Works matching DE "CUSTOMER service quality control"

Results: 59

Does customer service quality influence customer decision making process to use bank plan savings product? a study at Bank Mandiri Cirebon Siliwangi Branch.

Published in:

Journal of Enterprise & Development (JED), 2022, v. 4, n. 1, p. 1, doi. 10.20414/jed.v4i1.4783

By:

Suwandi, Suwandi;
Sujono, Jennifer;
Hermawati, Wawat

Publication type:

Article

Assessment of Bank Services Excellence in Iraq: A Comprehensive Investigation Employing the SERVQUAL Model.

Published in:

Theory, Methodology, Practice, 2023, v. 19, n. 1, p. 3, doi. 10.18096/TMP.2023.01.01

By:

GHAYTH, AL LAHEEBI;
MOLNAR, LASZLO

Publication type:

Article

THE INFLUENCE OF ORDER PICKING ZONE'S CONFIGURATION ON THE TIME OF THE ORDER PICKING PROCESS.

Published in:

Econometrics / Ekonometria, 2014, v. 3, n. 45, p. 138, doi. 10.15611/ekt.2014.3.10

By:

Jakubiak, Michał

Publication type:

Article

MEASUREMENT OF SERVICE QUALITY BY SERVQUAL METHOD IN BANKING SECTOR.

Published in:

Balikesir University Journal of Social Sciences Institute, 2012, v. 15, n. 27, p. 157

By:

ÖZGÜVEN, Nihan

Publication type:

Article

Is It Possible to Retain Customer Loyalty When a Service Has Failed?

Published in:

Human Factors & Ergonomics in Manufacturing & Service Industries, 2015, v. 25, n. 5, p. 599, doi. 10.1002/hfm.20579

By:

Marimon, Frederic;
Alonso‐Almeida, María del Mar;
Bernardo, Merce;
Llach, Josep

Publication type:

Article

Diagnosing the supplementary services model: Empirical validation, advancement and implementation.

Published in:

Journal of Marketing Management, 2014, v. 30, n. 1-2, p. 138, doi. 10.1080/0267257X.2013.814703

By:

Frow, Pennie;
Ngo, Liem Viet;
Payne, Adrian

Publication type:

Article

Measuring Internet retail service quality using E-S-QUAL.

Published in:

Journal of Marketing Management, 2012, v. 28, n. 9-10, p. 1159, doi. 10.1080/0267257X.2011.621441

By:

Rafiq, Mohammed;
Lu, Xiaoming;
Fulford, Heather

Publication type:

Article

Complaints-handling processes and organisational benefits: An ISO 10002-based investigation.

Published in:

Journal of Marketing Management, 2012, v. 28, n. 9-10, p. 1021, doi. 10.1080/0267257X.2011.615335

By:

Ang, Lawrence;
Buttle, Francis

Publication type:

Article

Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis.

Published in:

Journal of Business Economics & Management, 2017, v. 18, n. 5, p. 974, doi. 10.3846/16111699.2017.1368034

By:

Ahmed, Rizwan Raheem;
Vveinhardt, Jolita;
Štreimikienė, Dalia;
Ashraf, Muhammad;
Channar, Zahid Ali

Publication type:

Article

Aligning knowledge strategy and competitive strategy in small firms.

Published in:

Journal of Business Economics & Management, 2015, v. 16, n. 3, p. 571, doi. 10.3846/16111699.2012.707623

By:

Bagnoli, Carlo;
Giachetti, Claudio

Publication type:

Article

How Shopping Mall Service Quality Affects Customer Loyalty Across Developing Countries: The Moderation of the Cultural Context.

Published in:

Journal of International Marketing, 2018, v. 26, n. 4, p. 69, doi. 10.1177/1069031X18807473

By:

Diallo, Mbaye Fall;
Diop-Sall, Fatou;
Djelassi, Souad;
Godefroit-Winkel, Delphine

Publication type:

Article

THE ANTECEDENTS AND CONSEQUENCES OF CUSTOMER SATISFACTION IN TOURISM: A SYSTEMATIC LITERATURE REVIEW.

Published in:

Tourism & Hospitality Management, 2018, v. 24, n. 1, p. 151, doi. 10.20867/thm.24.1.3

By:

Sánchez-Rebull, María-Victoria;
Rudchenko, Veronika;
Martín, Juan-Carlos

Publication type:

Article

INTEGRATING SERVICE QUALITY WITH SYSTEM AND INFORMATION QUALITY: AN EMPIRICAL TEST IN THE E-SERVICE CONTEXT.

Published in:

MIS Quarterly, 2013, v. 37, n. 3, p. 777

By:

Jingjun (David) Xu;
Benbasat, Izak;
Cenfetelli, Ronald T.

Publication type:

Article

Structural Estimation of Callers' Delay Sensitivity in Call Centers.

Published in:

Management Science, 2013, v. 59, n. 12, p. 2727, doi. 10.1287/mnsc.2013.1730

By:

Akşin, Zeynep;
Ata, Barış;
Emadi, Seyed Morteza;
Che-Lin Su

Publication type:

Article

Signaling Quality via Queues.

Published in:

Management Science, 2012, v. 58, n. 5, p. 876, doi. 10.1287/mnsc.1110.1454

By:

Debo, Laurens G.;
Parlour, Christine;
Rajan, Uday

Publication type:

Article

Modeling Security-Check Queues.

Published in:

Management Science, 2011, v. 57, n. 11, p. 1979, doi. 10.1287/mnsc.1110.1399

By:

George Zhang, Zhe;
Paul Luh, Hsing;
Wang, Chia-Hung

Publication type:

Article

CUSTOMER SATISFACTION AND BEHAVIOUR AT RETAIL OUTLETS: AN ADAPTIVE FUZZY REGRESSION MODEL WITH LINGO BASED ANALYSIS.

Published in:

Marketing & Management of Innovations / Marketing ì Menedžment Ìnnovacìj, 2020, n. 2, p. 275, doi. 10.21272/mmi.2020.2-20

By:

Rizwanullah, Mohd;
Abunar, Salah;
Qazi, Sayeeduzzafar

Publication type:

Article

Comparing Human-to-Human and Human-to-AEA Communication in Service Encounters.

Published in:

Journal of Business Communication, 2013, v. 50, n. 1, p. 87, doi. 10.1177/0021943612465180

By:

Salomonson, Nicklas;
Allwood, Jens;
Lind, Mikael;
Alm, Håkan

Publication type:

Article

A rough set approach for evaluating vague customer requirement of industrial product-service system.

Published in:

International Journal of Production Research, 2013, v. 51, n. 22, p. 6681, doi. 10.1080/00207543.2013.832435

By:

Song, Wenyan;
Ming, Xinguo;
Han, Yi;
Wu, Zhenyong

Publication type:

Article

The Relationship Between SERVQUAL, National Customer Satisfaction Indices, and Customer Sentiment.

Published in:: Quality Management Journal, 2012, v. 19, n. 2, p. 6, doi. 10.1080/10686967.2012.11918346
Publication type:: Article

Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction.

Published in:

International Journal of Human Resource Management, 2015, v. 26, n. 16, p. 2039, doi. 10.1080/09585192.2014.971848

By:

Conway, Neil;
Briner, Rob B.

Publication type:

Article

Hard Cases.

Published in:

2016

By:

Barnett, Steve

Publication type:

Essay

QUALITY SERVICE IN THE HOSPITALITY INDUSTRY: ACHIEVING EFFECTIVE SERVICE PROCESSES AND DESIGNS.

Published in:

Czech Hospitality & Tourism Papers, 2017, v. 13, n. 29, p. 56

By:

Kefalas, Soteris

Publication type:

Article

ÜNİVERSİTE SPOR MERKEZLERİNDEKİ ALGILANAN HİZMET KALİTESİNİN İNCELENMESİ.

Published in:

Nigde University Journal of Physical Education & Sport Sciences / Nigde Üniversitesi Beden Egitimi ve Spor Bilimleri Dergisi, 2011, v. 5, n. 3, p. 196

By:

Mete Ergin, Berna;
Imamoğlu, A. Faik;
ÇAKMAK Yildizhan, Yasemin

Publication type:

Article

Quality assessment of a network-based RTK GPS service in the UK.

Published in:

Journal of Applied Geodesy, 2009, v. 3, n. 1, p. 25, doi. 10.1515/JAG.2009.003

By:

Aponte, Jose;
Xiaolin Meng;
Hill, Chris;
Moore, Terry;
Burbidge, Mark;
Dodson, Alan

Publication type:

Article

Closing the gap in customer service encounters: Customers' use of upshot formulations to manage service responses.

Published in:

Pragmatics & Society, 2015, v. 6, n. 1, p. 67, doi. 10.1075/ps.6.1.04kev

By:

Kevoe-Feldman, Heidi

Publication type:

Article

Investigating the Impact of SERVQUAL Dimensions on Customer Satisfaction: The Lessons Learnt from Serbian Travel Agencies.

Published in:

International Journal of Tourism Research, 2013, v. 15, n. 2, p. 184, doi. 10.1002/jtr.884

By:

Marinković, Veljko;
Senić, Vladimir;
Kocić, Milan;
Šapić, Srđan

Publication type:

Article

Bibliometric Analysis of Collaborative Planning, Forecasting and Replenishment Concepts.

Published in:

Journal of Academic Social Science Studies, 2023, v. 16, p. 305, doi. 10.29228/JASSS.71851

By:

Göncü, Kadir Kaan

Publication type:

Article

Análise da percepção dos usuários dos serviços oferecidos pelas companhias aéreas sob a ótica do modelo SERVQUAL.

Published in:

Exacta, 2013, v. 11, n. 3, p. 249, doi. 10.5585/ExactaEP.v11n3.4404

By:

Cavalcanti, André Marques;
de Aquino, Jóas Tomaz;
Longo Mecchi, Thiago Manghi

Publication type:

Article

QUALIDADE PERCEBIDA E EXPECTATIVAS DE BRASILEIROS E ESTRANGEIROS EM RELAÇÃO AOS EQUIPAMENTOS E SERVIÇOS TURÍSTICOS.

Published in:

Turismo: Visão e Ação, 2011, v. 13, n. 3, p. 311

By:

Mamede, Maria Isabel de Barros;
Veiga Neto, Alípio Ramos

Publication type:

Article

Investigating the differences in transfer passengers' perceptions of airport service quality.

Published in:

Journal of Airport Management, 2011, v. 5, n. 4, p. 368, doi. 10.69554/qkuh4753

By:

JIN-WOO PARK;
SE-YEON JUNG

Publication type:

Article

La calidad del servicio al cliente en los grandes supermercados de Ibagué: un análisis desde la escala multidimensional (SERVQUAL).

Published in:

Cuadernos de Administración, 2014, v. 30, n. 52, p. 54, doi. 10.25100/cdea.v30i52.30

By:

Guerrero, Germán Rublo

Publication type:

Article

An innovative service quality evaluation and improvement model.

Published in:

Service Industries Journal, 2018, v. 38, n. 3-4, p. 228, doi. 10.1080/02642069.2017.1389907

By:

Chen, Li-Fei;
Chen, Szu-Chi;
Su, Chao-Ton

Publication type:

Article

How to Avoid Six Common Customer Service Mistakes in the Dental Practice.

Published in:

Compendium of Continuing Education in Dentistry (15488578), 2019, v. 40, n. 3, p. 142

By:

Brady, Lee Ann

Publication type:

Article

How Can Stressed Employees Deliver Better Customer Service?? The Underlying Self-Regulation Depletion Mechanism.

Published in:

Journal of Marketing, 2012, v. 76, n. 1, p. 119, doi. 10.1509/jm.10.0202

By:

Chan, Kimmy Wa;
Wan, Echo Wen

Publication type:

Article

Contribution and Trend to Quality Research--a literature review of SERVQUAL model from 1998 to 2013.

Published in:

Informatica Economica, 2015, v. 19, n. 1, p. 34, doi. 10.12948/issn14531305/19.1.2015.03

By:

Ya Lan WANG;
Tainyi LUOR;
Pin LUARN;
Hsi Peng LU

Publication type:

Article

The establishment of a quality management system for the higher education industry.

Published in:

Quality & Quantity, 2012, v. 46, n. 4, p. 1279, doi. 10.1007/s11135-011-9441-1

By:

Chen, Shun-Hsing

Publication type:

Article

Análisis de los factores determinantes de la calidad percibida del servicio prestado por una cooperativa de ahorro y crédito: una aplicación basada en modelos de ecuaciones estructurales.

Published in:

INGENIARE - Revista Chilena de Ingeniería, 2013, v. 21, n. 2, p. 232

By:

de la Fuente Mella, Hanns;
Díaz Bravo, Isabel

Publication type:

Article

Service Reboot.

Published in:

2016

By:

Bossert, James L.

Publication type:

Editorial

COMPARISON OF CUSTOMERS' PERCEPTION WITH REGARD TO SERVICE QUALITY IN PUBLIC AND PRIVATE INSURANCE COMPANIES USING SERVQUAL.

Published in:

Delhi Business Review, 2012, v. 13, n. 2, p. 55, doi. 10.51768/dbr.v13i2.132201217

By:

Madan, Manish

Publication type:

Article

MEASURING QUALITY OF MATERNITY SERVICES USING THE SERVQUAL METHOD.

Published in:

Regional Formation & Development Studies, 2016, n. 20, p. 50, doi. 10.15181/rfds.v20i3.1343

By:

Gajewska, Paulina;
Piskrzyńska, Katarzyna

Publication type:

Article

ATRIBUTOS IMPORTANTES PARA O CONSUMIDOR DE AUTOMÓVEIS: CLASSIFICAÇÃO EM UNÇÃO INSTRUMENTAL OU EXPRESSIVA.

Published in:

Revista de Administração FACES Journal, 2012, v. 11, n. 1, p. 67

By:

Grohmann, Márcia Zampieri;
Battistella, Luciana Flores;
Schoedler, Andréia Regina

Publication type:

Article

Toplam Kalite Yönetimi Uygulamalarının Finansal Olmayan Performans Algısı Üzerindeki Etkileri.

Published in:

Journal of Business Research-Turk / Isletme Arastirmalari Dergisi, 2012, v. 4, n. 3, p. 127

By:

EVLİYAOĞLU, Fetullah;
HEMEDOĞLU, Enis

Publication type:

Article

How Angry Customer Complaints Influence Salesperson Commitment to Service Quality.

Published in:

Journal of Marketing Theory & Practice, 2016, v. 24, n. 3, p. 265, doi. 10.1080/10696679.2016.1170521

By:

Tao, Kungpo;
Karande, Kiran;
Arndt, Aaron D.

Publication type:

Article

QUALITY-RELATED NEWS FROM AROUND THE WORLD.

Published in:: Quality Progress, 2018, v. 51, n. 10, p. 13
Publication type:: Article

Achieving Customer Experience Excellence Through a Quality Management System.

Published in:

2017

By:

Brong, Gerry

Publication type:

Book Review

Controlling outsourced service delivery: managing service quality in business service triads.

Published in:

Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1046, doi. 10.1080/14783363.2013.776766

By:

van Iwaarden, Jos;
van der Valk, Wendy

Publication type:

Article

Service design in hotels: A conceptual review.

Published in:

Tourism (13327461), 2015, v. 63, n. 2, p. 225

By:

Kozak, Meryem Akoğlan;
Gürel, Dilek Acar

Publication type:

Article

Determinants of Effective Service Delivery: A Study of Selected Public, Private and Foreign Sector Banks in Odisha.

Published in:

Business Perspectives & Research, 2012, p. 47, doi. 10.1177/2278533720120105

By:

Swar, Biranchi;
Sahoo, Prasant

Publication type:

Article

ASSESSING CUSTOMERS' PERCEIVED SERVICE QUALITY IN PRIVATE SECTOR BANKS IN INDIA.

Published in:

Serbian Journal of Management, 2014, v. 9, n. 1, p. 91, doi. 10.5937/sjm9-4511

By:

Panda, Rajeev Kumar;
Rao Kondasani, Rama Koteswara

Publication type:

Article