Works matching DE "CUSTOMER relationship management"

Results: 2832

Estimating Sparse Spatial Demand to Manage Crowdsourced Supply in the Sharing Economy.

Published in:

Marketing Science, 2025, v. 44, n. 4, p. 777

By:

Stourm, Ludovic;
Stourma, Valeria

Publication type:

Article

Pengaruh Customer Relationship Management dan Kualitas Pelayanan Terhadap Kepercayaan Pasien (Studi Kasus di Rumah Sakit Hermina Pasteur Bandung).

Published in:

Journal of Syntax Literate, 2025, v. 10, n. 6, p. 1, doi. 10.36418/syntax-literate.v10i6.59145

By:

Kusumahwardani, Dessiana;
Tresnati, Ratih;
Respati, Titik

Publication type:

Article

Optimizing Customer Experience by Exploiting Real-Time Data Generated by IoT and Leveraging Distributed Web Systems in CRM Systems.

Published in:

Internet of Things (IoT), 2025, v. 6, n. 2, p. 24, doi. 10.3390/iot6020024

By:

Ileana, Marian;
Petrov, Pavel;
Milev, Vassil

Publication type:

Article

Enhanced sentiment classification of phone brands on Twitter with a modified walrus optimizer and novel ensemble method.

Published in:

Neural Computing & Applications, 2025, v. 37, n. 19, p. 14299, doi. 10.1007/s00521-025-11194-6

By:

Elmokhtar, Gomaa;
Mohamed, Waleed M.;
El-Shafeiy, Engy;
Younis, Eman M. G.

Publication type:

Article

The Impact of Customer Relationship Management Systems on Business Performance of Portuguese SMEs.

Published in:

Sustainability (2071-1050), 2025, v. 17, n. 12, p. 5647, doi. 10.3390/su17125647

By:

Martinho, Domingos;
Farinha, João;
Ribeiro, Vasco

Publication type:

Article

Application of Software Engineering Management Methods in the CRM of the Logistics Industry.

Published in:

Journal of Systems Science & Information, 2005, v. 3, n. 3, p. 541

By:

Xifu Wang;
Zhenhua Wang

Publication type:

Article

Missing link: Integrated individual leadership development, employee engagement, and customer value-added improvement.

Published in:

Performance Improvement, 2012, v. 51, n. 2, p. 28, doi. 10.1002/pfi.21247

By:

Heldenbrand, Lois;
Simms, Michael S.

Publication type:

Article

Platform-swinging in a poly-social-media context: How and why users navigate multiple social media platforms.

Published in:

Journal of Computer-Mediated Communication, 2019, v. 24, n. 1, p. 21, doi. 10.1093/jcmc/zmy022

By:

Tandoc, Edson C;
Lou, Chen;
Min, Velyn Lee Hui

Publication type:

Article

Online Conversation and Corporate Reputation: A Two-Wave Longitudinal Study on the Effects of Exposure to the Social Media Activities of a Highly Interactive Company.

Published in:

Journal of Computer-Mediated Communication, 2015, v. 20, n. 6, p. 632, doi. 10.1111/jcc4.12132

By:

Dijkmans, Corné;
Kerkhof, Peter;
Buyukcan‐Tetik, Asuman;
Beukeboom, Camiel J.

Publication type:

Article

Sales technology research: a review and future research agenda.

Published in:

Journal of Personal Selling & Sales Management, 2023, v. 43, n. 4, p. 307, doi. 10.1080/08853134.2023.2260108

By:

Agnihotri, Raj;
Chaker, Nawar N.;
Dugan, Riley;
Galvan, John M.;
Nowlin, Edward

Publication type:

Article

Where we have been, where we are, and where we are heading: a perspective on sales research.

Published in:

Journal of Personal Selling & Sales Management, 2023, v. 43, n. 2, p. 85, doi. 10.1080/08853134.2023.2202325

By:

Rapp, Adam;
Rouziou, Maria

Publication type:

Article

All autonomy is not created equal: the countervailing effects of salesperson autonomy on burnout.

Published in:

Journal of Personal Selling & Sales Management, 2018, v. 38, n. 3, p. 303, doi. 10.1080/08853134.2017.1398658

By:

Matthews, Lucy;
Beeler, Lisa;
Zablah, Alex R.;
Hair, Joe F.

Publication type:

Article

Personal Selling and Sales Management Abstracts.

Published in:

2017

By:

Deeter-Schmelz, Dawn R.

Publication type:

Abstract

Mixed interpretations of sales proposal signals.

Published in:

Journal of Personal Selling & Sales Management, 2016, v. 36, n. 3, p. 264, doi. 10.1080/08853134.2016.1205447

By:

Johnson, Jeff S.;
Friend, Scott B.;
Malshe, Avinash

Publication type:

Article

Salespersons’ empathy as a missing link in the customer orientation–loyalty chain: an investigation of drivers and age differences as a contingency.

Published in:

Journal of Personal Selling & Sales Management, 2016, v. 36, n. 3, p. 221, doi. 10.1080/08853134.2016.1205446

By:

Gerlach, Gisela I.;
Rödiger, Kai;
Stock, Ruth Maria;
Zacharias, Nicolas A.

Publication type:

Article

The impact of sales contests on customer listening: an empirical study in a telesales context.

Published in:

Journal of Personal Selling & Sales Management, 2016, v. 36, n. 3, p. 281, doi. 10.1080/08853134.2016.1186556

By:

Koehl, Maryse;
Poujol, Juliet F.;
Tanner, John F.

Publication type:

Article

Corrigendum.

Published in:: 2016
Publication type:: Correction Notice

Personal Selling and Sales Management Abstracts.

Published in:

Journal of Personal Selling & Sales Management, 2015, v. 35, n. 4, p. 346, doi. 10.1080/08853134.2015.1060861

By:

Deeter-Schmelz, Dawn R.

Publication type:

Article

How Do Unethical Salespeople Sleep at Night? The Role of Neutralizations in the Justification of Unethical Sales Intentions.

Published in:

Journal of Personal Selling & Sales Management, 2013, v. 33, n. 3, p. 289, doi. 10.2753/PSS0885-3134330304

By:

Serviere-Munoz, Laura;
Mallin, Michael L.

Publication type:

Article

Special Abstract Section: 2013 National Conference in Sales Management.

Published in:

2013

By:

Mallin, Michael L.

Publication type:

Abstract

Special Abstract Section: 2012 National Conference in Sales Management.

Published in:

2013

By:

Mallin, Michael L.

Publication type:

Abstract

Salesperson Listening in the Extended Sales Relationship: An Exploration of Cognitive, Affective, and Temporal Dimensions.

Published in:

Journal of Personal Selling & Sales Management, 2013, v. 33, n. 2, p. 185, doi. 10.2753/PSS0885-3134330203

By:

Pryor, Susie;
Malshe, Avinash;
Paradise, Kyle

Publication type:

Article

Improving Professional Selling Effectiveness Through the Alignment of Buyer and Seller Exchange Approaches.

Published in:

Journal of Personal Selling & Sales Management, 2013, v. 33, n. 2, p. 165, doi. 10.2753/PSS0885-3134330202

By:

Autry, Chad W.;
Williams, Michael R.;
Moncrief, William C.

Publication type:

Article

Relating Social Media Technologies to Performance: A Capabilities-Based Perspective.

Published in:

Journal of Personal Selling & Sales Management, 2012, v. 32, n. 3, p. 317, doi. 10.2753/PSS0885-3134320303

By:

Trainor, Kevin J.

Publication type:

Article

Does Intraorganizational Network Embeddedness Improve Salespeople's Effectiveness? A Task Contingency Perspective.

Published in:

Journal of Personal Selling & Sales Management, 2012, v. 32, n. 2, p. 187

By:

Üstüner, Tuba;
Iacobucci, Dawn

Publication type:

Article

The Interactive Effects of Sales Force Controls on Salespeople Behaviors and Customer Outcomes.

Published in:

Journal of Personal Selling & Sales Management, 2012, v. 32, n. 2, p. 225, doi. 10.2753/PSS0885-3134320204

By:

Wang, Guangping;
Dou, Wenyu;
Zhou, Nan

Publication type:

Article

Personal Selling and Sales Management Abstracts.

Published in:

2012

By:

Deeter-Schmelz, Dawn R.

Publication type:

Abstract

Challenges of CRM Implementation in Business-to-Business Markets: A Contingency Perspective.

Published in:

Journal of Personal Selling & Sales Management, 2012, v. 32, n. 1, p. 117, doi. 10.2753/PSS0885-3134320110

By:

Ahearne, Michael;
Rapp, Adam;
Mariadoss, Babu John;
Ganesan, Shankar

Publication type:

Article

PERSONAL SELLING AND SALES MANAGEMENT ABSTRACTS.

Published in:: 2009
Publication type:: Abstract

THE PURSUIT OF EXCELLENCE IN PROCESS THINKING AND CUSTOMER RELATIONSHIP MANAGEMENT.

Published in:

Journal of Personal Selling & Sales Management, 2009, v. 29, n. 2, p. 111, doi. 10.2753/PSS0885-3134290201

By:

Dickson, Peter R.;
Lassar, Walfried M.;
Hunter, Gary;
Chakravorti, Samit

Publication type:

Article

THE SALES FORCE TECHNOLOGY--PERFORMANCE CHAIN: THE ROLE OF ADAPTIVE SELLING AND EFFORT.

Published in:

Journal of Personal Selling & Sales Management, 2008, v. 28, n. 4, p. 335, doi. 10.2753/PSS0885-3134280401

By:

Rapp, Adam;
Agnihotri, Raj;
Forbes, Lukas P.

Publication type:

Article

PERSONAL SELLING AND SALES MANAGEMENT ABSTRACTS.

Published in:: 2008
Publication type:: Abstract

EFFECTS OF SALES FORCE AUTOMATION USE ON SALES FORCE ACTIVITIES AND CUSTOMER RELATIONSHIP MANAGEMENT PROCESSES.

Published in:

Journal of Personal Selling & Sales Management, 2008, v. 28, n. 2, p. 167, doi. 10.2753/PSS0885-3134280205

By:

Moutot, Jean-Michel;
Bascoul, Ganaël

Publication type:

Article

SALES TECHNOLOGY ORIENTATION, INFORMATION EFFECTIVENESS, AND SALES PERFORMANCE.

Published in:

Journal of Personal Selling & Sales Management, 2006, v. 26, n. 2, p. 95, doi. 10.2753/PSS0885-3134260201

By:

Hunter, Gary K.;
Perreault Jr, William D.

Publication type:

Article

A CONTEMPORARY TAXONOMY OF SALES POSITIONS.

Published in:

Journal of Personal Selling & Sales Management, 2006, v. 26, n. 1, p. 55, doi. 10.2753/PSS0885-3134260105

By:

Moncrief, William C.;
Marshall, Greg W.;
Lassk, Felicia G.

Publication type:

Article

LEVERAGING CRM FOR SALES: THE ROLE OF ORGANIZATIONAL CAPABILITIES IN SUCCESSFUL CRM IMPLEMENTATION.

Published in:

Journal of Personal Selling & Sales Management, 2006, v. 26, n. 1, p. 39, doi. 10.2753/PSS0885-3134260104

By:

Raman, Pushkala;
Wittmann, C. Michael;
Rauseo, Nancy A.

Publication type:

Article

ENHANCING CUSTOMER-NEEDS--DRIVEN CRM STRATEGIES: CORE SELLING TEAMS, KNOWLEDGE MANAGEMENT COMPETENCE, AND RELATIONSHIP MARKETING COMPETENCE.

Published in:

Journal of Personal Selling & Sales Management, 2005, v. 25, n. 4, p. 329, doi. 10.1080/08853134.2005.10749068

By:

Arnett, Dennis B.;
Badrinarayanan, Vishag

Publication type:

Article

A COMPENDIUM OF SALES-RELATED LITERATURE IN CUSTOMER RELATIONSHIP MANAGEMENT: PROCESSES AND TECHNOLOGIES WITH MANAGERIAL IMPLICATIONS.

Published in:

Journal of Personal Selling & Sales Management, 2005, v. 25, n. 3, p. 231, doi. 10.1080/08853134.2005.10749061

By:

Landry, Timothy D.;
Arnold, Todd J.;
Arndt, Aaron

Publication type:

Article

CRM IN SALES-INTENSIVE ORGANIZATIONS: A REVIEW AND FUTURE DIRECTIONS.

Published in:

Journal of Personal Selling & Sales Management, 2005, v. 25, n. 2, p. 169, doi. 10.1080/08853134.2005.10749057

By:

Tanner Jr., John F.;
Ahearne, Michael;
Leigh, Thomas W.;
Mason, Charlotte H.;
Moncrief, William C.

Publication type:

Article

WHO'S ON FIRST? STAKEHOLDER DIFFERENCES IN CUSTOMER RELATIONSHIP MANAGEMENT AND THE ELUSIVE NOTION OF "SHARED UNDERSTANDING".

Published in:

Journal of Personal Selling & Sales Management, 2004, v. 24, n. 4, p. 323, doi. 10.1080/08853134.2004.10749041

By:

Plouffe, Christopher R.;
Williams, Brian C.;
Leigh, Thomas W.

Publication type:

Article

SALES FORCE AUTOMATION AND SALES PERFORMANCE: DO EXPERIENCE AND EXPERTISE MATTER?

Published in:

Journal of Personal Selling & Sales Management, 2004, v. 24, n. 4, p. 311, doi. 10.1080/08853134.2004.10749040

By:

Dong-Gil Ko;
Dennis, Alan R.

Publication type:

Article

EFFECT OF TECHNOLOGY ON SALES PERFORMANCE: PROGRESSING FROM TECHNOLOGY ACCEPTANCE TO TECHNOLOGY USAGE AND CONSEQUENCE.

Published in:

Journal of Personal Selling & Sales Management, 2004, v. 24, n. 4, p. 297, doi. 10.1080/08853134.2004.10749039

By:

Ahearne, Michael;
Srinivasan, Narasimhan;
Weinstein, Luke

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT IMPLEMENTATION GAPS.

Published in:

Journal of Personal Selling & Sales Management, 2004, v. 24, n. 4, p. 279, doi. 10.1080/08853134.2004.10749038

By:

Zablah, Alex R.;
Bellenger, Danny N.;
Johnston, Wesley J.

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT: ITS DIMENSIONS AND EFFECT ON CUSTOMER OUTCOMES.

Published in:

Journal of Personal Selling & Sales Management, 2004, v. 24, n. 4, p. 263, doi. 10.1080/08853134.2004.10749037

By:

Yim, Frederick Hong-kit;
Anderson, Rolph E.;
Swaminathan, Srinivasan

Publication type:

Article

INTRODUCTION: JPSSM SPECIAL ISSUE ON CUSTOMER RELATIONSHIP MANAGEMENT.

Published in:

Journal of Personal Selling & Sales Management, 2004, v. 24, n. 4, p. 259, doi. 10.1080/08853134.2004.10749036

By:

Leigh, Thomas W.;
Tanner Jr., John F.

Publication type:

Article

FROM THE EDITOR.

Published in:

Journal of Personal Selling & Sales Management, 2004, v. 24, n. 4, p. 257, doi. 10.1080/08853134.2004.10749035

By:

Marshall, Greg W.

Publication type:

Article

SALES FORCE INVOLVEMENT IN CRM INFORMATION SYSTEMS: PARTICIPATION, SUPPORT, AND FOCUS.

Published in:

Journal of Personal Selling & Sales Management, 2004, v. 24, n. 3, p. 229, doi. 10.1080/08853134.2004.10749033

By:

Pass, Michael W.;
Evans, Kenneth R.;
Schlacter, John L.

Publication type:

Article

MARKETING CONTROL AND SALES FORCE CUSTOMER ORIENTATION.

Published in:

Journal of Personal Selling & Sales Management, 2004, v. 24, n. 3, p. 167, doi. 10.1080/08853134.2004.10749029

By:

Schwepker Jr., Charles H.;
Good, David J.

Publication type:

Article

INFUSING TECHNOLOGY INTO PERSONAL SELLING.

Published in:

Journal of Personal Selling & Sales Management, 2002, v. 22, n. 3, p. 189, doi. 10.1080/08853134.2002.10754306

By:

Widmier, Scott M.;
Jackson Jr., Donald W.;
McCabe, Deborah Brown

Publication type:

Article

Toward a Shortened Measure of Adaptive Selling.

Published in:

Journal of Personal Selling & Sales Management, 2002, v. 22, n. 2, p. 111, doi. 10.1080/08853134.2002.10754299

By:

Robinson, Jr., Leroy;
Marshall, Greg W.;
Moncriof, William C.;
Lassk, Felicia G.

Publication type:

Article