Works matching DE "CUSTOMER relationship management software"

Results: 139

THE USE OF CRM IN THE MANAGEMENT OF MICRO AND SMALL BUSINESSES: A QUALITATIVE ANALYSIS.

Published in:

Environmental & Social Management Journal / Revista de Gestão Social e Ambiental, 2025, v. 19, n. 4, p. 1, doi. 10.24857/rgsa.v19n4-12

By:

Desconsi, Rafael;
Lazzari, Fernanda

Publication type:

Article

An integrated framework of change management for social CRM implementation.

Published in:

Information Systems & e-Business Management, 2021, v. 19, n. 1, p. 43, doi. 10.1007/s10257-020-00479-z

By:

Jami Pour, Mona;
Hosseinzadeh, Mahnaz

Publication type:

Article

AN EXPLORATORY INVESTIGATION INTO THE ANTECEDENTS OF SATISFACTION, BRAND ATTITUDE, AND LOYALTY WITHIN THE (B2B) ECRM INDUSTRY.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014, v. 27, p. 24

By:

Taylor, Steven A.;
Hunter, Gary

Publication type:

Article

Implementation and Evaluation of a Selected CRM Tool for the Stakeholder Relationship Management in an Innovative Project.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2023, v. 49, n. 3, p. 123, doi. 10.2478/minib-2023-0018

By:

Prymon-Ryś, Ewa

Publication type:

Article

Analysis of Tweet Form's effect on users' engagement on Twitter.

Published in:

Cogent Business & Management, 2019, v. 6, n. 1, p. 1, doi. 10.1080/23311975.2018.1564168

By:

Han, Xu;
Gu, Xingyu;
Peng, Shuai;
Wright, Len Tiu

Publication type:

Article

Examining customer relationship management from a management fashion perspective.

Published in:

Cogent Business & Management, 2016, v. 3, n. 1, p. 1, doi. 10.1080/23311975.2016.1161285

By:

Madsen, Dag Øivind;
Johanson, Daniel;
Nisar, Tahir

Publication type:

Article

Digital Tools for Management of Innovative Activities of Tourism Enterprises: Ukrainian Analysis of Wartime Challenges.

Published in:

International Journal of Organizational Leadership, 2023, v. 12, p. 4, doi. 10.33844/ijol.2023.60362

By:

Yakymenko-Tereshchenko, Nataliia;
Kiziun, Alla;
Hrabar, Maryna;
Brytvienko, Anastasiia;
Medvid, Larysa

Publication type:

Article

Hybrid Clustering Scheme for CRM Based on Constraint Optimization RMVHC Algorithm.

Published in:

Metallurgical & Mining Industry, 2015, n. 8, p. 475

By:

Qi Yin

Publication type:

Article

CRM Technology and KAM Performance: The Mediating Effect of Key Account-Related Knowledge.

Published in:

Journal of Business Market Management (Freie Universitaet Berlin), 2015, v. 8, n. 1, p. 435

By:

Salojärvi, Hanna;
Sainio, Liisa-Maija

Publication type:

Article

Assessing the Implementation of AI Integrated CRM System for B2C Relationship Management: Integrating Contingency Theory and Dynamic Capability View Theory.

Published in:

Information Systems Frontiers, 2024, v. 26, n. 3, p. 967, doi. 10.1007/s10796-022-10261-w

By:

Chatterjee, Sheshadri;
Mikalef, Patrick;
Khorana, Sangeeta;
Kizgin, Hatice

Publication type:

Article

La fabrication de la sous-utilisation des outils de gestion: une étude longitudinale d'un progiciel CRM.

Published in:

Accounting Auditing Control / Comptabilité Contrôle Audit (English Edition), 2021, v. 27, n. 3, p. 101, doi. 10.3917/cca.273.0101

By:

DAMBRIN, Claire;
GRALL, Bénédicte

Publication type:

Article

CUSTOMER SATISFACTION AND BEHAVIOUR AT RETAIL OUTLETS: AN ADAPTIVE FUZZY REGRESSION MODEL WITH LINGO BASED ANALYSIS.

Published in:

Marketing & Management of Innovations / Marketing ì Menedžment Ìnnovacìj, 2020, n. 2, p. 275, doi. 10.21272/mmi.2020.2-20

By:

Rizwanullah, Mohd;
Abunar, Salah;
Qazi, Sayeeduzzafar

Publication type:

Article

PROBLEMS AND PERSPECTIVES OF INTERNET-INSURANCE IN UKRAINE.

Published in:

Marketing & Management of Innovations / Marketing ì Menedžment Ìnnovacìj, 2019, n. 4, p. 31, doi. 10.21272/mmi.2019.4-03

By:

Yanyshyn, Yaroslav;
Bryk, Halyna;
Kashuba, Yurij

Publication type:

Article

Achieving Effective Customer Relationship using Frequent Pattern-Growth Algorithm Association Rule Learning Technique.

Published in:

Nigerian Journal of Technology, 2021, v. 40, n. 2, p. 329, doi. 10.4314/njt.v40i2.19

By:

Ugwu, N. V.;
Udanor, C. N.

Publication type:

Article

Query Execution Time Analysis Using Apache Spark Framework for Big Data: A CRM Approach.

Published in:: Journal of Information & Knowledge Management, 2022, v. 21, n. 4, p. 1, doi. 10.1142/S0219649222500502
Publication type:: Article

A Customer Loyalty Model for E-Commerce Recommendation Systems.

Published in:

Journal of Information & Knowledge Management, 2019, v. 18, n. 3, p. N.PAG, doi. 10.1142/S0219649219500369

By:

Ebrahimi, Leila;
Mirabi, Vahid Reza;
Ranjbar, Mohammad Hossein;
Pour, Esmaeil Hassan

Publication type:

Article

K-Means clustering interpretation using recency, frequency, and monetary factor for retail customers segmentation.

Published in:

Telkomnika, 2025, v. 23, n. 2, p. 435, doi. 10.12928/TELKOMNIKA.v23i2.26044

By:

Nugraha, Agung;
Effendi, Yutika Amelia;
Nicholas;
Zejin Tao;
Afifuddin, Mokh;
Nuzulita, Nania

Publication type:

Article

MENADŽMENT ODNOSA SA KUPCIMA U PRODAJI: STAVOVI MENADŽERA KOMPANIJA U SRBIJI.

Published in:

InfoM, 2011, n. 37, p. 4

By:

Damnjanović, Vesna;
Okanović, Milan

Publication type:

Article

Design of ECC based Secured Cloud Storage Mechanism for Transaction Rich Applications.

Published in:

Computers, Materials & Continua, 2018, v. 57, n. 2, p. 341, doi. 10.32604/cmc.2018.04006

By:

Gopinath, V.;
Bhuvaneswaran, R. S.

Publication type:

Article

A statistical perspective of ERP and CRM using in EU enterprises.

Published in:

Journal of Applied Computer Science & Mathematics, 2020, v. 14, n. 29, p. 37, doi. 10.4316/JACSM.202001006

By:

STATE, Mihaela

Publication type:

Article

Draught of Fresh Air.

Published in:

Globsyn Management Journal, 2022, v. 16, n. 1/2, p. 109

By:

Khan, Swapna Datta

Publication type:

Article

Measuring CRM Effectiveness in Indian Stock Broking Services.

Published in:

Journal of Global Information Management, 2019, v. 27, n. 1, p. 144, doi. 10.4018/JGIM.2019010108

By:

Agrawal, Shiv Ratan;
Mittal, Divya

Publication type:

Article

Why Adopting Technology Solutions Is Vital to Succession Planning.

Published in:

Journal of Financial Planning, 2025, v. 38, n. 5, p. 44

By:

Chen, Richard

Publication type:

Article

Best of Both Worlds: Human and Machine.

Published in:: Journal of Financial Planning, 2018, v. 31, n. 3, p. 16
Publication type:: Article

Best Tech for 100 Bucks or Less.

Published in:: 2017
Publication type:: Product Review

Data Security in a Tech-Crazed World.

Published in:

Journal of Financial Planning, 2011, v. 24, n. 7, p. 20

By:

Nawrocki, Tom

Publication type:

Article

MONITORING OF THE DEVELOPMENT OF INFORMATION INFRASTRUCTURE IN UKRAINE.

Published in:

Technology Audit & Production Reserves, 2019, v. 3, n. 4(47), p. 12, doi. 10.15587/2312-8372.2019.169592

By:

Prav, R.

Publication type:

Article

MONITORING OF THE DEVELOPMENT OF INFORMATION INFRASTRUCTURE IN UKRAINE.

Published in:

Technology Audit & Production Reserves, 2019, v. 3, n. 4(47), p. 12, doi. 10.15587/2312-8372.2019.169592

By:

Prav, R.

Publication type:

Article

Document Output for Customer Communications Management.

Published in:: 2012
Publication type:: Product Review

МОДЕЛЬ ДАНИХ ДЛЯ УДОСКОНАЛЕННЯ КІБЕРБЕЗПЕКИ IP-АТС

Published in:

Ukrainian Scientific Journal of Information Security, 2018, v. 24, n. 3, p. 175, doi. 10.18372/2225-5036.24.13428

By:

Гнатюк, Віктор;
Терентьєва, Ірина;
Котелянець, Віталій

Publication type:

Article

A Conceptual Model of Factors Influencing Customer Relationship Management in Global Software Development: A Client Perspective.

Published in:

Applied Sciences (2076-3417), 2022, v. 12, n. 15, p. 7851, doi. 10.3390/app12157851

By:

Khattak, Kausar-Nasreen;
Ahmed, Mansoor;
Iqbal, Naeem;
Khan, Murad-Ali;
Imran;
Kim, Jungsuk

Publication type:

Article

A Framework for the Evaluation of the Cultural Heritage Information Ontology.

Published in:

Applied Sciences (2076-3417), 2022, v. 12, n. 2, p. 795, doi. 10.3390/app12020795

By:

Tibaut, Andrej;
Guerra de Oliveira, Sara

Publication type:

Article

Telecom Churn Prediction System Based on Ensemble Learning Using Feature Grouping.

Published in:

Applied Sciences (2076-3417), 2021, v. 11, n. 11, p. 4742, doi. 10.3390/app11114742

By:

Xu, Tianpei;
Ma, Ying;
Kim, Kangchul

Publication type:

Article

Improvement of Tourists Satisfaction According to Their Non-Verbal Preferences Using Computational Intelligence.

Published in:

Applied Sciences (2076-3417), 2021, v. 11, n. 6, p. 2491, doi. 10.3390/app11062491

By:

Tusell-Rey, Claudia C.;
Tejeida-Padilla, Ricardo;
Camacho-Nieto, Oscar;
Villuendas-Rey, Yenny;
Yáñez-Márquez, Cornelio;
Vezzetti, Enrico

Publication type:

Article

Analysis of Consumer's Sentiments toward Organized Retail in the Context of E- Commerce.

Published in:

Turkish Online Journal of Qualitative Inquiry, 2021, v. 12, n. 8, p. 14352

By:

Sharma, Tripti;
Bansal, Ankurita

Publication type:

Article

Konaklama işletmelerinde CRM yazılımının bütünleşik DEMATEL VE TODIM yöntemiyle seçimi.

Published in:

Pamukkale University Journal of Engineering Sciences, 2020, v. 26, n. 4, p. 779, doi. 10.5505/pajes.2020.08455

By:

ÜNAL, Zeynep;
ÇETİN, Emre İPEKÇİ

Publication type:

Article

Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research.

Published in:

Enterprise Information Systems, 2024, v. 18, n. 7, p. 1, doi. 10.1080/17517575.2024.2351869

By:

Ozay, Dervis;
Jahanbakht, Mohammad;
Shoomal, Atefeh;
Wang, Shouyi

Publication type:

Article

Features level sentiment mining in enterprise systems from informal text corpus using machine learning techniques.

Published in:

Enterprise Information Systems, 2024, v. 18, n. 5, p. 1, doi. 10.1080/17517575.2024.2328186

By:

Panigrahi, Ritanjali;
Bele, Nishikant;
Panigrahi, Prabin Kumar;
Gupta, Brij B.

Publication type:

Article

Special issue of Selected Papers from CENTERIS 2011.

Published in:

Information Resources Management Journal, 2013, v. 26, n. 1, p. i

By:

Cruz-Cunha, Maria Manuela;
Martinho, Ricardo

Publication type:

Article

Motivations and Results for CRM Adoption in Large Companies in Portugal.

Published in:

Information Resources Management Journal, 2013, v. 26, n. 1, p. 25, doi. 10.4018/irmj.2013010103

By:

Cruz-Cunha, Maria Manuela;
Varajão, João;
Santana, Daniela

Publication type:

Article

Memory & Company: A 'private health club/social club/spa' for people with memory loss.

Published in:

2016

By:

Larkin, Marilynn

Publication type:

Interview

The importance and availability of marine certified reference materials.

Published in:

Critical Reviews in Environmental Science & Technology, 2022, v. 52, n. 18, p. 3322, doi. 10.1080/10643389.2021.1922254

By:

Padariya, Chintankumar;
Rutkowska, Małgorzata;
Konieczka, Piotr

Publication type:

Article

Customer relationship management: a case study from a metropolitan campus of a regional university.

Published in:

Journal of Higher Education Policy & Management, 2014, v. 36, n. 2, p. 117, doi. 10.1080/1360080X.2013.861056

By:

Pember, Edward R.;
Owens, Alison;
Yaghi, Shazhi

Publication type:

Article

Industry Focus.

Published in:: Concrete International, 2022, v. 44, n. 3, p. 56
Publication type:: Article

Analyzing collective behavior from blogs using swarm intelligence.

Published in:

Knowledge & Information Systems, 2012, v. 33, n. 3, p. 523, doi. 10.1007/s10115-012-0512-y

By:

Banerjee, Soumya;
Agarwal, Nitin

Publication type:

Article

Semantic Reference Model for Individualization of Information Processes in IoT Heterogeneous Environment.

Published in:

Electronics (2079-9292), 2021, v. 10, n. 20, p. 2523, doi. 10.3390/electronics10202523

By:

Mouromtsev, Dmitry

Publication type:

Article

Knowing is Half the Battle: The Influence of Marketers’ Privacy Literacy on SMEs’ Privacy Orientation.

Published in:

Marketing Review St. Gallen, 2022, n. 2, p. 36

By:

Friesenecker, Matthias;
Gotsch, Mauro Luis;
Schögel, Marcus

Publication type:

Article

CODESIGN-ORIENTED AND USER-PERCEIVED SERVICE AVAILABILITY MEASUREMENT FOR HARDWARE/SOFTWARE SYSTEM.

Published in:

Asia-Pacific Journal of Operational Research, 2012, v. 29, n. 3, p. 1240024-1, doi. 10.1142/S0217595912400246

By:

TOKUNO, KOICHI

Publication type:

Article

The impact of ICT on labor productivity in the EU.

Published in:

Information Technology for Development, 2017, v. 23, n. 4, p. 706, doi. 10.1080/02681102.2017.1336071

By:

Relich, Marcin

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) - HOW TO BUILD STRONG ONLINE RELATIONSHIP WITH THE CUSTOMERS.

Published in:

Horizons Series A, 2020, v. 27, p. 43, doi. 10.20544/HORIZONS.A.27.4.20.P04

By:

Angeloska-Dichovska, Monika;
Angeleski, Marjan

Publication type:

Article