CONSUMER RESPONSE TO NEGATIVE SHOPPING EXPERIENCES.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2024, v. 37, n. 2, p. 22
- By:
- Publication type:
- Article
Works matching DE "CONSUMER complaints"
Results: 1097
1
2
LETTER FROM THE EDITOR.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2024, v. 37, n. 2, p. 1
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- Publication type:
- Article
3
Subject access code of practice published by ICO.
- Published in:
- Communications Law: Journal of Computer, Media & Telecommunications Law, 2013, v. 18, n. 3, p. 75
- Publication type:
- Article
4
The Changing Face of Performance Improvement: Lessons Gleaned from the Electric Car Company.
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- Performance Improvement, 2017, v. 56, n. 6, p. 49, doi. 10.1002/pfi.21719
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- Publication type:
- Article
5
CONSUMER PROBLEMS AND THE COOPERATIVE MOVEMENT IN THE CURRICULA OF SOUTHERN NEGRO COLLEGES.
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- Social Forces, 1944, v. 22, n. 4, p. 429, doi. 10.2307/2571811
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- Publication type:
- Article
6
THE DETERMINANTS OF CONSUMER COMPLAINTS.
- Published in:
- Review of Economics & Statistics, 1980, v. 62, n. 4, p. 603, doi. 10.2307/1924785
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- Publication type:
- Article
7
Charity as a Substitute for Reputation: Evidence from an Online Marketplace.
- Published in:
- Review of Economic Studies, 2012, v. 79, n. 4, p. 1441, doi. 10.1093/restud/rds012
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- Publication type:
- Article
8
AN EXPLORATORY CHARACTERIZATION OF CONSUMER SUGGESTION SHARING: THEORETICAL AND EMPIRICAL PERSPECTIVES.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2020, v. 33, p. 1
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- Publication type:
- Article
9
Complaining Complimenting And Word-Of-Mouth In The Digital Age: Typology And Terms.
- Published in:
- 2018, isbn. 9781609074084
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- Publication type:
- Abstract
10
METHODS OF SHOPPING AND COMPLAINING MAY CHANGE AS A RESULT OF TECHNOLOGY, BUT ONE THING REMAINS THE SAME: CONSUMER SATISFACTION REIGNS SUPREME.
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- 2018, isbn. 9781609074084
- By:
- Publication type:
- Editorial
11
Impact on and of the Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior: A 30 -Year Retrospective.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2017, v. 30, p. 28
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- Publication type:
- Article
12
CONSUMER COMPLAINT BEHAVIOR: A COMPARISON BETWEEN SAUDI CONSUMERS AND FILIPINO MIGRANTS.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2018, v. 31, p. 66
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- Publication type:
- Article
13
A Manager's Guide to Complaint Management.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2017, v. 30, p. 11
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- Publication type:
- Article
14
IMPACT ON AND OF THE JOURNAL OF CONSUMER SATISFACTION, DISSATISFACTION, AND COMPLAINING BEHAVIOR: A 30-YEAR RETROSPECTIVE.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2017, v. 30, p. 5
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- Publication type:
- Article
15
Choosing by Selecting or Rejecting: How Decision Strategy Influences Consumer Satisfaction.
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- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2017, v. 30, p. 36
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- Publication type:
- Article
16
To What Extent Does Culture Influence Consumer Complaint Behavior?
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2017, v. 30, p. 14
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- Publication type:
- Article
17
Global Consumers' Complaint Inclinations: A 90 Country Analysis of Differences in Cultural Dimensions.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2017, v. 30, p. 12
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- Publication type:
- Article
18
Service Recovery via Corporate Social Media Channels: An Online Complaining Alternative to Third-Party Review Sites.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2017, v. 30, p. 8
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- Publication type:
- Article
19
Thanks, I Guess: What Consumers Complain About When They Complain About Gifts.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2017, v. 30, p. 5
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- Publication type:
- Article
20
COMPLAINING COMPLIMENTING AND WORD-OF-MOUTH IN THE DIGITAL AGE: TYPOLOGY AND TERMS.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2016, v. 29, p. 131
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- Publication type:
- Article
21
DIGITAL DYSFUNCTION: CONSUMER GRUDGEHOLDING AND RETALIATION IN THE DIGITAL ERA.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2016, v. 29, p. 119
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- Publication type:
- Article
22
THANKS, I GUESS: WHAT CONSUMERS COMPLAIN ABOUT WHEN THEY COMPLAIN ABOUT GIFTS.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2016, v. 29, p. 77
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- Publication type:
- Article
23
To What Extent Does Culture Influence Consumer Complaint Behavior?
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2016, p. 14
- By:
- Publication type:
- Article
24
Global Consumers' Complaint Inclinations: A 90 Country Analysis of Differences in Cultural Dimensions.
- Published in:
- 2016, isbn. 9781609074084
- By:
- Publication type:
- Abstract
25
Service Recovery via Corporate Social Media Channels: An Online Complaining Alternative to Third-Party Review Sites.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2016, p. 8
- By:
- Publication type:
- Article
26
Thanks, I Guess: What Consumers Complain About When They Complain About Gifts.
- Published in:
- 2016, isbn. 9781609074084
- By:
- Publication type:
- Abstract
27
NO MERCY FOR PRODUCTS: RECOVERY EFFECTS FOR PRODUCTS AND SERVICES.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2015, v. 28, p. 90
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- Publication type:
- Article
28
CUSTOMER COMPLAINT BEHAVIOR: AN EXAMINATION OF CULTURAL VS. SITUATIONAL FACTORS.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2015, v. 28, p. 61
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- Publication type:
- Article
29
WHEN SOCIAL TIES BIND: AN EXPLORATION OF THE ADVERSE EFFECTS OF USING SOCIAL RELATIONSHIPS TO MAKE PURCHASES.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2015, v. 28, p. 26
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- Publication type:
- Article
30
A HISTORICAL REVIEW AND FUTURE RESEARCH AGENDA FOR THE FIELD OF CONSUMER SATISFACTION, DISSATISFACTION, & COMPLAINING BEHAVIOR.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2015, v. 28, p. 5
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- Publication type:
- Article
31
THE RELATIONSHIP BETWEEN EUDAIMONIC WELL-BEING AND SOCIAL WELL-BEING WITH MILLENNIALS.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014, v. 27, p. 102
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- Publication type:
- Article
32
How Imperfect Practice Leads to Imperfection: A Hierarchical Linear Modeling Approach to Frustration during an Iterative Decision.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014, v. 27, p. 89
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- Publication type:
- Article
33
THE A-CRAFT MODEL OF ORGANIZATIONAL RESPONSES TO CUSTOMER COMPLAINTS AND THEIR IMPACT ON POST-COMPLAINT CUSTOMER BEHAVIOR.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014, v. 27, p. 69
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- Publication type:
- Article
34
SERVICE GUARANTEES: THE IMPACT OF PLAYING 'HARD TO GET' ON PERCEPTIONS OF FIRM CREDIBILITY AND REPURCHASE INTENT.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014, v. 27, p. 55
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- Publication type:
- Article
35
AN EFFORT MODEL OF FIRST-STAGE COMPLAINING BEHAVIOR.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014, v. 27, p. 6
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- Publication type:
- Article
36
THE EFFORT MODEL OF CONSUMER COMPLAINING BEHAVIOR: AN UPDATE AND NEW RESEARCH DIRECTIONS.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014, v. 27, p. 2
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- Publication type:
- Article
37
PROJECT REMEMBRANCE: LOOKING OVER OUR SHOULDER.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2012, v. 25, p. 203
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- Publication type:
- Article
38
CS/D&CB: THE NEXT 25 YEARS.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2012, v. 25, p. 1
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- Publication type:
- Article
39
A GLIMPSE INTO THE CONSUMER COMPLAINING BEHAVIOR OF IMMIGRANTS.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2010, v. 23, p. 111
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- Publication type:
- Article
40
TAXONOMY OF THE INFLUENCE OF OTHER CUSTOMERS IN CONSUMER COMPLAINT BEHAVIOR: A SOCIAL-PSYCHOLOGICAL PERSPECTIVE.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2009, v. 22, p. 107
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- Publication type:
- Article
41
GETTING GOOD COMPLAINING WITHOUT BAD COMPLAINING.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2008, v. 21, p. 23
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- Publication type:
- Article
42
IS THE PROPENSITY TO COMPLAIN INCREASING OVER TIME?
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2006, v. 19, p. 118
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- Publication type:
- Article
43
CROSS-CULTURAL COMPLAINING BEHAVIOR? AN ALTERNATIVE EXPLANATION.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2006, v. 19, p. 103
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- Publication type:
- Article
44
THE EFFECTS OF SERVICE GUARANTEES ON SERVICE EVALUATIONS DURING A VOICED COMPLAINT AND SERVICE RECOVERY.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2005, v. 18, p. 32
- By:
- Publication type:
- Article
45
COMPLIMENTING BEHAVIOR - THE COMPLIMENTER'S PERSPECTIVE.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2005, v. 18, p. 1
- By:
- Publication type:
- Article
46
POST PURCHASE BEHAVIORAL INTENTIONS: AN EMPIRICAL STUDY OF DISSATISFIED RETAIL CONSUMERS IN MEXICO.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 152
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- Publication type:
- Article
47
PREMIUM PRICE BLUES: CUSTOMERS VOICING PRICE COMPLAINTS, BUYING AND NOT BUYING.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 142
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- Publication type:
- Article
48
APPLICATION OF RESEARCH ON CONSUMER COMPLAINT RATES TO THE ESTIMATION OF THE FINANCIAL IMPACT OF PROSPECTIVE PRODUCT DEFECTS.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 130
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- Publication type:
- Article
49
NUMBERS VERSUS WORDS: A COMPARISON OF QUANTITATIVE AND QUALITATIVE DATA ON SATISFACTION WITH COMPLAINT RESOLUTION EFFORTS.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 103
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- Publication type:
- Article
50
THE FREQUENCY AND DISTRIBUTION OF BETTER BUSINESS BUREAU COMPLAINTS: AN ANALYSIS BASED ON EXCHANGE TRANSACTIONS.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 88
- By:
- Publication type:
- Article