Works matching DE "CUSTOMER service outsourcing"
Results: 3
Controlling outsourced service delivery: managing service quality in business service triads.
- Published in:
- Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1046, doi. 10.1080/14783363.2013.776766
- By:
- Publication type:
- Article
Shehzad Nadeem: Dead Ringers: How Outsourcing Is Changing the Way Indians Understand Themselves.
- Published in:
- 2011
- By:
- Publication type:
- Book Review
Exploring the benefits of contact centre offshoring: a study of trends and practices for the Australian business sector.
- Published in:
- International Journal of Human Resource Management, 2014, v. 25, n. 4, p. 571, doi. 10.1080/09585192.2013.807861
- By:
- Publication type:
- Article