Works matching DE "CUSTOMER retention"

Results: 1141

Using Personality Traits to Select Customer-Oriented Logistics Personnel.

Published in:

Transportation Journal (American Society of Transportation & Logistics Inc), 2007, v. 46, n. 1, p. 22, doi. 10.5325/transportationj.46.1.0022

By:

Periatt, Jeffrey A.;
Chakrabarty, Subhra;
LeMay, Stephen A.

Publication type:

Article

Developing a Model for Customer Retention Through Value Co-creation in Service Projects: A Study of Relationships and Interactions Between Iranian Firms and Their Clients.

Published in:

Interdisciplinary Journal of Management Studies, 2024, v. 17, n. 1, p. 219, doi. 10.22059/ijms.2023.337212.675040

By:

Tashakkori, Ali Asghar;
Lotfizadeh, Fereshteh;
Doroudi, Homa

Publication type:

Article

THE EFFECT OF CUSTOMER VALUE AND BRAND AWARENESS ON CUSTOMER RETENTION WITH CUSTOMER SATISFACTION AS A MEDIATING VARIABLE.

Published in:

Journal Research of Social Science, Economics & Management, 2023, v. 3, n. 2, p. 443, doi. 10.59141/jrssem.v3i02.553

By:

Octavia, Bella;
Riza, Fahrul

Publication type:

Article

Examining the Impact of Gamification and Customer Experience on Customer Loyalty in E-commerce: Mediating Role of Customer Satisfaction.

Published in:

Journal of Enterprise & Development (JED), 2025, v. 7, n. 1, p. 180, doi. 10.20414/jed.v7i1.12995

By:

Rachmadanty, Alma Dwi;
Muhtar, Aprilia Audiayani;
Agustina, Agustina

Publication type:

Article

Do customer knowledge and customer trust in IDIC affect bank customer retention? Evidence from Indonesia.

Published in:

Journal of Enterprise & Development (JED), 2023, v. 5, n. 3, p. 534, doi. 10.20414/jed.v5i3.7557

By:

Sembiring, Muhammad Simba;
Sembiring, Sisi Maghfirah Rahmah

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS FOR CUSTOMER RETENTION IN A LIFE INSURANCE ORGANISATION IN SOUTH AFRICA.

Published in:

EUREKA: Social & Humanities, 2023, n. 2, p. 3, doi. 10.21303/2504-5571.2023.002751

By:

Abrahams, Raafiq;
Twum-Darko, Michael

Publication type:

Article

Impact of Digital Engagement Frequency on Insurance Customer Satisfaction and Policy Renewal: A Logistic Regression and CART Approach.

Published in:

Frontiers in Health Informatics, 2024, v. 13, n. 8, p. 1610

By:

Dhiab, Lassad Ben;
Louail, Bilal;
Allouche, Mohamed Anis;
Abdennouz, Ahmed

Publication type:

Article

أسلوب تواصل الاستعلامات في المصحات الخاصة، وانعكاساته على بقاء الزبون "د ا رسة تطبيقية على عينة من جمهور المترددين في ليبيا "

Published in:

Journal of the Arab American University, 2023, v. 9, n. 1, p. 70

By:

يوسف الجدائم ي

Publication type:

Article

دور التسويق الابتكاري في تحقيق الاحتفاظ بالزبون / دراسة استطلاعية في مصرف الشرق الاوسط العراقي للاستثمار.

Published in:

Journal of The Iraqi University, 2019, p. 367

By:

سهاد برقي كامل, م م;
هدى هادي حسن, د.

Publication type:

Article

دور التسويق الابتكاري في تحقيق الاحتفاظ بالزبون / دراسة استطلاعية في مصرف الشرق الاوسط العراقي للاستثمار.

Published in:

Journal of The Iraqi University, 2019, p. 367

By:

م. م. سهاد برقي كام
د. هدى هادي حسن

Publication type:

Article

دور إدارة علاقات الزبون الإستراتيجية في الحد من قصور الزبون المصرفي دراسة استطلاعية لعينة من زبائن المصارف العراقية.

Published in:

Gharee for Economics & Administration Sciences, 2024, v. 20, n. 3, p. 257

By:

مصطفى جواد العوا;
وليد عباس جبر ال&#1583

Publication type:

Article

Explaining the impact of a customer-oriented strategy on the small and medium-sized enterprises' (SMEs) global performance: Lessons from the Balanced Scorecard and the CUSTOR scale model.

Published in:

International Journal of Technology Management & Sustainable Development, 2017, v. 16, n. 3, p. 249, doi. 10.1386/tmsd.16.3.249_1

By:

Nouicer, Houda;
Zaim, Imed;
Abdallah, Laroussi Ben

Publication type:

Article

Modeling Customer Equity: A Stochastic Modeling Approach for Arrival and Departure of Customers.

Published in:

Journal of Business & Management, 2007, v. 13, n. 2, p. 167, doi. 10.1504/jbm.2007.141156

By:

Lowengart, Oded;
Yosef, Rami

Publication type:

Article

Welcome to Your Experience: Where You Can Check Out Anytime You'd Like, But You Can Never Leave.

Published in:

Journal of Business & Management, 2003, v. 9, n. 3, p. 215, doi. 10.1504/jbm.2003.141109

By:

Pullman, Madeleine E.;
Gross, Michael A.

Publication type:

Article

Design and Development of Advanced CRM and Task Management System using PHP.

Published in:

Grenze International Journal of Engineering & Technology (GIJET), 2024, v. 10, n. 1, Part 2, p. 1274

By:

Tadas, Preshita;
Lokulwar, Prasad

Publication type:

Article

Designing for Future Adopters.

Published in:

Touchpoint, 2025, v. 16, n. 1, p. 100, doi. 10.30819/touchpoint.16-1.21

By:

Dias, Ryan

Publication type:

Article

Designing Employee Experience for Customer and Talent Retention: A case of B2B services in the energy sector.

Published in:

Touchpoint, 2023, v. 14, n. 1, p. 6, doi. 10.30819/touchpoint.14-1.01

By:

Pietyra, Paul

Publication type:

Article

In Justice We Trust: Predicting User Acceptance of E-Customer Services.

Published in:

Journal of Management Information Systems, 2008, v. 24, n. 4, p. 123, doi. 10.2753/MIS0742-1222240405

By:

TUREL, OFIR;
YUAN, YUFEI;
CONNELLY, CATHERINE E.

Publication type:

Article

Examining the Role of "Free" Product-Augmenting Online Services in Pricing and Customer Retention Strategies.

Published in:

Journal of Management Information Systems, 2005, v. 22, n. 1, p. 355, doi. 10.1080/07421222.2003.11045834

By:

Chellappa, Ramnath K.;
Kumar, K. Ravi

Publication type:

Article

Construction and Validation of the National Survey on Recreation and the Environment's Lifestyles Scale.

Published in:

Journal of Leisure Research, 2006, v. 38, n. 4, p. 513, doi. 10.1080/00222216.2006.11950090

By:

Green, Gary T.;
Cordell, H. Ken;
Betz, Carter J.;
DiStefano, Christine

Publication type:

Article

Does Salesperson Perception of the Firm-Level of Market Orientation Influence Sales Behavior and Performance Attributions?

Published in:

Journal of Managerial Issues, 2013, v. 25, n. 4, p. 381

By:

Shoemaker, Mary E.;
Pelham, Alfred M.

Publication type:

Article

HOW MARKETING CAPABILITIES INFLUENCE SATISFACTION, TRUST & RETENTION IN THE FASHION RETAIL SECTOR.

Published in:

Prestige International Journal of Management & IT- Sanchayan, 2024, v. 13, n. 1, p. 1

By:

Sharma, Aditi;
Gupta, Suhail

Publication type:

Article

Understanding the Structure of Consumers' Satisfaction Evaluations of Service Delivery.

Published in:

Journal of the Academy of Marketing Science, 1991, v. 19, n. 3, p. 223, doi. 10.1007/BF02726498

By:

Singh, Jagdip

Publication type:

Article

THE ROLE OF NON-RELATIONAL DATABASES IN THE OPTIMIZATION OF MARKET MATCHING.

Published in:

Ekonomske Ideje i Praksa, 2025, n. 56, p. 1, doi. 10.54318/eip.2025.da.387

By:

Đurđić, Danilo;
Zečević, Aleksandra

Publication type:

Article

EFFECT OF CORPORATE SOCIAL RESPONSIBILITY (CSR) ON CUSTOMERS' LOYALTY AND RETENTION.

Published in:

BVIMSR Journal of Management Research, 2017, v. 9, n. 1, p. 1

By:

Ogunshola, Bunmi Gabriel;
Moruff Sanjo, Moruff Sanjo;
Adebayo, Lateef Abimbola

Publication type:

Article

Customer retention management: A complementary use of data mining and soft systems methodology.

Published in:

Human Systems Management, 2021, v. 40, n. 6, p. 897, doi. 10.3233/HSM-201075

By:

Mehrabioun, Mohammad;
Mahdizadeh, Bibi Malihe

Publication type:

Article

Design and planning of the balanced scorecard: A case study.

Published in:

Human Systems Management, 2007, v. 26, n. 3, p. 217, doi. 10.3233/hsm-2007-26307

By:

Ming-Hon Hwang;
Hsin Rau

Publication type:

Article

Factors Leading to Customer Retention in the High Volume-Low Volume Service Context: Evidence from the Mobile Service Industry.

Published in:

Asian Journal of Business Research, 2020, v. 10, n. 1, p. 68, doi. 10.14707/ajbr.200076

By:

Cheng, Boon Liat;
Gaur, Sanjaya Singh;
Rahim, Rezuan Abdul

Publication type:

Article

Cross-cultural analysis of the Frequent Flyer Programs (FFPs): The most controversial results.

Published in:

Asian Journal of Business Research, 2018, v. 8, n. 2, p. 72, doi. 10.14707/ajbr.180050

By:

Platz, Petra;
Józsa, László

Publication type:

Article

THE INFLUENCE OF E-CRM TECHNOLOGIES ON CUSTOMER LOYALTY: THE MEDIATING ROLE OF RETENTION.

Published in:

International Journal of Business Research & Information Technology (IJBRIT), 2017, v. 4, n. 1, p. 80

By:

Al-Radaideh, Qasem A.;
Al-Talafih, Hazem

Publication type:

Article

Understanding Customer Requirements through Quantitative Analysis of Services Attributes Based on Kano's Model: A Case study of Tabriz's Municipalities.

Published in:

International Journal of Scientific Management & Development, 2014, v. 2, n. 9, p. 441

By:

Radfar, Farzaneh;
Omidvari, Manouchehr;
Haleh, Hasan

Publication type:

Article

Evaluation Strategies of International Business Administration in the ECommerce Sector Using Single-Valued Neutrosophic Sets.

Published in:

Neutrosophic Sets & Systems, 2023, v. 60, p. 133

By:

Ageeli, Ather Abdulrahman

Publication type:

Article

Hybrid and Remote Working Arrangements May Boost Employee and Contractor Retention in the Graphic Arts Industry.

Published in:: Seybold Report: Analyzing Publishing Technologies, 2024, v. 24, n. 2, p. 2
Publication type:: Article

ELECTRONIC WORD OF MOUTH AMONG HOTEL GUESTS: DEMOGRAPHIC AND TRIPOGRAPHIC FACTORS.

Published in:

Journal of Knowledge Economy & Knowledge Management, 2014, v. 9, n. 2, p. 35

By:

CETIN, Gurel;
DINCER, Fusun ISTANBULLU

Publication type:

Article

EXPLORING CUSTOMER-CENTRIC MARKETING CAPABILITIES, TRUST, SATISFACTION, AND RETENTION IN RETAIL BUSINESS.

Published in:

Journal of Commerce & Accounting Research, 2021, v. 10, n. 3, p. 13

By:

Sharma, Bodh Raj;
Sharma, Aditi

Publication type:

Article

IDENTIFYING FACTORS INFLUENCING CUSTOMER EXPERIENCE IN BANCASSURANCE: A LITERATURE REVIEW.

Published in:

2021

By:

Choudhury, Mousumi;
Singh, Ranjit

Publication type:

Literature Review

What drives subscribing to premium in freemium services? A consumer value‐based view of differences between upgrading to and staying with premium.

Published in:

Information Systems Journal, 2020, v. 30, n. 2, p. 295, doi. 10.1111/isj.12262

By:

Mäntymäki, Matti;
Islam, A.K.M. Najmul;
Benbasat, Izak

Publication type:

Article

Learning trends in customer churn with rule-based and kernel methods.

Published in:

International Journal of Electrical & Computer Engineering (2088-8708), 2022, v. 12, n. 5, p. 5364, doi. 10.11591/ijece.v12i5.pp5364-5374

By:

Aldhafferi, Nahier;
Alqahtani, Abdullah;
Shaikh, Fatema Sabeen;
Olatunji, Sunday Olusanya;
Almurayh, Abdullah;
Alghamdi, Fahad A.;
Alshammri, Ghalib H.;
Samha, Amani K.;
Alsmadi, Mutasem Khalil;
Alfagham, Hayat;
Salah, Abderrazak Ben

Publication type:

Article

The Mediating Role of Customer Engagement on Brand Involvement and Emotional Brand Attachment.

Published in:

Lahore Journal of Business, 2021, v. 9, n. 2, p. 19, doi. 10.35536/ljb.2021.v9.i2.a2

By:

Qaiser, Shehla;
Bashir, Muhammad Adnan;
Yasir, Muhammad;
Fahim, Syed Muhammad

Publication type:

Article

A Novel Hybrid Forecasting Approach for Customers Churn in Banking Industry.

Published in:

Journal of Information & Knowledge Management, 2023, v. 22, n. 5, p. 1, doi. 10.1142/S0219649222500897

By:

Rouhani, Saeed;
Mohammadi, Ali

Publication type:

Article

Correction to "Authenticity and high performance: Nonmarket social, public and media strategies of foreign SMEs during a black swan event".

Published in:: Journal of Contingencies & Crisis Management, 2024, v. 32, n. 4, p. 1, doi. 10.1111/1468-5973.70002
Publication type:: Article

Joint pricing and quality decision model under stochastic reference quality effect.

Published in:

International Transactions in Operational Research, 2021, v. 28, n. 5, p. 2581, doi. 10.1111/itor.12916

By:

Cao, Yu;
Duan, Yongrui

Publication type:

Article

The Business Value of Gamification.

Published in:

California Management Review, 2024, v. 66, n. 2, p. 91, doi. 10.1177/00081256231218469

By:

Jacobides, Michael G.;
Ma, M. Dalbert;
Trantopoulos, Konstantinos;
Vassalos, Vasilis

Publication type:

Article

Returning Customers: The Hidden Strategic Opportunity of Returns Management.

Published in:

California Management Review, 2018, v. 60, n. 2, p. 176, doi. 10.1177/0008125617741125

By:

Röllecke, Felix Johannes;
Huchzermeier, Arnd;
Schröder, David

Publication type:

Article

Impact of Trade Marketing Activities and Salesmen Behavior on Customer Satisfaction: The Mediating Role of Supply Uncertainty and Product Contamination.

Published in:

Journal of Humanities & Social Sciences (Pakistan), 2017, v. 25, n. 2, p. 63

By:

Bin Dost, Muhammad Khyzer;
Rehman, Abdual;
ul Zia, Najam

Publication type:

Article

Customer Retention -- Key to Success for Organization: A Case Study of Banking Industry.

Published in:

2013

By:

Hundre, Sachin;
P. Raj Kumar;
G. Dileep Kumar

Publication type:

Case Study

Do Customer Acquisition Cost, Retention and Usage Matter to Firm Performance and Valuation?

Published in:

Journal of Business Finance & Accounting, 2011, v. 38, n. 3/4, p. 334, doi. 10.1111/j.1468-5957.2010.02229.x

By:

Livne, Gilad;
Simpson, Ana;
Talmor, Eli

Publication type:

Article

Employee Rhetorical Sensitivity as a Mediator in the Relationship Between Customer Orientation and Customer Retention.

Published in:

South East Asian Journal of Management, 2019, v. 13, n. 2, p. 170, doi. 10.21002/seam.v13i2.11346

By:

Mokhtaruddin, Suraya Akmar;
Wel, Che Aniza Che;
Khalid, Nor Rahimy

Publication type:

Article

Customer Satisfaction Regarding Small Scale Industries Products.

Published in:

Amity Global Business Review, 2012, v. 7, p. 84

By:

Chalotra, Vipul

Publication type:

Article

UNDERSTANDING CUSTOMER COMPLAINT BEHAVIOR FOR EFFECTIVE RESOLUTION.

Published in:

UTMS Journal of Economics, 2021, v. 12, n. 1, p. 57

By:

Angelovska, Nina

Publication type:

Article