVE HOTEL MANAGERS : VIEW OF IZMIR HOTELS' MANAGERS.

Published in:

Journal of Yaşar University / Yaşar Üniversitesi E-Dergisi, 2014, v. 9, n. 33, p. 5583, doi. 10.19168/jyu.08588

By:

Pirnar, İge

Publication type:

Article

TURISMO DE NEGÓCIOS: UM ESTUDO SOBRE A PERCEPÇÃO DE VALOR DOS SERVIÇOS HOTELEIROS NA ÓTICA DO TURISTA DE NEGÓCIOS.

Published in:

Turismo: Visão e Ação, 2012, v. 14, n. 3, p. 349, doi. 10.14210/rtva.v14n3.p349-365

By:

Stefanini, Cláudio José;
Guardia Yamashita, Ana Paula Nazareth;
Marques Sousa, Roseane Barcellos

Publication type:

Article

ANÁLISE DOS ATRIBUTOS VALORIZADOS PELO CONSUMIDOR DE HOTELARIA DO SEGMENTO ECONÔMICO: UM ESTUDO EXPLORATÓRIO.

Published in:

Turismo: Visão e Ação, 2010, v. 12, n. 1, p. 4

By:

de Souza João, Iraci;
Merlo, Edgard Monforte;
Morgado, Ricardo Rodrigues

Publication type:

Article

Competências e Aprendizagem de Empreendedores/Gestores de Pequenas Empresas no Setor Hoteleiro.

Published in:

Revista Turismo em Análise, 2011, v. 22, n. 1, p. 195, doi. 10.11606/issn.1984-4867.v22i1p195-219

By:

Teixeira, Rivanda Meira

Publication type:

Article

Perceptions of Chinese and International Tourists on China Hotel Service Quality.

Published in:

Journal of China Tourism Research, 2010, v. 6, n. 1, p. 73, doi. 10.1080/19388160903586604

By:

Lu, Zhen;
Feng, Zhu

Publication type:

Article

ORGANIZATIONAL FORM AND PERFORMANCE: EVIDENCE FROM THE HOTEL INDUSTRY.

Published in:

Review of Economics & Statistics, 2013, v. 95, n. 4, p. 1303

By:

Kosová, Renáta;
Lafontaine, Francine;
Perrigot, Rozenn

Publication type:

Article