Works matching DE "CUSTOMER service research"
Results: 276
Controlling outsourced service delivery: managing service quality in business service triads.
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- Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1046, doi. 10.1080/14783363.2013.776766
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Customer service quality improvement in the public sector through the Internet.
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- Total Quality Management & Business Excellence, 2010, v. 21, n. 11, p. 1161, doi. 10.1080/14783363.2010.529341
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Fuzzy importance-performance analysis of visitor satisfaction for theme park: the case of Fantawild Adventure in Taiwan, China.
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- Current Issues in Tourism, 2016, v. 19, n. 9, p. 895, doi. 10.1080/13683500.2013.777399
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SERVICE OPERATIONS PRACTICE AND PERFORMANCE OF LOCAL AUTHORITIES IN MALAYSIA.
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- Journal of Developing Areas, 2016, v. 50, n. 5, p. 423, doi. 10.1353/jda.2016.0048
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CONSUMER ACCEPTANCE OF MORE-THAN-VOICE (MTV) SERVICES: EVIDENCE FROM THE BOTTOM OF PYRAMID IN BANGLADESH.
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- Journal of Developing Areas, 2015, v. 49, n. 5, p. 25, doi. 10.1353/jda.2015.0066
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Bridging The Information Gap.
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- Journal of Consumer Research, 1978, v. 4, n. 4, p. 247, doi. 10.1086/208703
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Is Your Product Really Green? A Content Analysis to Reassess Green Advertising.
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- Journal of Advertising, 2016, v. 45, n. 1, p. 85, doi. 10.1080/00913367.2015.1083918
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THE IMPLICATIONS OF THIRD-PARTY CUSTOMER COMPLAINING FOR ADVERTISING EFFORTS.
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- Journal of Advertising, 2010, v. 39, n. 2, p. 21, doi. 10.2753/JOA0091-3367390202
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Examining mobile banking user adoption from the perspectives of trust and flow experience.
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- Information Technology & Management, 2012, v. 13, n. 1, p. 27, doi. 10.1007/s10799-011-0111-8
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THE ROLE OF PRAGMATICS IN UNDERSTANDING HUMAN COMMUNICATION IN AN INSTITUTIONAL SETTING.
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- Journal of Defense Resources Management, 2013, v. 4, n. 2, p. 95
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Comparing Human-to-Human and Human-to-AEA Communication in Service Encounters.
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- Journal of Business Communication, 2013, v. 50, n. 1, p. 87, doi. 10.1177/0021943612465180
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Deterministic Role of Service Recovery in Identifying Tolerance Adequacy Gap and Variation in Service Recovery Impact across the Same.
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- Journal of Contemporary Management Research, 2014, v. 8, n. 1, p. 24
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Energy--QoS Trade-Offs in Mobile Service Selection.
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- Future Internet, 2013, v. 5, n. 2, p. 128, doi. 10.3390/fi5020128
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The funding battle: Defending the maintenance budget of a government-owned utility business.
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- Australian Journal of Multi-Disciplinary Engineering, 2014, v. 11, n. 1, p. 37, doi. 10.7158/14488388.2014.11464881
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MODELLING OF A NEW SERVICE CONCEPT DEVELOPMENT PROCESS.
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- Issues of Business & Law, 2010, v. 2, p. 27, doi. 10.2478/v10088-010-0003-z
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- Article
SERVITISED EXPERIENCES: BUSINESS AND MANAGEMENT IMPLICATIONS.
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- Issues of Business & Law, 2010, v. 2, p. 1, doi. 10.2478/v10088-010-0001-1
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- Article
Measuring customer service: A case study of Dubai International Airport.
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- Journal of Airport Management, 2013, v. 7, n. 4, p. 363, doi. 10.69554/twrm2887
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HOW CAN SMALL BUSINESSES EFFECTIVELY DESIGN AND MANAGE THE OMNI-CHANNEL CUSTOMER EXPERIENCE?
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- Frontiers of Entrepreneurship Research, 2014, v. 34, n. 1, p. 1
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- Article
Effect of Service Convenience on Service Loyalty: Moderating Role of Consumer Characteristics.
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- South Asian Journal of Management, 2014, v. 21, n. 3, p. 7
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- Article
Social Fluidity Mapping System: A Way to Reduce Social Stigma in Business Failures.
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- South Asian Journal of Management, 2012, v. 19, n. 1, p. 32
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- Article
A Comparison and Expansion of the Bases Used for Evaluating Salespeople's Performance.
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- Journal of Marketing Theory & Practice, 2010, v. 18, n. 4, p. 395, doi. 10.2753/MTP1069-6679180406
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- Article
A case study of hybrid strategies to create value for a contracting business in the education sector in England and Wales.
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- Construction Management & Economics, 2016, v. 34, n. 4/5, p. 335, doi. 10.1080/01446193.2016.1200107
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Managing value co-creation/destruction: a longitudinal education capital programme/project case study.
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- Construction Management & Economics, 2016, v. 34, n. 4/5, p. 286, doi. 10.1080/01446193.2016.1187284
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The value of project execution services: a problem and uncertainty perspective.
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- Construction Management & Economics, 2016, v. 34, n. 4/5, p. 272, doi. 10.1080/01446193.2016.1151062
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Repeat Customer Success in Extension.
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- Journal of Extension, 2013, v. 51, n. 6, p. 26, doi. 10.34068/joe.51.06.11
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A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers' Perceptions of Waiting and Service.
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- Management Science, 1995, v. 41, n. 11, p. 1806, doi. 10.1287/mnsc.41.11.1806
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The Impact of a Customer Service Intervention and Facility Design on Firm Performance.
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- Management Science, 1995, v. 41, n. 11, p. 1763, doi. 10.1287/mnsc.41.11.1763
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Constructing an Empirically Derived Measure for Customer Contact.
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- Management Science, 1995, v. 41, n. 11, p. 1734, doi. 10.1287/mnsc.41.11.1734
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On the Accuracy of the Simple Peak Hour Approximation for Markovian Queues.
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- Management Science, 1995, v. 41, n. 8, p. 1353, doi. 10.1287/mnsc.41.8.1353
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Improved Implicit Optimal Modeling of the Labor Shift Scheduling Problem.
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- Management Science, 1995, v. 41, n. 4, p. 595, doi. 10.1287/mnsc.41.4.595
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- Article
Extensions to Class Dominance Characteristics.
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- Management Science, 1994, v. 40, n. 10, p. 1353, doi. 10.1287/mnsc.40.10.1353
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M/G/c QUEUEING SYSTEMS WITH MULTIPLE CUSTOMER CLASSES: CHARACTERIZATION AND CONTROL OF ACHIEVABLE PERFORMANCE UNDER NONPREEMPTIVE PRIORITY RULES.
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- Management Science, 1988, v. 34, n. 9, p. 1121, doi. 10.1287/mnsc.34.9.1121
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ALLOCATION OF SERVERS FOR STOCHASTIC SERVICE STATIONS WITH ONE OVERFLOW STATION.
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- Management Science, 1985, v. 31, n. 8, p. 1011, doi. 10.1287/mnsc.31.8.1011
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MULTI-AGENT CUSTOMER ALLOCATION IN A STOCHASTIC SERVICE SYSTEM.
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- Management Science, 1985, v. 31, n. 6, p. 752, doi. 10.1287/mnsc.31.6.752
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COMMENTS ON QUEUEING INEQUALITY.
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- Management Science, 1980, v. 26, n. 9, p. 956, doi. 10.1287/mnsc.26.9.956
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SIMPLE INEQUALITIES FOR MULTISERVER QUEUES.
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- Management Science, 1980, v. 26, n. 9, p. 951, doi. 10.1287/mnsc.26.9.951
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ON THE MARGINAL BENEFIT OF ADDING SERVERS TO G/ GI/ m QUEUES.
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- Management Science, 1980, v. 26, n. 9, p. 946, doi. 10.1287/mnsc.26.9.946
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Lost in Cyberspace: The Impact of Information Scent and Time Constraints on Stress, Performance, and Attitudes Online.
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- Journal of Management Information Systems, 2015, v. 32, n. 1, p. 192, doi. 10.1080/07421222.2015.1029391
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- Article
Empirical Analysis of the Impact of Recommender Systems on Sales.
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- Journal of Management Information Systems, 2010, v. 27, n. 2, p. 159, doi. 10.2753/MIS0742-1222270205
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An Interdisciplinary Perspective on IT Services Management and Service Science.
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- Journal of Management Information Systems, 2010, v. 26, n. 4, p. 13, doi. 10.2753/MIS0742-1222260402
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- Article
Optimal Strategies for a Monopoly Intermediary in the Supply Chain of Complementary Web Services.
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- Journal of Management Information Systems, 2006, v. 23, n. 3, p. 275
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- Article
TIPOS DE FALHAS, PRÁTICAS DE RECUPERAÇÃO E A FIDELIZAÇÃO DE CLIENTES DE SERVIÇOS HOSPITALARES.
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- Revista de Gestão em Sistemas de Saúde, 2013, v. 2, n. 2, p. 03, doi. 10.5585/rgss.v2i2.74
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- Article
METHOD OF DETERMINING THE FOCUS OF STRATEGIC CHANGES IN THE CONTEXT OF ACCELERATION OF COMPANIES DEVELOPMENT.
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- Economic Annals-XXI / Ekonomìčnij Časopis-XXI, 2014, n. 1/2, p. 102
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- Article
State-dependent M/ G/1 queueing systems.
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- Queueing Systems, 2016, v. 82, n. 1/2, p. 121, doi. 10.1007/s11134-015-9461-y
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Optimal pricing for a GI/M/k/N queue with several customer types and holding costs.
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- Queueing Systems, 2016, v. 82, n. 1/2, p. 103, doi. 10.1007/s11134-015-9457-7
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PERCEIVED VALUE, SERVICE QUALITY, CORPORATE IMAGE AND CUSTOMER LOYALTY: EMPIRICAL ASSESSMENT FROM PAKISTAN.
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- Serbian Journal of Management, 2012, v. 7, n. 1, p. 25
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- Article
International Academic Impact of Chinese Tourism Research: A Review based on the Analysis of SSCI Tourism Articles from 2001 to 2012.
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- Tourism Tribune / Lvyou Xuekan, 2013, v. 28, n. 7, p. 118, doi. 10.3969/j.issn.1002-5006.2013.07.014
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- Article
Desenvolvimento e Validação de uma Escala de Atributos Utilizados pelos Consumidores na Escolha de Restaurantes de Comida a Quilo.
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- Revista de Administraçãao da UNIMEP, 2010, v. 8, n. 2, p. 72, doi. 10.15600/1679-5350/rau.v8n2p72-90
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- Article
BORDER-AREA TOURISM AND INTERNATIONAL ATTRACTIONS: BENEFIT DIMENSIONS AND SEGMENTS.
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- Journal of Global Business & Technology, 2011, v. 7, n. 2, p. 14
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- Article
TRANSFORMING EMPLOYEE ENGAGEMENT INTO LONG-TERM CUSTOMER RELATIONSHIPS: EVIDENCE FROM INFORMATION TECHNOLOGY SALESPEOPLE IN TAIWAN.
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- Social Behavior & Personality: an international journal, 2012, v. 40, n. 9, p. 1549, doi. 10.2224/sbp.2012.40.9.1549
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