Factors affecting family firms' communication behaviour: a cross-cultural study.Published in:International Journal of Advertising, 2019, v. 38, n. 2, p. 276, doi. 10.1080/02650487.2018.1473062By:Chen, Li;Zhu, Fengxia;Zou, Shaoming;Chen, YiwenPublication type:Article
Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center.Published in:Information Systems Research, 2012, v. 23, n. 3, p. 721, doi. 10.1287/isre.1110.0390By:Anuj Kumar;Rahul TelangPublication type:Article