Works matching DE "CUSTOMER experience"

Results: 1101

The Impact of App Crashes on Consumer Engagement.

Published in:

Journal of Marketing, 2025, v. 89, n. 4, p. 81, doi. 10.1177/00222429241304322

By:

Shi, Savannah Wei;
Lee, Seoungwoo;
Kalyanam, Kirthi;
Wedel, Michel

Publication type:

Article

Alan Fuller CIO, Utah.

Published in:

Government Technology, 2025, v. 38, n. 2, p. 28

By:

KNELL, NOELLE

Publication type:

Article

Street-level service journeys: serendipity in outreach work with unstably housed people who use drugs.

Published in:

Social & Cultural Geography, 2025, v. 26, n. 5, p. 549, doi. 10.1080/14649365.2024.2424859

By:

Nygaard-Christensen, Maj

Publication type:

Article

Charting the landscape of customer experience research in the business field: a bibliometric exploration.

Published in:

ESIC Market. Economic & Business Journal, 2025, v. 56, n. 1, p. 1, doi. 10.7200/esicm.56.379

By:

Bakır, Mahmut;
Sak, Fatma Selin

Publication type:

Article

Not just another trinket: defining unique attributes of food souvenirs.

Published in:

Tourism Recreation Research, 2025, v. 50, n. 3, p. 672, doi. 10.1080/02508281.2023.2296813

By:

Stone, Matthew J.

Publication type:

Article

AI-powered ChatGPT in the hospitality and tourism industry: benefits, challenges, theoretical framework, propositions and future research directions.

Published in:

Tourism Recreation Research, 2025, v. 50, n. 3, p. 652, doi. 10.1080/02508281.2023.2287799

By:

Rather, Raouf Ahmad

Publication type:

Article

Tourism Management Through Natural Language Processing and Sentiment Analysis. A Case Study of the Main Natural Areas of Extremadura, Spain.

Published in:

Tourism (13327461), 2025, v. 73, n. 1, p. 169, doi. 10.37741/t.73.1.12

By:

Sánchez-Rivero, Marcelino;
Murillo-González, Luis;
Rodríguez-Rangel, María Cristina

Publication type:

Article

Behavioural economics: the role of trust in hospitality.

Published in:

Anatolia: An International Journal of Tourism & Hospitality Research, 2025, v. 36, n. 2, p. 378, doi. 10.1080/13032917.2024.2422296

By:

Carmo, Manuel do;
Correia, Antónia;
Moraes, Michelle

Publication type:

Article

Service quality or customer experience: what drives cultural heritage satisfaction and loyalty?

Published in:

Anatolia: An International Journal of Tourism & Hospitality Research, 2025, v. 36, n. 2, p. 284, doi. 10.1080/13032917.2024.2404909

By:

de Rooij, Pieter;
van Liempt, Adriaan;
van Bendegom, Coen

Publication type:

Article

Kano-DEMATEL-TRIZ-based Product Design for Nail Tables and Chairs: A Two-Category User Study.

Published in:

BioResources, 2025, v. 20, n. 2, p. 3101, doi. 10.15376/biores.20.2.3101-3117

By:

Yihui Yan;
Yu Liang;
Huiyuan Guan

Publication type:

Article

STRATEGIC PRIORITIES OF DIGITAL DEVELOPMENT OF INDUSTRIAL ENTERPRISES.

Published in:

Scientific Bulletin of Polissia, 2024, v. 29, n. 2, p. 322, doi. 10.25140/2410-9576-2024-2(29)-322-334

By:

Olyfirenko, Ivan

Publication type:

Article

Aplicación de Big Data Antropométrico para la mejora del proceso de diseño y venta de indumentaria.

Published in:

Revista de Biomecánica, 2024, n. 71, p. 1

By:

Valero Zorraquino, Jorge;
Nacher Fernández, Beatriz;
Alemany Mut, Sandra;
Gil Mora, Sara;
González García, Juan Carlos

Publication type:

Article

Understanding Customer Responses to AI-Driven Personalized Journeys: Impacts on the Customer Experience.

Published in:

Journal of Advertising, 2025, v. 54, n. 2, p. 176, doi. 10.1080/00913367.2025.2460985

By:

Hardcastle, Kimberley;
Vorster, Lizette;
Brown, David M.

Publication type:

Article

LEAN TOURISM: AN EFFECTIVE WORKSHOP THROUGH VALUE STREAM MAPPING METHOD.

Published in:

Journal of Administrative Sciences / Yonetim Bilimleri Dergisi, 2025, v. 23, n. 55, p. 62, doi. 10.35408/comuybd.1461060

By:

GÜLTAŞ, M. Paşa

Publication type:

Article

Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces.

Published in:

Manufacturing & Service Operations Management (M&SOM), 2025, v. 27, n. 3, p. 917, doi. 10.1287/msom.2023.0254

By:

Gallino, Santiago;
Karacaoglu, Nil;
Moreno, Antonio

Publication type:

Article

Don't Fake It If You Can't Make It: Driver Misconduct in Last-Mile Delivery.

Published in:

Management Science, 2025, v. 71, n. 5, p. 3790, doi. 10.1287/mnsc.2023.01829

By:

Arora, Srishti;
Choudhary, Vivek;
Kireyev, Pavel

Publication type:

Article

A Dining Career Ladder: Customers' Motivation of Visiting Internet-Famous Restaurants.

Published in:

Journal of China Tourism Research, 2025, v. 21, n. 2, p. 456, doi. 10.1080/19388160.2024.2352702

By:

Chen, Zhaoyu;
Chan, Irene Cheng Chu

Publication type:

Article

Technology‐Aided Customer Experience Innovation: Implementation Modes in Retail.

Published in:

Creativity & Innovation Management, 2025, v. 34, n. 2, p. 414, doi. 10.1111/caim.12646

By:

Artusi, Federico;
Magistretti, Stefano;
Bellini, Emilio;
Dell'Era, Claudio

Publication type:

Article

Customer Experience in Healthcare: Literature Review.

Published in:

Istanbul Business Research, 2022, v. 51, n. 1, p. 291, doi. 10.26650/ibr.2022.51.867283

By:

Kurtuluş, Sümeyye Arslan;
Cengiz, Emrah

Publication type:

Article

Selected Filipino Faculty Members' Online Shopping Experience in Manila's Online Market Place.

Published in:

Diversitas Journal, 2024, v. 9, n. 1, p. 158, doi. 10.48017/dj.v9i1.2684

By:

AMBAG, Silvia C.;
BERNARTE, Racidon P.;
BAUTISTA, Angelito Jr P.

Publication type:

Article

DEVELOPING A CUSTOMER-CENTRIC GO-TO-MARKET STRATEGY FOR SAMSUNG SDS IN THE INDONESIAN SAAS MARKET.

Published in:

Journal of Application Business & Management / Jurnal Aplikasi Bisnis dan Manajemen, 2024, v. 10, n. 1, p. 50, doi. 10.17358/jabm.10.1.50

By:

Seo, Jinwon;
Simatupang, Togar Mangihut

Publication type:

Article

THE INFLUENCE OF CHATBOT INFORMATION SYSTEMS ON CUSTOMER EXPERIENCE AND SOCIAL MEDIA ENGAGEMENT IN MARKETPLACES.

Published in:

Indonesian Journal of Business & Entrepreunership, 2025, v. 11, n. 1, p. 16, doi. 10.17358/IJBE.11.1.16

By:

Cempaka, Annisa Giwang;
Hadiprawoto, Triana Rahajeng

Publication type:

Article

Data‐driven next destination prediction and ETA improvement for urban delivery fleets.

Published in:

IET Intelligent Transport Systems (Wiley-Blackwell), 2019, v. 13, n. 11, p. 1624, doi. 10.1049/iet-its.2019.0148

By:

Zhao, Bing;
Teo, Yon Shin;
Ng, Wee Siong;
Ng, Hai Heng

Publication type:

Article

Customer Experience Management: Analysis of Customer Retention in Restaurants in Anambra State, Nigeria.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2023, v. 49, n. 3, p. 1, doi. 10.2478/minib-2023-0013

By:

Nwankwo, Cosmas Anayochukwu;
Kanyangale, MacDonald Isaac

Publication type:

Article

OMNICHANNEL ENVIRONMENT -- PHENOMENA, PROCESSES AND THE DIRECTIONS OF CHANGE.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2022, v. 46, n. 4, p. 17, doi. 10.2478/minib-2022-0019

By:

Bogdan, Gregor;
Gotwald, Beata

Publication type:

Article

A SURVEY ON POLISH CONSUMERS' PERCEPTIONS OF MEAT PRODUCED FROM STEM CELLS IN VITRO.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2021, v. 42, n. 4, p. 61, doi. 10.2478/minib-2021-0021

By:

Popek, Stanislaw;
Pachołek, Bogdan

Publication type:

Article

APPLICATION OF THE DESIGN THINKING METHOD IN CUSTOMER EXPERIENCE MANAGEMENT.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2021, v. 42, n. 4, p. 35, doi. 10.2478/minib-2021-0020

By:

Prorok, Michał;
Kosicka, Izabela

Publication type:

Article

零售業數位轉型衡量指標之發展與多準則評估.

Published in:

Journal of Management & Systems, 2025, v. 32, n. 1, p. 29, doi. 10.29416/JMS.202501_32(1).0002

By:

⾼淩菁;
洪筠緯;
田永平;
邱志洲

Publication type:

Article

¿Cualitativo o cuantitativo?: El estudio del Customer Journey desde un enfoque metodológico.

Published in:

Lumina (0123-4072), 2023, v. 24, n. 2, p. 1, doi. 10.30554/lumina.v24.n2.4910.2023

By:

Garduño-Galindo, Aned;
del Consuelo Flores-Bañuelos, Miriam

Publication type:

Article

Information and communication technology (ICT) in the phenomenon of attrition in Algerian banking sector.

Published in:

Al Bashaer Economic Journal, 2024, v. 10, n. 2, p. 554

By:

BEKHTI, Abdelmadjid;
ISSAD, Driss REGUIEG

Publication type:

Article

Current Updates on Lactic Acid Production and Control during Baijiu Brewing.

Published in:

Fermentation (Basel), 2024, v. 10, n. 10, p. 505, doi. 10.3390/fermentation10100505

By:

Zhou, Yabin;
Hua, Jin

Publication type:

Article

The Role of Shopping Engagement and Customer Experience on Intention to Buy based on Technology Acceptance Model in Gen Z.

Published in:

JDM: Jurnal Dinamika Manajemen, 2024, v. 15, n. 1, p. 175

By:

Rizky D., Nanda Ayoe;
Marsasi, Endy Gunanto

Publication type:

Article

INFLUENCES OF RIDER PRACTICES AND ONLINE FOOD DELIVERY SERVICES ON CUSTOMER SATISFACTION.

Published in:

African Journal of Applied Research, 2024, v. 10, n. 2, p. 429, doi. 10.26437/ajar.v10i2.818

By:

Mensah, E. E.;
Adi, D. D.;
Olu, E. L.;
Akubia, Y. M.;
Nartey, N. E.;
Adonu, R. E.

Publication type:

Article

Algılanan Müşteri Deneyiminin (Kruvaziyer Turist Deneyiminin) Marka Sadakati Üzerine Etkisi: MSC Kruvaziyer Örneği.

Published in:

Balkan & Near Eastern Journal of Social Sciences (BNEJSS), 2022, v. 8, n. 2, p. 83

By:

EKŞİ, Oylum;
CESUR, Zafer

Publication type:

Article

Understanding customer experience over time and customer citizenship behavior in retail environment: The mediating role of customer brand relationship strength.

Published in:

Cogent Business & Management, 2024, v. 11, n. 1, p. 1, doi. 10.1080/23311975.2023.2292487

By:

Hoa Pham Thi;
Trong Nghia Ho

Publication type:

Article

The impacts of omnichannel retailing properties on customer experience and brand loyalty: A study in the banking sector.

Published in:

Cogent Business & Management, 2023, v. 10, n. 2, p. 1, doi. 10.1080/23311975.2023.2244765

By:

Xuan, Quynh Tran;
Truong, Hanh T.H.;
Quang, Tri Vo

Publication type:

Article

Improving customer experience in the cruise industry in the post pandemic era.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2143309

By:

Manolitzas, Panagiotis;
Glaveli, Niki;
Palamas, Stergios;
Grigoroudis, Evangelos;
Zopounidis, Constantin

Publication type:

Article

Impact of fintech over consumer experience and loyalty intentions: an empirical study on Jordanian Islamic Banks.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2141098

By:

Alnsour, Ibrahim Radwan

Publication type:

Article

Customer experience and commitment on eWOM and revisit intention: A case of Taladtongchom Thailand.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2108584

By:

Paisri, Wanwisa;
Ruanguttamanun, Chutima;
Sujchaphong, Narissara

Publication type:

Article

The effect of customer experience, customer satisfaction and word of mouth intention on customer loyalty: The moderating role of consumer demographics.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2082015

By:

Manyanga, Wilbert;
Makanyeza, Charles;
Muranda, Zororo

Publication type:

Article

Immersive experience and customer responses towards mobile augmented reality applications: The moderating role of technology anxiety.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2063778

By:

Vo, Kim Nhan;
Le, Angelina Nhat Hanh;
Thanh Tam, Le;
Ho Xuan, Huong

Publication type:

Article

Toward customer hyper-personalization experience — A data-driven approach.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2041384

By:

Valdez Mendia, J. M.;
Flores-Cuautle, J. J. A.

Publication type:

Article

Exploring How Sociocultural Factors Affect the Experience of Completing Neuropsychological Assessments Within Older Greek-Australians.

Published in:

Archives of Clinical Neuropsychology, 2024, v. 39, n. 1, p. 65, doi. 10.1093/arclin/acad044

By:

Rizkallah, Joyce;
Staios, Mathew;
Analytis, Penelope;
Kosmidis, Mary H;
March, Evrim;
Stolwyk, Renerus J

Publication type:

Article

Towards Better CARE for Superficial Fungal Infections: A Consultation Guide for the Community Pharmacy.

Published in:

Pharmacy, 2022, v. 10, n. 1, p. 29, doi. 10.3390/pharmacy10010029

By:

Parinyarux, Pantira;
Thavornwattanayong, Wiwat;
Soontornpas, Cheardchai;
Rawangnam, Peeranon

Publication type:

Article

Gamification in Retail: Enhancing Grocery Customer Experience with Location-Based Strategies.

Published in:

International Journal of Serious Games, 2024, v. 11, n. 2, p. 43, doi. 10.17083/ijsg.v11i2.721

By:

Zandi, Alireza;
Sekhavat, Yoones A.

Publication type:

Article

Investigating the Impact of Value Co-Creation on Satisfaction and Intention to Adopt E-Resources.

Published in:

Journal of Information Science Theory & Practice (JIStaP), 2023, v. 11, n. 3, p. 1, doi. 10.1633/JISTaP.2023.11.3.1

By:

Kumar, Sachin;
Vandana;
Zia, Adil;
Kumar, Vinod

Publication type:

Article

Curcuminoid Contents in Rhizomes of Some Zingiberaceous Plants Sold via Online Platforms: Influence of Species and Cultivation Location.

Published in:

International Journal of Food Science, 2024, v. 2024, p. 1, doi. 10.1155/2024/5929119

By:

Monton, Chaowalit;
Theanphong, Orawan;
Pathompak, Pathamaporn;
Suksaeree, Jirapornchai;
Chankana, Natawat;
Pandiselvam, Ravi

Publication type:

Article

DATA-BASED APPLICATION SCENARIOS FOR E-SCOOTERS.

Published in:

ISPRS Annals of Photogrammetry, Remote Sensing & Spatial Information Sciences, 2021, v. 8, n. 4/W1, p. 41, doi. 10.5194/isprs-annals-VIII-4-W1-2021-41-2021

By:

Fauser, J.;
Sigle, N.;
Hertweck, D.

Publication type:

Article

Omnichannel Customer Experience in the context of Omnichannel Shopping Value: The Moderating Role of Omnichannel Intensity (A Focus on Fashion Retail in Pakistan).

Published in:

KASBIT Business Journal, 2021, v. 14, n. 1, p. 84

By:

Ahmed, Hassaan;
Shabib-ul-Hassan, Syed

Publication type:

Article

Artırılmış Gerçeklik Kullanımının Algılanan Avantaj, Varoluşsal Özgünlük ve Tatmin Üzerindeki Etkileri.

Published in:

Kastamonu University Journal of Economics & Administrative Sciences Faculty / Kastamonu Üniversitesi Iktisadi ve Idari Bilimler Fakültesi Dergisi, 2022, v. 24, n. 2, p. 245, doi. 10.21180/iibfdkastamonu.1126862

By:

ÇAVUŞOĞLU, Sinan;
DAĞ, Kazım

Publication type:

Article