Works matching DE "CUSTOMER retention"

Results: 1105

A importância da fidelização para a retenção de clientes em centros de fitness: estudo de caso Solinca Dragão.

Published in:

Intercontinental Journal of Sport Management / Revista Intercontinental de Gestão Desportiva, 2024, v. 14, n. 5, p. 51

By:

Teixeira, Maria Inês;
Pedragosa, Vera;
Gonçalves, Celina

Publication type:

Article

Who will stay with the brand after posting non-5/5 rating of purchase? An empirical study of online consumer repurchase behavior.

Published in:

Information Systems & e-Business Management, 2021, v. 19, n. 2, p. 405, doi. 10.1007/s10257-019-00416-9

By:

Ke, Dan;
Zhang, Heci;
Yu, Ning;
Tu, Yanbin

Publication type:

Article

A study on e-commerce customer segmentation management based on improved K-means algorithm.

Published in:

Information Systems & e-Business Management, 2020, v. 18, n. 4, p. 497, doi. 10.1007/s10257-018-0381-3

By:

Deng, Yulin;
Gao, Qianying

Publication type:

Article

Understanding Internet service switching behaviour based on the stage model.

Published in:

Information Systems & e-Business Management, 2016, v. 14, n. 3, p. 665, doi. 10.1007/s10257-015-0299-y

By:

Han, Chang;
Tyagi, Swati;
Kim, Namgyu;
Choi, Byounggu

Publication type:

Article

Understanding online repurchase intention: social exchange theory and shopping habit.

Published in:

Information Systems & e-Business Management, 2016, v. 14, n. 1, p. 19, doi. 10.1007/s10257-015-0272-9

By:

Chou, Shih-Wei;
Hsu, Chia-Shiang

Publication type:

Article

Internet banking adoption in a developing country: an empirical study in Vietnam.

Published in:

Information Systems & e-Business Management, 2015, v. 13, n. 2, p. 267, doi. 10.1007/s10257-014-0268-x

By:

Lin, Feng-Teng;
Wu, Hsin-Ying;
Tran, Thi

Publication type:

Article

Comparative Probability Metrics: Using Posterior Probabilities to Account for Practical Equivalence in A/B tests.

Published in:

American Statistician, 2022, v. 76, n. 3, p. 224, doi. 10.1080/00031305.2021.2000495

By:

Stevens, Nathaniel T.;
Hagar, Luke

Publication type:

Article

RELATING SWITCHING COSTS TO POSITIVE AND NEGATIVE WORD-OF-MOUTH.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2009, v. 22, p. 54

By:

Lee, Richard;
Romaniuk, Jenni

Publication type:

Article

DELIGHTED CONSUMERS BUY AGAIN.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2005, v. 18, p. 94

By:

Hicks, Jessica M.;
Page Jr., Thomas J.;
Behe, Bridget K.;
Dennis, Jennifer H.;
Fernandez, R. Thomas

Publication type:

Article

A DOZEN PROBLEMS WITH APPLIED CUSTOMER MEASUREMENT.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 1

By:

Grisaffe, Doug

Publication type:

Article

How Do Online Game Communities Retain Gamers? Social Presence and Social Capital Perspectives.

Published in:

Journal of Computer-Mediated Communication, 2015, v. 20, n. 6, p. 601, doi. 10.1111/jcc4.12141

By:

Tseng, Fan‐Chen;
Huang, Han‐Chung;
Teng, Ching‐I

Publication type:

Article

Cut to the chase: does service quality or customer satisfaction effectively improve customer loyalty in the internet provider industry?

Published in:

Jurnal Mantik, 2024, v. 8, n. 3, p. 1456

By:

Chairunnisa Djunaidy, Nurul Faizah;
Darmawan, Baziedy Aditya

Publication type:

Article

LIFE AFTER NPS.

Published in:

Marketing Research, 2011, v. 23, n. 2, p. 8

By:

HANSON, RANDY

Publication type:

Article

SCORING SUCCESS.

Published in:

Marketing Research, 2011, v. 23, n. 1, p. 8

By:

Whitlark, David B.;
Rhoads, Gary K.

Publication type:

Article

RANK MATTERS.

Published in:

Marketing Research, 2010, v. 22, n. 3, p. 7

By:

Hofmeyr, Jan;
Parton, Ged

Publication type:

Article

Welcome to the Bazaar.

Published in:

Marketing Research, 2009, v. 21, n. 4, p. 18

By:

Johnson, Grace J.;
Ambrose, Paul J.

Publication type:

Article

Net Promoter Score Fails the Test.

Published in:

Marketing Research, 2008, v. 20, n. 4, p. 28

By:

Sharp, Byron

Publication type:

Article

Advances in Market Segmentation.

Published in:

Marketing Research, 2001, v. 13, n. 1, p. 14

By:

Neal, William D.;
Wurst, John

Publication type:

Article

The Value of Customer Value Analysis.

Published in:

Marketing Research, 1998, v. 10, n. 4, p. 38

By:

Higgins, Kevin T.

Publication type:

Article

Survival analysis.

Published in:

Marketing Research, 1995, v. 7, n. 4, p. 16

By:

Li, Shaomin

Publication type:

Article

Getting a straight answer.

Published in:

Marketing Research, 1995, v. 7, n. 3, p. 4

By:

Waddell, Howard

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS FOR CUSTOMER RETENTION IN A LIFE INSURANCE ORGANISATION IN SOUTH AFRICA.

Published in:

EUREKA: Social & Humanities, 2023, n. 2, p. 3, doi. 10.21303/2504-5571.2023.002751

By:

Abrahams, Raafiq;
Twum-Darko, Michael

Publication type:

Article

Customer Experience Management: Analysis of Customer Retention in Restaurants in Anambra State, Nigeria.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2023, v. 49, n. 3, p. 1, doi. 10.2478/minib-2023-0013

By:

Nwankwo, Cosmas Anayochukwu;
Kanyangale, MacDonald Isaac

Publication type:

Article

BRAND AS A CUSTOMER VALUE DRIVER: RELATIONSHIPS WITH CUSTOMER ENGAGEMENT.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2022, v. 43, n. 1, p. 53, doi. 10.2478/minib-2022-0003

By:

Maciejewski, Grzegorz;
Krowicki, Piotr

Publication type:

Article

THE MEDIATING ROLE OF STRATEGY IMPLEMENTATION IN THE RELATIONSHIP BETWEEN CUSTOMER ORIENTATION AND PERFORMANCE.

Published in:

Journal of Global Strategic Management, 2024, v. 18, n. 2, p. 61

By:

ZEHIR, Cemal;
UZMEZ, Ahmet

Publication type:

Article

Marketing Research Relationships to Promote Online Student Success.

Published in:

Journal of Library Administration, 2006, v. 45, n. 1-2, p. 267, doi. 10.1300/J111v45n01_15

By:

Lillard, Linda L.

Publication type:

Article

RESEARCH IN CUSTOMER PREFERENCES SELECTING INSURANCE SERVICES: A CASE STUDY OF LITHUANIA.

Published in:

Forum Scientiae Oeconomia, 2017, v. 5, n. 4, p. 49, doi. 10.23762/FSO_VOL5NO4_17_4

By:

TAMULIENË, VILMA;
PILIPAVIČIUS, VYTAUTAS

Publication type:

Article

An Empirical Study of Service Recovery Quality and Customer Retention.

Published in:

Journal of Management Research (09725814), 2019, v. 19, n. 4, p. 235

By:

DeTienne, Kristen Bell;
Westwood, Joan

Publication type:

Article

Determinants of purchase intention, satisfaction, and risk reduction: The role of knowledge and information search among mortgage buyers.

Published in:

Cogent Economics & Finance, 2023, v. 11, n. 2, p. 1, doi. 10.1080/23322039.2023.2266659

By:

Reddy, N Srinivasa;
Thanigan, Jayanthi

Publication type:

Article

Organization management strategy for Generation Y performance sustainability.

Published in:

Cogent Business & Management, 2024, v. 11, n. 1, p. 1, doi. 10.1080/23311975.2024.2333297

By:

Alam, Mehtab;
Kuppusamy, Mudiarasan

Publication type:

Article

How service operations, perceived benefit, and psychological ownership enhance customer retention in retail - evidence in Vietnam supermarkets.

Published in:

Cogent Business & Management, 2023, v. 10, n. 2, p. 1, doi. 10.1080/23311975.2023.2200519

By:

Nguyen, Diep T.N.;
Pham, Minh;
Chovancová, Miloslava;
Duc hoang, Sinh

Publication type:

Article

A study of service quality in Indian public sector banks using modified SERVQUAL model.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2152539

By:

Shetty, Dasharathraj K;
Perule, Nikhil;
Potti, Srinivasa Rao;
Jain, Maulik;
Malarout, Namesh;
Devesh, Sonal;
Vaz, Sonia F;
Singla, Babita;
Naik, Nithesh

Publication type:

Article

Enhancing customer retention using customer relationship management approach in car loan bussiness.

Published in:

Cogent Business & Management, 2020, v. 7, n. 1, p. 1, doi. 10.1080/23311975.2020.1738200

By:

Simanjuntak, Megawati;
Putri, Nadia E.;
Yuliati, Lilik N.;
Sabri, Mohamad Fazli;
Wright, Len Tiu

Publication type:

Article

Investigating the impact of Shari’ah perception on customer switching intentions: A study of Tak?ful and conventional insurance.

Published in:

Cogent Business & Management, 2016, v. 3, n. 1, p. 1, doi. 10.1080/23311975.2016.1261525

By:

Jamil, Hassan;
Akhter, Waheed;
Wright, Len Tiu

Publication type:

Article

Remember the 70%: sustaining 'core' museum audiences.

Published in:

Museum Management & Curatorship, 2016, v. 31, n. 4, p. 386, doi. 10.1080/09647775.2016.1165625

By:

Black, Graham

Publication type:

Article

Antecedents of Consumer Repatronage Intentions and Negative Word-of-Mouth Behaviors Following an Organizational Failure: A Test of Investment Model Predictions.

Published in:

Journal of Applied Communication Research, 2012, v. 40, n. 1, p. 107, doi. 10.1080/00909882.2011.573569

By:

Bolkan, San;
Goodboy, AlanK.;
Bachman, GuyF.

Publication type:

Article

On the motivation for pharmaceutical manufacturer coupons: Brand loyalty or customer acquisition?

Published in:

Health Services Research, 2025, v. 60, n. 2, p. 1, doi. 10.1111/1475-6773.14379

By:

Gibbons, Jason Brian;
Hermosilla, Manuel;
Trujillo, Antonio

Publication type:

Article

MODELLING THE BANK CUSTOMER ACTIVITY DURATION BASED ON THE COX ECONOMETRIC SURVIVAL MODEL.

Published in:

Financial & Credit Activity: Problems of Theory & Practice, 2023, v. 6, n. 53, p. 21, doi. 10.55643/fcaptp.6.53.2023.4244

By:

Piskunova, Olena;
Klochko, Rostyslav;
Bilyk, Tetiana;
Frolova, Tetyana

Publication type:

Article

Factors Leading to Customer Retention in the High Volume-Low Volume Service Context: Evidence from the Mobile Service Industry.

Published in:

Asian Journal of Business Research, 2020, v. 10, n. 1, p. 68, doi. 10.14707/ajbr.200076

By:

Cheng, Boon Liat;
Gaur, Sanjaya Singh;
Rahim, Rezuan Abdul

Publication type:

Article

Cross-cultural analysis of the Frequent Flyer Programs (FFPs): The most controversial results.

Published in:

Asian Journal of Business Research, 2018, v. 8, n. 2, p. 72, doi. 10.14707/ajbr.180050

By:

Platz, Petra;
Józsa, László

Publication type:

Article

Roles of Service Quality And Religiosity in Determining Customers’ Retention In Islamic Banks: Empirical Evidence From Southwestern Afghanistan.

Published in:

Turkish Journal of Islamic Economics, 2024, v. 11, n. 2, p. 106, doi. 10.26414/A4134

By:

Abdullah, Ziarmal;
Kassim, Salina;
Shams, Shamsullah;
Ashurov, Sharofiddin

Publication type:

Article

Relationship between Logistics and E-Commerce in the Retail Sector of Zimbabwe.

Published in:

Scholedge International Journal of Management & Development, 2019, v. 6, n. 8, p. 121

By:

Tagwireyi, Cynthia Mupfiga

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT AND BUSINESS STRATEGIES.

Published in:

International Journal of Organizational Leadership, 2012, v. 1, n. 1, p. 13, doi. 10.33844/ijol.2012.60210

By:

Chittaie, Rozitta

Publication type:

Article

Indicators of Customer Value for the National Technology Information Service.

Published in:

Asian Journal of Innovation & Policy, 2014, v. 3, n. 2, p. 245, doi. 10.7545/ajip.2014.3.2.245

By:

Sun-Young Lee;
Sang-Hyuk Suh;
Byeong-Hee Lee

Publication type:

Article

Can product elimination support post-downsizing success aspirations?

Published in:

Journal of General Management, 2012, v. 38, n. 2, p. 39, doi. 10.1177/030630701203800203

By:

Harness, David R.;
Harness, Tina

Publication type:

Article

LOCK IN CUSTOMERS LONG-TERM KEEP RENEWING THE RELATIONSHIPS.

Published in:

Financial Executive, 2009, v. 25, n. 8, p. 38

By:

Zacconi, Riccardo

Publication type:

Article

RESTRUCTURING for the 'New' NORMAL.

Published in:

Financial Executive, 2009, v. 25, n. 6, p. 26

By:

Melville, Paul;
Reese, Sandra

Publication type:

Article

Manage Your Assets.

Published in:

Financial Executive, 2004, v. 20, n. 6, p. 64

By:

Madden, Jim;
Ware, John;
Ledwith, Lynn;
Kelly, Jim

Publication type:

Article

strategic partners.

Published in:: Financial Executive, 2003, v. 19, n. 8, p. 61
Publication type:: Article

BANK MERGING? You've Got Choices.

Published in:

Financial Executive, 2001, v. 17, n. 3, p. 57

By:

Sagner, James;
Allman-Ward, Michele

Publication type:

Article