Works about CUSTOMER loyalty

Results: 5000

Stress and fresh-start mindsets promote repatronage intention in loyalty programs.

Published in:

Tourism Recreation Research, 2025, v. 50, n. 3, p. 561, doi. 10.1080/02508281.2023.2301270

By:

Junior Ladeira, Wagner;
de Oliveira Santini, Fernando;
Rasul, Tareq;
Ramkissoon, Haywantee;
Nair, Sumesh;
Azhar, Mohd

Publication type:

Article

Antecedents to Brand Loyalty: The Perspective on Fast Food Services.

Published in:

Latin American Business Review, 2025, v. 26, n. 2, p. 129, doi. 10.1080/10978526.2025.2486961

By:

Gasparetto, Júlia Basso;
Eberle, Luciene;
Milan, Gabriel Sperandio;
Schmidt, Serje;
Fonseca, Marcelo Jacques

Publication type:

Article

Building Bonds: How Gamification and Online Reviews Influence Customer Loyalty.

Published in:

Journal of Risk Analysis & Crisis Response (JRACR), 2025, v. 15, n. 1, p. 206, doi. 10.54560/jracr.v15i1.566

By:

Sumarmi, Saptaningsih;
Noureldin, Amr;
Eka Lestari, Fransisca Jenny;
Widodo, Sri;
Putranti, Latifah

Publication type:

Article

Service quality or customer experience: what drives cultural heritage satisfaction and loyalty?

Published in:

Anatolia: An International Journal of Tourism & Hospitality Research, 2025, v. 36, n. 2, p. 284, doi. 10.1080/13032917.2024.2404909

By:

de Rooij, Pieter;
van Liempt, Adriaan;
van Bendegom, Coen

Publication type:

Article

The effect of gastronomy experience on destination loyalty in Kazakhstan.

Published in:

Anatolia: An International Journal of Tourism & Hospitality Research, 2025, v. 36, n. 2, p. 452, doi. 10.1080/13032917.2024.2393631

By:

Tagmanov, Urmanbek;
Ulema, Şevki;
Ekinci, Yuksel

Publication type:

Article

Wrapped input selection using multilayer perceptrons for repeat‐purchase modeling in direct marketing.

Published in:

Intelligent Systems in Accounting, Finance & Management, 2001, v. 10, n. 2, p. 115, doi. 10.1002/isaf.195

By:

Viaene, Stijn;
Baesens, Bart;
Poel, Dirk Van den;
Dedene, Guido;
Vanthienen, Jan

Publication type:

Article

ВЛИЈАНИЕ НА КВАЛИТЕТОТ НА УСЛУГИТЕ НА ОСИГУРИТЕЛНИТЕ КОМПАНИИ ВРЗ ЛОЈАЛНОСТА НА КОРИСНИЦИТЕ НА ОСИГУРИТЕЛНИ УСЛУГИ.

Published in:

Knowledge: International Journal, 2024, v. 67, n. 6, p. 1011

By:

Мечески, Стевчо;
Димоска, Славица;
Јолдеска, Ирина;
Димоска, Татјана

Publication type:

Article

La servitización como estrategia de sostenibilidad empresarial-rural.

Published in:

Económicas CUC, 2024, v. 45, n. 2, p. 1, doi. 10.17981/econcuc.Org.5751

By:

Upegui Valencia, Anlly Marcela;
Semanate Quiñonez, Hugo Alexander;
Quevedo Sánchez, Germán Felipe

Publication type:

Article

Modeling of Branding on the Example of Trading Companies.

Published in:

Technical Gazette / Tehnički Vjesnik, 2025, v. 32, n. 3, p. 966, doi. 10.17559/TV-20241031002106

By:

VUKČEVIĆ, Nikola M.;
KEDAČIĆ, Anita

Publication type:

Article

Beyond Transactions: Building Customer Loyalty and Brand Value Cocreation in Vietnamese Financial Apps.

Published in:

Human Behavior & Emerging Technologies, 2025, p. 1, doi. 10.1155/hbe2/5599209

By:

Nguyen, Luan-Thanh;
Tran, Nhi-Tuyet Thi;
Dang, Tri-Quan;
Duc, Dang Thi Viet;
Ye, WeiMing

Publication type:

Article

EGMENTAÇÃO DOS CLIENTES DE E-COMMERCE DA CIDADE DE NATAL/RN: UM ESTUDO DAS VARIÁVEIS DEMOGRÁFICAS E COMPORTAMENTAIS PELA ANÁLISE DE CORRESPONDÊNCIA SIMPLES E MÚLTIPLA.

Published in:

Revista Producao Online, 2024, v. 24, n. 4, p. 1, doi. 10.14488/1676-1901.v24i4.5325

By:

Damião de Arruda Câmara, Jéssica Maria;
Tomaz da Silva, Rayla Ingrid

Publication type:

Article

MARKETING DE RELACIONAMENTO COMO ESTRATÉGIA PARA FIDELIZAÇÃO DE CLIENTES EM UMA LOJA DE VESTUÁRIO FEMININO NUM SHOPPING CENTER DE IMPERATRIZ-MA.

Published in:

Revista Foco (Interdisciplinary Studies Journal), 2025, v. 18, n. 4, p. 1, doi. 10.54751/revistafoco.v18n4-148

By:

Pereira Guerra Silva, Rebeca Santos;
Rodrigues, Francilice

Publication type:

Article

Factors influencing customer satisfaction and loyalty in Artificial Intelligence (AI)-driven food delivery systems during and post COVID-19.

Published in:

Business & Management Studies: An International Journal (BMIJ), 2024, v. 12, n. 4, p. 674, doi. 10.15295/bmij.v12i4.2398

By:

Saygıner, Can

Publication type:

Article

KRİZLERİN KURUMSAL İTİBAR ÜZERİNDEKİ ETKİLERİ: PATİSWİSS ÖRNEĞİ.

Published in:

Journal of Administrative Sciences / Yonetim Bilimleri Dergisi, 2025, v. 23, n. 55, p. 359, doi. 10.35408/comuybd.1532544

By:

AÇIKGÖZ, Fatma YİĞİT

Publication type:

Article

Percepción de la calidad del servicio turístico del Pueblo Mágico El Fuerte, Sinaloa: una evaluación econométrica de elección ordenada.

Published in:

Revista del Centro de Investigación. Universidad La Salle, 2025, v. 16, n. 63, p. 1, doi. 10.26457/recein.2025.3991

By:

Olmos Martínez, Elizabeth;
Velarde Valdez, Mónica;
Almendarez Hernández, Marco Antonio

Publication type:

Article

A HALF-CENTURY OF SERVQUAL: EXPLORING ITS IMPACT AND FUTURE DIRECTIONS IN SERVICE QUALITY RESEARCH.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2024, v. 37, n. 2, p. 43

By:

Naylor, Gillian S.

Publication type:

Article

THE DARK SIDE OF BRAND LOYALTY IN RETAIL: SENSE OF ENTITLEMENT AND LIKELIHOOD OF MISBEHAVIOR IN LOYAL CUSTOMERS.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2024, v. 37, n. 2, p. 146

By:

Dugar, Anurag;
Chamola, Pankaj

Publication type:

Article

Probing the intrinsic mechanism and evolution characteristics of online shopping customer satisfaction via text mining of online reviews.

Published in:

PLoS ONE, 2025, v. 20, n. 5, p. 1, doi. 10.1371/journal.pone.0321202

By:

Wang, Mingyue;
Kong, Rui;
Wang, Yibo

Publication type:

Article

When Certainty Backfires: The Effects of Unwarranted Precision on Consumer Loyalty.

Published in:

Journal of Behavioral Decision Making, 2025, v. 38, n. 2, p. 1, doi. 10.1002/bdm.70013

By:

Batteux, Eleonore;
Khon, Zarema;
Bilovich, Avri;
Johnson, Samuel G. B.;
Tuckett, David

Publication type:

Article

Do Loyalty Programs Actually Build Customer Loyalty? A Service Quality Perspective from Indonesian e-Commerce.

Published in:

South East Asian Journal of Management, 2025, v. 19, n. 1, p. 123, doi. 10.7454/seam.v19i1.1784

By:

Kosimwidjaja, Jonathan Farrel;
Hadiprawoto, Triana

Publication type:

Article

أثر الإعلانات الرقمية على سلوك المستهلك: دراسة تطبيقية على مستخدمي وسائل التواصل الاجتماعي.

Published in:

Journal of Humanities & Social Sciences (2522-3380), 2025, v. 9, n. 4, p. 65, doi. 10.26389/AJSRP.K100225

By:

سارة سعد الدوسري;
صادق علي مبارك ا&#1604

Publication type:

Article

Internet companies' growth strategies: determinants of investment intensity and long-term performance.

Published in:

Strategic Management Journal (Wiley-Blackwell) - 1980 to 2009, 2006, v. 27, n. 12, p. 1183, doi. 10.1002/smj.567

By:

Eisenmann, Thomas R.

Publication type:

Article

TIGHT-LOOSE COUPLING WITH CUSTOMERS: THE ENACTMENT OF CUSTOMER ORIENTATION.

Published in:

Strategic Management Journal (Wiley-Blackwell) - 1980 to 2009, 2003, v. 24, n. 6, p. 559, doi. 10.1002/smj.319

By:

Danneels, Erwin

Publication type:

Article

VALUE CREATION IN E-BUSINESS.

Published in:

Strategic Management Journal (Wiley-Blackwell) - 1980 to 2009, 2001, v. 22, n. 6/7, p. 493, doi. 10.1002/smj.187

By:

Amit, Raphael;
Zott, Christoph

Publication type:

Article

Consumer Inattention and Bill-Shock Regulation.

Published in:

Review of Economic Studies, 2015, v. 82, n. 1, p. 219, doi. 10.1093/restud/rdu024

By:

Grubb, Michael D.

Publication type:

Article

BEYOND THE CHECKOUT LINE: EXAMINING THE IMPACT OF THE SATISFACTION-LOYALTY LINK AND BARRIERS ON BOPIS AND CURBSIDE ADOPTION AMONG SENIOR GROCERY SHOPPERS.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2024, v. 37, n. 1, p. 167

By:

Gibson, Samantha C.;
Dahl, Andrew J.;
Hsu, Maxwell K.

Publication type:

Article

DYNAMICS OF THE SENIOR CONSUMER MARKET: A REVIEW AND RESEARCH AGENDA.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2024, v. 37, n. 1, p. 98

By:

Sachdeva, Ruchika

Publication type:

Article

(RELATIVE) STATUS QUO EFFECTS ON CUSTOMER LOYALTY IN SATISFACTION AND TRUST RELATIONSHIPS IN INSURANCE.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2019, v. 32, p. 54

By:

Taylor, Steven A.;
Sirmans, E. Tice

Publication type:

Article

The Impact of Consumer Purchasing Power Fluctuations on Decision Making as it Relates to Low Involvement Consumer Satisfaction.

Published in:

2018, isbn. 9781609074084

By:

Seaman, Cristina

Publication type:

Abstract

PRICE AND QUALITY VALUE INFLUENCES ON DISCOUNT RETAIL CUSTOMER SATISFACTION AND LOYALTY.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2018, v. 31, p. 47

By:

Powers, Thomas L.;
Jack, Eric P.;
Seongwon aChoi

Publication type:

Article

DIGITAL DYSFUNCTION: CONSUMER GRUDGEHOLDING AND RETALIATION IN THE DIGITAL ERA.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2016, v. 29, p. 119

By:

ARON, DAVID

Publication type:

Article

AN EXPLORATORY INVESTIGATION INTO THE ANTECEDENTS OF SATISFACTION, BRAND ATTITUDE, AND LOYALTY WITHIN THE (B2B) ECRM INDUSTRY.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014, v. 27, p. 24

By:

Taylor, Steven A.;
Hunter, Gary

Publication type:

Article

VALUE, SATISFACTION, AND LOYALTY: AN EVOLVING CONCEPTUALIZATION.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014, v. 27, p. 19

By:

Taylor, Steven A.;
Hunter, Gary

Publication type:

Article

AN EFFORT MODEL OF FIRST-STAGE COMPLAINING BEHAVIOR.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014, v. 27, p. 6

By:

Huppertz, John W.

Publication type:

Article

THE EFFORT MODEL OF CONSUMER COMPLAINING BEHAVIOR: AN UPDATE AND NEW RESEARCH DIRECTIONS.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014, v. 27, p. 2

By:

Huppertz, John W.

Publication type:

Article

INVESTIGATING THE MEDIATING EFFECT OF CUSTOMER SATISFACTION IN THE SERVICE QUALITY - CUSTOMER LOYALTY RELATIONSHIP.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2013, v. 26, p. 95

By:

Srivastava, Medha;
Rai, Alok Kumar

Publication type:

Article

CONSUMER PARTICIPATION AND THE TRUST TRANSFERENCE PROCESS IN USING ONLINE RECOMMENDATION AGENTS.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2012, v. 25, p. 96

By:

Dabholkar, Pratibha A.;
Sheng, Xiaojing

Publication type:

Article

"I WILL HAVE NO OTHER!" - THE ROLE OF COMMUNICATION AND TRUST IN DRIVING EXCLUSIVE BEHAVIOR.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2012, v. 25, p. 80

By:

Walz, Anna M.;
Celuch, Kevin;
Robinson, Nadine G.

Publication type:

Article

RETAILER BRAND EXPERIENCE, BRAND EXPERIENCE CONGRUENCE, AND CONSUMER SATISFACTION.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2012, v. 25, p. 63

By:

Ishida, Chiharu;
Taylor, Steven A.

Publication type:

Article

SATISFACTION, REGRET, AND STATUS QUO EFFECTS ON THE FORMATION OF CONSUMER LOYALTY.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2012, v. 25, p. 24

By:

Taylor, Steven A.

Publication type:

Article

AN EXAMINATION OF THE RELATIONSHIPS AND INTERACTIONS AMONG PRODUCT, BRAND, PERSONAL AND SERVICE PROVIDER LOYALTY.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2011, v. 24, p. 41

By:

Salegna, Gary J.;
Fazel, Farzaneh

Publication type:

Article

CUSTOMER LOYALTY, REPURCHASE AND SATISFACTION: A META-ANALYTICAL REVIEW.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2011, v. 24, p. 1

By:

Curtis, Tamilla;
Abratt, Russell;
Rhoades, Dawna;
Dion, Paul

Publication type:

Article

LOYALTY'S INFLUENCE ON THE CONSUMER SATISFACTION AND (RE) PURCHASE BEHAVIOR RELATIONSHIP.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2009, v. 22, p. 36

By:

Leingpibul, Thaweephan;
Thomas, Susil;
Broyles, S. Allen;
Ross, Robert H.

Publication type:

Article

LOYALTY AND ITS INFLUENCE ON COMPLAINING BEHAVIOR AND SERVICE RECOVERY SATISFACTION.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2009, v. 22, p. 21

By:

Ashley, Christy;
Varki, Sajeev

Publication type:

Article

DELIGHTED CONSUMERS BUY AGAIN.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2005, v. 18, p. 94

By:

Hicks, Jessica M.;
Page Jr., Thomas J.;
Behe, Bridget K.;
Dennis, Jennifer H.;
Fernandez, R. Thomas

Publication type:

Article

CONSUMER LOYALTY TO SERVICE PROVIDERS: AN INTEGRATED CONCEPTUAL MODEL.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2005, v. 18, p. 51

By:

Salegna, Gary J.;
Goodwin, Stephen A.

Publication type:

Article

THE EFFECTS OF SERVICE GUARANTEES ON SERVICE EVALUATIONS DURING A VOICED COMPLAINT AND SERVICE RECOVERY.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2005, v. 18, p. 32

By:

McColl, Rod;
Mattsson, Jan;
Morley, Clive

Publication type:

Article

POST PURCHASE BEHAVIORAL INTENTIONS: AN EMPIRICAL STUDY OF DISSATISFIED RETAIL CONSUMERS IN MEXICO.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 152

By:

Hernandez, Mariana;
Fugate, Douglas L.

Publication type:

Article

CREATING VALUE FOR ONLINE SHOPPERS: IMPLICATIONS FOR SATISFACTION AND LOYALTY.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 54

By:

Eun-Ju Lee;
Overby, Jeffrey W.

Publication type:

Article

PATIENT AS A SOURCE OF RECOMMENDATION AND ITS INFLUENCE ON ANOTHER PATIENT'S LOYALTY TO THE PHYSICIAN: AN EXPLORATORY EMPIRICAL STUDY.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 16

By:

Salgaonkar, Pradeep B.;
Mekoth, Nandakumar

Publication type:

Article