Works matching DE "CALL centers"

Results: 1361

The Queuing Model of M/M/S/K + M Based on the Impatience and Changeable Service Rate.

Published in:

Journal of Systems Science & Information, 2009, v. 7, n. 3, p. 269

By:

Junjian Xia;
Meiying Li;
Yan Guo

Publication type:

Article

Job‐Shock Influence on Call‐Center Turnover.

Published in:

Performance Improvement, 2019, v. 58, n. 5, p. 22, doi. 10.1002/pfi.21866

By:

Posey, Carmen N.

Publication type:

Article

VOIP: Possibilities for Savings.

Published in:

New Zealand Journal of Applied Computing & Information Technology, 2007, v. 11, n. 1, p. 1

By:

Saihu, Hira;
Bridgeman, Noel;
Salvi, Shalaka

Publication type:

Article

The Human Resource Management in Call Centres: The Development of a Questionnair.

Published in:

Revista de Psicologia del Trabajo y de Las Organizaciones, 2012, v. 28, n. 1, p. 37, doi. 10.5093/tr2012a4

By:

Catanheira, Filipa;
Chambel, María José

Publication type:

Article

Forecasting call frequency at a financial services call centre.

Published in:

Journal of the Operational Research Society, 2002, v. 53, n. 9, p. 953, doi. 10.1057/palgrave.jors.2601415

By:

Antipov, A.;
Meade, N.

Publication type:

Article

Performance Analysis of Multi-processor Two-Stage Tandem Call Center Retrial Queues with Non-Reliable Processors.

Published in:

Methodology & Computing in Applied Probability, 2022, v. 24, n. 1, p. 95, doi. 10.1007/s11009-020-09842-6

By:

Kumar, B. Krishna;
Sankar, R.;
Krishnan, R. Navaneetha;
Rukmani, R.

Publication type:

Article

Models and Approximations for Call Center Design.

Published in:

Methodology & Computing in Applied Probability, 2003, v. 5, n. 2, p. 159, doi. 10.1023/A:1024501601020

By:

Jagerman, David L.;
Melamed, Benjamin

Publication type:

Article

On a Two-Queue Priority System with Impatience and its Application to a Call Center.

Published in:

Methodology & Computing in Applied Probability, 1999, v. 1, n. 2, p. 191, doi. 10.1023/A:1010009304213

By:

Brandt, Andreas;
Brandt, Manfred

Publication type:

Article

Call-handlers’ working conditions and their subjective experience of work: a transversal study.

Published in:

International Archives of Occupational & Environmental Health, 2008, v. 82, n. 1, p. 67, doi. 10.1007/s00420-008-0308-2

By:

Croidieu, Sophie;
Charbotel, Barbara;
Vohito, Michel;
Renaud, Liliane;
Jaussaud, Joelle;
Bourboul, Christian;
Ardiet, Dominique;
Imbard, Isabelle;
Guerin, Anne Céline;
Bergeret, Alain

Publication type:

Article

Dependence of performance indices of a call center on the distribution of calls’ sojourn time in the orbit.

Published in:

Cybernetics & Systems Analysis, 2009, v. 45, n. 2, p. 314, doi. 10.1007/s10559-009-9095-3

By:

Pustova, S.

Publication type:

Article

Pre-placement psychological status and staff retention in a call centre.

Published in:

Occupational Medicine, 2016, v. 66, n. 4, p. 305, doi. 10.1093/occmed/kqv218

By:

Deasy, J.-B.;
Asanati, K.;
Mansouri, M.

Publication type:

Article

不同打击方式对桥梁的毁伤效果研究.

Published in:

Journal of Ordnance Equipment Engineering, 2024, v. 45, n. 8, p. 168, doi. 10.11809/bqzbgcxb2024.08.023

By:

李引;
邓国强

Publication type:

Article

紧凑型高速叶片泵定子内曲线设计方法研究.

Published in:

Machine Tool & Hydraulics, 2025, v. 53, n. 2, p. 134, doi. 10.3969/j.issn.1001-3881.2025.02.019

By:

魏列江;
杨润雪;
万思梦;
展鹏

Publication type:

Article

Deutschland – Super-Steuer-Land.

Published in:: FinanzRundschau, 2023, v. 105, n. 13, p. 603, doi. 10.9785/fr-2023-1051304
Publication type:: Article

EWOLUCJA I ZNACZENIE BANKOWYCH KANAŁÓW DYSTRYBUCJI.

Published in:

Journal of Finance & Financial Law / Finanse i Prawo Finansowe, 2025, v. 1, n. 45, p. 51, doi. 10.18778/2391-6478.1.45.03

By:

Jóźwiak, Marcin

Publication type:

Article

ROZWÓJ PLACÓWEK BEZGOTÓWKOWYCH W POLSCE.

Published in:

Journal of Finance & Financial Law / Finanse i Prawo Finansowe, 2024, v. 2, n. 42, p. 41, doi. 10.18778/2391-6478.2.42.02

By:

Witczak, Zbigniew

Publication type:

Article

Algılanan Yönetici Desteğinin Mesleki Bağlılığa Etkisinde Örgüt Temelli Özsaygının Aracılık Rolü.

Published in:

International Journal of Management Academy, 2024, v. 7, n. 1, p. 354, doi. 10.33712/mana.1334405

By:

KARACA, Nuri

Publication type:

Article

Engineering Solution of a Basic Call-Center Model.

Published in:

Management Science, 2005, v. 51, n. 2, p. 221, doi. 10.1287/mnsc.1040.0302

By:

Whitt, Ward

Publication type:

Article

Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments.

Published in:

Management Science, 2004, v. 50, n. 10, p. 1449, doi. 10.1287/mnsc.1040.0279

By:

Whitt, Ward

Publication type:

Article

Modeling Daily Arrivals to a Telephone Call Center.

Published in:

Management Science, 2004, v. 50, n. 7, p. 896, doi. 10.1287/mnsc.1040.0236

By:

Avramidis, Athanassios N.;
Deslauriers, Alexandre;
L'Ecuyer, Pierre

Publication type:

Article

Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support.

Published in:

Management Science, 2002, v. 48, n. 4, p. 566, doi. 10.1287/mnsc.48.4.566.211

By:

Zohar, Ety;
Mandelbaum, Avishai;
Shimkin, Nahum

Publication type:

Article

Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System.

Published in:

Management Science, 2001, v. 47, n. 2, p. 324, doi. 10.1287/mnsc.47.2.324.9842

By:

Akşin, O. Zeynep;
Harker, Patrick T.

Publication type:

Article

Customer Satisfaction for Financial Services: The Role of Products, Services, and Information Technology.

Published in:

Management Science, 1999, v. 45, n. 9, p. 1194, doi. 10.1287/mnsc.45.9.1194

By:

Krishnan, M. S.;
Ramaswamy, Venkatram

Publication type:

Article

Predicting Queueing Delays.

Published in:

Management Science, 1999, v. 45, n. 6, p. 870, doi. 10.1287/mnsc.45.6.870

By:

Whitt, Ward

Publication type:

Article

Improving Service by Informing Customers About Anticipated Delays.

Published in:

Management Science, 1999, v. 45, n. 2, p. 192, doi. 10.1287/mnsc.45.2.192

By:

Whitt, Ward

Publication type:

Article

CONVERGENCE PROPERTIES OF INFINITESIMAL PERTURBATION ANALYSIS ESTIMATES.

Published in:

Management Science, 1988, v. 34, n. 11, p. 1281, doi. 10.1287/mnsc.34.11.1281

By:

Heidelberger, Philip;
Xi-Ren Cao;
Zazanis, Michael A.;
Suri, Rajan

Publication type:

Article

Practice Summary: Henkel Uses Analytics to Improve Call Center Performance.

Published in:

INFORMS Journal on Applied Analytics, 2024, v. 54, n. 4, p. 357, doi. 10.1287/inte.2021.0106

By:

Maleyeff, John;
Corlu, Canan Gunes

Publication type:

Article

The Influence of Supervisory Approaches on Sales Performance Through a Regulatory Focus Perspective in Telemarketing in Bangladesh.

Published in:

Human Behavior, Development & Society, 2021, v. 22, n. 1, p. 83

By:

Khan, Sumaiya Binte;
Kohsuwan, Phanasan

Publication type:

Article

Emotional Intelligence, Interaction Involvement, and Job Performance of Call Center Representatives in the Philippines.

Published in:

Human Behavior, Development & Society, 2019, v. 20, n. 2, p. 20

By:

Villegas-Puyod, Jenette;
Charoensukmongkol, Peerayuth

Publication type:

Article

ESPAÇO TRILHAR Um novo uso para o antigo Clube dos Ferroviários de Santa Maria.

Published in:

Pixo: Revista de Arquitetura Cidade e Contemporaneidade, 2023, v. 7, n. 24, p. 126, doi. 10.15210/pixo.v7i24.3970

By:

Scalcon Calil, Maria Augusta;
de Alcântara, Marina

Publication type:

Article

Appointment Requests from Multiple Channels: Characterizing Optimal Set of Appointment Days to Offer with Patient Preferences.

Published in:

Stochastic Systems, 2024, v. 14, n. 3, p. 273, doi. 10.1287/stsy.2022.0029

By:

Tunçalp, Feray;
Örmeci, Lerzan

Publication type:

Article

A Practice-Oriented Overview of Call Center Workforce Planning.

Published in:

Stochastic Systems, 2023, v. 13, n. 4, p. 479, doi. 10.1287/stsy.2021.0008

By:

Koole, Ger M.;
Li, Siqiao

Publication type:

Article

PROFESSIONAL LIABILITY RISKS AND RISK MANAGEMENT FOR NURSES IN TELEHEALTH.

Published in:

Medicine & Law (World Association for Medical Law), 2003, v. 22, n. 4, p. 683

By:

McLean, Pat

Publication type:

Article

Trabajo decente y call centers: salud laboral y riesgos psicosociales en jaque.

Published in:

Revista Internacional y Comparada de Relaciones Laborales y Derecho del Empleo, 2019, v. 7, n. 4, p. 42

By:

TRIGUERO MARTÍNEZ, Luis Ángel

Publication type:

Article

Hidden sides of the credit economy: Emotions, outsourcing, and Indian call centers.

Published in:

International Journal of Comparative Sociology (Sage Publications, Ltd.), 2013, v. 54, n. 3, p. 205, doi. 10.1177/0020715213501823

By:

Poster, Winifred R

Publication type:

Article

Scale Development to Measure Attitude of Farmers towards Kisan Call Centre Advisory Services.

Published in:

Mysore Journal of Agricultural Sciences, 2023, v. 57, n. 1, p. 280

By:

RAJA, R. PUNEETH;
NAIKA, K. VENKATARANGA

Publication type:

Article

Is your Chapter Tax-Exempt Status on life support?

Published in:

ISSA Journal, 2023, v. 21, n. 3, p. 11

By:

Larkins, Richard

Publication type:

Article

Vertical Integration: Results From a Cross-Course Student Collaboration.

Published in:

Journal of Education for Business, 2011, v. 86, n. 6, p. 339, doi. 10.1080/08832323.2010.536273

By:

Sloan, Thomas;
Lewis, David

Publication type:

Article

Extending the expanded model of organizational identification to occupations.

Published in:

Journal of Applied Social Psychology, 2013, v. 43, n. 12, p. 2426, doi. 10.1111/jasp.12190

By:

Ashforth, Blake E.;
Joshi, Mahendra;
Anand, Vikas;
O'Leary‐Kelly, Anne M.

Publication type:

Article

Distributionally robust workforce scheduling in call centres with uncertain arrival rates.

Published in:

Optimization Methods & Software, 2013, v. 28, n. 3, p. 501, doi. 10.1080/10556788.2012.694166

By:

Liao, S.;
van Delft, C.;
Vial, J.-P.

Publication type:

Article

Let's talk turkey.

Published in:

IIE Solutions, 2002, v. 34, n. 11, p. 36

By:

Elliott, Monica

Publication type:

Article

Customer relationship management and you.

Published in:

IIE Solutions, 2001, v. 33, n. 4, p. 34

By:

West, Jim

Publication type:

Article

A call to quality.

Published in:: IIE Solutions, 2000, v. 32, n. 9, p. 15
Publication type:: Article

Disciplined Action Planning Drives Employee Engagement.

Published in:

Human Resource Planning, 2006, v. 29, n. 4, p. 8

By:

Wiley, Jack W.;
Legge, Marilou

Publication type:

Article

The Real Costs of Turnover: Lessons from a Call Center.

Published in:

Human Resource Planning, 2004, v. 27, n. 3, p. 34

By:

Hillmer, Steve;
Hillmer, Barbara;
McRoberts, Gale

Publication type:

Article

La gubernamentalidad managerial entre la/os agentes de Contact Centers y su transformación en tiempos de pandemia Covid-19.

Published in:

Sociología del Trabajo, 2022, n. 100, p. 147, doi. 10.5209/stra.77422

By:

Moench, Eric

Publication type:

Article

Repensar la cuestión de la resistencia en el trabajo, o buscando al trabajador perdido: un estudio de caso en el sector del telemarketing.

Published in:

Sociología del Trabajo, 2006, n. 56, p. 33

By:

Calderón, José Ángel

Publication type:

Article

Deslocalización extraterritorial de empleos del sector servicios. Sentidos y transformaciones del trabajo.

Published in:

Sociología del Trabajo, 2006, n. 56, p. 3

By:

del Bono, Andrea

Publication type:

Article

XAI for Churn Prediction in B2B Models: A Use Case in an Enterprise Software Company.

Published in:

Mathematics (2227-7390), 2022, v. 10, n. 20, p. 3896, doi. 10.3390/math10203896

By:

Marín Díaz, Gabriel;
Galán, José Javier;
Carrasco, Ramón Alberto

Publication type:

Article

Mathematical Model of Call Center in the Form of Multi-Server Queueing System.

Published in:

Mathematics (2227-7390), 2021, v. 9, n. 22, p. 2877, doi. 10.3390/math9222877

By:

Nazarov, Anatoly;
Moiseev, Alexander;
Moiseeva, Svetlana

Publication type:

Article