Building, measuring, and profiting from customer loyalty.
- Published in:
- Journal of the Academy of Marketing Science, 2015, v. 43, n. 6, p. 790, doi. 10.1007/s11747-015-0439-4
- By:
- Publication type:
- Article
Works matching DE "CUSTOMER loyalty measurement"
Results: 15
1
2
NPS and Online WOM.
- Published in:
- Journal of Service Research, 2017, v. 20, n. 3, p. 322, doi. 10.1177/1094670517696965
- By:
- Publication type:
- Article
3
Model for measuring customer loyalty towards a service provider.
- Published in:
- Journal of Business Economics & Management, 2015, v. 16, n. 6, p. 1185, doi. 10.3846/16111699.2015.1112829
- By:
- Publication type:
- Article
4
Antecedents of Customer Satisfaction and Customer Loyalty for Emerging Devices in the Initial Market of Korea: An Equity Framework.
- Published in:
- Psychology & Marketing, 2013, v. 30, n. 8, p. 676, doi. 10.1002/mar.20637
- By:
- Publication type:
- Article
5
IN-DEPTH SEMI-DIRECTIVE INTERVIEW REGARDING THE METHODS, TECHNIQUES AND TOOLS USED BY BANKS TO ASSESS THE DEGREE OF CUSTOMERS' SATISFACTION.
- Published in:
- Annals of 'Constantin Brancusi' University of Targu-Jiu. Economy Series / Analele Universităţii 'Constantin Brâncuşi' din Târgu-Jiu Seria Economie, 2016, n. 6, p. 71
- By:
- Publication type:
- Article
6
DO SALESPEOPLE'S IN-ROLE AND EXTRAROLE BRAND-BUILDING BEHAVIORS CONTRIBUTE TO CUSTOMER LOYALTY TRANSFER?
- Published in:
- Social Behavior & Personality: an international journal, 2015, v. 43, n. 1, p. 153, doi. 10.2224/sbp.2015.43.1.153
- By:
- Publication type:
- Article
7
RELATIONSHIP-SPECIFIC INVESTMENT, GUANXI BEHAVIOR, AND SALESPERSON-OWNED CUSTOMER LOYALTY TRANSFER.
- Published in:
- Social Behavior & Personality: an international journal, 2014, v. 42, n. 7, p. 1147, doi. 10.2224/sbp.2014.42.7.1147
- By:
- Publication type:
- Article
8
IMPACT OF SERVICE RECOVERY ON REPURCHASE INTENTIONS AMONG CUSTOMERS OF CELLULAR INDUSTRY OF PAKISTAN.
- Published in:
- Grassroots (1726-0396), 2017, v. 51, n. 2, p. 76
- By:
- Publication type:
- Article
9
Place Names and Enregistered Identity of Michigan’s Upper Peninsula.
- Published in:
- Names: A Journal of Onomastics, 2018, v. 66, n. 3, p. 186, doi. 10.1080/00277738.2018.1452885
- By:
- Publication type:
- Article
10
A metacognitive decision making based-framework for bank customer loyalty measurement and management.
- Published in:
- Technological & Economic Development of Economy, 2015, v. 21, n. 2, p. 280, doi. 10.3846/20294913.2014.981764
- By:
- Publication type:
- Article
11
CUSTOMER LOYALTY MEASUREMENT AT CZECH ORGANIZATIONS.
- Published in:
- Quality Innovation Prosperity / Kvalita Inovácia Prosperita, 2013, v. 17, n. 1, p. 28, doi. 10.12776/QIP.V17I1.66
- By:
- Publication type:
- Article
12
The Abandonment of Unprofitable Customer Relationships: An Analysis of Emotional Reactions.
- Published in:
- Advances in Consumer Research, 2011, v. 38, p. 787
- By:
- Publication type:
- Article
13
Cognitive Lock-In Effects on Consumer Purchase Intentions in the Context of B2 C Web Sites.
- Published in:
- Psychology & Marketing, 2012, v. 29, n. 10, p. 738, doi. 10.1002/mar.20560
- By:
- Publication type:
- Article
14
Hotel design, guest satisfaction, and behavioural intentions.
- Published in:
- Anatolia: An International Journal of Tourism & Hospitality Research, 2017, v. 28, n. 3, p. 338, doi. 10.1080/13032917.2017.1319868
- By:
- Publication type:
- Article
15
Considerate to all clients.
- Published in:
- Issues in Accounting Education, 2015, v. 30, n. 4, p. 68
- Publication type:
- Article