Works about CUSTOMER feedback

Results: 577

EVALUATION OF CUSTOMER SATISFACTION DIMENSIONS IN FULL SERVICE AND LOW-COST AIRLINES VIA DYNAMIC TOPIC MODELING APPROACH.

Published in:

Visionary E-Journal / Vizyoner Dergisi, 2025, v. 16, n. 46, p. 559, doi. 10.21076/vizyoner.1553607

By:

ÖZKAN, Bilgehan;
ATALIK, Özlem

Publication type:

Article

A Study of the Effect of AI-Generated Image Recommendation Services on Purchasing Intentions for Online Shopping.

Published in:: Journal of Electronic Commerce in Organizations, 2025, v. 23, n. 1, p. 1, doi. 10.4018/jeco.373765
Publication type:: Article

A Study of the Effect of AI-Generated Image Recommendation Services on Purchasing Intentions for Online Shopping.

Published in:

Journal of Electronic Commerce in Organizations, 2025, v. 23, n. 1, p. 1, doi. 10.4018/JECO.373765

By:

Tsaiyi, Wu;
Tliche, Youssef;
El Nemr, Nadia;
El Nemr, Diana;
Radhoui, Hamdi

Publication type:

Article

Collaboration for Better Discovery.

Published in:

Touchpoint, 2025, v. 16, n. 1, p. 36, doi. 10.30819/touchpoint.16-1.07

By:

Makowiecki, Filip

Publication type:

Article

BERTurk-Based Sentiment Analysis on E-Commerce Multi Domain Product Reviews.

Published in:

Afyon Kocatepe University Journal of Science & Engineering / Afyon Kocatepe Üniversitesi Fen Ve Mühendislik Bilimleri Dergisi, 2025, v. 25, n. 3, p. 497, doi. 10.35414/akufemubid.1537513

By:

TEKE, Bekir;
YAZICI, Seda Nur;
ZAMIR, Gulseren;
BUDAK, Ali Bugrahan;
KARABEY AKSAKALLI, Isil

Publication type:

Article

Is Economies of Scale Driving Everything as a Service?

Published in:

Systems, 2025, v. 13, n. 5, p. 356, doi. 10.3390/systems13050356

By:

Laudal, Thomas

Publication type:

Article

Supplier involvement and customer involvement effect on new product development success in the financial service industry.

Published in:

Service Industries Journal, 2010, v. 30, n. 2, p. 185, doi. 10.1080/02642060802116354

By:

Chien, Shu-Hua;
Chen, Jyh-jye

Publication type:

Article

A new service development integrated model.

Published in:

Service Industries Journal, 2009, v. 29, n. 12, p. 1669, doi. 10.1080/02642060902793573

By:

Lee, Yu-Cheng;
Chen, Jih-Kuang

Publication type:

Article

When Consistency Matters: The Effect of Valence Consistency on Review Helpfulness.

Published in:

Journal of Computer-Mediated Communication, 2015, v. 20, n. 2, p. 136, doi. 10.1111/jcc4.12106

By:

Quaschning, Simon;
Pandelaere, Mario;
Vermeir, Iris

Publication type:

Article

CITIES + TECH.

Published in:: Government Technology, 2025, v. 38, n. 1, p. 30
Publication type:: Article

Hybrid group decision-making technique under spherical fuzzy N-soft expert sets.

Published in:

Artificial Intelligence Review, 2022, v. 55, n. 5, p. 4117, doi. 10.1007/s10462-021-10103-2

By:

Akram, Muhammad;
Ali, Ghous;
Peng, Xindong;
Ul Abidin, Muhammad Zain

Publication type:

Article

Measuring and adapting behavior during product interaction to influence affect.

Published in:

Personal & Ubiquitous Computing, 2013, v. 17, n. 1, p. 81, doi. 10.1007/s00779-011-0472-3

By:

Bruns Alonso, Miguel;
Hummels, Caroline;
Keyson, David;
Hekkert, Paul

Publication type:

Article

Calibrating managerial knowledge of customer feedback measures: a conceptual model.

Published in:

Marketing Theory, 2006, v. 6, n. 2, p. 223, doi. 10.1177/1470593106063984

By:

Gopalakrishna Pillai, Kishore;
Goldsmith, Ronald E.

Publication type:

Article

Market Positioning & Operational Strategy To Start Home Goods Retail Business In Indonesia.

Published in:

Devotion: Journal of Research & Community Service, 2024, v. 5, n. 12, p. 1507, doi. 10.59188/devotion.v5i12.25390

By:

Liu Yuwei

Publication type:

Article

INVESTIGATING CUSTOMER FEEDBACK ON BNIFX'S NEW PRODUCT AT PT. BANK NEGARA INDONESIA (PERSERO) TBK. JAKARTA SENAYAN.

Published in:

Devotion: Journal of Research & Community Service, 2023, v. 4, n. 7, p. 1495, doi. 10.59188/devotion.v4i7.521

By:

Hendrawan, Hariadi

Publication type:

Article

NEW PRODUCT DEVELOPMENT WITH A CUSTOMERCENTRIC APPROACH TO MEET DYNAMIC MARKET NEEDS.

Published in:

Eduvest: Journal Of Universal Studies, 2025, v. 5, n. 2, p. 1545, doi. 10.59188/eduvest.v5i2.1712

By:

Nugroho, Dony Ari

Publication type:

Article

SCORING SUCCESS.

Published in:

Marketing Research, 2011, v. 23, n. 1, p. 8

By:

Whitlark, David B.;
Rhoads, Gary K.

Publication type:

Article

LISTEN to the Customer.

Published in:

Marketing Research, 2010, v. 22, n. 2, p. 14

By:

KUMAR, V.;
BHAGWAT, YASHODA

Publication type:

Article

The importance of BUZZ.

Published in:

Marketing Research, 2010, v. 22, n. 2, p. 20

By:

Mitchell, Alanah;
Khazanchi, Deepak

Publication type:

Article

The Single-Question Trap.

Published in:

Marketing Research, 2007, v. 19, n. 2, p. 9

By:

Pingitore, Gina;
Morgan, Neil A.;
Rego, Lopo L.;
Gigliotti, Adriana;
Meyers, Jay

Publication type:

Article

MARKETING MIX.

Published in:: Marketing Research, 2007, v. 19, n. 1, p. 4
Publication type:: Article

I read about it online...

Published in:

Marketing Research, 2003, v. 15, n. 4, p. 26

By:

Yang, Zhilin;
Peterson, Robin T.

Publication type:

Article

Acting on customer feedback.

Published in:

Marketing Research, 1996, v. 8, n. 1, p. 46

By:

Legare, Thomas L.

Publication type:

Article

Western Consumers in the 1990s.

Published in:

Marketing Research, 1991, v. 3, n. 2, p. 71

By:

Townsend, Bickley

Publication type:

Article

The Impact of Digital Buyer's Decision on Online Promotion of Banking Services: Jordanian Islamic Banks-Field study.

Published in:

Amman Arab University Journal, 2024, v. 9, n. 1, p. 234

By:

Aal Ismail, Mohammad Radwan;
Al Qurashi, Thaher

Publication type:

Article

Visibility Analysis and Blind Spot Optimization of Cabs of Variable-reach Trucks.

Published in:: Construction Machinery & Equipment, 2024, v. 55, n. 5, p. 1
Publication type:: Article

DANTOTSU 质量管理活动在杭叉生产过程中的应用.

Published in:

Construction Machinery & Equipment, 2023, v. 54, n. 7, p. 228

By:

周素华

Publication type:

Article

A hybrid model for aspect-based sentiment analysis on customer feedback: research on the mobile commerce sector in Vietnam.

Published in:

International Journal of Advances in Intelligent Informatics, 2023, v. 9, n. 2, p. 273, doi. 10.26555/ijain.v9i2.976

By:

Thanh Ho;
Hien Minh Bui;
Thai Kim Phung

Publication type:

Article

Pilot development of innovation scales for beverage manufacturing companies in a developing country.

Published in:

Cogent Business & Management, 2017, v. 4, n. 1, p. 1, doi. 10.1080/23311975.2017.1379214

By:

Nathai-Balkissoon, Marcia;
Maharaj, Chris;
Guerrero, Rafael;
Mahabir, Rydell;
Dialsingh, Isaac;
Ratajczak-Mrozek, Milena

Publication type:

Article

Leveraging Social Network Sites in New Product Development: Opportunity or Hype?

Published in:

Journal of Product Innovation Management, 2014, v. 31, p. 105, doi. 10.1111/jpim.12195

By:

Roberts, Deborah L.;
Candi, Marina

Publication type:

Article

The Story Is As Good As the Real Thing: Early Customer Input on Product Applications of Radically New Technologies.

Published in:

Journal of Product Innovation Management, 2012, v. 29, n. 4, p. 655, doi. 10.1111/j.1540-5885.2012.00931.x

By:

Hende, Ellis A.;
Schoormans, Jan P. L.

Publication type:

Article

The Effect of Concept Formulation on Concept Test Scores.

Published in:

Journal of Product Innovation Management, 2004, v. 21, n. 6, p. 389, doi. 10.1111/j.0737-6782.2004.00093.x

By:

Lees, Gavin;
Wright, Malcolm

Publication type:

Article

Market Learning and Radical Innovation: A Cross Case Comparison of Eight Radical Innovation Projects.

Published in:

Journal of Product Innovation Management, 1998, v. 15, n. 2, p. 151

By:

O'connor, Gina Colarelli

Publication type:

Article

Key Factors Affecting Customer Evaluation of Discontinuous New Products.

Published in:

Journal of Product Innovation Management, 1998, v. 15, n. 2, p. 136, doi. 10.1016/S0737-6782(97)00075-1

By:

Veryzer Jr., Robert W.

Publication type:

Article

Reconceptualizing E‐Logistics Service Quality (E‐LSQ) in Emerging Contexts: The Case of Crowdsourced Delivery.

Published in:

Journal of Business Logistics, 2025, v. 46, n. 1, p. 1, doi. 10.1111/jbl.12401

By:

Ta, Ha;
Esper, Terry L.;
Hofer, Adriana Rossiter;
Sodero, Annibal Camara

Publication type:

Article

THE IMPACT OF CUSTOMER RESPONSE ON INVENTORY AND UTILIZATION POLICIES.

Published in:

Journal of Business Logistics, 2006, v. 27, n. 2, p. 103

By:

Gonçalves, Paulo

Publication type:

Article

Heterogeneous Consumer Responses to Snack Food Taxes and Warning Labels.

Published in:

Journal of Consumer Affairs, 2011, v. 45, n. 1, p. 108, doi. 10.1111/j.1745-6606.2010.01194.x

By:

LACANILAO, RYAN D.;
CASH, SEAN B.;
ADAMOWICZ, WIKTOR L.

Publication type:

Article

The robo bias in conversational reviews: How the solicitation medium anthropomorphism affects product rating valence and review helpfulness.

Published in:

Journal of the Academy of Marketing Science, 2024, v. 52, n. 6, p. 1651, doi. 10.1007/s11747-024-01027-8

By:

Tsekouras, Dimitrios;
Gutt, Dominik;
Heimbach, Irina

Publication type:

Article

Don't give me just positive feedback: How positive and negative feedback can increase feedback-based goal setting and proactive customer service behavior.

Published in:

Journal of the Academy of Marketing Science, 2024, v. 52, n. 6, p. 1608, doi. 10.1007/s11747-024-01032-x

By:

Menguc, Bulent;
Auh, Seigyoung;
Ang, Dionysius;
Uray, Nimet

Publication type:

Article

One firm's loss is another's gain: capitalizing on other firms' service failures.

Published in:

Journal of the Academy of Marketing Science, 2015, v. 43, n. 5, p. 648, doi. 10.1007/s11747-014-0413-6

By:

Allen, Alexis;
Brady, Michael;
Robinson, Stacey;
Voorhees, Clay

Publication type:

Article

Customer Response Capability in a Sense-and-Respond Era: The Role of Customer Knowledge Process.

Published in:

Journal of the Academy of Marketing Science, 2004, v. 32, n. 3, p. 219, doi. 10.1177/0092070304263334

By:

Jayachandran, Satish;
Hewett, Kelly;
Kaufman, Peter

Publication type:

Article

A Holistic Quality Improvement Model for Food Services: Integrating Fuzzy Kano and PROMETHEE II.

Published in:

Systems, 2024, v. 12, n. 10, p. 422, doi. 10.3390/systems12100422

By:

Becerra, Claudia Editt Tornero;
Melo, Fagner José Coutinho de;
Xavier, Larissa de Arruda;
Albuquerque, André Philippi Gonzaga de;
Barbosa, Aline Amaral Leal;
Oliveira, Lucas Ambrósio Bezerra de;
Carvalho, Raíssa Souto Maior Corrêa de;
Medeiros, Denise Dumke de

Publication type:

Article

ERS – GARNET: An Ensemble Recommendation System for Sentiment Analysis Using Gated Attention-Based Recurrent Networks.

Published in:

Ingénierie des Systèmes d'Information, 2024, v. 29, n. 3, p. 839, doi. 10.18280/isi.290305

By:

Durga, Putta;
Godavarthi, Deepthi

Publication type:

Article

Soft Skills as a Key in the Technical Assistance Sector.

Published in:

Revista Internacional de Ciências, 2023, v. 13, n. 3, p. 203, doi. 10.12957/ric.2023.70794

By:

Pietra Ribeiro, Yoná;
Barni de Campos, Débora

Publication type:

Article

Facial cleansing wipes: A predictive model between consumer perception and in vitro lab measurements for rapid prototype screening.

Published in:

Journal of Industrial Textiles, 2022, v. 51, n. 9, p. 1412, doi. 10.1177/1528083720901605

By:

Xing, Huajing;
Macfie, Hal;
Vaught, Claudette;
Luo, Rui;
Chambers IV, Edgar

Publication type:

Article

What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews.

Published in:

2019

By:

Hong, Y Alicia;
Liang, Chen;
Radcliff, Tiffany A;
Wigfall, Lisa T;
Street, Richard L

Publication type:

journal article

"But His Yelp Reviews Are Awful!": Analysis of General Surgeons' Yelp Reviews.

Published in:

2019

By:

Liu, Cynthia;
Uffenheimer, Meka;
Nasseri, Yosef;
Cohen, Jason;
Ellenhorn, Joshua

Publication type:

journal article

MARKET ORIENTATION 'HICCUPS' BY SERVICE QUALITY GAPS.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2021, v. 12, n. 1, p. 1

By:

KARANI, LUCYANN MUTHONI;
AUKA, DANIEL

Publication type:

Article

ONLINE METHODS FOR VALIDATING AND TESTING ENTREPRENEURIAL IDEAS: A NEW PRODUCT DEVELOPMENT PERSPECTIVE.

Published in:

Management Research & Practice, 2024, v. 16, n. 1, p. 26

By:

BEZHOVSKI, Zlatko;
JOVANOV APASIEVA, Tamara;
TEMJANOVSKI, Riste

Publication type:

Article

Renewable Energy Intentions in Indonesian Agriproduct Purchasing: Exploring Product Quality, Customer Orientation, Perceived Environmental Knowledge, and Farmers' Knowledge with a Moderation Effect.

Published in:

Agris On-Line Papers in Economics & Informatics, 2024, v. 16, n. 4, p. 45, doi. 10.7160/aol.2024.160404

By:

Elbaar, Evi Feronika;
Masliani

Publication type:

Article