Works matching DE "CUSTOMER relationship management"
Results: 2726
Understanding the survival strategies: organization resilience and innovative capabilities in post-pandemic East Asia.
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- Asia Pacific Business Review, 2025, v. 31, n. 2, p. 223, doi. 10.1080/13602381.2024.2406087
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- Article
The role of digital twins in lean supply chain management: review and research directions.
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- International Journal of Production Research, 2025, v. 63, n. 5, p. 1851, doi. 10.1080/00207543.2024.2372655
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- Article
Evaluating Machine Learning Performance and Consumer Sentiments on E-Commerce Platforms: A Comprehensive Twitter Analysis of Amazon.
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- Ingénierie des Systèmes d'Information, 2025, v. 30, n. 2, p. 505, doi. 10.18280/isi.300222
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- Article
Strengthening resilience: the synergistic role of credit risk and customer relationship management in non-bank financial institutions.
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- International Journal of Research in Business & Social Science, 2025, v. 14, n. 1, p. 17, doi. 10.20525/ijrbs.v14i1.3839
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- Article
WHAT IS THE MEANING AND IMPORTANCE OF CUSTOMER ORIENTATION AS PART OF THE BUSINESS MODELS? THE CASE OF RETAIL CHAINS IN THE FOOD MARKET.
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- Polish Journal of Management Studies, 2024, v. 30, n. 1, p. 169, doi. 10.17512/pjms.2024.30.1.10
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- Article
Mapping Customer Relationship Management Research in Higher Education: Trends and Future Directions.
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- Administrative Sciences (2076-3387), 2025, v. 15, n. 2, p. 68, doi. 10.3390/admsci15020068
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- Article
Exploring Customer-based Airline Brand Equity: Evidence from Taiwan.
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- Transportation Journal (American Society of Transportation & Logistics Inc), 2010, v. 49, n. 1, p. 24, doi. 10.5325/transportationj.49.1.0024
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Evaluating Key Logistics Capabilities for International Distribution Center Operators in Taiwan.
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- Transportation Journal (American Society of Transportation & Logistics Inc), 2006, v. 45, n. 4, p. 9, doi. 10.5325/transportationj.45.4.0009
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- Article
Optimizing Tax Through Structured Data Storage and Data Pipelines.
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- Tax Executive, 2025, v. 77, n. 1, p. 58
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- Article
Stakeholder relations and the persistence of corporate financial performance.
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- Strategic Management Journal (John Wiley & Sons, Inc.) - 1980 to 2009, 2009, v. 30, n. 8, p. 895, doi. 10.1002/smj.759
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- Article
Innovation is the Way Forward.
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- 2009
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- Opinion
Motivating and Retaining Festival Patronage.
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- Event Management, 2020, v. 24, n. 4, p. 447, doi. 10.3727/152599519X15506259856101
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- Article
An analysis of discerning customer behaviour: an exploratory study.
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- Total Quality Management & Business Excellence, 2013, v. 24, n. 11/12, p. 1316, doi. 10.1080/14783363.2013.807684
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- Article
Does customer relationship management influence call centre quality performance? An empirical industry analysis.
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- Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1035, doi. 10.1080/14783363.2013.796160
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- Article
Adapted customer relationship management implementation framework: facilitating value creation in nursing homes.
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- Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 991, doi. 10.1080/14783363.2013.776771
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- Article
Relationship quality in a coproduction context and the moderating effects of relationship orientation.
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- Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1062, doi. 10.1080/14783363.2011.637796
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- Article
An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan.
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- Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1004, doi. 10.1080/14783363.2011.637783
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- Article
The impact of customer relationship management through implementation of information systems.
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- Total Quality Management & Business Excellence, 2010, v. 21, n. 11, p. 1085, doi. 10.1080/14783360903250514
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- Article
Factors driving website success - the key role of Internet customisation and the influence of website design quality and Internet marketing strategy.
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- Total Quality Management & Business Excellence, 2010, v. 21, n. 11, p. 1141, doi. 10.1080/14783363.2010.529335
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- Article
Business performance and customer relationship management: The effect of IT, organisational contingency and business process on Taiwanese manufacturers.
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- Total Quality Management & Business Excellence, 2010, v. 21, n. 1, p. 43, doi. 10.1080/14783360903492595
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- Article
The TQM extension: Total customer relationship management.
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- Total Quality Management & Business Excellence, 2010, v. 21, n. 1, p. 79, doi. 10.1080/14783360903492678
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- Article
Determinants of Customer Satisfaction in a Multi-Channel B2B Environment.
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- Total Quality Management & Business Excellence, 2007, v. 18, n. 8, p. 915, doi. 10.1080/14783360701350938
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- Article
An Examination of Customer Relationship Management (CRM) Technology Adoption and its Impact on Business-to-Business Customer Relationships.
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- Total Quality Management & Business Excellence, 2007, v. 18, n. 8, p. 927, doi. 10.1080/14783360701350961
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- Article
Quality Management in Business Relationships: The Role of Brands in an Open Source Environment.
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- Total Quality Management & Business Excellence, 2007, v. 18, n. 8, p. 947, doi. 10.1080/14783360701351043
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- Article
Critical Factors and Benefits in the Implementation of Customer Relationship Management.
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- Total Quality Management & Business Excellence, 2007, v. 18, n. 5, p. 483, doi. 10.1080/14783360701239941
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- Article
An Empirical Investigation on the Economic Consequences of Customer Satisfaction.
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- Total Quality Management & Business Excellence, 2007, v. 18, n. 5, p. 555, doi. 10.1080/14783360701240493
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- Article
Relationship Management in the Business of Quality and Communication.
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- Total Quality Management & Business Excellence, 2007, v. 18, n. 1/2, p. 119, doi. 10.1080/14783360601051859
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- Article
Application of customer satisfaction study to derive customer knowledge.
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- Total Quality Management & Business Excellence, 2006, v. 17, n. 4, p. 439, doi. 10.1080/14783360500528197
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- Article
Enhancing care services quality of nursing homes using data mining.
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- Total Quality Management & Business Excellence, 2005, v. 16, n. 5, p. 575, doi. 10.1080/14783360500077476
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- Article
Establishing customer relationship management framework in nursing homes.
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- Total Quality Management & Business Excellence, 2005, v. 16, n. 5, p. 607, doi. 10.1080/14783360500077559
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- Article
The Consequences of Client's Organizations on Management Consulting: Analysis of Consulting Projects in Belarus – an Experience Report.
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- Journal for East European Management Studies, 2017, v. 22, n. 3, p. 421, doi. 10.5771/0949-6181-2017-3-421
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- Article
Robotic Process Automation at Telefónica O2.
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- MIS Quarterly Executive, 2016, v. 15, n. 1, p. 21
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- Article
Multi Clustering Recommendation System for Fashion Retail.
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- Multimedia Tools & Applications, 2023, v. 82, n. 7, p. 9989, doi. 10.1007/s11042-021-11837-5
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- Article
A novel hybrid intelligent technique to enhance customer relationship management in online food delivery system.
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- Multimedia Tools & Applications, 2022, v. 81, n. 20, p. 28583, doi. 10.1007/s11042-022-12877-1
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- Article
Tour leader likeability and tourist citizenship behaviours: mediating effect of perceived value.
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- Current Issues in Tourism, 2021, v. 24, n. 18, p. 2628, doi. 10.1080/13683500.2020.1849044
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- Article
Customer relationship management in hotels: examining critical success factors.
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- Current Issues in Tourism, 2014, v. 17, n. 5, p. 387, doi. 10.1080/13683500.2013.805734
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- Article
Otel İşletmelerinde Müşteri İlişkileri Bölümüne Yönelik İnternet Üzerinden Verilen İş İlanlarının İçerik Analizi.
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- Current Perspectives in Social Sciences, 2023, v. 27, n. 1, p. 24, doi. 10.5152/JSSI.2023.22391
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- Article
Effective CRM Adoption and Implementation: The Critical Role of Flexibility.
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- Optimization: Journal of Research in Management, 2019, v. 11, n. 1, p. 11
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- Article
The Role of Technology-Based Customer Relationship Management in Sustainable Competitive Advantage - A Field Study of Iraqi Banks.
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- Journal of Economics & Administrative Sciences, 2024, v. 30, n. 142, p. 86, doi. 10.33095/t29arx88
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- Article
The Impact of Customer Relationship Management on Sustainable Competitive Advantage Mediator Brand Citizenship Behavior: An Analytical Study in a Sample of Iraqi Banks.
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- Journal of Economics & Administrative Sciences, 2024, v. 30, n. 141, p. 54, doi. 10.33095/w73her12
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- Article
The Effect of Dynamic Marketing Capabilities on Organizational Reputation: An Analytical Research in General Company Diyala.
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- Journal of Economics & Administrative Sciences, 2024, v. 30, n. 140, p. 238, doi. 10.33095/0fw8ah03
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- Article
دور جهدة حياة العسل والدعادة التشغيسية في تحدين إدارة علاقات الزبهن: بحث تحليلي في عيشة من فشادق الدرجة السستازة في بغداد.
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- Journal of Baghdad College of Economic Sciences University, 2021, n. 63, p. 245
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- Article
اليقظة التسويقية للخدمة المصرفية وأثرها في جذب الودائع )بحث تطبيقي في عينة من المصارف التجارية الخاصة).
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- Journal of The Iraqi University, 2022, v. 54, n. 2, p. 477
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- Article
The Influence of Relationship Marketing Strategies on the Performance of Commercial Banks in Tanzania.
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- Tanzania Journal of Development Studies, 2019, v. 17, n. 2, p. 115
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- Article
Formatting work: Cloud platforms and the infrastructuring of capitalist asymmetries in software work.
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- Convergence: The Journal of Research into New Media Technologies, 2024, v. 30, n. 6, p. 2187, doi. 10.1177/13548565241268013
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- Article
Evaluating Relationship between CRM, Customer Satisfaction and Client Loyalty in Indian Real Estate.
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- Acta Universitatis Bohemiae Meridionales, 2022, v. 25, n. 2, p. 112, doi. 10.32725/acta.2022.013
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- Article
Digitisation Will Impact All Automotive Assets.
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- DigiWorld Economic Journal, 2017, v. 105, p. 113
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- Article
Analisis Pengelompokan Gangguan TIK Pada Sistem Pencatatan Layanan Menggunakan Algoritma K-Means dan Metode Elbow.
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- Techno.com, 2023, v. 22, n. 2, p. 348, doi. 10.33633/tc.v22i2.7819
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- Article
Penerapan Association Rules untuk Elemen Cross Selling Pada Sistem Informasi Customer Development.
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- Techno.com, 2021, v. 20, n. 3, p. 420, doi. 10.33633/tc.v20i3.4750
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- Article
Analisis Loyalitas Agen Biasa dan Agenstok Menggunakan Model RFM (Recency,Frequency, Monetery) dan Algoritma K-Medoids pada BC 4 HPAI Pekanbaru.
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- Techno.com, 2021, v. 20, n. 1, p. 109, doi. 10.33633/tc.v20i1.4219
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- Article