Works matching DE "CUSTOMER satisfaction research"
Results: 492
The influence of electronic service quality on loyalty in postal services: the mediating role of satisfaction.
- Published in:
- Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1111, doi. 10.1080/14783363.2013.807681
- By:
- Publication type:
- Article
Modelling the relationships among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context.
- Published in:
- Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1096, doi. 10.1080/14783363.2013.776759
- By:
- Publication type:
- Article
Integrating customers' voice inside network environments.
- Published in:
- Total Quality Management & Business Excellence, 2013, v. 24, n. 7/8, p. 980, doi. 10.1080/14783363.2013.791104
- By:
- Publication type:
- Article
Using service simulation to analyse the satisfaction with the processes of intensive care unit in the hospital: the perspective of the patient and the family.
- Published in:
- Total Quality Management & Business Excellence, 2013, v. 24, n. 7/8, p. 869, doi. 10.1080/14783363.2013.791101
- By:
- Publication type:
- Article
The effectiveness of the ISO 9001 quality management system in service companies.
- Published in:
- Total Quality Management & Business Excellence, 2013, v. 24, n. 7/8, p. 769, doi. 10.1080/14783363.2013.791099
- By:
- Publication type:
- Article
The effect of TQM practices on employee satisfaction and loyalty in government.
- Published in:
- Total Quality Management & Business Excellence, 2010, v. 21, n. 12, p. 1299, doi. 10.1080/14783363.2010.530796
- By:
- Publication type:
- Article
Fuzzy importance-performance analysis of visitor satisfaction for theme park: the case of Fantawild Adventure in Taiwan, China.
- Published in:
- Current Issues in Tourism, 2016, v. 19, n. 9, p. 895, doi. 10.1080/13683500.2013.777399
- By:
- Publication type:
- Article
Analysing tourist satisfaction at a mature and multi-product destination.
- Published in:
- Current Issues in Tourism, 2014, v. 17, n. 1, p. 1, doi. 10.1080/13683500.2012.702737
- By:
- Publication type:
- Article
Post-purchase evaluation of U.S. consumers' preferences for chestnuts.
- Published in:
- Agroforestry Systems, 2012, v. 86, n. 3, p. 355, doi. 10.1007/s10457-011-9462-8
- By:
- Publication type:
- Article
Walking the Hedonic Product Treadmill: Default Contrast and Mood-Based Assimilation in Judgments of Predicted Happiness with a Target Product.
- Published in:
- Journal of Consumer Research, 2001, v. 28, n. 3, p. 355, doi. 10.1086/323727
- By:
- Publication type:
- Article
Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction.
- Published in:
- Journal of Consumer Research, 1989, v. 16, n. 3, p. 372, doi. 10.1086/209223
- By:
- Publication type:
- Article
Consumer Reactions to Product Failure: An Attributional Approach.
- Published in:
- Journal of Consumer Research, 1984, v. 10, n. 4, p. 398, doi. 10.1086/208978
- By:
- Publication type:
- Article
SATISFACTION AND TRUST IN E-COMMERCE.
- Published in:
- Psychosociological Issues in Human Resource Management, 2015, v. 3, n. 1, p. 107
- By:
- Publication type:
- Article
An Evaluation Related to the Effect of Strategic Facility Management on Choice of Medical Tourism Destination.
- Published in:
- Marketing (0354-3471), 2015, v. 46, n. 2, p. 124, doi. 10.5937/markt1502124t
- By:
- Publication type:
- Article
Het effect van personalisatie en leeftijdscongruentie in narratieve communicatie op website satisfactie en recall van online gezondheidsinformatie.
- Published in:
- Tijdschrift voor Communicatiewetenschap, 2013, v. 41, n. 4, p. 346, doi. 10.5117/2013.041.004.346
- By:
- Publication type:
- Article
Výskum spokojnosti českých bankových klientov a porovnanie so situáciou na Slovensku.
- Published in:
- Trends: Economics & Management / Trendy: Ekonomiky a Managementu, 2013, v. 7, n. 15, p. 9
- By:
- Publication type:
- Article
REKREACINIŲ PASLAUGŲ KOKYBĖS VERTINIMAS: REGIONINIO PARKO ATVEJIS.
- Published in:
- Regional Formation & Development Studies, 2015, n. 16, p. 89, doi. 10.15181/rfds.v15i2.1088
- By:
- Publication type:
- Article
Electronic Service Quality and Customer Satisfaction: A Study of Customer Loyalty with Special Reference to Tourism Industry.
- Published in:
- Amity Business Review, 2015, v. 16, n. 2, p. 100
- By:
- Publication type:
- Article
Impact of Social Media Expressions on Value Perceptions and Purchase Intentions.
- Published in:
- Amity Business Review, 2015, v. 16, n. 2, p. 32
- By:
- Publication type:
- Article
DESTİNASYONUN TURİST AÇISINDAN ÖNEM-MEMNUNİYET MODELİ İLE DEĞERLENDİRİLMESİ: EDREMİT ÜZERİNE BİR UYGULAMA.
- Published in:
- Adıyaman Üniversitesi Sosyal Bilimler Enstitisü Dergisi, 2013, v. 6, n. 13, p. 129
- By:
- Publication type:
- Article
Performance Comparison of Reservation Based and Instant Access One-Way Car Sharing Service through Discrete Event Simulation.
- Published in:
- Sustainability (2071-1050), 2015, v. 7, n. 9, p. 12465, doi. 10.3390/su70912465
- By:
- Publication type:
- Article
Identification of critical success factors that maximise customers' satisfaction: multivariate analysis.
- Published in:
- Tourism & Management Studies, 2015, v. 11, n. 1, p. 164
- By:
- Publication type:
- Article
Attachment as a factor in generating satisfaction with, and loyalty to, rural tourism destinations.
- Published in:
- Tourism & Management Studies, 2015, v. 11, n. 1, p. 70
- By:
- Publication type:
- Article
The overall theme park experience: A visitor satisfaction tracking study.
- Published in:
- Journal of Vacation Marketing, 2011, v. 17, n. 2, p. 127, doi. 10.1177/1356766710392480
- By:
- Publication type:
- Article
Culinary tourism: Satisfaction with a culinary event utilizing importance-performance grid analysis.
- Published in:
- Journal of Vacation Marketing, 2009, v. 15, n. 2, p. 99, doi. 10.1177/1356766708100818
- By:
- Publication type:
- Article
FATORES INFLUENCIADORES DA SATISFAÇÃO E FIDELIDADE AO DESTINO TURÍSTICO PIPA/RN: UMA ANÁLISE A PARTIR DO INSTRUMENTO SERVQUAL ADAPTADO.
- Published in:
- Turismo: Visão e Ação, 2012, v. 14, n. 1, p. 82
- By:
- Publication type:
- Article
O Que Determina a Satisfação dos Turistas Internacionais no Brasil?
- Published in:
- Revista Turismo em Análise, 2013, v. 24, n. 3, p. 521, doi. 10.11606/issn.1984-4867.v24i3p521-543
- By:
- Publication type:
- Article
Antecedentes e Dimensões da Experiência de Consumo: uma abordagem experimental na satisfação de hóspedes.
- Published in:
- Revista Turismo em Análise, 2013, v. 24, n. 1, p. 119, doi. 10.11606/issn.1984-4867.v24i1p119-144
- By:
- Publication type:
- Article
THE IMPACT OF E-TICKETING TECHNIQUE ON CUSTOMER SATISFACTION: AN EMPIRICAL ANALYSIS.
- Published in:
- Revista de Gestão da Tecnologia e Sistemas de Informação / Journal of Information Systems & Technology Management, 2014, v. 11, n. 3, p. 519, doi. 10.4301/S1807-17752014000300001
- By:
- Publication type:
- Article
Mobile Phone Use in a Developing Country: A Malaysian Empirical Study.
- Published in:
- Journal of Urban Technology, 2008, v. 15, n. 1, p. 85, doi. 10.1080/10630730802097831
- By:
- Publication type:
- Article
A study of the effect of protocol services on the image formation of Incheon International Airport.
- Published in:
- Journal of Airport Management, 2015, v. 9, n. 2, p. 175, doi. 10.69554/lqrk4372
- By:
- Publication type:
- Article
Estimación del tiempo de satisfacción de los servicios públicos en México: comparativo 1996-2000 y 2001-2005.
- Published in:
- Estudios Sociales: Revista de Alimentación Contemporánea y Desarrollo Regional, 2011, v. 19, n. 37, p. 195
- By:
- Publication type:
- Article
Una aplicación del enfoque multiatributo para un producto agroalimentario con Denominación de Origen Protegida: El Jamón de Teruel.
- Published in:
- Estudios Sociales: Revista de Alimentación Contemporánea y Desarrollo Regional, 2009, v. 17, n. 33, p. 135
- By:
- Publication type:
- Article
Impact of Emotional Intelligence and Emotional Labor on Organizational Outcomes in Service Organizations: A Conceptual Model.
- Published in:
- South Asian Journal of Management, 2014, v. 21, n. 4, p. 54
- By:
- Publication type:
- Article
MARKETING STRATEGY PROCESS: QUANTITATIVE ANALYSIS OF THE CUSTOMERS' SATISFACTION.
- Published in:
- Business: Theory & Practice, 2010, v. 11, n. 4, p. 345, doi. 10.3846/btp.2010.37
- By:
- Publication type:
- Article
The Similarities Between Volunteer Behavior and Consumer Behavior: A Study of Volunteer Retention.
- Published in:
- Journal of Extension, 2013, v. 51, n. 6, p. 30, doi. 10.34068/joe.51.06.19
- By:
- Publication type:
- Article
Customer satisfaction in Asia.
- Published in:
- Psychology & Marketing, 2018, v. 35, n. 6, p. 387, doi. 10.1002/mar.21093
- By:
- Publication type:
- Article
Anticipatory Savoring and Consumption: Just Thinking about That First Bite of Chocolate Fills You Up Faster.
- Published in:
- Psychology & Marketing, 2016, v. 33, n. 7, p. 516, doi. 10.1002/mar.20894
- By:
- Publication type:
- Article
Employee Mere Presence and Its Impact on Customer Satisfaction.
- Published in:
- Psychology & Marketing, 2016, v. 33, n. 6, p. 449, doi. 10.1002/mar.20890
- By:
- Publication type:
- Article
Segmenting the Business Traveler Based on Emotions, Satisfaction, and Behavioral Intention.
- Published in:
- Psychology & Marketing, 2016, v. 33, n. 2, p. 82, doi. 10.1002/mar.20856
- By:
- Publication type:
- Article
Mix between Satisfaction and Attributes Destination Choice: A Segmentation Criterion to Understand the Ski Resorts Consumers.
- Published in:
- International Journal of Tourism Research, 2015, v. 17, n. 4, p. 313, doi. 10.1002/jtr.2009
- By:
- Publication type:
- Article
Structural Relationships among Strategic Experiential Modules, Emotion and Satisfaction at the Expo 2012 Yeosu Korea.
- Published in:
- International Journal of Tourism Research, 2015, v. 17, n. 3, p. 239, doi. 10.1002/jtr.1981
- By:
- Publication type:
- Article
Integrating Muslim Customer Perceived Value, Satisfaction, Loyalty and Retention in the Tourism Industry: An empirical study.
- Published in:
- International Journal of Tourism Research, 2015, v. 17, n. 3, p. 249, doi. 10.1002/jtr.1982
- By:
- Publication type:
- Article
The Effect of Experience Quality on Perceived Value, Satisfaction, Image and Behavioral Intention of Water Park Patrons: New versus Repeat Visitors.
- Published in:
- International Journal of Tourism Research, 2015, v. 17, n. 1, p. 82, doi. 10.1002/jtr.1968
- By:
- Publication type:
- Article
Motivations and Use Context in Mobile Tourism Shopping: Applying Contingency and Task-Technology Fit Theories.
- Published in:
- International Journal of Tourism Research, 2015, v. 17, n. 1, p. 13, doi. 10.1002/jtr.1957
- By:
- Publication type:
- Article
Psychographics: Static or Dynamic?
- Published in:
- International Journal of Tourism Research, 2014, v. 16, n. 4, p. 351, doi. 10.1002/jtr.1924
- By:
- Publication type:
- Article
A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers' Perceptions of Waiting and Service.
- Published in:
- Management Science, 1995, v. 41, n. 11, p. 1806, doi. 10.1287/mnsc.41.11.1806
- By:
- Publication type:
- Article
The Impact of a Customer Service Intervention and Facility Design on Firm Performance.
- Published in:
- Management Science, 1995, v. 41, n. 11, p. 1763, doi. 10.1287/mnsc.41.11.1763
- By:
- Publication type:
- Article
Differential Effects of Strong Corporate Governance on Both Professional and Voluntary Corporate Social Responsibility Activities of the Firm.
- Published in:
- Emerging Markets Finance & Trade, 2015, v. 51, p. S2, doi. 10.1080/1540496X.2014.1013860
- By:
- Publication type:
- Article
Lost in Cyberspace: The Impact of Information Scent and Time Constraints on Stress, Performance, and Attitudes Online.
- Published in:
- Journal of Management Information Systems, 2015, v. 32, n. 1, p. 192, doi. 10.1080/07421222.2015.1029391
- By:
- Publication type:
- Article