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Juggling Conflicting Demands: The Case of the UK Financial Ombudsman Service.Published in:2009By:Gilad, SharonPublication type:Case Study
2015 AUSTRALIAN INSTITUTE OF ADMINISTRATIVE LAW CONFERENCE THE COMMONWEALTH OMBUDSMAN - FUTURE VISION.Published in:AIAL Forum, 2016, n. 83, p. 85By:Neave, ColinPublication type:Article