Works matching DE "CALL centers"
Results: 1277
A Two Stage Classification Model for Call Center Purchase Prediction.
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- Telkomnika, 2017, v. 15, n. 1, p. 351, doi. 10.12928/TELKOMNIKA.v15i1.4269
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- Publication type:
- Article
Expanding Service Capabilities Through an On-Demand Workforce.
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- Operations Research, 2025, v. 73, n. 1, p. 363, doi. 10.1287/opre.2021.0651
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- Publication type:
- Article
The Queuing Model of M/M/S/K + M Based on the Impatience and Changeable Service Rate.
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- Journal of Systems Science & Information, 2009, v. 7, n. 3, p. 269
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- Article
Call Centers: A Strategic Outsourcing Opportunity.
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- Podiatry Management, 2006, v. 25, n. 6, p. 257
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- Article
How People with Hearing Disabilities Deal with Collective vs. Private Emergencies.
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- Prehospital & Disaster Medicine, 2023, v. 38, p. s195, doi. 10.1017/S1049023X23005009
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- Article
Improving Physician Response and Recall When Activated for Mass Casualty Incidents.
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- Prehospital & Disaster Medicine, 2023, v. 38, p. s164, doi. 10.1017/S1049023X23004260
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- Publication type:
- Article
‘‘Yes, tell me please, what time is the midday flight from Athens arriving?’’: Telephone service encounters and politeness.
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- Intercultural Pragmatics, 2005, v. 2, n. 3, p. 253, doi. 10.1515/iprg.2005.2.3.253
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- Article
Quietly angry, loudly happy: Self-reported customer satisfaction vs. automatically detected emotion in contact center calls.
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- Interaction Studies, 2023, v. 24, n. 1, p. 168, doi. 10.1075/is.22038.bol
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- Publication type:
- Article
The Economic Geography of South Africa's Call Centre Industry.
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- Urban Forum, 2012, v. 23, n. 1, p. 23, doi. 10.1007/s12132-012-9142-4
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- Article
'You're not going anywhere': employee retention, symbolic violence and the structuring of subordination in a UK-based call centre.
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- 2015
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- Publication type:
- Case Study
Von der Ignoranz zur Organisierung? Gewerkschaftliche Strategien im Umgang mit atypisch Beschäftigten am Beispiel von Callcentern und Leiharbeit.
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- Industrielle Beziehungen, 2006, v. 2006, n. 4, p. 291
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- Publication type:
- Article
Human Fatigue Evaluation During Smart Working Sessions.
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- Macromolecular Symposia, 2021, v. 396, n. 1, p. 1, doi. 10.1002/masy.202000311
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- Publication type:
- Article
Dynamic performance analysis and optimization method of the horizontal machining center based on contact theory.
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- International Journal of Advanced Manufacturing Technology, 2020, v. 108, n. 9/10, p. 3055, doi. 10.1007/s00170-020-05597-z
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- Publication type:
- Article
Pre-placement psychological status and staff retention in a call centre.
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- Occupational Medicine, 2016, v. 66, n. 4, p. 305, doi. 10.1093/occmed/kqv218
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- Publication type:
- Article
An efficient Analysis of the Fusion of Statistical-Centred Clustering and Machine Learning for WSN Energy Efficiency.
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- Fusion: Practice & Applications, 2024, v. 15, n. 2, p. 187, doi. 10.54216/FPA.150217
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- Publication type:
- Article
Deep learning techniques for speech emotion recognition: A review.
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- International Research Journal of Science, Technology, Education, & Management (IRJSTEM), 2023, v. 3, n. 2, p. 78, doi. 10.5281/zenodo.8139722
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- Publication type:
- Article
AS NOVAS DINÂMICAS LABORAIS E OS DESAFIOS DA ARTICULAÇÃO COM A VIDA FAMILIAR.
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- Sociologia, Problemas e Práticas, 2013, n. 72, p. 31, doi. 10.7458/SPP2013722617
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- Publication type:
- Article
MIĘDZY DRAMATURGIĄ A TOTALNOŚCIĄ -- CALL CENTER W ZWIERCIADLE SOCJOLOGII ERVINGA GOFFMANA.
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- Studia Socjologiczne, 2008, v. 2008, n. 1, p. 77
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- Publication type:
- Article
Collaboration Leads to Transformation and Positive Results in Grand Rapids, Mich.
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- Journal: American Water Works Association, 2017, v. 109, n. 8, p. 50, doi. 10.5942/jawwa.2017.109.0106
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- Publication type:
- Article
Is Empathy Effective for Customer Service? Evidence From Call Center Interactions.
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- Journal of Business & Technical Communication, 2013, v. 27, n. 2, p. 123, doi. 10.1177/1050651912468887
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- Publication type:
- Article
Lives on the Line: How the Philippines became the World's Call Centre Capital: By Jeffrey J. SallazNew York: Oxford University Press, 2019, 244 pp., £ 18.99 (paperback), ISBN 9780190630669.
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- 2022
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- Publication type:
- Book Review
INNOVATION IN RESPONDING TO THE "THREAT" OF IT OFFSHORING.
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- Information Systems Management, 2005, v. 22, n. 4, p. 80, doi. 10.1201/1078.10580530/45520.22.4.20050901/90032.8
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- Publication type:
- Article
MAKING ROOM FOR THE CALL CENTER.
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- Information Systems Management, 2002, v. 19, n. 1, p. 71, doi. 10.1201/1078/43199.19.1.20020101/31479.10
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- Publication type:
- Article
Snider Tire Optimizes Its Customers-Stores-Plants Transportation Network.
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- Interfaces, 2017, v. 47, n. 2, p. -1, doi. 10.1287/inte.2016.0876
- Publication type:
- Article
OR Process Skills Transform an Out-of-Control Call Center into a Strategic Asset.
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- Interfaces, 2009, v. 39, n. 4, p. 346, doi. 10.1287/inte.1090.0432
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- Publication type:
- Article
Ensuring Access to Emergency Services in the Presence of Long Internet Dial-Up Calls.
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- Interfaces, 2005, v. 35, n. 5, p. 411, doi. 10.1287/inte.1050.0155
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- Publication type:
- Article
A Call Center Uses Simulation to Drive Strategic Change.
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- Interfaces, 2001, v. 31, n. 3, p. 87, doi. 10.1287/inte.31.3.87.9632
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- Publication type:
- Article
Predictive Dialing for Outbound Telephone Call Centers.
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- Interfaces, 1999, v. 29, n. 5, p. 66, doi. 10.1287/inte.29.5.66
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- Publication type:
- Article
L.L. Bean Improves Call-Center Forecasting.
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- Interfaces, 1995, v. 25, n. 6, p. 1, doi. 10.1287/inte.25.6.1
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- Publication type:
- Article
AT&T's Call Processing Simulator (CAPS) Operational Design for Inbound Call Centers.
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- Interfaces, 1994, v. 24, n. 1, p. 6, doi. 10.1287/inte.24.1.6
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- Publication type:
- Article
COMPUTATION OF STEADY-STATE PROBABILITIES FOR RESOURCE-SHARING CALL-CENTER QUEUEING SYSTEMS.
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- Stochastic Models, 2001, v. 17, n. 2, p. 191, doi. 10.1081/STM-100002063
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- Publication type:
- Article
La calidad del trabajo en los centros de atención telefónica alemanes.
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- Revista Internacional del Trabajo, 2009, v. 128, n. 4, p. 441, doi. 10.1111/j.1564-9148.2009.00070.x
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- Publication type:
- Article
Politics of presence: women’s safety and respectability at night in Mumbai, India.
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- Gender, Place & Culture: A Journal of Feminist Geography, 2018, v. 25, n. 5, p. 695, doi. 10.1080/0966369X.2017.1400951
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- Publication type:
- Article
Contribution Of Srimanta Sankardeva's Neo-Vaishnavism To The Indian Education System.
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- Journal of Namibian Studies, 2023, v. 33, p. 2579
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- Publication type:
- Article
THE CONSTITUENTS OF JAPANESE CUSTOMER SENTIMENT TOWARD OFFSHORED CALL SERVICE CENTERS: AN EXPLORATORY STUDY.
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- Journal of Business & Behavioral Sciences, 2020, v. 32, n. 1, p. 43
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- Publication type:
- Article
A GAMIFICAÇÃO COMO ESTRATÉGIA PARA A MELHORIA DA PERFORMANCE DOS OPERADORES DE CALL CENTER: ESTUDO DE CASO MYARENA.
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- Egitania Sciencia, 2023, v. 32, n. 1, p. 37, doi. 10.46691/es.v1i32.157
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- Publication type:
- Article
Can Customer Arrival Rates Be Modelled by Sine Waves?
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- Service Science, 2024, v. 16, n. 2, p. 70, doi. 10.1287/serv.2022.0045
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- Publication type:
- Article
A preliminary survey of practice patterns across several European kidney stone centers and a call for action in developing shared practice.
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- Urolithiasis, 2019, v. 47, n. 3, p. 219, doi. 10.1007/s00240-019-01119-z
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- Publication type:
- Article
DÖNÜŞTÜRÜCÜ LİDERLİK İLE ÇALIŞAN SESLİLİĞİ ARASINDAKİ İLİŞKİDE İŞTE KENDİNİ YETİŞTİRMENİN ARACILIK ROLÜ, İŞE YABANCILAŞMANIN DÜZENLEYİCİ ROLÜ.
- Published in:
- International Journal of Management Economics & Business / Uluslararası Yönetim İktisat ve İşletme Dergisi, 2022, v. 18, n. 2, p. 750, doi. 10.17130/ijmeb.1034581
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- Publication type:
- Article
MFKK Özniteliklerine Eklenen Logaritmik Enerji ve Delta Parametrelerinin Yaş ve Cinsiyet Sınıflandırma Üzerindeki Etkileri.
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- Journal of the Institute of Science & Technology / Iğdır Üniversitesi Fen Bilimleri Enstitüsü Dergisi, 2021, v. 11, n. 1, p. 32, doi. 10.21597/jist.772804
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- Publication type:
- Article
EMOTIONAL WELL-BEING, HEALTH AND LIFE SATISFACTION IN CALL CENTRE EMPLOYEES AND SOFTWARE PROFESSIONALS.
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- Journal of Organisation & Human Behaviour, 2023, v. 12, n. 3, p. 24
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- Publication type:
- Article
'You've got to take them seriously': meeting information needs in mental healthcare.
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- Health Informatics Journal, 2007, v. 13, n. 1, p. 37, doi. 10.1177/1460458207073644
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- Publication type:
- Article
Consumers' questions about antipsychotic medication: revealing safety concerns and the silent voices of young men.
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- Social Psychiatry & Psychiatric Epidemiology, 2015, v. 50, n. 5, p. 725, doi. 10.1007/s00127-014-1005-y
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- Publication type:
- Article
Investigation of deformation of the cornea during tonometry using FEM.
- Published in:
- International Journal of Electrical & Computer Engineering (2088-8708), 2020, v. 10, n. 6, p. 5631, doi. 10.11591/ijece.v10i6.pp5631-5641
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- Publication type:
- Article
GENDERED SUSTAINABLE DEVELOPMENT: ISSUES AND CHALLENGES FACED BY WOMEN WORKERS IN CALL CENTERS.
- Published in:
- Management Dynamics, 2017, v. 17, n. 2, p. 1
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- Publication type:
- Article
A Queueing Theoretic Approach to Set Staffing Levels in Time-Dependent Dual-Class Service Systems.
- Published in:
- Decision Sciences, 2017, v. 48, n. 4, p. 766, doi. 10.1111/deci.12236
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- Publication type:
- Article
Correction to "Authenticity and high performance: Nonmarket social, public and media strategies of foreign SMEs during a black swan event".
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- Journal of Contingencies & Crisis Management, 2024, v. 32, n. 4, p. 1, doi. 10.1111/1468-5973.70002
- Publication type:
- Article
The impact of ethical leadership on employee motivation and voice: A study on call center employees in the TRA2 region.
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- Journal of Social Sciences Research / Sosyal Bilimler Arastirmalari Dergisi, 2024, v. 14, n. 4, p. 1221, doi. 10.48146/odusobiad.1214980
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- Publication type:
- Article
Admission control in a two-class loss system with periodically varying parameters and abandonments.
- Published in:
- Queueing Systems, 2020, v. 94, n. 1/2, p. 175, doi. 10.1007/s11134-019-09620-3
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- Publication type:
- Article
A stochastic analysis of a network with two levels of service.
- Published in:
- Queueing Systems, 2019, v. 92, n. 3/4, p. 203, doi. 10.1007/s11134-019-09617-y
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- Publication type:
- Article