Works matching DE "FOUR Seasons Co."

Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job.

Published in:

Global Business & Organizational Excellence, 2012, v. 31, n. 5, p. 20, doi. 10.1002/joe.21439

By:

• Kopelman, Richard E.;
• Chiou, Andy Y.;
• Lipani, Louis J.;
• Zhu, Zhu

Publication type:

Article