Routing and Staffing in Customer Service Chat Systems with Impatient Customers.
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- Operations Research, 2014, v. 62, n. 4, p. 943, doi. 10.1287/opre.2014.1284
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Works matching DE "COMPUTERS in customer services"
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Analytics and the Cloud - the Future is Here.
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- Financial Executive, 2012, v. 28, n. 9, p. 97
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- Article