Works matching DE "CUSTOMER service research"

Results: 282

The Relationship Continuum.

Published in:

Marketing Research, 2008, v. 20, n. 4, p. 18

By:

Cooper, Brian;
Matsis, Joanna

Publication type:

Article

Willingness to Pay and Willingness to Accept Compensation for Changes in Urban Water Customer Service Standards.

Published in:

Water Resources Management, 2010, v. 24, n. 12, p. 3145, doi. 10.1007/s11269-010-9599-7

By:

Hatton MacDonald, Darla;
Morrison, Mark;
Barnes, Mary

Publication type:

Article

The Antecedents and Consequences of Affordable Value Innovations for Emerging Markets.

Published in:

Journal of Product Innovation Management, 2015, v. 32, n. 1, p. 65, doi. 10.1111/jpim.12171

By:

Ernst, Holger;
Kahle, Hanna Nari;
Dubiel, Anna;
Prabhu, Jaideep;
Subramaniam, Mohan

Publication type:

Article

Achieving Customer Satisfaction through Integrated Products and Services: An Exploratory Study.

Published in:

Journal of Product Innovation Management, 2013, v. 30, n. 6, p. 1128, doi. 10.1111/jpim.12050

By:

Raja, Jawwad Z.;
Bourne, Dorota;
Goffin, Keith;
Çakkol, Mehmet;
Martinez, Veronica

Publication type:

Article

An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic.

Published in:

Journal of the Academy of Marketing Science, 2008, v. 36, n. 1, p. 54, doi. 10.1007/s11747-007-0066-9

By:

Michel, Stefan;
Brown, Stephen W.;
Gallan, Andrew S.

Publication type:

Article

The impact of employee behaviour on customers' service quality perceptions and overall satisfaction.

Published in:

Tourism & Hospitality Research, 2008, v. 8, n. 4, p. 309, doi. 10.1057/thr.2008.35

By:

Kattara, Hanan Saad;
Weheba, Dina;
El-Said, Osman Ahmed

Publication type:

Article

OPPORTUNITIES TO IMPROVE MARKETING ACTIVITIES IN COOPERATIVES TRADE IN ORDER TO IMPROVEMENT ITS FUTURE DEVELOPMENT.

Published in:

Management & Education / Upravlenie i Obrazovanie, 2014, v. 10, n. 2, p. 90

By:

Shopova, Diana

Publication type:

Article

INVESTMENTS AND INNOVATIONS IN THE ACTIVITY OF BULGARIAN TOUR OPERATORS.

Published in:

Management & Education / Upravlenie i Obrazovanie, 2014, v. 10, n. 2, p. 70

By:

Karadjova, Zlatina

Publication type:

Article

SEMANTIC WEB IN E-TOURISM.

Published in:

Management & Education / Upravlenie i Obrazovanie, 2014, v. 10, n. 2, p. 38

By:

Stojanović, Miloš;
Stamenković, Predrag;
Arsić, Sonja

Publication type:

Article

EDUCATIONAL AND INNOVATIVE TECHNOLOGIES IN TO FORMING NATIONAL COMPETITIVENESS.

Published in:

Management & Education / Upravlenie i Obrazovanie, 2014, v. 10, n. 2, p. 43

By:

Khaminich, Svitlana Y.;
Kasian, Sergii Ya.

Publication type:

Article

Keep Your Friends Close? Supply Chain Design and Disruption Risk.

Published in:

Decision Sciences, 2015, v. 46, n. 3, p. 491, doi. 10.1111/deci.12138

By:

Habermann, Marco;
Blackhurst, Jennifer;
Metcalf, Ashley Y.

Publication type:

Article

Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?

Published in:

Decision Sciences, 2015, v. 46, n. 3, p. 623, doi. 10.1111/deci.12142

By:

Sousa, Rui;
Amorim, Marlene;
Rabinovich, Elliot;
Sodero, Anníbal C.

Publication type:

Article

Does a Supplier's Operational Competence Translate into Financial Performance? An Empirical Analysis of Supplier-Customer Relationships.

Published in:

Decision Sciences, 2015, v. 46, n. 1, p. 101, doi. 10.1111/deci.12117

By:

Kim, Yoon Hee;
Wemmerlöv, Urban

Publication type:

Article

Communicating Consumer Complaints: Message Content and its Perceived Effectiveness.

Published in:

Communication Quarterly, 2014, v. 62, n. 3, p. 357, doi. 10.1080/01463373.2014.911768

By:

Bolkan, San;
Griffin, DarrinJ.;
Goodboy, AlanK.

Publication type:

Article

FACTORS AFFECTING CUSTOMER SATISFACTION IN MOBILE TELECOMMUNICATION INDUSTRY IN BANGLADESH.

Published in:

Business, Management & Education / Verslas, Vadyba ir Studijos, 2014, v. 12, n. 1, p. 74, doi. 10.3846/bme.2014.06

By:

RAHMAN, Md. HASEBUR

Publication type:

Article

CUSTOMER-SUPPORT SERVICE FROM A RELATIONSHIP PERSPECTIVE: BEST PRACTICE FOR TELECOM.

Published in:

Management Research & Practice, 2013, v. 5, n. 2, p. 5

By:

ROOS, Inger;
LÖFGREN, Martin;
EDVARDSSON, Bo

Publication type:

Article

AS REAÇÕES DOS CONSUMIDORES DIANTE DAS FALHAS DE SERVIÇOS A PARTIR DA TEORIA DA ATRIBUIÇÃO.

Published in:

Revista de Ciências da Administração, 2015, v. 17, n. 41, p. 37, doi. 10.5007/2175-8077.2015v17n41p37

By:

Plutarco Lopes, Francisca Flávia;
de Oliveira Mota, Márcio;
Ferreira de Freitas, Ana Augusta

Publication type:

Article

QUALIDADE DE SERVIÇO: UM ESTUDO BIBLIOMÉTRICO NAS BASES DE DADOS INTERNACIONAIS.

Published in:

Revista de Ciências da Administração, 2013, v. 15, n. 36, p. 49, doi. 10.5007/2175-8077.2013v15n36p49

By:

Lobo de Castro Junior, Deosir Flávio;
Silveira-Martins, Elvis;
Menezes Deluca, Marcelo Augusto;
Rossetto, Carlos Ricardo

Publication type:

Article

MODEL OF INFRASTRUCTURE PROVISIONING IN IAAS CLOUDS.

Published in:

Annals of the Faculty of Engineering Hunedoara - International Journal of Engineering, 2014, v. 12, n. 3, p. 189

By:

PENIAK, Peter

Publication type:

Article

THE QUALITY OF SERVICES - EXPRESSION OF EFFICIENCY IN RELATIONSHIP WITH THE CONSUMER REQUIREMENTS.

Published in:

Agricultural Management / Lucrari Stiintifice Seria I, Management Agricol, 2012, v. 14, n. 1, p. 513

By:

MARTIN, SIMONA CRISTINA;
IANOSEVICI, OANA;
MESZLÉNYI, ROZSA;
MATEOC, T.;
OCNEAN, MONICA;
DOBRA, C. I.;
MERCE, IULIANA IOANA

Publication type:

Article

Impacts of Power Structure on Supply Chains with Uncertain Demand.

Published in:

Production & Operations Management, 2013, v. 22, n. 5, p. 1232, doi. 10.1111/poms.12002

By:

Shi, Ruixia;
Zhang, Jun;
Ru, Jun

Publication type:

Article

Joint Stocking and Product Offer Decisions Under the Multinomial Logit Model.

Published in:

Production & Operations Management, 2013, v. 22, n. 5, p. 1182, doi. 10.1111/j.1937-5956.2012.01423.x

By:

Topaloglu, Huseyin

Publication type:

Article

Learning from Our Mistakes: Reflections on Customer Service and How to Improve It at the Reference Desk.

Published in:

College & Undergraduate Libraries, 2013, v. 20, n. 2, p. 144, doi. 10.1080/10691316.2013.789661

By:

Saunders, Laura

Publication type:

Article

Tell Us Again, How Satisfied Are You? The Influence of Recurring Posttransaction Surveys on Purchase Behavior.

Published in:

Journal of Service Research, 2017, v. 20, n. 3, p. 292, doi. 10.1177/1094670517690026

By:

Flynn, Andrea Godfrey;
Salisbury, Linda Court;
Seiders, Kathleen

Publication type:

Article

The Complex Role of Complexity.

Published in:

Journal of Service Research, 2015, v. 18, n. 4, p. 513, doi. 10.1177/1094670514568778

By:

Mikolon, Sven;
Kolberg, Anika;
Haumann, Till;
Wieseke, Jan

Publication type:

Article

Evaluating Customer Information Breaches as Service Failures: An Event Study Approach.

Published in:

Journal of Service Research, 2011, v. 14, n. 1, p. 44, doi. 10.1177/1094670510383409

By:

Malhotra, Arvind;
Malhotra, Claudia Kubowicz

Publication type:

Article

Spanish-Language Version of the MedRisk Instrument for Measuring Patient Satisfaction With Physical Therapy Care (MRPS): Preliminary Validation.

Published in:

Physical Therapy, 2007, v. 87, n. 6, p. 793, doi. 10.2522/ptj.20060313

By:

Beattie, Paul F.;
Nelson, Roger M.;
Lis, Angela

Publication type:

Article

Fuzzy importance-performance analysis of visitor satisfaction for theme park: the case of Fantawild Adventure in Taiwan, China.

Published in:

Current Issues in Tourism, 2016, v. 19, n. 9, p. 895, doi. 10.1080/13683500.2013.777399

By:

Cheng, Qian;
Guo, Jingjing;
Ling, Supei

Publication type:

Article

Lost in Cyberspace: The Impact of Information Scent and Time Constraints on Stress, Performance, and Attitudes Online.

Published in:

Journal of Management Information Systems, 2015, v. 32, n. 1, p. 192, doi. 10.1080/07421222.2015.1029391

By:

Moody, Gregory D.;
Galletta, Dennis F.

Publication type:

Article

Empirical Analysis of the Impact of Recommender Systems on Sales.

Published in:

Journal of Management Information Systems, 2010, v. 27, n. 2, p. 159, doi. 10.2753/MIS0742-1222270205

By:

Pathak, Bhavik;
Garfinkel, Robert;
Gopal, Ram D.;
Venkatesan, Rajkumar;
Yin, Fang

Publication type:

Article

An Interdisciplinary Perspective on IT Services Management and Service Science.

Published in:

Journal of Management Information Systems, 2010, v. 26, n. 4, p. 13, doi. 10.2753/MIS0742-1222260402

By:

Bardhan, Indranil R.;
Demirkan, Haluk;
Kannan, P. K.;
Kauffman, Robert J.;
Sougstad, Ryan

Publication type:

Article

Optimal Strategies for a Monopoly Intermediary in the Supply Chain of Complementary Web Services.

Published in:

Journal of Management Information Systems, 2006, v. 23, n. 3, p. 275

By:

QIAN TANG;
HSING CHENG

Publication type:

Article

Understanding Post-Implementation Support for Enterprise Systems: An Empirical Study of IT Personnel's Customer-Oriented Citizenship Behaviors.

Published in:

Journal of Information Systems, 2014, v. 28, n. 2, p. 17, doi. 10.2308/isys-50743

By:

Xuefei (Nancy) Deng;
Tawei Wang

Publication type:

Article

Effective Factors of Customer Involvement in the Launching of New Services in Banking Systems.

Published in:

International Journal of Management, Accounting & Economics, 2014, v. 1, n. 4, p. 284

By:

Meigounpoory, Mohammad Reza;
Saffari, Elahe

Publication type:

Article

Opportunities And Obstacles On The Path To Business Sustainability.

Published in:

American Journal of Management, 2013, v. 13, n. 3, p. 98

By:

DeLong, Deborah;
Mehalik, Matthew

Publication type:

Article

Resource Allocation Design using Multi-objective Particle Swarm Optimization for Service Improvement.

Published in:

Journal of Japan Industrial Management Association, 2013, v. 64, n. 3, p. 377

By:

Ryosuke CHIBA;
Fumiya AKASAKA;
Takeshi TATEYAMA;
Yoshiki SHIMOMURA

Publication type:

Article

A Comprehensive Evaluation of the Definitions of Services.

Published in:

Journal of Japan Industrial Management Association, 2012, v. 63, n. 3, p. 138

By:

Sumita, Kouhei;
Kitamura, Yoshinobu;
Sasahma, Munehiko;
Mizoguchi, Riichiro

Publication type:

Article

TEDARİK ZİNCİRİ YÖNETİMİNDE BİLGİ SİSTEMLERİ VE DERİ HAZIR GİYİM SEKTÖRÜNE BİR YAZILIM ÖNERİSİ.

Published in:

Journal of Textiles & Engineers / Tekstil ve Mühendis, 2014, v. 21, n. 96, p. 27, doi. 10.7216/130075992014219604

By:

KAHYA, Saliha Özelmas;
AYDIN, Semiha

Publication type:

Article

CONCEPTS AND REALIZATION OF CUSTOMER DELIGHT.

Published in:

International Journal of Sales, Retailing & Marketing, 2015, v. 4, n. 5, p. 3

By:

Marquardt, Andreas

Publication type:

Article

Deterministic Role of Service Recovery in Identifying Tolerance Adequacy Gap and Variation in Service Recovery Impact across the Same.

Published in:

Journal of Contemporary Management Research, 2014, v. 8, n. 1, p. 24

By:

Baksi, Arup Kumar

Publication type:

Article

Desenvolvimento e Validação de uma Escala de Atributos Utilizados pelos Consumidores na Escolha de Restaurantes de Comida a Quilo.

Published in:

Revista de Administraçãao da UNIMEP, 2010, v. 8, n. 2, p. 72, doi. 10.15600/1679-5350/rau.v8n2p72-90

By:

Souki, Gustavo Quiroga;
Madureira, Kamila Torres;
Filho, Cid Gonçalves;
Reis Neto, Mário Teixeira

Publication type:

Article

Service relationships and the customer disengagement – engagement conundrum.

Published in:

Journal of Marketing Management, 2015, v. 31, n. 7-8, p. 774, doi. 10.1080/0267257X.2014.983143

By:

Bowden, Jana L. H.;
Gabbott, Mark;
Naumann, Kay

Publication type:

Article

The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes.

Published in:

Journal of Marketing Management, 2012, v. 28, n. 9-10, p. 1217, doi. 10.1080/0267257X.2011.619150

By:

Tsarenko, Yelena;
Tojib, Dewi

Publication type:

Article

A theatrical perspective on service performance evaluation: The customer-critic approach.

Published in:

Journal of Marketing Management, 2011, v. 27, n. 5-6, p. 477, doi. 10.1080/0267257X.2010.500138

By:

Harris, Kim;
Harris, Richard;
Elliott, Dominic;
Baron, Steve

Publication type:

Article

The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time.

Published in:

Journal of Marketing Management, 2010, v. 26, n. 5-6, p. 381, doi. 10.1080/02672571003633610

By:

White, ChristopherJ.

Publication type:

Article

Consumers as resource integrators.

Published in:

Journal of Marketing Management, 2008, v. 24, n. 1-2, p. 113, doi. 10.1362/026725708X273948

By:

Baron, Steve;
Harris, Kim

Publication type:

Article

The Desired Qualities of Customer Contact Employees in Complaint Handling Encounters.

Published in:

Journal of Marketing Management, 2006, v. 22, n. 5-6, p. 619, doi. 10.1362/026725706777978721

By:

Gruber, Thorsten;
Szmigin, Isabelle;
Voss, Roediger

Publication type:

Article

Firm size and the effectiveness of training for customer service.

Published in:

International Journal of Human Resource Management, 2012, v. 23, n. 12, p. 2597, doi. 10.1080/09585192.2011.637065

By:

Lee, GregoryJohn

Publication type:

Article

A cross-national comparison of cultural value orientations of Indian, Polish, Russian and American employees.

Published in:

International Journal of Human Resource Management, 2006, v. 17, n. 6, p. 1076, doi. 10.1080/09585190600697364

By:

Woldu, Habte G.;
Budhwar, Pawan S.;
Parkes, Carole

Publication type:

Article

ĮMONĖS KOMPETENCIJŲ MARKETINGO VAIDMUO VERTĖS KŪRIME VERSLO RINKOSE.

Published in:

Economics & Management, 2008, p. 298

By:

Rakickaitė, Jolita;
Vaitkienė, Rimgailá

Publication type:

Article