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Works matching DE "CUSTOMER service outsourcing"

Results: 3

1

Exploring the benefits of contact centre offshoring: a study of trends and practices for the Australian business sector.

Published in:

International Journal of Human Resource Management, 2014, v. 25, n. 4, p. 571, doi. 10.1080/09585192.2013.807861

By:

Owens, Alison R.

Publication type:

Article

2

Controlling outsourced service delivery: managing service quality in business service triads.

Published in:

Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1046, doi. 10.1080/14783363.2013.776766

By:

van Iwaarden, Jos;
van der Valk, Wendy

Publication type:

Article

3

Shehzad Nadeem: Dead Ringers: How Outsourcing Is Changing the Way Indians Understand Themselves.

Published in:

2011

By:

Narayanan, Sriram

Publication type:

Book Review