COSMOS Service Centre: Service Recovery Using Distribution Channels.Published in:Asian Case Research Journal, 2013, v. 17, n. 2, p. 267, doi. 10.1142/S0218927513500120By:Singh, Ramendra;Jyothi, Amer;Sinha, Ashish;Agarwal, Babita;Patro, ArunPublication type:Article