Call centers with a postponed callback offer.
- Published in:
- OR Spectrum, 2017, v. 39, n. 4, p. 1097, doi. 10.1007/s00291-017-0487-x
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- Article
Works matching DE "CALL waiting (Telephone service)"
Results: 2
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To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers.
- Published in:
- Journal of the American Statistical Association, 2018, v. 113, n. 524, p. 1503, doi. 10.1080/01621459.2018.1423985
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- Article