Works matching DE "FRED Harvey Co."

Archeological benchmarking: Fred Harvey and the service profit chain, Circa 1876

Published in:

Journal of Operations Management, 2007, v. 25, n. 2, p. 284, doi. 10.1016/j.jom.2006.06.002

By:

• Brown, Karen A.;
• Hyer, Nancy Lea

Publication type:

Article