A case of applying importance-performance analysis in identifying key success factors to develop marketing strategies.Published in:Quality & Quantity, 2010, v. 44, n. 6, p. 1207, doi. 10.1007/s11135-009-9262-7By:Wu, Hsin-Hung;Tang, Yung-Tai;Shyu, Jyh-WeiPublication type:Article