Works matching DE "CUSTOMER service quality control"
Results: 58
Controlling outsourced service delivery: managing service quality in business service triads.
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- Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1046, doi. 10.1080/14783363.2013.776766
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- Article
How to Avoid Six Common Customer Service Mistakes in the Dental Practice.
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- Compendium of Continuing Education in Dentistry (15488578), 2019, v. 40, n. 3, p. 142
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- Article
Does customer service quality influence customer decision making process to use bank plan savings product? a study at Bank Mandiri Cirebon Siliwangi Branch.
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- Journal of Enterprise & Development (JED), 2022, v. 4, n. 1, p. 1, doi. 10.20414/jed.v4i1.4783
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- Article
MEASURING QUALITY OF MATERNITY SERVICES USING THE SERVQUAL METHOD.
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- Regional Formation & Development Studies, 2016, n. 20, p. 50, doi. 10.15181/rfds.v20i3.1343
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- Article
Comparing Human-to-Human and Human-to-AEA Communication in Service Encounters.
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- Journal of Business Communication, 2013, v. 50, n. 1, p. 87, doi. 10.1177/0021943612465180
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- Publication type:
- Article
Quality assessment of a network-based RTK GPS service in the UK.
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- Journal of Applied Geodesy, 2009, v. 3, n. 1, p. 25, doi. 10.1515/JAG.2009.003
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- Article
Closing the gap in customer service encounters: Customers' use of upshot formulations to manage service responses.
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- Pragmatics & Society, 2015, v. 6, n. 1, p. 67, doi. 10.1075/ps.6.1.04kev
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- Article
QUALIDADE PERCEBIDA E EXPECTATIVAS DE BRASILEIROS E ESTRANGEIROS EM RELAÇÃO AOS EQUIPAMENTOS E SERVIÇOS TURÍSTICOS.
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- Turismo: Visão e Ação, 2011, v. 13, n. 3, p. 311
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- Article
Investigating the differences in transfer passengers' perceptions of airport service quality.
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- Journal of Airport Management, 2011, v. 5, n. 4, p. 368, doi. 10.69554/qkuh4753
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- Article
How Angry Customer Complaints Influence Salesperson Commitment to Service Quality.
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- Journal of Marketing Theory & Practice, 2016, v. 24, n. 3, p. 265, doi. 10.1080/10696679.2016.1170521
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- Publication type:
- Article
Quality improvement strategy of islamic banking services in Indonesia through the integration of Servqual and Importance Performance Analysis (IPA).
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- Revista Espacios, 2019, v. 40, n. 30, p. 145
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- Publication type:
- Article
Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis.
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- Journal of Business Economics & Management, 2017, v. 18, n. 5, p. 974, doi. 10.3846/16111699.2017.1368034
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- Article
Aligning knowledge strategy and competitive strategy in small firms.
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- Journal of Business Economics & Management, 2015, v. 16, n. 3, p. 571, doi. 10.3846/16111699.2012.707623
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- Publication type:
- Article
Investigating the Impact of SERVQUAL Dimensions on Customer Satisfaction: The Lessons Learnt from Serbian Travel Agencies.
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- International Journal of Tourism Research, 2013, v. 15, n. 2, p. 184, doi. 10.1002/jtr.884
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- Publication type:
- Article
ASSESSING CUSTOMERS' PERCEIVED SERVICE QUALITY IN PRIVATE SECTOR BANKS IN INDIA.
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- Serbian Journal of Management, 2014, v. 9, n. 1, p. 91, doi. 10.5937/sjm9-4511
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- Article
An innovative service quality evaluation and improvement model.
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- Service Industries Journal, 2018, v. 38, n. 3-4, p. 228, doi. 10.1080/02642069.2017.1389907
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- Article
INTEGRATING SERVICE QUALITY WITH SYSTEM AND INFORMATION QUALITY: AN EMPIRICAL TEST IN THE E-SERVICE CONTEXT.
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- MIS Quarterly, 2013, v. 37, n. 3, p. 777
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- Publication type:
- Article
Análise da percepção dos usuários dos serviços oferecidos pelas companhias aéreas sob a ótica do modelo SERVQUAL.
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- Exacta, 2013, v. 11, n. 3, p. 249, doi. 10.5585/ExactaEP.v11n3.4404
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- Publication type:
- Article
Toplam Kalite Yönetimi Uygulamalarının Finansal Olmayan Performans Algısı Üzerindeki Etkileri.
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- Journal of Business Research-Turk / Isletme Arastirmalari Dergisi, 2012, v. 4, n. 3, p. 127
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- Article
Service design in hotels: A conceptual review.
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- Tourism (13327461), 2015, v. 63, n. 2, p. 225
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- Publication type:
- Article
Bibliometric Analysis of Collaborative Planning, Forecasting and Replenishment Concepts.
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- Journal of Academic Social Science Studies, 2023, v. 16, p. 305, doi. 10.29228/JASSS.71851
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- Publication type:
- Article
A rough set approach for evaluating vague customer requirement of industrial product-service system.
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- International Journal of Production Research, 2013, v. 51, n. 22, p. 6681, doi. 10.1080/00207543.2013.832435
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- Publication type:
- Article
Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction.
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- International Journal of Human Resource Management, 2015, v. 26, n. 16, p. 2039, doi. 10.1080/09585192.2014.971848
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- Publication type:
- Article
Hard Cases.
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- 2016
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- Publication type:
- Essay
Comparing Alternative Service Quality Scales: An Investigation Using Confirmatory Factor Analysis in a Health Care Setting.
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- Services Marketing Quarterly, 2017, v. 38, n. 1, p. 15, doi. 10.1080/15332969.2017.1271198
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- Publication type:
- Article
How Shopping Mall Service Quality Affects Customer Loyalty Across Developing Countries: The Moderation of the Cultural Context.
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- Journal of International Marketing, 2018, v. 26, n. 4, p. 69, doi. 10.1177/1069031X18807473
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- Article
Optimisation-based collaborative determination of component trustworthiness in service compositions.
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- Security & Communication Networks, 2016, v. 9, n. 6, p. 513, doi. 10.1002/sec.985
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- Article
Is It Possible to Retain Customer Loyalty When a Service Has Failed?
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- Human Factors & Ergonomics in Manufacturing & Service Industries, 2015, v. 25, n. 5, p. 599, doi. 10.1002/hfm.20579
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- Publication type:
- Article
Simulation-based evolution of resupply and routing policies in rich vendor-managed inventory scenarios.
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- Central European Journal of Operations Research, 2013, v. 21, n. 2, p. 379, doi. 10.1007/s10100-011-0232-5
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- Publication type:
- Article
Managementul calităţii serviciilor în organizaţiile prestatoare de servicii IT.
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- Quality - Access to Success, 2010, v. 11, n. 9, p. 32
- Publication type:
- Article
The establishment of a quality management system for the higher education industry.
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- Quality & Quantity, 2012, v. 46, n. 4, p. 1279, doi. 10.1007/s11135-011-9441-1
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- Article
Service Reboot.
- Published in:
- 2016
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- Publication type:
- Editorial
Structural Estimation of Callers' Delay Sensitivity in Call Centers.
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- Management Science, 2013, v. 59, n. 12, p. 2727, doi. 10.1287/mnsc.2013.1730
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- Article
Signaling Quality via Queues.
- Published in:
- Management Science, 2012, v. 58, n. 5, p. 876, doi. 10.1287/mnsc.1110.1454
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- Article
Modeling Security-Check Queues.
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- Management Science, 2011, v. 57, n. 11, p. 1979, doi. 10.1287/mnsc.1110.1399
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- Publication type:
- Article
How Can Stressed Employees Deliver Better Customer Service?? The Underlying Self-Regulation Depletion Mechanism.
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- Journal of Marketing, 2012, v. 76, n. 1, p. 119, doi. 10.1509/jm.10.0202
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- Publication type:
- Article
CUSTOMER SATISFACTION AND BEHAVIOUR AT RETAIL OUTLETS: AN ADAPTIVE FUZZY REGRESSION MODEL WITH LINGO BASED ANALYSIS.
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- Marketing & Management of Innovations / Marketing ì Menedžment Ìnnovacìj, 2020, n. 2, p. 275, doi. 10.21272/mmi.2020.2-20
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- Article
Determinants of Effective Service Delivery: A Study of Selected Public, Private and Foreign Sector Banks in Odisha.
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- Business Perspectives & Research, 2012, p. 47, doi. 10.1177/2278533720120105
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- Publication type:
- Article
COMPARISON OF CUSTOMERS' PERCEPTION WITH REGARD TO SERVICE QUALITY IN PUBLIC AND PRIVATE INSURANCE COMPANIES USING SERVQUAL.
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- Delhi Business Review, 2012, v. 13, n. 2, p. 55, doi. 10.51768/dbr.v13i2.132201217
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- Publication type:
- Article
QUALITY SERVICE IN THE HOSPITALITY INDUSTRY: ACHIEVING EFFECTIVE SERVICE PROCESSES AND DESIGNS.
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- Czech Hospitality & Tourism Papers, 2017, v. 13, n. 29, p. 56
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- Publication type:
- Article
A CLASSIC AND EFFECTIVE APPROACH TO INVENTORY MANAGEMENT.
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- International Journal of Industrial Engineering, 2013, v. 20, n. 5/6, p. 372
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- Publication type:
- Article
ATRIBUTOS IMPORTANTES PARA O CONSUMIDOR DE AUTOMÓVEIS: CLASSIFICAÇÃO EM UNÇÃO INSTRUMENTAL OU EXPRESSIVA.
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- Revista de Administração FACES Journal, 2012, v. 11, n. 1, p. 67
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- Publication type:
- Article
ÜNİVERSİTE SPOR MERKEZLERİNDEKİ ALGILANAN HİZMET KALİTESİNİN İNCELENMESİ.
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- Nigde University Journal of Physical Education & Sport Sciences / Nigde Üniversitesi Beden Egitimi ve Spor Bilimleri Dergisi, 2011, v. 5, n. 3, p. 196
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- Publication type:
- Article
Contribution and Trend to Quality Research--a literature review of SERVQUAL model from 1998 to 2013.
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- Informatica Economica, 2015, v. 19, n. 1, p. 34, doi. 10.12948/issn14531305/19.1.2015.03
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- Publication type:
- Article
Diagnosing the supplementary services model: Empirical validation, advancement and implementation.
- Published in:
- Journal of Marketing Management, 2014, v. 30, n. 1-2, p. 138, doi. 10.1080/0267257X.2013.814703
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- Publication type:
- Article
Measuring Internet retail service quality using E-S-QUAL.
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- Journal of Marketing Management, 2012, v. 28, n. 9-10, p. 1159, doi. 10.1080/0267257X.2011.621441
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- Publication type:
- Article
Complaints-handling processes and organisational benefits: An ISO 10002-based investigation.
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- Journal of Marketing Management, 2012, v. 28, n. 9-10, p. 1021, doi. 10.1080/0267257X.2011.615335
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- Publication type:
- Article
Assessment of Bank Services Excellence in Iraq: A Comprehensive Investigation Employing the SERVQUAL Model.
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- Theory, Methodology, Practice, 2023, v. 19, n. 1, p. 3, doi. 10.18096/TMP.2023.01.01
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- Publication type:
- Article
THE INFLUENCE OF ORDER PICKING ZONE'S CONFIGURATION ON THE TIME OF THE ORDER PICKING PROCESS.
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- Econometrics / Ekonometria, 2014, v. 3, n. 45, p. 138, doi. 10.15611/ekt.2014.3.10
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- Publication type:
- Article
MEASUREMENT OF SERVICE QUALITY BY SERVQUAL METHOD IN BANKING SECTOR.
- Published in:
- Balikesir University Journal of Social Sciences Institute, 2012, v. 15, n. 27, p. 157
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- Publication type:
- Article