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CUSTOMER EXPERIENCE MEASUREMENTS CRITICAL REVIEW OF LITERATURE.
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- Environmental & Social Management Journal / Revista de Gestão Social e Ambiental, 2024, v. 18, n. 8, p. 1, doi. 10.24857/rgsa.v18n8-041
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- Article
Development and Validation of a Service Captivity Scale.
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- Journal of Service Research, 2024, v. 27, n. 3, p. 414, doi. 10.1177/10946705231185176
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- Article
Literatur zum Thema: Service Management in the Age of AI and Robotics.
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- Marketing Review St. Gallen, 2024, n. 4, p. 74
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- Article
DDPG-based optimal task placement strategy for computation offloading in green mobile edge networks.
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- Peer-to-Peer Networking & Applications, 2024, v. 17, n. 4, p. 2435, doi. 10.1007/s12083-024-01704-z
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- Article
Social media marketing activities, customer engagement, and customer stickiness: A longitudinal investigation.
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- Psychology & Marketing, 2024, v. 41, n. 7, p. 1597, doi. 10.1002/mar.21999
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- Article
Information and communication technology (ICT) in the phenomenon of attrition in Algerian banking sector.
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- Al Bashaer Economic Journal, 2024, v. 10, n. 2, p. 554
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- Article
Lying and Cheating the Company: The Positive and Negative Effects of Corporate Activism on Unethical Consumer Behavior.
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- Journal of Business Ethics, 2024, v. 192, n. 1, p. 39, doi. 10.1007/s10551-023-05547-1
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- Article
An Eight-Step Framework to AUTOMATE: Automation helps cut back on time lost to repeatable processes and the potential for human error.
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- Journal of Financial Planning, 2024, v. 37, n. 6, p. 64
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- Article
The role of the ISO 20022 messaging standard in improving payment transactions utilising participants' data.
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- Journal of Payments Strategy & Systems, 2024, v. 18, n. 2, p. 159
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- Article
Winning with customers: Achieving differentiation in custody and asset servicing.
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- Journal of Securities Operations & Custody, 2024, v. 16, n. 3, p. 276
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- Article
Does Experience Matter? Unraveling the Drivers of Expert and Non-Expert Mobile Consumers.
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- Journal of Theoretical & Applied Electronic Commerce Research, 2024, v. 19, n. 2, p. 958, doi. 10.3390/jtaer19020050
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- Article
THE LANDSCAPE OF DIGITAL INBOUND MARKETING TOOLS ADOPTION BY ALGERIAN FIRMS.
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- Marketing Science & Inspirations, 2024, v. 19, n. 2, p. 24, doi. 10.46286/msi.2024.19.2.3
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- Article
AI and Risk Management: The Critical Role of Service Designers.
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- Touchpoint, 2024, v. 15, n. 1, p. 69, doi. 10.30819/touchpoint.15-1.16
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- Article
How social and media cues induce live streaming impulse buying? SOR model perspective.
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- Frontiers in Psychology, 2024, p. 1, doi. 10.3389/fpsyg.2024.1379992
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- Article
Research on consumers' purchase intention of cultural and creative products—Metaphor design based on traditional cultural symbols.
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- PLoS ONE, 2024, v. 19, n. 5, p. 1, doi. 10.1371/journal.pone.0301678
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- Article
Abstract Journal Quality & Safety in Surgical Practice.
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- ANZ Journal of Surgery, 2024, v. 94, p. 190, doi. 10.1111/ans.18969
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- Article
A representation-learning approach for insurance pricing with images.
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- Astin Bulletin, 2024, v. 54, n. 2, p. 280, doi. 10.1017/asb.2024.9
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- Article
Gamification Myopia: Satiation Effects in Gamified Activities.
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- Journal of Service Research, 2024, v. 27, n. 2, p. 213, doi. 10.1177/10946705231190873
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- Article
The conceptualization of enablers and constraints of in‐store buying as part of the affordances flow funnel process through scan and go apps.
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- Psychology & Marketing, 2024, v. 41, n. 5, p. 1060, doi. 10.1002/mar.21968
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- Article
Is this really me? Investigating brand personality self‐congruity on consumer behavior in video‐based social media.
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- Psychology & Marketing, 2024, v. 41, n. 5, p. 1115, doi. 10.1002/mar.21969
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- Article
Level Up.
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- Quality Progress, 2024, v. 57, n. 5, p. 46
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- Article
STUDY-ABROAD DECISION- MAKING – COMBINING MARKETING AND BEHAVIORAL ECONOMICS PERSPECTIVES.
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- Vezetéstudomány / Budapest Management Review, 2024, v. 55, n. 5, p. 33, doi. 10.14267/VEZTUD.2024.05.03
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- Article
Unveiling the Negative Customer Experience in Diagnostic Centers: A Data Mining Approach.
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- Journal of Multidisciplinary Healthcare, 2024, v. 17, p. 1491, doi. 10.2147/JMDH.S456109
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- Article
Consumer experiences and perception with reclosable pharmaceutical child resistant closures in Ghana, West Africa.
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- Packaging Technology & Science, 2024, v. 37, n. 4, p. 283, doi. 10.1002/pts.2792
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- Article
Does ChatGPT change artificial intelligence-enabled marketing capability? Social media investigation of public sentiment and usage.
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- Global Media & China, 2024, v. 9, n. 1, p. 101, doi. 10.1177/20594364241228880
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- Article
Being in a Crowd Shifts People's Attitudes Toward Humanoids.
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- International Journal of Social Robotics, 2024, v. 16, n. 3, p. 569, doi. 10.1007/s12369-024-01108-2
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- Article
The Role of Shopping Engagement and Customer Experience on Intention to Buy based on Technology Acceptance Model in Gen Z.
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- JDM: Jurnal Dinamika Manajemen, 2024, v. 15, n. 1, p. 175
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- Article
Developing your airport customer experience measurement model.
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- Journal of Airport Management, 2024, v. 18, n. 2, p. 174
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- Article
Three Critical Considerations for New Planners.
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- Journal of Financial Planning, 2024, v. 37, n. 3, p. 24
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- Article
Setting the Tone for an Excellent Client Experience from the Beginning.
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- Journal of Financial Planning, 2024, v. 37, n. 3, p. 46
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- Article
A Model Proposal for Movie Theater Service Performance Index (MTSPI) Calculation with Structural Equation Modeling and Application.
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- Journal of Polytechnic, 2024, v. 27, n. 2, p. 575, doi. 10.2339/politeknik.1154751
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- Article
Incidents and Impacts on Operator Revenue in the Telecommunications Sector: A Multiple Case-Study Approach.
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- Journal of Telecommunications & the Digital Economy, 2024, v. 12, n. 1, p. 65, doi. 10.18080/jtde.v12n1.852
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- Article
Demystifying the Combined Effect of Consistency and Seamlessness on the Omnichannel Customer Experience: A Polynomial Regression Analysis.
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- Journal of Theoretical & Applied Electronic Commerce Research, 2024, v. 19, n. 1, p. 232, doi. 10.3390/jtaer19010013
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- Article
Die Realität im Einzelhandel erweitern.
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- Marketing Review St. Gallen, 2024, n. 2, p. 32
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- Article
Next-Gen Metaverse Customer Experience.
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- Marketing Review St. Gallen, 2024, n. 2, p. 42
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- Article
Purchase intentions in a chatbot environment: An examination of the effects of customer experience.
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- Oeconomia Copernicana, 2024, v. 15, n. 1, p. 145, doi. 10.24136/oc.2914
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- Article
How technological and natural consumption experiences impact consumer well‐being: The role of consumer mindfulness and fatigue.
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- Psychology & Marketing, 2024, v. 41, n. 3, p. 465, doi. 10.1002/mar.21925
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- Article
Designing the digitalized guest experience: A comprehensive framework and research agenda.
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- Psychology & Marketing, 2024, v. 41, n. 3, p. 512, doi. 10.1002/mar.21929
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Eliminating customer experience pain points in complex customer journeys through smart service solutions.
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- Psychology & Marketing, 2024, v. 41, n. 3, p. 592, doi. 10.1002/mar.21938
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Deriving value from branded mobile apps: Exploring the role of brand satisfaction, age, and value‐in‐use subdimensions.
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- Psychology & Marketing, 2024, v. 41, n. 3, p. 610, doi. 10.1002/mar.21942
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- Article
Offering prosocial incentives on‐top: Do they sweeten the deal or poison the well?
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- Psychology & Marketing, 2024, v. 41, n. 3, p. 628, doi. 10.1002/mar.21941
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- Article
Research on Factors Influencing Hotel Consumers' Health: A Systematic Review and Ways Forward.
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- Sustainability (2071-1050), 2024, v. 16, n. 5, p. 2099, doi. 10.3390/su16052099
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Implementing the Customer-Centric Mandate: Journey management from the perspective of large organisations.
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- Touchpoint, 2024, v. 14, n. 3, p. 61, doi. 10.30819/touchpoint.14-3.12
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- Article
Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach.
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- Annals of Operations Research, 2024, v. 333, n. 2/3, p. 1019, doi. 10.1007/s10479-022-05079-3
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- Article
Exploring How Sociocultural Factors Affect the Experience of Completing Neuropsychological Assessments Within Older Greek-Australians.
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- Archives of Clinical Neuropsychology, 2024, v. 39, n. 1, p. 65, doi. 10.1093/arclin/acad044
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- Article
Empowering AI Companions for Enhanced Relationship Marketing.
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- California Management Review, 2024, v. 66, n. 2, p. 65, doi. 10.1177/00081256231215838
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- Article
AliAmvra—Enhancing Customer Experience through the Application of Machine Learning Techniques for Survey Data Assessment and Analysis.
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- Information (2078-2489), 2024, v. 15, n. 2, p. 83, doi. 10.3390/info15020083
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- Article
Mediating Roles of Customer Engagement and Satisfaction in the Connection Between ERetail Customer Experience and Loyalty.
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- International Journal of Sustainable Development & Planning, 2024, v. 19, n. 2, p. 751, doi. 10.18280/ijsdp.190232
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- Article
Factors Influencing Consumer Intention to Purchase via Omni-Channel Fashion Retail in Malaysia.
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- Journal Européen des Systèmes Automatisés, 2024, v. 57, n. 1, p. 9, doi. 10.18280/jesa.570102
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- Article
Will Online Shopping Lead to More Brand Loyalty Than Offline Shopping? The Role of Uncertainty Avoidance.
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- Journal of Marketing Research (JMR), 2024, v. 61, n. 1, p. 92, doi. 10.1177/00222437231153075
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- Article