Works matching DE "CUSTOMER relationship management"

Results: 2808

They're not my people: When inclusive marketing backfires.

Published in:

Journal of the Academy of Marketing Science, 2025, v. 53, n. 2, p. 563, doi. 10.1007/s11747-025-01105-5

By:

Hassan, Louise May;
McGowan, Miriam;
Shiu, Edward

Publication type:

Article

THE USE OF CRM IN THE MANAGEMENT OF MICRO AND SMALL BUSINESSES: A QUALITATIVE ANALYSIS.

Published in:

Environmental & Social Management Journal / Revista de Gestão Social e Ambiental, 2025, v. 19, n. 4, p. 1, doi. 10.24857/rgsa.v19n4-12

By:

Desconsi, Rafael;
Lazzari, Fernanda

Publication type:

Article

The Role of Digital Communication Technologies Through Customer and Market Knowledge in B2B on Sales Performance and Satisfaction.

Published in:

Journal of Business-to-Business Marketing, 2025, v. 32, n. 2, p. 165, doi. 10.1080/1051712X.2024.2386533

By:

Høgevold, Nils;
Rodriguez, Rocio;
Otero-Neira, Carmen;
Svensson, Göran

Publication type:

Article

End‐user access to multiple sources: incorporating knowledge discovery into knowledge management.

Published in:

Intelligent Systems in Accounting, Finance & Management, 2002, v. 11, n. 4, p. 201, doi. 10.1002/isaf.233

By:

Morik, Katharina;
Hüppe, Christian;
Unterstein, Klaus

Publication type:

Article

AI-Driven Predictive Analytics for CRM to Enhance Retention Personalization and Decision-Making.

Published in:

International Journal of Advanced Computer Science & Applications, 2025, v. 16, n. 4, p. 552, doi. 10.14569/ijacsa.2025.0160456

By:

Gaidhani, Yashika;
Ramesh, Janjhyam Venkata Naga;
Singh, Sanjit;
Dagar, Reetika;
Rao, T. Subha Mastan;
Godla, Sanjiv Rao;
El-Ebiary, Yousef A. Baker

Publication type:

Article

Missing link: Integrated individual leadership development, employee engagement, and customer value-added improvement.

Published in:

Performance Improvement, 2012, v. 51, n. 2, p. 28, doi. 10.1002/pfi.21247

By:

Heldenbrand, Lois;
Simms, Michael S.

Publication type:

Article

An integrated framework of change management for social CRM implementation.

Published in:

Information Systems & e-Business Management, 2021, v. 19, n. 1, p. 43, doi. 10.1007/s10257-020-00479-z

By:

Jami Pour, Mona;
Hosseinzadeh, Mahnaz

Publication type:

Article

Multidimensional appraisal of customer relationship management: integrating balanced scorecard and multi criteria decision making approaches.

Published in:

Information Systems & e-Business Management, 2016, v. 14, n. 2, p. 217, doi. 10.1007/s10257-015-0281-8

By:

Keramati, Abbas;
Shapouri, Fatemeh

Publication type:

Article

Understanding the moderating roles of types of recommender systems and products on customer behavioral intention to use recommender systems.

Published in:

Information Systems & e-Business Management, 2015, v. 13, n. 4, p. 769, doi. 10.1007/s10257-014-0269-9

By:

Wang, Yen-Yao;
Luse, Andy;
Townsend, Anthony;
Mennecke, Brian

Publication type:

Article

Integrating management of customer value and risk in e-commerce.

Published in:

Information Systems & e-Business Management, 2012, v. 10, n. 1, p. 101, doi. 10.1007/s10257-010-0152-2

By:

Ruch, Markus;
Sackmann, Stefan

Publication type:

Article

Operating at the Edge of Technology.

Published in:

Technical Communication, 2003, v. 50, n. 1, p. 13

By:

Perlin, Neil

Publication type:

Article

Stakeholder relations and the persistence of corporate financial performance.

Published in:

Strategic Management Journal (Wiley-Blackwell) - 1980 to 2009, 2009, v. 30, n. 8, p. 895, doi. 10.1002/smj.759

By:

Choi, Jaepil;
Wang, Heli

Publication type:

Article

Customer Capital.

Published in:

Review of Economic Studies, 2014, v. 81, n. 3, p. 1102, doi. 10.1093/restud/rdu007

By:

Gourio, François;
Rudanko, Leena

Publication type:

Article

A Manager's Guide to Complaint Management.

Published in:

2018, isbn. 9781609074084

By:

Davidow, Moshe

Publication type:

Abstract

A Manager's Guide to Complaint Management.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2017, v. 30, p. 11

By:

Davidow, Moshe

Publication type:

Article

MANAGING SATISFACTION IN THE AUTOMOTIVE INDUSTRY: THE ECONOMICS OF SAVING EXPECTED DEFECTORS.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2010, v. 23, p. 83

By:

Dillard Jr., John E.;
Bates, Donald L.

Publication type:

Article

SEGMENTING THE CUSTOMER BASE IN A CRM PROGRAM ACCORDING TO CUSTOMER TOLERANCE TO INFERIORITY - A MODERATOR OF THE SERVICE FAILURE-CUSTOMER DISSATISFACTION LINK.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2009, v. 22, p. 68

By:

Zhang, Lida L.;
Lam, Long W.;
Chow, Clement S. F.

Publication type:

Article

THE IMPACT E-SERVICES FAILURES AND CUSTOMER COMPLAINTS ON ELECTRONIC COMMERCE CUSTOMER RELATIONSHIP MANAGEMENT.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2003, v. 16, p. 106

By:

Yooncheong Cho;
Il Im;
Hiltz, Roxanne

Publication type:

Article

AN EXPLORATORYINVESTIGATION INOT THE ANTECEDENT OF SATISFACTION, BRAND ATTITUDE, AND LOYALTY WITHIN THE (B2B) eCRM INDUSTRY.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2003, v. 16, p. 19

By:

Taylor, Steven A.;
Hunter, Gary

Publication type:

Article

Platform-swinging in a poly-social-media context: How and why users navigate multiple social media platforms.

Published in:

Journal of Computer-Mediated Communication, 2019, v. 24, n. 1, p. 21, doi. 10.1093/jcmc/zmy022

By:

Tandoc, Edson C;
Lou, Chen;
Min, Velyn Lee Hui

Publication type:

Article

Online Conversation and Corporate Reputation: A Two-Wave Longitudinal Study on the Effects of Exposure to the Social Media Activities of a Highly Interactive Company.

Published in:

Journal of Computer-Mediated Communication, 2015, v. 20, n. 6, p. 632, doi. 10.1111/jcc4.12132

By:

Dijkmans, Corné;
Kerkhof, Peter;
Buyukcan‐Tetik, Asuman;
Beukeboom, Camiel J.

Publication type:

Article

Utilization of Sales Management Knowledge and Identification of Contributors: An Analysis of JPSSM 1980-1990.

Published in:

Journal of Personal Selling & Sales Management, 1991, v. 11, n. 1, p. 5, doi. 10.1080/08853134.1991.10753854

By:

Swan, John E.;
Powers, Thomas L.;
Sobczak, Patrick M.

Publication type:

Article

SELLING PROCESS.

Published in:: Journal of Personal Selling & Sales Management, 1988, v. 8, n. 2, p. 64
Publication type:: Article

The Relationship of Tenure and Age to Role Clarity and Its Consequence in the Industrial Salesforce.

Published in:

Journal of Personal Selling & Sales Management, 1981, v. 2, n. 1, p. 17

By:

Bush, Ronald F.;
Busch, Paul

Publication type:

Article

Digital Enterprise and Cyber Security Evolution.

Published in:

Macromolecular Symposia, 2021, v. 396, n. 1, p. 1, doi. 10.1002/masy.202000326

By:

Raicu, Alexandra;
Raicu, Gabriel

Publication type:

Article

IT BUSINESS DEVELOPMENT STRATEGY OF ZOOM INFOTEK TELESINDO COMPANY IN PUBLIC SECTOR MARKET WITH VTDF BUSINESS MODEL AND VRIO ANALYSIS.

Published in:

Journal of Application Business & Management / Jurnal Aplikasi Bisnis dan Manajemen, 2024, v. 10, n. 2, p. 385, doi. 10.17358/jabm.10.2.385

By:

Musbakri;
Asnawi, Yudha Heryawan;
Asikin, Zenal

Publication type:

Article

OPEN THE BLINDS.

Published in:

Marketing Research, 2012, v. 24, n. 2, p. 16

By:

Fader, Peter;
Elkind, Jordan

Publication type:

Article

Is CRM c-r-u-m-m-y?

Published in:: Marketing Research, 2006, v. 18, n. 3, p. 4
Publication type:: Article

Customer Relationship Measurement.

Published in:

Marketing Research, 1999, v. 11, n. 2, p. 39

By:

Wymer, Gordon A.

Publication type:

Article

Identifying target customers.

Published in:

Marketing Research, 1998, v. 10, n. 2, p. 22

By:

Jungwhan Choi;
Cooper, Kevin;
Hamner, Phil

Publication type:

Article

`Good science'.

Published in:

Marketing Research, 1997, v. 9, n. 4, p. 22

By:

Dillon, William R.;
White, John B.;
Rao, Vithala R.;
Filak, Doug

Publication type:

Article

Neural nets for direct marketers.

Published in:

Marketing Research, 1994, v. 6, n. 1, p. 47

By:

O'Brien, Terrence V.

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS FOR CUSTOMER RETENTION IN A LIFE INSURANCE ORGANISATION IN SOUTH AFRICA.

Published in:

EUREKA: Social & Humanities, 2023, n. 2, p. 3, doi. 10.21303/2504-5571.2023.002751

By:

Abrahams, Raafiq;
Twum-Darko, Michael

Publication type:

Article

Implementation and Evaluation of a Selected CRM Tool for the Stakeholder Relationship Management in an Innovative Project.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2023, v. 49, n. 3, p. 123, doi. 10.2478/minib-2023-0018

By:

Prymon-Ryś, Ewa

Publication type:

Article

The Dynamism of the Environment — The Impact on Service Company Competitive Advantage from a CRM Dynamic Capabilities Perspective.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2023, v. 49, n. 3, p. 101, doi. 10.2478/minib-2023-0017

By:

Pukas, Anetta

Publication type:

Article

Customer Relationship Management and Survival of Manufacturing Small and Medium Enterprises in Nigeria.

Published in:

Journal of Economic & Social Development (1849-6628), 2023, v. 10, n. 2, p. 30

By:

Nwankwo, Cosmas Anayochukwu;
Kanyangale, MacDonald Isaac

Publication type:

Article

重規劃公部門之整合式話務客服系統－以台灣中央健保署為例.

Published in:

Journal of Management & Systems, 2022, v. 29, n. 2, p. 241, doi. 10.29416/JMS.202204_29(2).0005

By:

王貞淑;
周棟祥;
林湘霖;
王復中;
賴正育

Publication type:

Article

Market Segmentation in (In)Action: Marketing and 'Yet to Be Installed' Role of Big and Social Media Data.

Published in:

Historical Social Research, 2017, v. 42, n. 1, p. 103, doi. 10.12759/hsr.42.2017.1.103-122

By:

Pridmore, Jason;
Hämäläinen, Elias

Publication type:

Article

Net Promoter Score as Indicator of Library Customers' Perception.

Published in:

Journal of Library Administration, 2018, v. 58, n. 4, p. 394, doi. 10.1080/01930826.2018.1448655

By:

Laitinen, Markku A.

Publication type:

Article

Managing Customer Relationships: A Book Vendor Point-of-View.

Published in:

Journal of Library Administration, 2006, v. 44, n. 3-4, p. 43, doi. 10.1300/J111v44n03_05

By:

Coe, George

Publication type:

Article

THE LEVEL OF SELECTED CRM AREAS IN SMALL AND MEDIUM SIZED ENTERPRISES IN CZECH REPUBLIC.

Published in:

Forum Scientiae Oeconomia, 2017, v. 5, n. 4, p. 59, doi. 10.23762/FSO_VOL5NO4_17_5

By:

CHROMČÁKOVÁ, ADÉLA;
STARZYCZNÁ, HALINA;
STOKLASA, MICHAL

Publication type:

Article

Customer Relationship Management Implementation and its Implication to Customer Loyalty in Hospitality Industry.

Published in:

JDM: Jurnal Dinamika Manajemen, 2017, v. 8, n. 1, p. 92, doi. 10.15294/jdm.v8i1.10414

By:

Hardjono, Budiono;
Lai Pooi San

Publication type:

Article

أثر رضا العاملين على إدارة العلاقة مع الزبون دراسة تطبيقية على العاملين في المصارف السعودية.

Published in:

IUG Journal of Economics & Business, 2022, v. 30, n. 2, p. 69, doi. 10.33976/IUGJEB.30.2/2022/3

By:

بسيم قائد العريق

Publication type:

Article

CUSTOMER EXPERIENCE MANAGEMENT IN PHARMACEUTICAL SECTOR: AN INTERVIEW STUDY.

Published in:

2023

By:

Aksoy, Songül

Publication type:

Interview

Dijitalleşmenin İhracat Performansı Üzerindeki Etkisi: Panel Veri Analizi.

Published in:

Balkan & Near Eastern Journal of Social Sciences (BNEJSS), 2024, v. 10, p. 134

By:

AKAR, Gökhan;
SARITAŞ, Tufan;
SAÇIK, Sinem Yapar

Publication type:

Article

Kişisel Satış Süreçlerinin Yönetimi, Satış Teknikleri Ve İkna Stratejileri Üzerine Yazılım Sektöründe Nitel Bir Araştırma.

Published in:

Balkan & Near Eastern Journal of Social Sciences (BNEJSS), 2024, v. 10, p. 43

By:

CESUR, Zafer;
MEMİŞ, Salih

Publication type:

Article

Müşteri İlişkileri Yönetiminde Yeni Dijital Teknolojilerin Kullanımına Yönelik Nitel Bir Araştırma.

Published in:

Balkan & Near Eastern Journal of Social Sciences (BNEJSS), 2021, v. 7, n. 4, p. 71

By:

ESMER, Yusuf;
ŞAYLAN, Onur

Publication type:

Article

Integrating on-premises data with customer relationship management application on cloud: A hybrid IT infrastructure support service.

Published in:

Cogent Engineering, 2018, v. 5, n. 1, p. 1, doi. 10.1080/23311916.2018.1462755

By:

Chiranjeevi, H. S.;
Shenoy, Manjula K.;
Sundar, D. Syam

Publication type:

Article

The relationship between marketing capabilities and financial performance: the moderating role of customer relationship management in Jordanian SMES.

Published in:

Cogent Business & Management, 2024, v. 11, n. 1, p. 1, doi. 10.1080/23311975.2023.2297458

By:

Alhawamdeh, Hamzeh;
Irsheid Alafeef, Mahmoud Abdel Muhsen;
Mohsen Al-Afeef, Mohammad Abdel;
Alkhawaldeh, Bashar Younis;
Nawasra, Maher;
Aref Al_Rawashdeh, Hani Ali;
Zraqat, Omar;
Hussien, Lina Fuad;
Al-Eitan, Ghaith N.

Publication type:

Article

Development and initial validation of a theory of planned behavior questionnaire: Assessment of purchase intentions towards products associated with CRM campaigns.

Published in:

Cogent Business & Management, 2023, v. 10, n. 2, p. 1, doi. 10.1080/23311975.2023.2229528

By:

Shanbhag, Parthesh R.;
Pai, Yogesh P.;
Kidiyoor, Gururaj;
Prabhu, Nandan

Publication type:

Article