Works about CUSTOMER retention

Results: 1126

Factors of Customer Loyalty and Retention in the Digital Environment.

Published in:

Journal of Theoretical & Applied Electronic Commerce Research, 2025, v. 20, n. 2, p. 71, doi. 10.3390/jtaer20020071

By:

Pereira, Matheus de Sousa;
de Castro, Beatriz Schmitt;
Cordeiro, Brenda Alves;
de Castro, Bruno Schmitt;
Peixoto, Maria Gabriela Mendonça;
da Silva, Eugenia Cornils Monteiro;
Gonçalves, Marcelo Carneiro

Publication type:

Article

Comparative Probability Metrics: Using Posterior Probabilities to Account for Practical Equivalence in A/B tests.

Published in:

American Statistician, 2022, v. 76, n. 3, p. 224, doi. 10.1080/00031305.2021.2000495

By:

Stevens, Nathaniel T.;
Hagar, Luke

Publication type:

Article

How Do Online Game Communities Retain Gamers? Social Presence and Social Capital Perspectives.

Published in:

Journal of Computer-Mediated Communication, 2015, v. 20, n. 6, p. 601, doi. 10.1111/jcc4.12141

By:

Tseng, Fan‐Chen;
Huang, Han‐Chung;
Teng, Ching‐I

Publication type:

Article

Effect of salespeople's acquisition–retention trade-off on performance.

Published in:

Journal of Personal Selling & Sales Management, 2014, v. 34, n. 2, p. 91, doi. 10.1080/08853134.2014.890903

By:

Carter, Robert E.;
Henderson, Conor M.;
Arroniz, Inigo;
Palmatier, Robert W.

Publication type:

Article

Buyer-Seller Relationships Within a Multisource Context: Understanding Customer Defection and Available Alternatives.

Published in:

Journal of Personal Selling & Sales Management, 2011, v. 31, n. 4, p. 383, doi. 10.2753/PSS0885-3134310402

By:

Friend, Scott B.;
Hamwi, G. Alexander;
Rutherford, Brian N.

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT: ITS DIMENSIONS AND EFFECT ON CUSTOMER OUTCOMES.

Published in:

Journal of Personal Selling & Sales Management, 2004, v. 24, n. 4, p. 263, doi. 10.1080/08853134.2004.10749037

By:

Yim, Frederick Hong-kit;
Anderson, Rolph E.;
Swaminathan, Srinivasan

Publication type:

Article

Dynamics of Relationship Selling: A Longitudinal Examination of Changes in Salesperson-customer Relationship Status.

Published in:

Journal of Personal Selling & Sales Management, 2001, v. 21, n. 2, p. 135, doi. 10.1080/08853134.2001.10754264

By:

Frankwick, Gary L.;
Porter, Stephen S.;
Crosby, Lawrence A.

Publication type:

Article

Social media marketing activities, customer engagement, and customer stickiness: A longitudinal investigation.

Published in:

Psychology & Marketing, 2024, v. 41, n. 7, p. 1597, doi. 10.1002/mar.21999

By:

So, Kevin Kam Fung;
Li, Jing;
King, Ceridwyn;
Hollebeek, Linda D.

Publication type:

Article

Strong versus weak consumer‐brand relationships: Matching psychological sense of brand community and type of advertising appeal.

Published in:

Psychology & Marketing, 2023, v. 40, n. 4, p. 791, doi. 10.1002/mar.21784

By:

Bauer, Brittney C.

Publication type:

Article

The mitigating effect of matching regulatory focus with arousal‐inducing stimuli in service failure situations.

Published in:

Psychology & Marketing, 2020, v. 37, n. 10, p. 1420, doi. 10.1002/mar.21390

By:

Das, Gopal;
Roy, Rajat;
Spence, Mark T.

Publication type:

Article

Consumer relationship fading.

Published in:

Psychology & Marketing, 2020, v. 37, n. 6, p. 815, doi. 10.1002/mar.21343

By:

Evanschitzky, Heiner;
Ramaseshan, B.;
Brady, Michael K.;
Rabbanee, Fazlul K.;
Brock, Christian;
Pokorska‐Zare, Joanna

Publication type:

Article

Who's got my back? Comparing consumers' reactions to peer‐provided and firm‐provided customer support.

Published in:

Psychology & Marketing, 2020, v. 37, n. 1, p. 99, doi. 10.1002/mar.21283

By:

Jiang, Lan;
O'Hern, Matthew;
Hanson, Sara

Publication type:

Article

Third-person perception and purchase behavior in response to various selling methods.

Published in:

Psychology & Marketing, 2009, v. 26, n. 12, p. 1091, doi. 10.1002/mar.20314

By:

Tal-Or, Nurit;
Shilo, Shiri;
Meister, Talia

Publication type:

Article

An experimental test of brand insulation against competitor attacks: Effects of consumer heterogeneity and residual desire.

Published in:

Psychology & Marketing, 2008, v. 25, n. 10, p. 944, doi. 10.1002/mar.20247

By:

DelVecchio, Devon;
Heath, Timothy B.

Publication type:

Article

Building customer relationships in an electronic age: The role of interactivity of E-commerce Web sites.

Published in:

Psychology & Marketing, 2008, v. 25, n. 7, p. 602, doi. 10.1002/mar.20227

By:

Yoon, Doyle;
Choi, Sejung Marina;
Sohn, Dongyoung

Publication type:

Article

The mediating effect of satisfaction on consumers' switching intention.

Published in:

Psychology & Marketing, 2007, v. 24, n. 6, p. 511, doi. 10.1002/mar.20171

By:

Antón, Carmen;
Camarero, Carmen;
Carrero, Mirtha

Publication type:

Article

Why on-line customers remain with a particular e-retailer: An integrative model and empirical evidence.

Published in:

Psychology & Marketing, 2006, v. 23, n. 5, p. 447, doi. 10.1002/mar.20121

By:

Tsai, Hsien-Tung;
Huang, Heng-Chiang;
Jaw, Yi-Long;
Chen, Wen-Kuo

Publication type:

Article

When service fails: The role of the salesperson and the customer.

Published in:

Psychology & Marketing, 2006, v. 23, n. 3, p. 203, doi. 10.1002/mar.20096

By:

Chia-Chi Chang

Publication type:

Article

Research on Early Warning of Customer Churn Based on Random Forest.

Published in:

Journal of Artificial Intelligence (2579-0021), 2022, v. 4, n. 3, p. 143, doi. 10.32604/jai.2022.031843

By:

Zizhen Qin;
Yuxin Liu;
Tianze Zhang

Publication type:

Article

Competitive Bundling and Counterbundling with Generalist and Specialist Firms.

Published in:

Management Science, 2007, v. 53, n. 1, p. 159, doi. 10.1287/mnsc.1060.0601

By:

Ghosh, Bikram;
Balachander, Subramanian

Publication type:

Article

The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers.

Published in:

Management Science, 2006, v. 52, n. 12, p. 1811, doi. 10.1287/mnsc.1060.0594

By:

Bolton, Ruth N.;
Lemon, Katherine N.;
Bramlett, Matthew D.

Publication type:

Article

Constructing an Empirically Derived Measure for Customer Contact.

Published in:

Management Science, 1995, v. 41, n. 11, p. 1734, doi. 10.1287/mnsc.41.11.1734

By:

Kellogg, Deborah L.;
Chase, Richard B.

Publication type:

Article

THE EXTENT OF SOCIAL MEDIA'S INFLUENCE THE DECISIONS OF CONSUMERS.

Published in:

Journal of International Trade, Logistics & Law, 2025, v. 11, n. 1, p. 102

By:

NYATHI, Tshepo Thabani;
TORLARK, Ömer

Publication type:

Article

IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER RETENTION IN TANZANIA AIRLINE INDUSTRY.

Published in:

Journal of International Trade, Logistics & Law, 2025, v. 11, n. 1, p. 24

By:

MTAMIKE, Siraji;
MAGASI, Chacha

Publication type:

Article

Marketing Research Relationships to Promote Online Student Success.

Published in:

Journal of Library Administration, 2006, v. 45, n. 1-2, p. 267, doi. 10.1300/J111v45n01_15

By:

Lillard, Linda L.

Publication type:

Article

EVALUATING THE IMPACT OF CHATBOT RESPONSIVENESS ON CONSUMER EXPERIENCE IN THE INDIAN AUTOMOBILE INDUSTRY.

Published in:

International Journal on Customer Relations, 2024, v. 12, n. 2, p. 6

By:

Swarnkar, Poornima;
Singh, Balgopal

Publication type:

Article

Customer Attrition Analytics: The Case of a Recruitment Service Provider.

Published in:

International Journal of Business Analytics & Intelligence (IJBAI), 2022, v. 10, n. 1, p. 4

By:

Dash, Mihir;
Raghavan, Vishnu

Publication type:

Article

Claim Analytics across Multiple Insurance Lines of Business.

Published in:

International Journal of Business Analytics & Intelligence (IJBAI), 2016, v. 4, n. 1, p. 22, doi. 10.21863/ijbai/2016.4.1.014

By:

Vemuri, Ravi Chandra;
Nookala, Balaeswar;
Chandrasekaran, Ramakrishnan;
Kharkar, Madhavi;
Rao, Sarita

Publication type:

Article

W.H.Y. AAFCS? A Recruitment & Retention Approach.

Published in:

Journal of Family & Consumer Sciences, 2025, v. 117, n. 2, p. 8

By:

Boschetto, Lacee R.;
Turner, Gwen

Publication type:

Article

Coping with [R]evolution in Online Games: Vulnerability and Resilience Responses to Change in MMO Game Expansions.

Published in:

Journal of Broadcasting & Electronic Media, 2018, v. 62, n. 2, p. 269, doi. 10.1080/08838151.2018.1451852

By:

Banks, Jaime;
Martey, Rosa Mikeal

Publication type:

Article

PRE-TRIAL COGNITIVE EFFECTS OF CENTS-OFF COUPONS.

Published in:

Journal of Advertising, 1983, v. 12, n. 2, p. 24, doi. 10.1080/00913367.1983.10672837

By:

Raju, P. S.;
Hastak, Manoj

Publication type:

Article

The "Decorative" Female Model: Sexual Stimuli and the Recognition of Advertisements.

Published in:

Journal of Advertising, 1977, v. 6, n. 4, p. 11

By:

Chestnut, Robert W.;
LaChance, Charles C.;
Lubitz, Amy

Publication type:

Article

How to Choose the Optimum Advertising investment.

Published in:

International Journal of Advertising, 1984, v. 3, n. 4, p. 321, doi. 10.1080/02650487.1984.11105031

By:

Simon, Julian L.

Publication type:

Article

Improving Churn Detection in the Banking Sector: A Machine Learning Approach with Probability Calibration Techniques.

Published in:

Electronics (2079-9292), 2024, v. 13, n. 22, p. 4527, doi. 10.3390/electronics13224527

By:

Văduva, Alin-Gabriel;
Oprea, Simona-Vasilica;
Niculae, Andreea-Mihaela;
Bâra, Adela;
Andreescu, Anca-Ioana

Publication type:

Article

Optimizing Customer Retention in the Telecom Industry: A Fuzzy-Based Churn Modeling with Usage Data.

Published in:

Electronics (2079-9292), 2024, v. 13, n. 3, p. 469, doi. 10.3390/electronics13030469

By:

Zdziebko, Tomasz;
Sulikowski, Piotr;
Sałabun, Wojciech;
Przybyła-Kasperek, Małgorzata;
Bąk, Iwona

Publication type:

Article

Modeling the Success of Application-Based Mobile Banking.

Published in:

Economies, 2019, v. 7, n. 4, p. 114, doi. 10.3390/economies7040114

By:

Ghobakhloo, Morteza;
Fathi, Masood

Publication type:

Article

Transformer-Based Model for Predicting Customers' Next Purchase Day in e-Commerce.

Published in:

Computation, 2023, v. 11, n. 11, p. 210, doi. 10.3390/computation11110210

By:

Grigoraș, Alexandru;
Leon, Florin

Publication type:

Article

Service quality facets and hotel customer retention in Ghana: Evidence from the Volta Region.

Published in:

International Journal of Research in Business & Social Science, 2024, v. 13, n. 2, p. 72, doi. 10.20525/ijrbs.v13i2.3162

By:

Adzinyo, Otilia;
Dzansi, Dennis Yao;
Strydom, Albertus Johannes

Publication type:

Article

Churn management in hospitality.

Published in:

Journal of Big Data, 2025, v. 12, n. 1, p. 1, doi. 10.1186/s40537-025-01204-8

By:

van Leeuwen, Rik;
Do, Hieu Duc;
Koole, Ger

Publication type:

Article

The Impact of Service Personal Values on Continuance Intention towards On-Demand Ridesharing Services.

Published in:

International Journal of Economics & Management, 2018, v. 12, n. 2, p. 473

By:

EUGENE CHENG-XI, A. W.;
BASHA, NORAZLYN KAMAL;
NG SIEW IMM

Publication type:

Article

RESOLVING COMPLAINTS IN ONLINE SHOPPING.

Published in:

EMIT: Economics, Management, Information, Technology, 2013, v. 2, n. 3, p. 106

By:

Završnik, Bruno

Publication type:

Article

CUSTOMER INSIGHTS IN AUTOMOTIVE.

Published in:

Knowledge Horizons / Orizonturi ale Cunoasterii, 2019, v. 11, n. 4, p. 20

By:

NOVACESCU, Iulia

Publication type:

Article

MÜŞTERİ MEMNUNİYETİ ÖLÇÜM KALİTESİNİ TERCİH EDİLEN ÖLÇEK DERECE SAYISI NASIL ETKİLER?

Published in:

Istanbul Commerce University Journal of Social Sciences / İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 2021, v. 20, n. 40, p. 542, doi. 10.46928/iticusbe.873800

By:

Tavşan, Nihat;
Duran, Cem

Publication type:

Article

Customer Retention -- Key to Success for Organization: A Case Study of Banking Industry.

Published in:

2013

By:

Hundre, Sachin;
P. Raj Kumar;
G. Dileep Kumar

Publication type:

Case Study

Do Customer Acquisition Cost, Retention and Usage Matter to Firm Performance and Valuation?

Published in:

Journal of Business Finance & Accounting, 2011, v. 38, n. 3/4, p. 334, doi. 10.1111/j.1468-5957.2010.02229.x

By:

Livne, Gilad;
Simpson, Ana;
Talmor, Eli

Publication type:

Article

Customer Service in Health Care.

Published in:: IDA Times, 2014, v. 10, n. 2, p. 11
Publication type:: Article

KOMUNIKACIONI ASPEKT IZGRADNJE I RAZVIJANJA LOJALNOSTI.

Published in:

Economic Review: Journal of Economics & Business / Ekonomska Revija: Casopis za Ekonomiju i Biznis, 2010, n. 15, p. 72

By:

Mandić, Danijela

Publication type:

Article

Bankacılıkta Müşteri Deneyimine Yönelik Bibliyometrik Analiz: 1991-2020 Dönemine Ait Temaların ve İlişki Ağlarının Belirlenmesi.

Published in:

Journal of Business Research-Turk / Isletme Arastirmalari Dergisi, 2021, v. 13, n. 2, p. 1856, doi. 10.20491/isarder.2021.1233

By:

ALKAÇ ÖZDEMİR, Gülsen;
ALTINTAŞ, Murat Hakan

Publication type:

Article

Kriz Dönemlerinde Konaklama Sektörü İşletmelerinin Müşteri İlişkileri Yönetimine Yönelik Uygulamaları: Türkiye-Rusya Uçak Krizi.

Published in:

Journal of Business Research-Turk / Isletme Arastirmalari Dergisi, 2020, v. 12, n. 4, p. 4449, doi. 10.20491/isarder.2020.1115

By:

JUMAYEVA, Jennet;
AKTEPE, Cemalettin

Publication type:

Article

Etik Dışı Fiyatlandırma Uygulamaları Karşısında Tüketicilerin Düşünce ve Davranışlarının İncelenmesine Yönelik Bir Araştırma.

Published in:

Journal of Business Research-Turk / Isletme Arastirmalari Dergisi, 2019, v. 11, n. 4, p. 2876, doi. 10.20491/isarder.2019.781

By:

YILDIRIM, Emre;
MERT, Kazım

Publication type:

Article