Drivers of Customer Satisfaction for Software Products: Implications for Design and Service Support.
- Published in:
- Management Science, 1995, v. 41, n. 9, p. 1456, doi. 10.1287/mnsc.41.9.1456
- By:
- Publication type:
- Article
Works matching DE "COMPUTER software industry -- Customer services"
Results: 9
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2
Understanding the influence of absorptive capacity and ambidexterity on the process of business model change - the case of on-premise and cloud-computing software.
- Published in:
- Information Systems Journal, 2016, v. 26, n. 5, p. 477, doi. 10.1111/isj.12102
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- Publication type:
- Article
3
Lean principles, learning, and knowledge work: Evidence from a software services provider
- Published in:
- Journal of Operations Management, 2011, v. 29, n. 5, p. 376, doi. 10.1016/j.jom.2010.11.005
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- Publication type:
- Article
4
Bringing IPTV to the Market through Differentiated Service Provisioning.
- Published in:
- International Journal of Computers, Communications & Control, 2006, v. 1, n. 3, p. 61, doi. 10.15837/ijccc.2006.3.2295
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- Publication type:
- Article
5
Does interfirm modularity complement ignorance? A field study of software outsourcing alliances.
- Published in:
- Strategic Management Journal (Wiley-Blackwell) - 1980 to 2009, 2008, v. 29, n. 11, p. 1241, doi. 10.1002/smj.694
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- Publication type:
- Article
6
ENGENHARIA DO CONHECIMENTO APLICADA AO SERVIÇO DE ATENDIMENTO AO CLIENTE NA INDÚSTRIA DO SOFTWARE.
- Published in:
- INGENIARE - Revista Chilena de Ingeniería, 2010, v. 18, n. 1, p. 53
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- Publication type:
- Article
7
Wired to the World: Skype.
- Published in:
- North Carolina Libraries (Online), 2006, v. 64, n. 1/2, p. 32
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- Publication type:
- Article
8
Organizing Moves in Software Support Hot Lines.
- Published in:
- Administrative Science Quarterly, 1992, v. 37, n. 4, p. 527, doi. 10.2307/2393471
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- Publication type:
- Article
9
The Price Waterhouse Audit: A State of the Art Approach.
- Published in:
- Auditing: A Journal of Practice & Theory, 1988, v. 8, n. 1, p. 1
- By:
- Publication type:
- Article