Found: 1
Select item for more details and to access through your institution.
Archeological benchmarking: Fred Harvey and the service profit chain, Circa 1876
- Published in:
- Journal of Operations Management, 2007, v. 25, n. 2, p. 284, doi. 10.1016/j.jom.2006.06.002
- By:
- Publication type:
- Article