Works matching DE "CUSTOMER experience"

Results: 1183

Human Characteristics in Chatbots Cause an Impact on Customer Experience in The Banking Sector.

Published in:

Journal of Technology Management & Innovation, 2025, v. 20, n. 2, p. 52

By:

Alva Davila, Gonzalo Andre;
Caceres Perez, Martin Rodrigo

Publication type:

Article

ENHANCED AI-POWERED CUSTOMER EXPERIENCE MODEL.

Published in:

Science World Journal, 2025, v. 20, n. 1, p. 17, doi. 10.4314/swj.v20i1.3

By:

Abubakar, Ruqayyah Abdullahi;
Aliyu, Ahmed Abubakar;
Yashe, Zahra B.;
Ahmad, Muhammad Aminu;
Abdulkadir, Saadatu;
Ibrahim, Muhammad;
Ahmed, Abubakar Muazu

Publication type:

Article

Developing and piloting the Consumer Experience of Capacity Assessment Tool (CECAT).

Published in:

Psychiatry, Psychology & Law, 2022, v. 29, n. 5, p. 752, doi. 10.1080/13218719.2021.1976300

By:

Sullivan, Karen;
Purser, Kelly

Publication type:

Article

Cognitive‐Affective‐Behavioral Themes in Post‐Purchase Attitudes Toward Virtual Tourism Experiences: A Mixed‐Method Approach.

Published in:

International Journal of Tourism Research, 2024, v. 26, n. 6, p. 1, doi. 10.1002/jtr.2811

By:

Baruah, Angana;
Chatterjee, Devlina

Publication type:

Article

SERVICE QUALITY AND CUSTOMER EXPERIENCE FOR MOBILE SERVICE PROVIDERS IN NAIROBI, KENYA.

Published in:

African Journal of Operations & Management Science, 2024, v. 1, n. 2, p. 105

By:

Bosire, Caroline K.;
Kaguara, Angela;
Akelo, Ernest

Publication type:

Article

Driving Strategic Flexibility: Unleashing the Power of Employee Engagement and Customer Experience for Business Recovery.

Published in:

Interdisciplinary Journal of Management Studies, 2024, v. 17, n. 3, p. 767, doi. 10.22059/ijms.2023.362494.676052

By:

Riza, Fahrul;
Teofilus, Teofilus;
Selpi, Selpi

Publication type:

Article

城市轨道交通跨区域二维码票务互联互通方案分析与探究.

Published in:

Smart Rail Transit, 2023, v. 60, n. 2, p. 75, doi. 10.3969/j.issn.2097-0366.2023.01.015

By:

晏明智;
沈贵;
冷勇林

Publication type:

Article

THE INFLUENCE OF CUSTOMER VALUE AND CUSTOMER EXPERIENCE AND NICHE MARKETING ON CUSTOMER SATISFACTION AT DAYDREAM STUDIO ILLUSTRATION COMPANY.

Published in:

Journal Research of Social Science, Economics & Management, 2025, v. 4, n. 10, p. 1334, doi. 10.59141/jrssem.v4i10.827

By:

Kadek Sitha Ananda Laura Pratiwi;
Ni Luh Putu Agustini Karta;
Ni Luh Komang Julyanti Paramita Sari

Publication type:

Article

THE INFLUENCE OF CUSTOMER EXPERIENCE AND BRAND AWARENESS ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION (EMPIRICAL STUDY: YOSHINOYA RESTAURANT CUSTOMERS IN DKI JAKARTA).

Published in:

Journal Research of Social Science, Economics & Management, 2023, v. 3, n. 2, p. 323, doi. 10.59141/jrssem.v3i02.542

By:

Tanudjaja, Arvian Yoel;
Sugiyanto, Liem Bambang

Publication type:

Article

Examining the Impact of Gamification and Customer Experience on Customer Loyalty in E-commerce: Mediating Role of Customer Satisfaction.

Published in:

Journal of Enterprise & Development (JED), 2025, v. 7, n. 1, p. 180, doi. 10.20414/jed.v7i1.12995

By:

Rachmadanty, Alma Dwi;
Muhtar, Aprilia Audiayani;
Agustina, Agustina

Publication type:

Article

Evaluating service quality in Indonesian rural tourism: The RURALQUAL model approach.

Published in:

Journal of Enterprise & Development (JED), 2024, v. 6, n. 2, p. 436

By:

Muzayanah, Fety Nurlia;
Miharja, Rediawan;
Tazliqoh, Agustifa Zea

Publication type:

Article

Optimized Multi-Access Network Selection and Service Deployment via Particle Swarm Optimization.

Published in:

Frontiers in Health Informatics, 2024, v. 13, n. 6, p. 1235

By:

Gakhar, Suket;
Kulkarni, Soham Sunil;
Kumar, Anant;
Nirwal, Vishesh

Publication type:

Article

Deep and Shallow Feature Fusion in Feature Score Level for Palmprint Recognition.

Published in:

IET Biometrics (Wiley-Blackwell), 2024, v. 2024, p. 1, doi. 10.1049/2024/5683547

By:

Wu, Yihang;
Hu, Junlin;
Conti, Vincenzo

Publication type:

Article

GASTRONOMY TRENDS AS A STRATEGIC FACTOR IN CUSTOMER SATISFACTION MANAGEMENT.

Published in:

Folia Geographica, 2023, v. 65, n. 2, p. 5

By:

PELLEŠOVÁ, Pavlína;
VACHA, Jakub

Publication type:

Article

Impact of Recommendation Systems on AI-enabled Customer Experience: Mediator Role of Perceived Usefulness and Perceived Trust.

Published in:

Journal of Telecommunications & the Digital Economy, 2025, v. 13, n. 1, p. 160, doi. 10.18080/jtde.v13n1.1137

By:

Jlassi, Emna;
Chaabouni, Amel;
Triki, Molka

Publication type:

Article

Incidents and Impacts on Operator Revenue in the Telecommunications Sector: A Multiple Case-Study Approach.

Published in:

Journal of Telecommunications & the Digital Economy, 2024, v. 12, n. 1, p. 65, doi. 10.18080/jtde.v12n1.852

By:

Asiedu, Ernest Marfo

Publication type:

Article

Measuring Overall Customer Experience in a Hospitality Collaborative Consumption Context: Evidence from Airbnb Users.

Published in:

Journal of Telecommunications & the Digital Economy, 2022, v. 10, n. 2, p. 126, doi. 10.18080/jtde.v10n2.504

By:

Machuca, Marta Mas;
Cheikhrouhou, Soumaya;
Bélisle, Deny;
Marimon, Frederic

Publication type:

Article

GLOBOKA AVTOMATIZACIJA NEENAKOSTI KOT SAMOZADOSTEN IN SAMOURESNIČUJOČ PROCES: PRIMER BINARIZMA IN SEKSIZMA.

Published in:

Družboslovne Razprave, 2024, v. 40, n. 107, p. 85, doi. 10.51936/dr.40.107.85-111

By:

Praprotnik, Tadej

Publication type:

Article

Digital marketing in logistics: how new technologies change the rules of the game.

Published in:

Acta Logistica (AL), 2025, v. 12, n. 2, p. 369, doi. 10.22306/al.v12i2.653

By:

Al Muala, Ayed Moh'd

Publication type:

Article

Evaluating the performance of tourism supply chain management of tourism companies from the perspective of customer experience.

Published in:

Acta Logistica (AL), 2025, v. 12, n. 1, p. 147, doi. 10.22306/al.v12i1.604

By:

Quynh Lam Nguyen;
Ha Nam Khanh Giao;
Doan Trang Do

Publication type:

Article

Boosting customer loyalty through marketing distribution, customer experience management and customer relationship management.

Published in:

Acta Logistica (AL), 2024, v. 11, n. 3, p. 441, doi. 10.22306/al.v11i3.530

By:

Badawi, Badawi;
Muafi, Muafi

Publication type:

Article

دور خوارزميات البلوك تشين التسويقية في تعزيز التفاعل الرقمي لزبائن شركات الاتصالات شركة زين واسيا سيل وكورك.

Published in:

Gharee for Economics & Administration Sciences, 2024, v. 20, p. 1226

By:

حسين محمد علي كش&#1603

Publication type:

Article

Current Updates on Lactic Acid Production and Control during Baijiu Brewing.

Published in:

Fermentation (Basel), 2024, v. 10, n. 10, p. 505, doi. 10.3390/fermentation10100505

By:

Zhou, Yabin;
Hua, Jin

Publication type:

Article

Generative AI and Future of Work: Enhancing Customer's Experience of a Ridehailing Application.

Published in:

Communications of the Association for Information Systems, 2024, v. 55, p. 459, doi. 10.17705/1CAIS.05518

By:

Maurya, Harshit;
Agrahari, Amit;
Kumar, Ashwani

Publication type:

Article

Experiencia del cliente, confianza y lealtad de los millennials en el sector bancario de la ciudad de Cuenca-Ecuador.

Published in:

Retos, Revista de Ciencias Administrativas y Económicas, 2021, v. 11, n. 22, p. 287, doi. 10.17163/ret.n22.2021.06

By:

Priscila Vallejo-Bojorque, Adriana;
Cavazos-Arroyo, Judith;
Alberto Lagunez-Pérez, Mario;
Elba Vásquez-Herrera, Sofía

Publication type:

Article

Identité, valeurs, transmission L’influence de la marque sur l’expérience automobile.

Published in:

Revue des Sciences de Gestion, 2022, n. 314, p. 71, doi. 10.3917/rsg.314.0075

By:

HARRIET, Loïc;
ASSAF, Cynthia

Publication type:

Article

Validation of Self-Determination Scale: An Experiential Consumption Perspective.

Published in:

Journal of Business & Management, 2023, v. 28, n. 2, p. 89, doi. 10.1504/jbm.2023.141300

By:

Zhuofan Zhang

Publication type:

Article

A Machine Learning Approach to Customer Complaint Handling: Ensemble Classification and Escalation.

Published in:

Grenze International Journal of Engineering & Technology (GIJET), 2024, v. 10, n. 2,Part 4, p. 5604

By:

S., Kruthi;
Sinha, Shal Ritvik;
S. R., Adarsh Nayak;
Jamadagni, Suresh;
U., Gaurav

Publication type:

Article

Analysis of Factors of Al Tool- Chatbots on Customer Experience in Singapore.

Published in:

Grenze International Journal of Engineering & Technology (GIJET), 2024, v. 10, n. 2,Part 3, p. 2126

By:

Tiwari, Divya;
Rangaswamy, Easwaramoorthy

Publication type:

Article

Tour-Easy: ML Integrated Trip Planner and Scheduler App.

Published in:

Grenze International Journal of Engineering & Technology (GIJET), 2024, v. 10, n. 2,Part1, p. 246

By:

M. N., Sagar;
M., Kavitha;
K., Srinivasa

Publication type:

Article

A Survey of Machine Learning Models used in Development of Medical Chatbots.

Published in:

Grenze International Journal of Engineering & Technology (GIJET), 2024, v. 10, n. 1, Part 3, p. 2186

By:

Shah, Priyank;
Pratapwar, Manik;
Padia, Suraj;
Gandhe, Sanjay T.

Publication type:

Article

Improving Service Design Tools via First Principles.

Published in:

Touchpoint, 2025, v. 16, n. 2, p. 85, doi. 10.30819/touchpoint.16-2.19

By:

Chunqiu Li

Publication type:

Article

Service Design and Product Management Walk into a Bar.

Published in:

Touchpoint, 2025, v. 16, n. 1, p. 64, doi. 10.30819/touchpoint.16-1.13

By:

Motta-Filho, Mauricy

Publication type:

Article

Service Design, Product and Journey Management Collaboration Model.

Published in:

Touchpoint, 2025, v. 16, n. 1, p. 48, doi. 10.30819/touchpoint.16-1.10

By:

Mills, Mariah

Publication type:

Article

Collaboration for Better Discovery.

Published in:

Touchpoint, 2025, v. 16, n. 1, p. 36, doi. 10.30819/touchpoint.16-1.07

By:

Makowiecki, Filip

Publication type:

Article

Bridging Disciplines: Service Design and Product Management.

Published in:

Touchpoint, 2025, v. 16, n. 1, p. 3

By:

Grimes, Jesse

Publication type:

Article

Fostering Innovation in Financial Firms with Design.

Published in:

Touchpoint, 2024, v. 15, n. 3, p. 6, doi. 10.30819/touchpoint.15-3.01

By:

Segismundo, Teresa;
Machado, Isabel Novais

Publication type:

Article

Interactive Customer Journey Maps for Complex Services.

Published in:

Touchpoint, 2024, v. 15, n. 2, p. 86, doi. 10.30819/touchpoint.15-2.16

By:

Schrijver, Carolijn;
Rietbergen, Martijn

Publication type:

Article

Generative AI and the Future of Service Design: The potential to transform the service design practice in dramatic and efficient ways.

Published in:

Touchpoint, 2024, v. 15, n. 2, p. 27, doi. 10.30819/touchpoint.15-2.06

By:

Ocampo, Ruben;
Biltz, Laura;
Rhea, Darrel

Publication type:

Article

Achieving Interdisciplinarity.

Published in:

Touchpoint, 2024, v. 15, n. 2, p. 3

By:

Grimes, Jesse

Publication type:

Article

AI and Risk Management: The Critical Role of Service Designers.

Published in:

Touchpoint, 2024, v. 15, n. 1, p. 69, doi. 10.30819/touchpoint.15-1.16

By:

Carman, Erin Lee;
Fragnière, Emmanuel;
Sitten, Marshall

Publication type:

Article

Implementing the Customer-Centric Mandate: Journey management from the perspective of large organisations.

Published in:

Touchpoint, 2024, v. 14, n. 3, p. 61, doi. 10.30819/touchpoint.14-3.12

By:

Duffy, Warren

Publication type:

Article

Exploring the impact of Martech on marketing strategy.

Published in:

Journal of Business Administration (1025-9627), 2024, v. 49, n. 2, p. 35, doi. 10.53106/102596272024060492002

By:

Pin-Lun Chiang

Publication type:

Article

Creating Equity by Design: A Conceptual Framework for Marketplace Inclusion.

Published in:

Journal of Public Policy & Marketing, 2025, v. 44, n. 2, p. 214, doi. 10.1177/07439156251315371

By:

Lteif, Lama;
van der Sluis, Helen;
Block, Lauren G.;
Cian, Luca;
Patrick, Vanessa M.;
Scott, Maura L.

Publication type:

Article

Brand Management of Natural Spaces: The Impact of Natural Space Authenticity on Consumer Outcomes.

Published in:

Journal of Public Policy & Marketing, 2023, v. 42, n. 3, p. 279, doi. 10.1177/07439156231172517

By:

Matthews, A. Lynn;
Cockrell, Seth;
Walker, Kristen L.

Publication type:

Article

Tailoring Technology for Heterogeneous Shoppers: Implications for e-Retail Channel Competition.

Published in:

Journal of Management Information Systems, 2024, v. 41, n. 3, p. 892, doi. 10.1080/07421222.2024.2376380

By:

Jang, Hongseok;
Jung, Kyung Sung;
Kwark, Young

Publication type:

Article

MARKETING EN LA PRÓXIMA NORMALIDAD.

Published in:

Palermo Business Review, 2021, n. 23, p. 11

By:

Viltard, Leandro A.

Publication type:

Article

HF-SCA: Hands-Free Strong Customer Authentication Based on a Memory-Guided Attention Mechanisms.

Published in:

Journal of Risk & Financial Management, 2022, v. 15, n. 8, p. 342, doi. 10.3390/jrfm15080342

By:

Distante, Cosimo;
Fineo, Laura;
Mainetti, Luca;
Manco, Luigi;
Taccardi, Benito;
Vergallo, Roberto

Publication type:

Article

A Revised Technology–Organisation–Environment Framework for Brick-and-Mortar Retailers Adopting M-Commerce.

Published in:

Journal of Risk & Financial Management, 2022, v. 15, n. 7, p. 289, doi. 10.3390/jrfm15070289

By:

Justino, Mateus Vicente;
Tengeh, Robertson Khan;
Twum-Darko, Michael

Publication type:

Article

Influence of social interaction on the purchase behavior of social commerce consumers.

Published in:

Human Systems Management, 2021, v. 40, n. 6, p. 917, doi. 10.3233/HSM-190801

By:

Xq, Li;
Dashuai, Ren;
Zhen, Jie

Publication type:

Article