Works matching DE "CUSTOMER orientation"

Results: 871

Organisational Creativity and Innovative Performance: The Role of Realised Absorptive Capacity and Customer Orientation in Gastronomic Firms.

Published in:

Interdisciplinary Journal of Management Studies, 2025, v. 18, n. 2, p. 241, doi. 10.22059/ijms.2025.367375.676298

By:

de Meliza Ccorisapra-Quintana, Flor;
Portocarrero-Rivera, Alonso

Publication type:

Article

How Entrepreneurial Marketing Leads to Customer Satisfaction (The Mediation Effect of Customer Value).

Published in:

Interdisciplinary Journal of Management Studies, 2024, v. 17, n. 1, p. 239, doi. 10.22059/ijms.2023.347747.675310

By:

Lotfabadi, Vahide Tabasi;
Karimi, Nasim;
Ghasempour Ganji, Seyedeh Fatemeh

Publication type:

Article

Impact of Salesperson Behaviour on Trust Towards the Salesperson and Selling Firm in the Pharmaceutical Industry.

Published in:

Frontiers in Health Informatics, 2024, v. 13, n. 3, p. 9192

By:

Joseph, Sebin;
Karthikeyan, K.;
G., Arun;
Nathan, Senthil K.

Publication type:

Article

Impact Of Salespersons' Skills-Set On Customer Behavior: Mediating Role Of Salespersons' Relational Behavior In Pharmaceutical Industry.

Published in:

City University Research Journal (CURJ), 2019, v. 9, n. 3, p. 626

By:

Rafi, Arslan;
Saeed, Tahir

Publication type:

Article

Le rôle du management des forces de vente dans la relation orientationclient et la performance commerciale des entreprises informatiques au Togo.

Published in:

Revue des Sciences de Gestion, 2023, n. 319, p. 81, doi. 10.3917/rsg.319.0082

By:

GAFA, Yao

Publication type:

Article

Leveraging Information Technology Infrastructure to Facilitate a Firm's Customer Agility and Competitive Activity: An Empirical Investigation.

Published in:

Journal of Management Information Systems, 2012, v. 28, n. 4, p. 231, doi. 10.2753/MIS0742-1222280409

By:

Roberts, Nicholas;
Grover, Varun

Publication type:

Article

Customer Orientation: Help or Hindrance to Alternative Work Arrangement in Accounting?

Published in:

Journal of Managerial Issues, 2022, v. 34, n. 1, p. 41

By:

Weinberger, Andrew;
Austin, Rebekah;
Knight, Margaret E.

Publication type:

Article

Implementing Interfunctionally-Coordinated Market Orientation in Industrial SMEs: Lessons Learned in Commodity Markets.

Published in:

Journal of Managerial Issues, 2017, v. 29, n. 4, p. 428

By:

Wang, Yong J.;
LaPlaca, Peter;
Guo, Chiquan;
Hao, Andy W.

Publication type:

Article

Understanding Workplace Boredom among Service Employees: Qualitative Insights and Employee Outcomes.

Published in:

Journal of Managerial Issues, 2017, v. 29, n. 3, p. 278

By:

Velasco, Franklin

Publication type:

Article

Valence- and Arousal-Focused Emotional Clusters among Highly-Satisfied Customers.

Published in:

Journal of Managerial Issues, 2015, v. 27, n. 1-4, p. 43

By:

Bindroo, Vishal;
Pillai, Rajani Ganesh;
Arnold, Mark J.

Publication type:

Article

LA INTELIGENCIA ARTIFICIAL Y SUS IMPLICACIONES EN EL MARKETING.

Published in:

2023

By:

David Cáceres, José

Publication type:

Literature Review

ORGANIZATIONAL FACTORS THAT INFLUENCE SALESPERSONS' ATTITUDE TOWARDS CUSTOMER SERVICE IN THE FINANCIAL SERVICES INDUSTRY: Opportunities to generate innovation.

Published in:

Palermo Business Review, 2017, n. 15, p. 65

By:

Varghese, Jose;
Edward, Manoj;
George, Babu

Publication type:

Article

How Market Orientation Impacts Customer's Brand Loyalty and Buying Decisions.

Published in:

Journal of Risk & Financial Management, 2022, v. 15, n. 8, p. 357, doi. 10.3390/jrfm15080357

By:

Serra, Elizabeth;
de Magalhães, Mariana;
Silva, Rui;
Meirinhos, Galvão

Publication type:

Article

Intellectual capital profit chain: Linking human resource management practice systems to customer orientation.

Published in:

Human Systems Management, 2025, v. 44, n. 3, p. 448, doi. 10.1177/01672533241295610

By:

Aribi, Amal;
Kociatkiewicz, Jerzy;
Micheaux, Andrea

Publication type:

Article

A comprehensive review on persuading employees in creative industries.

Published in:

2025

By:

Ebrahiminejad, Mehran;
Amin, Fereshteh;
Sharifi, Seyed Mehdi

Publication type:

Literature Review

CUSTOMER ORIENTATION OF SERVICE EMPLOYEES: AN EMPIRICAL STUDY OF INTERNATIONAL STUDENT RECRUITMENT BUSINESS IN THAILAND.

Published in:

Oxidation Communications, 2020, v. 43, n. 3, p. 559

By:

HUGUAN, TUNYAPORN;
CHENIN CHEN;
RUANGKANJANASES, ATHAPOL

Publication type:

Article

EMPIRICAL STUDY THE INFLUENCES OF CUSTOMER ORIENTATION, SERVICE QUALITY ON BEHAVIORAL INTENTION BASED ON CHINA'S CONSUMER-TO-CONSUMER E-COMMERCE CONTEXT.

Published in:

Journal of the Balkan Tribological Association, 2016, v. 22, n. 2A-II, p. 2176

By:

CHONGCAI WANG;
MINGLI ZHANG

Publication type:

Article

Measuring Customer Perceived Hi-Tech New Product Performance: A Study of PDA Products.

Published in:

Asian Journal of Business Research, 2018, v. 8, n. 1, p. 1, doi. 10.14707/ajbr.180045

By:

Zhilin Yang

Publication type:

Article

Customer Orientation of Indian Tourism Entrepreneurs: An Empirical Analysis.

Published in:

International Journal of Business & Applied Sciences, 2016, v. 5, n. 1, p. 30

By:

Roy, Dilip;
Mandal, Kaushik;
Bagchi, Kumkum

Publication type:

Article

Store Brand Strategy: Impact of Store Environment on Customer Response.

Published in:

International Journal of Scientific Management & Development, 2017, v. 5, n. 8, p. 382

By:

Vazifehdust, Hossein;
Khalili, Mina

Publication type:

Article

Investigating the Impact of Individual and Environmental Characteristics of Staff on Customer Orientation of in Isfahan City Hospitals.

Published in:

International Journal of Scientific Management & Development, 2017, v. 5, n. 8, p. 375

By:

Ghojavand, Zahra;
Ghorbani, Hassan

Publication type:

Article

Observing the Analysis of Lean Manufacturing and Lean Accounting Approaches in Management Accounting.

Published in:

International Journal of Scientific Management & Development, 2016, v. 4, n. 9, p. 325

By:

Moghadam, Sirous Korahi;
Amiri, Seyed Pooria;
Shasavand, Mehrnoosh

Publication type:

Article

Investigating the mediating role of marketing capabilities in relationship between strategic orientation and marketing department performance (Case study: Isfahan Petrochemical Co., Persian Gulf Petrochemical Industry, Petrochemical Commercial Co, International Petrochemical Commercial and Bistoon Petrochemical Co.)

Published in:

2014

By:

Sharifi, Jalal;
ladoni, Tania;
Ebrahimi, Hadis

Publication type:

Case Study

Survey relation between share of brand and Bargaining power of buyers on the dairy industry (Case Study: Amoll Haraz Dvshh dairy company).

Published in:

2014

By:

Tehrani, Mohammad Bolorian;
Rahmani, Faezeh

Publication type:

Case Study

Stratejik Odaklılığın Çift Yönlü Dijital Dönüşüm Üzerindeki Etkisi: Yenilik Yeteneğinin Aracılık Rolü.

Published in:

Optimum: Journal of Economics & Management Sciences / Ekonomi ve Yönetim Bilimleri Dergisi, 2025, v. 12, n. 2, p. 381, doi. 10.17541/optimum.1682092

By:

ZÜMREOĞLU TEK, Dilara;
ULAŞ, Dilber;
ÖZER, Alper

Publication type:

Article

PROCESNO FUNKCIONISANJE LOKALNE SAMOUPRAVE.

Published in:

Economics: Innovative & Economic Research Journal / Casopis za Ekonomsku Teoriju i Analizu, 2015, v. 3, n. 1, p. 175, doi. 10.1515/eoik-2015-0006

By:

Jekić, Cviko

Publication type:

Article

Perceived Value, Inter-functional Coordination, and Strategic Adaptation: The Perspective on Selecting Travel Agencies from School Travel Plan.

Published in:

Journal of Tourism & Services, 2022, v. 13, n. 24, p. 234, doi. 10.29036/jots.v13i24.366

By:

TangChung Kan

Publication type:

Article

APPROACH TO CUSTOMER RELATIONSHIP MANAGEMENT (CRM)-THE NEW KEY SALES SUCCESS.

Published in:

USV Annals of Economics & Public Administration, 2012, v. 12, n. 1, p. 144

By:

Vasiliu, Daniel Mihai

Publication type:

Article

Company Offers toMeet the Needs of Business-to-Business Customers: Strategies and Orientation.

Published in:

Technology Innovation Management Review, 2020, v. 10, n. 3, p. 78, doi. 10.22215/timreview/1339

By:

Mäntyneva, Mikko

Publication type:

Article

Student as a Customer or Improving Students' Involvement in the Education Process.

Published in:

International Journal of Engineering Pedagogy, 2014, v. 4, n. 1, p. 73, doi. 10.3991/ijep.v4i1.3002

By:

Šurinová, Yulia;
Jakábová, Martina

Publication type:

Article

Technologies for value creation: an exploration of remote diagnostics systems in the manufacturing industry.

Published in:

Information Systems Journal, 2008, v. 18, n. 3, p. 227, doi. 10.1111/j.1365-2575.2007.00267.x

By:

Jonsson, Katrin;
Westergren, Ulrika H;
Holmström, Jonny

Publication type:

Article

Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China.

Published in:

Frontiers in Psychology, 2021, v. 11, p. N.PAG, doi. 10.3389/fpsyg.2021.648090

By:

Zang, Dexia;
Liu, Chang;
Jiao, Yan

Publication type:

Article

(In) Direct Effects of Customer-Defined Market Orientation on Brand Loyalty through Purchase Intention and Brand Image: A Parallel Mediation Approach.

Published in:

Lahore Journal of Business, 2021, v. 9, n. 2, p. 79, doi. 10.35536/ljb.2021.v9.i2.a4

By:

Khan, Naveed R.;
Ul Abedin, Zain;
Ghouri, Arsalan Mujahid

Publication type:

Article

A Study of Customer Orientation and Customer Commitment in the Food Sector of Pakistan.

Published in:

Lahore Journal of Business, 2020, v. 8, n. 2, p. 1

By:

Ahmad, Muhammad;
Ahmed, Mirza Ashfaq

Publication type:

Article

Practicing Market Orientation for Customer Engagement: The Mediating Effect of Personalization and Multi-Channel Marketing.

Published in:

Lahore Journal of Business, 2018, v. 7, n. 1, p. 1

By:

Shahid, Saad;
Ayaz, Rida

Publication type:

Article

Win the Brand Relevance Battle and then Build Competitor Barriers.

Published in:

California Management Review, 2012, v. 54, n. 2, p. 43, doi. 10.1525/cmr.2012.54.2.43

By:

Aaker, David A.

Publication type:

Article

Service Blueprinting: A PRACTICAL TECHNIQUE FOR SERVICE INNOVATION.

Published in:

California Management Review, 2008, v. 50, n. 3, p. 66, doi. 10.2307/41166446

By:

Bitner, Mary Jo;
Ostrom, Amy L.;
Morgan, Felicia N.

Publication type:

Article

Customer Orientated Indices and Reliability Evaluation of Meshed Power Distribution System.

Published in:

Reliability: Theory & Applications, 2020, v. 15, n. 1, p. 10

By:

Tiwary, Aditya

Publication type:

Article

The systemic perspective of service processes: underlying theory, architecture and approach.

Published in:

Production Planning & Control, 2008, v. 19, n. 5, p. 535, doi. 10.1080/09537280802200106

By:

Batista, Luciano;
Smart, Andi;
Maull, Roger

Publication type:

Article

Employee Rhetorical Sensitivity as a Mediator in the Relationship Between Customer Orientation and Customer Retention.

Published in:

South East Asian Journal of Management, 2019, v. 13, n. 2, p. 170, doi. 10.21002/seam.v13i2.11346

By:

Mokhtaruddin, Suraya Akmar;
Wel, Che Aniza Che;
Khalid, Nor Rahimy

Publication type:

Article

PERFORMANCE AND QUALITY IN EDUCATION.

Published in:

eLearning & Software for Education, 2022, v. 1, p. 240, doi. 10.12753/2066-026X-22-029

By:

EPURESCU, Elena Oliviana

Publication type:

Article

RELATIONSHIP MARKETING IN THE TOURIST SERVICES SECTOR.

Published in:

UTMS Journal of Economics, 2010, v. 1, n. 1, p. 53

By:

Cosic, Maja;
Djuric, Milenko D.

Publication type:

Article

BENEFITS, CHARACTERISTICS, COMPONENTS, AND EXAMPLES OF CUSTOMER-ORIENTED MISSION STATEMENTS.

Published in:

International Journal of Business, Marketing, & Decision Science, 2016, v. 9, n. 1, p. 19

By:

David, Fred R.;
David, Forest R.;
David, Meredith E.

Publication type:

Article

MOMENTS OF TRUTH: EXAMINING TRANSIENT AUTHENTICITY AND IDENTITY IN SERVICE ENCOUNTERS.

Published in:

Academy of Management Journal, 2013, v. 56, n. 2, p. 473, doi. 10.5465/amj.2011.0252

By:

YAGIL, DANA;
MEDLER-LIRAZ, HANA

Publication type:

Article

A CUSTOMER INTERACTION APPROACH TO STRATEGY AND PRODUCTION COMPLEXITY ALIGNMENT IN SERVICE FIRMS.

Published in:

Academy of Management Journal, 2003, v. 46, n. 6, p. 775, doi. 10.5465/30040668

By:

SKAGGS, BRUCE C.;
HUFFMAN, TAMMY ROSS

Publication type:

Article

POVEZANOST ORIJENTACIJE NA PROIZVOD I ORIJENTACIJE NAKUPCAS PERCIPIRANOM INOVATIVNOSTI PROIZVODA ZA KUPCA I USP JEŠNOSTI PODUZEĆA U KREATIVNIM I KULTURNIM INDUSTRIJAMA.

Published in:

Proceedings of the Faculty of Economics & Business in Zagreb / Zbornik Ekonomskog Fakulteta u Zagrebu, 2020, v. 18, n. 2, p. 35, doi. 10.22598/zefzg.2020.2.35

By:

Manojlović, Jelena;
Fudurić, Morana

Publication type:

Article

EFFECTS OF CUSTOMER ORIENTATION, LEARNING ORIENTATION AND INNOVATIVENESS ON HOTEL PERFORMANCE - EVIDENCE FROM CLUJ COUNTY.

Published in:

Annals of the University of Oradea, Economic Science Series, 2013, v. 22, n. 1, p. 807

By:

Roxana, Stegerean;
Anamaria, Petre;
Corina, Gavrea

Publication type:

Article

USING MARKETING RESEARCH IN ORDER TO IMPROVE CRM - A CASE STUDY FOR MOBILE TELEPHONY IN ROMANIA.

Published in:

Annals of the University of Oradea, Economic Science Series, 2008, v. 17, n. 4, p. 771

By:

Ecaterina, Brandabur Raluca;
Andrei, Popscu

Publication type:

Article

THE NEED AND IMPORTANCE OF APPLYING CRM STRATEGIES.

Published in:

Annals of the University of Oradea, Economic Science Series, 2008, v. 17, n. 4, p. 755

By:

Constantin, Bob;
Simona, Saseanu Andreea

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT - SOURCE OF EFFICIENCY IN BUSINESS.

Published in:

Annals of the University of Oradea, Economic Science Series, 2008, v. 17, n. 4, p. 100

By:

Mihaela, Bîrsan;
Ştefăniţă, Şuşu;
Alina, Balan

Publication type:

Article