'Woman-Owned Business' Labels Enhance Perceived Competence.
- Published in:
- Journal of Consumer Research, 2025, v. 52, n. 1, p. 115, doi. 10.1093/jcr/ucae050
- By:
- Publication type:
- Article
Works about CUSTOMER services
Results: 5000
1
2
Expert Systems at the Customer Interface.
- Published in:
- Intelligent Systems in Accounting, Finance & Management, 1992, v. 1, n. 4, p. 289, doi. 10.1002/j.1099-1174.1992.tb00028.x
- By:
- Publication type:
- Article
3
A graph-based method for identity resolution to assist police force investigative process.
- Published in:
- Journal of Cyber Security Technology, 2025, v. 9, n. 2, p. 127, doi. 10.1080/23742917.2024.2354555
- By:
- Publication type:
- Article
4
How does AI agent (vs. IVR system) service failure impact customer purchase behavior: mediating effect of customer involvement.
- Published in:
- Service Industries Journal, 2025, v. 45, n. 7/8, p. 702, doi. 10.1080/02642069.2024.2344113
- By:
- Publication type:
- Article
5
Anthropomorphic service recovery: the panacea following service failure of automated CSAs.
- Published in:
- Acta Commercii, 2025, v. 25, n. 2, p. 1, doi. 10.4102/ac.v25i2.1348
- By:
- Publication type:
- Article
6
Hyperion Appoints Hewitt as CEO.
- Published in:
- Elevator World, 2025, v. 72, n. 5, p. 12
- Publication type:
- Article
7
A HALF-CENTURY OF SERVQUAL: EXPLORING ITS IMPACT AND FUTURE DIRECTIONS IN SERVICE QUALITY RESEARCH.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2024, v. 37, n. 2, p. 43
- By:
- Publication type:
- Article
8
SERVICE EXEMPTIONS ARE A COMPLAINT AWAY: MODERATED MEDIATION ANALYSIS OF CONSUMER ENTITLEMENT ON CONSUMER SERVICE HYPOCRISY.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2024, v. 37, n. 2, p. 103
- By:
- Publication type:
- Article
9
CADS: A Systematic Literature Review on the Challenges of Abstractive Dialogue Summarization.
- Published in:
- Journal of Artificial Intelligence Research, 2025, v. 82, p. 313, doi. 10.1613/jair.1.16674
- By:
- Publication type:
- Article
10
Otimização do processo de atendimento para melhoria da satisfação do cliente: o caso de um supermercado do interior de Minas Gerais.
- Published in:
- Capital Científico, 2024, v. 22, n. 4, p. 95, doi. 10.5935/2177-4153.20240022
- By:
- Publication type:
- Article
11
Multi-cultural IT outsourcing contracts.
- Published in:
- Communications Law: Journal of Computer, Media & Telecommunications Law, 2016, v. 21, n. 1, p. 8
- By:
- Publication type:
- Article
12
Marketing companies will be made to display caller ID.
- Published in:
- Communications Law: Journal of Computer, Media & Telecommunications Law, 2016, v. 21, n. 1, p. 7
- Publication type:
- Article
13
It's all a question of balance.
- Published in:
- 2014
- By:
- Publication type:
- Editorial
14
Self‐Scanners, Technological Advancement? A Performance Opportunity? But….
- Published in:
- Performance Improvement, 2018, v. 57, n. 5, p. 49, doi. 10.1002/pfi.21781
- By:
- Publication type:
- Article
15
Changing Behaviors and Intrinsic Motivation Through Scenario-Based Learning: A Case Study.
- Published in:
- Performance Improvement, 2015, v. 54, n. 3, p. 16, doi. 10.1002/pfi.21465
- By:
- Publication type:
- Article
16
Framework of TQM implementation in small businesses of an industrially backward region: A concept.
- Published in:
- Performance Improvement, 2012, v. 51, n. 7, p. 7, doi. 10.1002/pfi.21280
- By:
- Publication type:
- Article
17
Improving customer satisfaction: A lesson learned by finding the reason a car engine does not start.
- Published in:
- Performance Improvement, 2009, v. 48, n. 7, p. 5, doi. 10.1002/pfi.20088
- By:
- Publication type:
- Article
18
Potential pitfalls on the road to a process-managed organization (PMO), Part 1: The organization as system lens.
- Published in:
- Performance Improvement, 2009, v. 48, n. 4, p. 5, doi. 10.1002/pfi.20064
- By:
- Publication type:
- Article
19
ROLE OF MARKETING IN THE 21ST CENTURY LIBRARIES IN PAKISTAN.
- Published in:
- Pakistan Library & Information Science Journal, 2007, v. 38, n. 4, p. 2
- By:
- Publication type:
- Article
20
Towards a lightweight framework for service management evaluation in SMEs.
- Published in:
- Information Systems & e-Business Management, 2023, v. 21, n. 1, p. 81, doi. 10.1007/s10257-022-00576-1
- By:
- Publication type:
- Article
21
How can I help you? Design principles for task-oriented speech dialog systems in customer service.
- Published in:
- Information Systems & e-Business Management, 2023, v. 21, n. 1, p. 37, doi. 10.1007/s10257-022-00570-7
- By:
- Publication type:
- Article
22
SLA-aware operational efficiency in AI-enabled service chains: challenges ahead.
- Published in:
- Information Systems & e-Business Management, 2022, v. 20, n. 1, p. 199, doi. 10.1007/s10257-022-00551-w
- By:
- Publication type:
- Article
23
Multi-grounded action research.
- Published in:
- Information Systems & e-Business Management, 2020, v. 18, n. 2, p. 121, doi. 10.1007/s10257-020-00469-1
- By:
- Publication type:
- Article
24
Service quality factors affecting customer attitudes in online-to-offline commerce.
- Published in:
- Information Systems & e-Business Management, 2020, v. 18, n. 1, p. 1, doi. 10.1007/s10257-019-00459-y
- By:
- Publication type:
- Article
25
Comparing factors affecting attitudes toward LBA and SoLoMo advertising.
- Published in:
- Information Systems & e-Business Management, 2018, v. 16, n. 2, p. 357, doi. 10.1007/s10257-017-0364-9
- By:
- Publication type:
- Article
26
Organizational knowledge and information technology: the key resources for improving customer service in call centers.
- Published in:
- Information Systems & e-Business Management, 2018, v. 16, n. 1, p. 187, doi. 10.1007/s10257-017-0359-6
- By:
- Publication type:
- Article
27
Design and demonstration of an engineering method for service support systems.
- Published in:
- Information Systems & e-Business Management, 2017, v. 15, n. 4, p. 789, doi. 10.1007/s10257-016-0331-x
- By:
- Publication type:
- Article
28
Predicting customer churn from valuable B2B customers in the logistics industry: a case study.
- Published in:
- Information Systems & e-Business Management, 2015, v. 13, n. 3, p. 475, doi. 10.1007/s10257-014-0264-1
- By:
- Publication type:
- Article
29
A methodical procedure for designing consumer oriented on-demand IT service propositions.
- Published in:
- Information Systems & e-Business Management, 2011, v. 9, n. 2, p. 283, doi. 10.1007/s10257-010-0147-z
- By:
- Publication type:
- Article
30
Design of service systems under variability: research issues.
- Published in:
- Information Systems & e-Business Management, 2010, v. 8, n. 1, p. 1, doi. 10.1007/s10257-008-0104-2
- By:
- Publication type:
- Article
31
The challenge of conceptual modeling for product–service systems: status-quo and perspectives for reference models and modeling languages.
- Published in:
- Information Systems & e-Business Management, 2010, v. 8, n. 1, p. 33, doi. 10.1007/s10257-008-0108-y
- By:
- Publication type:
- Article
32
Toward a ubiquitous personalized daily-life activity recommendation service with contextual information: a services science perspective.
- Published in:
- Information Systems & e-Business Management, 2010, v. 8, n. 1, p. 13, doi. 10.1007/s10257-008-0107-z
- By:
- Publication type:
- Article
33
A service accountability framework for QoS service management and engineering.
- Published in:
- Information Systems & e-Business Management, 2009, v. 7, n. 4, p. 429, doi. 10.1007/s10257-009-0109-5
- By:
- Publication type:
- Article
34
Designing service systems by bridging the “front stage” and “back stage”.
- Published in:
- Information Systems & e-Business Management, 2009, v. 7, n. 4, p. 407, doi. 10.1007/s10257-008-0106-0
- By:
- Publication type:
- Article
35
The relationship between quality of service perceived and delivered in mobile Internet communications.
- Published in:
- Information Systems & e-Business Management, 2004, v. 2, n. 4, p. 309, doi. 10.1007/s10257-004-0045-3
- By:
- Publication type:
- Article
36
THE WORLD OFFSHORING: H-1B VISAS CAN BE UTILIZED TO CURB THE BUSINESS TREND OF OFFSHORING.
- Published in:
- Hamline Journal of Public Law & Policy, 2004, v. 25, n. 2, p. 407
- By:
- Publication type:
- Article
37
Marketing for surveyors Measuring customer satisfaction.
- Published in:
- Survey Quarterly, 2012, n. 70, p. 38
- Publication type:
- Article
38
Marketing for surveyors First impressions are everything.
- Published in:
- Survey Quarterly, 2010, n. 61, p. 7
- By:
- Publication type:
- Article
39
The value of professional services.
- Published in:
- Survey Quarterly, 2009, n. 59, p. 7
- By:
- Publication type:
- Article
40
The training of the social skills in the service activities.
- Published in:
- Cuadernos de Relaciones Laborales, 2009, v. 27, n. 1, p. 201
- By:
- Publication type:
- Article
41
What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint.
- Published in:
- 2018
- By:
- Publication type:
- Book Review
42
Of Scripts and Prototypes: A Two-Part Approach to User Experience Design for International Contexts.
- Published in:
- Technical Communication, 2017, v. 64, n. 2, p. 113
- By:
- Publication type:
- Article
43
Localizing Communities, Goals, Communication, and Inclusion: A Collaborative Approach.
- Published in:
- Technical Communication, 2017, v. 64, n. 2, p. 97
- By:
- Publication type:
- Article
44
Honorable Mentions.
- Published in:
- Technical Communication, 2017, v. 64, n. 2, p. 96
- Publication type:
- Article
45
On the Cover.
- Published in:
- Technical Communication, 2017, v. 64, n. 2, p. 95
- Publication type:
- Article
46
Localizing User Experience: Strategies, Practices, and Techniques for Culturally Sensitive Design.
- Published in:
- Technical Communication, 2017, v. 64, n. 2, p. 89
- By:
- Publication type:
- Article
47
Enhancing customer service to increase a journal's marketability: Users' assessment of Mayo Clinic Proceedings' web-based tools.
- Published in:
- 2011
- By:
- Publication type:
- Abstract
48
The Indian Call Center Experience: A Case Study in Changing Discourses of Identity, Identification, and Career in a Global Context.
- Published in:
- 2009
- By:
- Publication type:
- Excerpt
49
Using Customer Contact Center Technicians to Measure the Effectiveness of Online Help Systems.
- Published in:
- Technical Communication, 2007, v. 54, n. 2, p. 201
- By:
- Publication type:
- Article
50
Extending UML to the Documentation World: Using Process Maps to Create Task-based Information.
- Published in:
- 2006
- By:
- Publication type:
- Abstract