Works matching DE "HOTEL customer services"
Results: 282
ORGANIZATIONAL FORM AND PERFORMANCE: EVIDENCE FROM THE HOTEL INDUSTRY.
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- Review of Economics & Statistics, 2013, v. 95, n. 4, p. 1303
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- Article
Opinion mining of hotel customer-generated contents in Chinese weblogs.
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- Current Issues in Tourism, 2015, v. 18, n. 5, p. 477, doi. 10.1080/13683500.2013.841656
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Customer relationship management in hotels: examining critical success factors.
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- Current Issues in Tourism, 2014, v. 17, n. 5, p. 387, doi. 10.1080/13683500.2013.805734
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Development and validation of the customer empowerment scale in hotel service recovery.
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- Current Issues in Tourism, 2013, v. 16, n. 4, p. 369, doi. 10.1080/13683500.2012.699511
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- Article
دور وسائل تنشيط المبيعات في زيادة حجم الاشغال بفنادق فئة خمس نجوم " د ا رسة تطبيقية عمى الفنادق العاممة بمدينة الرياض".
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- Journal of Baghdad College of Economic Sciences University, 2021, n. 63, p. 265
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- Article
ІННОВАЦІЙНІ НАПРЯМКИ РОЗВИТКУ ЗАКЛАДІВ ГОТЕЛЬНОГО ГОСПОДАРСТВА.
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- Food Industry Economics / Ekonomìka Harčovoï Promislovostì, 2021, v. 13, n. 1, p. 62
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EMPIRICAL RESEARCH ON THE IMPACT OF HOTEL SERVICE QUALITY ON GUEST LOYALTY AND SATISFACTION: A CASE STUDY SERBIAN HOTEL INDUSTRY.
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- Ekonomika, 2023, v. 69, n. 1, p. 39, doi. 10.5937/ekonomika2301039P
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Viewing Hotel Industry through Customer Oriented Bureaucracy.
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- Indian Journal of Industrial Relations, 2017, v. 53, n. 1, p. 37
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Otel İşletmelerinde Sunulan Hizmet Kalitesinin Servqual Yöntemi İle Ölçülmesi.
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- Igdir University Journal of Social Sciences / Iğdır Üniversitesi Sosyal Bilimler Dergisi, 2019, n. 20, p. 557
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- Article
SERVICE QUALITY IN FOUR-STAR HOTELS IN BULGARIA - EVALUATION, ANALYSIS AND TRENDS.
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- Agricultural Sciences / Agrarni Nauki, 2016, v. 8, n. 20, p. 207, doi. 10.22620/agrisci.2016.20.029
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VALUES ATTRIBUTES FOR THE SELECTION STRATEGY ON HOSPITALITY MARKET.
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- Journal of Positive Management, 2015, v. 6, n. 1, p. 17, doi. 10.12775/JPM.2015.002
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Decomposition of meta-frontier inefficiency in the two-stage network directional distance function with quasi-fixed inputs.
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- International Transactions in Operational Research, 2013, v. 20, n. 4, p. 595, doi. 10.1111/itor.12008
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- Article
SERVICE QUALITY AND HOTEL CUSTOMER SATISFACTION: A CASE STUDY FROM DURRES, ALBANIA.
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- Annals of 'Constantin Brancusi' University of Targu-Jiu. Economy Series / Analele Universităţii 'Constantin Brâncuşi' din Târgu-Jiu Seria Economie, 2020, n. 6, p. 5
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Politeness in hotel service encounter interactions in Spain: The receptionist's point of view.
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- Pragmatics & Society, 2022, v. 13, n. 2, p. 224, doi. 10.1075/ps.19010.fer
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Determinants of Repurchase Intentions of Hospitality Services Delivered by Artificially Intelligent (AI) Service Robots.
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- Sustainability (2071-1050), 2023, v. 15, n. 6, p. 4914, doi. 10.3390/su15064914
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Rethinking Sustainability Hotel Branding: The Pathways from Hotel Services to Brand Engagement.
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- Sustainability (2071-1050), 2022, v. 14, n. 16, p. 10138, doi. 10.3390/su141610138
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Identifying Service Opportunities Based on Outcome-Driven Innovation Framework and Deep Learning: A Case Study of Hotel Service.
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- Sustainability (2071-1050), 2021, v. 13, n. 1, p. 391, doi. 10.3390/su13010391
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- Article
Food Sustainability as a Strategic Value Driver in the Hotel Industry.
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- Sustainability (2071-1050), 2018, v. 10, n. 10, p. 3404, doi. 10.3390/su10103404
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- Article
Good News for Travellers: Hotels Hurting During Recession; Bad News: Travellers Likely to Have Fewer Choices with Reduced Quality.
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- Travel Law Quarterly, 2009, v. 1, n. 2, p. 116
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- Article
BRITS CLEANER THAN YANKS!
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- Travel Law Quarterly, 2009, v. 1, n. 2, p. 77
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Neural network analysis for hotel service design in Madrid: the 3Ps methodology and the frontline staff.
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- Tourism & Management Studies, 2018, v. 14, n. 1, p. 83, doi. 10.18089/tms.2018.14SI109
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Tourist satisfaction and loyalty in the hotel business: An application to the island of São Miguel, Azores.
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- Tourism & Management Studies, 2014, v. 10, n. 1, p. 16
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EXPERIENCE MARKETING AND THE LUXURY TRAVEL INDUSTRY.
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- Tourism & Management Studies, 2013, v. 1, p. 296
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A FRAMEWORK TO ANALYSE THE EFFECT OF HOTEL WEBSITES STIMULI ON EMOTIONS, ATTITUDE AND INTENTIONS MODERATED BY SENSORY CURIOSITY; LANGUAGE OF INSTRUCTION; CLASSIFICATION OF HOTEL; AND ANNUAL INCOME OF CUSTOMER.
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- Tourism & Management Studies, 2013, v. 1, p. 331
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Exploring the Influence of Hospitality on Guest Satisfaction in Luxury Hotel Services.
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- E-review of Tourism Research, 2018, v. 15, n. 1/2, p. 1
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Gender bias in hotel guests' perceptions of service quality: an empirical investigation of hotels in Mauritius.
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- E-review of Tourism Research, 2011, v. 9, n. 5, p. 164
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A proposal for a new system of classification for hotels based on information taken from a multi-sponsor loyalty program.
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- Management Letters / Cuadernos de Gestión, 2017, v. 17, n. 1, p. 15, doi. 10.5295/cdg.150535er
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Exploring the role of brand identification and brand love in generating higher levels of brand loyalty.
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- Journal of Vacation Marketing, 2016, v. 22, n. 2, p. 111, doi. 10.1177/1356766715604663
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- Article
Stereotyping – Predispositions, activations and applications in cross-cultural service interactions.
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- Journal of Vacation Marketing, 2016, v. 22, n. 2, p. 98, doi. 10.1177/1356766715604661
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Dimensions and basic emotions.
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- Journal of Vacation Marketing, 2015, v. 21, n. 4, p. 351, doi. 10.1177/1356766715580869
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Price fairness perceptions and hotel customers’ behavioral intentions.
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- Journal of Vacation Marketing, 2015, v. 21, n. 3, p. 262, doi. 10.1177/1356766715573651
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Service failures and recovery actions in the hotel industry: A text-mining approach.
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- Journal of Vacation Marketing, 2011, v. 17, n. 3, p. 197, doi. 10.1177/1356766711409182
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A study of hotel frequent-guest programs: Benefits and costs.
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- Journal of Vacation Marketing, 2011, v. 17, n. 4, p. 315, doi. 10.1177/1356766711420836
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The psychological effects of music: Implications for hotel firms.
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- Journal of Vacation Marketing, 2009, v. 15, n. 1, p. 53, doi. 10.1177/1356766708098171
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TURISMO DE NEGÓCIOS: UM ESTUDO SOBRE A PERCEPÇÃO DE VALOR DOS SERVIÇOS HOTELEIROS NA ÓTICA DO TURISTA DE NEGÓCIOS.
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- Turismo: Visão e Ação, 2012, v. 14, n. 3, p. 349, doi. 10.14210/rtva.v14n3.p349-365
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ANÁLISE DOS ATRIBUTOS VALORIZADOS PELO CONSUMIDOR DE HOTELARIA DO SEGMENTO ECONÔMICO: UM ESTUDO EXPLORATÓRIO.
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- Turismo: Visão e Ação, 2010, v. 12, n. 1, p. 4
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- Article
Competências e Aprendizagem de Empreendedores/Gestores de Pequenas Empresas no Setor Hoteleiro.
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- Revista Turismo em Análise, 2011, v. 22, n. 1, p. 195, doi. 10.11606/issn.1984-4867.v22i1p195-219
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RESIDENTS' COPING STRATEGIES IN AN EXTENDED-STAY HOTEL HOME.
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- Journal of Ethnographic & Qualitative Research, 2010, v. 4, n. 4, p. 180
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- Article
SERVANT LEADERSHIP AND CUSTOMER SERVICE QUALITY AT KOREAN HOTELS: MULTILEVEL ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS A MEDIATOR.
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- Social Behavior & Personality: an international journal, 2015, v. 43, n. 8, p. 1287, doi. 10.2224/sbp.2015.43.8.1287
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THE IMPACT OF CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE AND CUSTOMER LOYALTY ON BRAND POWER: EMPIRICAL EVIDENCE FROM HOTEL INDUSTRY.
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- Journal of Business Economics & Management, 2018, v. 19, n. 2, p. 417, doi. 10.3846/jbem.2018.5678
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- Article
The Role of Perceived External Prestige in Predicting Customer-Oriented Citizenship Behaviors.
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- Human Resource Development Quarterly, 2013, v. 24, n. 3, p. 285, doi. 10.1002/hrdq.21165
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- Article
Konaklama Sektörü ¸alışanlarının Örgüte Yönelik Düşünce ve Bağlılık Durumları: Denizli Örneği.
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- Anatolia: Turizm Arastirmalari Dergisi, 2005, v. 16, n. 1, p. 89
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Kat Hizmetlerinde HACCP Uygulaması Üzerine Bir Model Önerisi.
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- Anatolia: Turizm Arastirmalari Dergisi, 2005, v. 16, n. 1, p. 31
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Designing the digitalized guest experience: A comprehensive framework and research agenda.
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- Psychology & Marketing, 2024, v. 41, n. 3, p. 512, doi. 10.1002/mar.21929
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Gifts as conduits in choice overload environments.
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- Psychology & Marketing, 2019, v. 36, n. 7, p. 716, doi. 10.1002/mar.21207
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- Article
Brand Equity Research Using Online Customer Ratings of Spanish Hotels.
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- International Journal of Tourism Research, 2017, v. 19, n. 2, p. 191, doi. 10.1002/jtr.2096
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- Article
Serving 'The Guest': Günther Anders at the Grand Seaside Hotel.
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- Marketing Theory, 2009, v. 9, n. 1, p. 55, doi. 10.1177/1470593108100061
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- Article
DIRECTIONS OF DEVELOPMENT OF DIGITAL PROJECTS IN THE HOTEL BUSINESS.
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- Central Asian Journal of Social Sciences & Humanities, 2021, v. 7, n. 2, p. 47, doi. 10.26577/CAJSH.2021.v8.i2.06
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Cómo reacciona el personal de hotel cuando observa un trato (in)justo hacia los huéspedes.
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- Investigaciones Turisticas, 2014, v. 8, p. 1, doi. 10.14198/inturi2014.8.01
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- Article
VIEŠBUČIO DARBUOTOJŲ IR SVEČIŲ POŽIŪRIS Į SAVITARNOS TECHNOLOGIJŲ DIEGIMĄ.
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- Science & Processes of Education / Mokslas ir Edukaciniai Procesai, 2022, n. 2, p. 79
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- Article