Works matching DE "CUSTOMER service management"

Results: 357

Müşteri Memnuniyeti ve Müşteri Sadakati Oluşturmada Satış Sonrası Destek Hizmetleri ve Müşteri İlişkileri Yönetiminin Rolü.

Published in:

Turkish Studies - Social Sciences, 2020, v. 15, n. 5, p. 2511, doi. 10.47356/TurkishStudies.44833

By:

Çelik, Gülşah Gençer

Publication type:

Article

Exploring 10 Years of U.S. Education Abroad Experience in Europe: Evolution, Trends, and Trajectory from the Perspective of Leading Practitioner Universities.

Published in:

Frontiers: The Interdisciplinary Journal of Study Abroad, 2025, v. 37, n. 1, p. 32, doi. 10.36366/frontiers.v37i1.993

By:

Williamson, Sarah

Publication type:

Article

Intuitive Solutions.

Published in:

Elevator World, 2025, v. 69, n. 6, p. 116

By:

Wilkinson, Kaija

Publication type:

Article

Rating and perceived helpfulness in a bipartite network of online product reviews.

Published in:

Electronic Commerce Research, 2025, v. 25, n. 3, p. 1607, doi. 10.1007/s10660-023-09725-1

By:

Campos, Pedro;
Pinto, Eva;
Torres, Ana

Publication type:

Article

A Sector-Specific Digital Maturity Model for Inland Waterway Transport.

Published in:

Systems, 2025, v. 13, n. 5, p. 347, doi. 10.3390/systems13050347

By:

Tubis, Agnieszka A.;
Skupień, Emilia T.;
Jędrzychowski, Kasper K.;
Jędrzychowski, Hubert

Publication type:

Article

Applying SERVQUAL Model in Library Service Delivery to Attain Students Satisfaction at a Private University in Kenya.

Published in:

International Journal of Librarianship, 2025, v. 10, n. 1, p. 54, doi. 10.23974/ijol.2025.vol10.1.445

By:

Masinde, Johnson Mulongo;
Mugambi, Franklin;
Musyoka, Faith Mueni;
Masinde, Robbinson Cornelius

Publication type:

Article

Key capabilities in knowledge-intensive service business.

Published in:

Service Industries Journal, 2013, v. 33, n. 5, p. 486, doi. 10.1080/02642069.2011.623774

By:

Ritala, Paavo;
Hyötylä, Maarit;
Blomqvist, Kirsimarja;
Kosonen, Miia

Publication type:

Article

The influence of customer-to-customer interactions and role typology on customer reaction.

Published in:

Service Industries Journal, 2008, v. 28, n. 10, p. 1501, doi. 10.1080/02642060802250310

By:

Wu, CedricHsi-Jui

Publication type:

Article

The Ultimate Customer Experience! The Path to Victory for Any Business ... Any Size ... Any Time.

Published in:

2017

By:

Slawson, Laura C.

Publication type:

Book Review

Contact Center Modernization: Raising the Bar on Customer Service.

Published in:: 2021
Publication type:: Instruction

Customer Relationship Management and Survival of Manufacturing Small and Medium Enterprises in Nigeria.

Published in:

Journal of Economic & Social Development (1849-6628), 2023, v. 10, n. 2, p. 30

By:

Nwankwo, Cosmas Anayochukwu;
Kanyangale, MacDonald Isaac

Publication type:

Article

Water and Sewage Service Quality: A Proposal of a New Multi-Questionnaire Monitoring Tool.

Published in:

Water Resources Management, 2010, v. 24, n. 12, p. 3033, doi. 10.1007/s11269-010-9593-0

By:

Franceschini, Fiorenzo;
Galetto, Maurizio;
Turina, Elisa

Publication type:

Article

CRM أثر نظام إدارة خدمة العملاء في تحسين القدرة التنافسية للهيئة العامة لمواني البحر الأحمر.

Published in:: AIN Journal, 2025, v. 49, n. 1, p. 318, doi. 10.59660/49126
Publication type:: Article

Frontline Employees' Innovative Service Behavior as Key to Customer Loyalty: Insights into FLEs' Resource Gain Spiral.

Published in:

Journal of Product Innovation Management, 2017, v. 34, n. 2, p. 223, doi. 10.1111/jpim.12338

By:

Maria Stock, Ruth;
Jong, Ad de;
Zacharias, Nicolas A.

Publication type:

Article

Virtual Customer Environments: Testing a Model of Voluntary Participation in Value Co-creation Activities.

Published in:

Journal of Product Innovation Management, 2009, v. 26, n. 4, p. 388, doi. 10.1111/j.1540-5885.2009.00667.x

By:

Nambisan, Satish;
Baron, Robert A.

Publication type:

Article

THE IMPACT OF DEMAND UNCERTAINTY AND CONFIGURATION CAPACITY ON CUSTOMER SERVICE PERFORMANCE IN A CONFIGURE-TO-ORDER ENVIRONMENT.

Published in:

Journal of Business Logistics, 2007, v. 28, n. 2, p. 83, doi. 10.1002/j.2158-1592.2007.tb00059.x

By:

Nyaga, Gilbert N.;
Closs, David J.;
Rodrigues, Alexandre;
Calantone, Roger J.

Publication type:

Article

Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences.

Published in:

Journal of the Academy of Marketing Science, 2017, v. 45, n. 6, p. 884, doi. 10.1007/s11747-017-0541-x

By:

Hilken, Tim;
de Ruyter, Ko;
Chylinski, Mathew;
Mahr, Dominik;
Keeling, Debbie

Publication type:

Article

Executing on a customer engagement strategy.

Published in:

Journal of the Academy of Marketing Science, 2017, v. 45, n. 3, p. 289, doi. 10.1007/s11747-016-0513-6

By:

Venkatesan, Rajkumar

Publication type:

Article

Customer experience management: toward implementing an evolving marketing concept.

Published in:

Journal of the Academy of Marketing Science, 2017, v. 45, n. 3, p. 377, doi. 10.1007/s11747-015-0460-7

By:

Homburg, Christian;
Jozić, Danijel;
Kuehnl, Christina

Publication type:

Article

Utilization of new technologies: organizational adaptation to business environments.

Published in:

Journal of the Academy of Marketing Science, 2007, v. 35, n. 2, p. 259, doi. 10.1007/s11747-007-0032-6

By:

Namwoon Kim;
Jae H. Pae

Publication type:

Article

New Public Management and Customer Perceptions of Service Quality – A Mixed-Methods Study.

Published in:

International Journal of Public Administration, 2022, v. 45, n. 3, p. 242, doi. 10.1080/01900692.2020.1839494

By:

Singh, Gurmeet;
Slack, Neale J

Publication type:

Article

Research vs. Practice on Manufacturing Firms' Servitization Strategies: A Gap Analysis and Research Agenda.

Published in:

Systems, 2017, v. 5, n. 1, p. 19, doi. 10.3390/systems5010019

By:

Perona, Marco;
Saccani, Nicola;
Bacchetti, Andrea

Publication type:

Article

INTEGRATED ORDER ACCEPTANCE AND SCHEDULING DECISION MAKING IN PRODUCT SERVICE SUPPLY CHAIN WITH HARD TIME WINDOWS CONSTRAINTS.

Published in:

Journal of Industrial & Management Optimization, 2018, v. 14, n. 1, p. 165, doi. 10.3934/jimo.2017041

By:

Dan, Bin;
Gao, Huali;
Zhang, Yang;
Liu, Ru;
Ma, Songxuan

Publication type:

Article

A CONTINUOUS-TIME QUEUEING MODEL WITH CLASS CLUSTERING AND GLOBAL FCFS SERVICE DISCIPLINE.

Published in:

Journal of Industrial & Management Optimization, 2014, v. 10, n. 1, p. 193, doi. 10.3934/jimo.2014.10.193

By:

MÉLANGE, WILLEM;
BRUNEEL, HERWIG;
STEYAERT, BART;
CLAEYS, DIETER;
WALRAEVENS, JORIS

Publication type:

Article

ANALYSIS OF AN M/M/1 QUEUEING SYSTEM WITH IMPATIENT CUSTOMERS AND A VARIANT OF MULTIPLE VACATION POLICY.

Published in:

Journal of Industrial & Management Optimization, 2014, v. 10, n. 1, p. 89, doi. 10.3934/jimo.2014.10.89

By:

DEQUAN YUE;
WUYI YUE;
SAFFER, ZSOLT;
XIAOHONG CHEN

Publication type:

Article

Measuring Service Quality at RYM Engineering College Library Bellary of Karnataka State: A LibQUAL<sup>+TM</sup> Approach.

Published in:

Asian Journal of Information Science & Technology (AJIST), 2013, v. 3, n. 2, p. 1, doi. 10.51983/ajist-2013.3.2.84

By:

Goud, Hosur Gururaja

Publication type:

Article

ENUMERATION OF SERVICES AND CATEGORIZATION OF CUSTOMER'S PROBLEM ON MOBILE BANKING: A REVIEW.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2017, v. 8, n. 7, p. 104

By:

GUPTA, P. SARAVANA;
UBRAMANIAM, K.

Publication type:

Article

W&H AND PLANMECA APPROACH THE INDIAN MARKET TOGETHER.

Published in:: Guident, 2016, v. 9, n. 11, p. 78
Publication type:: Article

KNOW YOUR NUMBERS.

Published in:

Guident, 2015, v. 8, n. 12, p. 36

By:

Farran, Howard

Publication type:

Article

SIX SIGMA CONCEPT.

Published in:

Acta Technica Corviniensis - Bulletin of Engineering, 2014, v. 7, n. 3, p. 103

By:

BARJAKTAROVIĆ, Lidija;
JEČMENICA, Dejan

Publication type:

Article

Application of Semantic Web Technologies for Supporting Customer Relationship Management: a Systematic Literature Review.

Published in:

BRAIN: Broad Research in Artificial Intelligence & Neuroscience, 2023, v. 14, n. 4, p. 168, doi. 10.18662/brain/14.4/499

By:

GEORGIEVA-TRIFONOVA, Tsvetanka;
PETROV, Pavel;
MILEV, Vassil

Publication type:

Article

Research and Management Insights.

Published in:: Production & Operations Management, 2015, v. 24, n. 10, p. ix, doi. 10.1111/poms.12282
Publication type:: Article

Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality.

Published in:

Production & Operations Management, 2013, v. 22, n. 3, p. 518, doi. 10.1111/j.1937-5956.2012.01382.x

By:

Victorino, Liana;
Verma, Rohit;
Wardell, Don G.

Publication type:

Article

Burdens of Access: Understanding Customer Barriers and Barrier-Attenuating Practices in Access-Based Services.

Published in:

Journal of Service Research, 2017, v. 20, n. 4, p. 441, doi. 10.1177/1094670517712877

By:

Hazée, Simon;
Delcourt, Cécile;
Van Vaerenbergh, Yves

Publication type:

Article

Compensation Revisited: A Social Resource Theory Perspective on Offering a Monetary Resource After a Service Failure.

Published in:

Journal of Service Research, 2017, v. 20, n. 4, p. 393, doi. 10.1177/1094670517716333

By:

Roschk, Holger;
Gelbrich, Katja

Publication type:

Article

Service Employee Responses to Angry Customer Complaints: The Roles of Customer Status and Service Climate.

Published in:

Journal of Service Research, 2017, v. 20, n. 4, p. 362, doi. 10.1177/1094670517728339

By:

Jerger, Christina;
Wirtz, Jochen

Publication type:

Article

Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate.

Published in:

Journal of Service Research, 2017, v. 20, n. 3, p. 259, doi. 10.1177/1094670517706159

By:

Chan, Kimmy Wa;
Gong, Taeshik;
Zhang, Ruixue;
Zhou, Mingjian

Publication type:

Article

When Service Customers Do Not Consume in Isolation.

Published in:

Journal of Service Research, 2017, v. 20, n. 3, p. 223, doi. 10.1177/1094670517690025

By:

Colm, Laura;
Ordanini, Andrea;
Parasuraman, A.

Publication type:

Article

Service Research Priorities in a Rapidly Changing Context.

Published in:

Journal of Service Research, 2015, v. 18, n. 2, p. 127, doi. 10.1177/1094670515576315

By:

Ostrom, Amy L.;
Parasuraman, A.;
Bowen, David E.;
Patrício, Lia;
Voss, Christopher A.

Publication type:

Article

Customer Referral Behavior: Do Switchers and Stayers Differ?

Published in:

Journal of Service Research, 2015, v. 18, n. 2, p. 229, doi. 10.1177/1094670514563495

By:

Stein, Alisha;
Ramaseshan, B.

Publication type:

Article

Unpacking Customer Rage Elicitation: A Dynamic Model.

Published in:

Journal of Service Research, 2015, v. 18, n. 2, p. 177, doi. 10.1177/1094670514556275

By:

Surachartkumtonkun, Jiraporn;
McColl-Kennedy, Janet R.;
Patterson, Paul G.

Publication type:

Article

Biologically Inspired Approaches to Strategic Service Design: Optimal Service Diversification Through Evolutionary and Swarm Intelligence Models.

Published in:

Journal of Service Research, 2013, v. 16, n. 2, p. 186, doi. 10.1177/1094670512468215

By:

Baltas, George;
Tsafarakis, Stelios;
Saridakis, Charalampos;
Matsatsinis, Nikolaos

Publication type:

Article

Visualizing Service Operations.

Published in:

Journal of Service Research, 2012, v. 15, n. 2, p. 182, doi. 10.1177/1094670511435541

By:

Sampson, Scott E.

Publication type:

Article

Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement.

Published in:

Journal of Service Research, 2012, v. 15, n. 2, p. 215, doi. 10.1177/1094670511436005

By:

Lages, Cristiana R.;
Piercy, Nigel F.

Publication type:

Article

Unifying Service Marketing and Operations With Service Experience Management.

Published in:

Journal of Service Research, 2009, v. 11, n. 4, p. 389, doi. 10.1177/1094670509333595

By:

Kwortnik Jr., Robert J.;
Thompson, Gary M.

Publication type:

Article

More than smile.

Published in:

2009

By:

Eton, Matthew

Publication type:

Editorial

Intelligent Community and Real Estate Management Based on Machine Learning.

Published in:

Computational Intelligence & Neuroscience, 2022, p. 1, doi. 10.1155/2022/7738811

By:

Ye, Zhixiao;
Zhang, Yunlong;
Jiang, Juan;
Liu, Tong

Publication type:

Article

Articles of Interest: Service Marketing.

Published in:: Marketing Health Services, 2000, v. 20, n. 3, p. 50
Publication type:: Article

Customer Service in Health Care.

Published in:: 2000
Publication type:: Book Review

EL DIAGRAMA O BLUEPRINT DEL SERVICIO: HERRAMIENTA DE DISEÑO Y CONTROL EN LA PRESTACIÓN DE LOS INTANGIBLES.

Published in:

Horizontes Empresariales, 2009, v. 8, n. 1, p. 63

By:

SAVELLI, MARÍA PÉREZ;
QUIÑONES, VÍCTOR

Publication type:

Article