Works matching DE "CALL centers"

Results: 1370

‘‘Yes, tell me please, what time is the midday flight from Athens arriving?’’: Telephone service encounters and politeness.

Published in:

Intercultural Pragmatics, 2005, v. 2, n. 3, p. 253, doi. 10.1515/iprg.2005.2.3.253

By:

Economidou-Kogetsidis, Maria

Publication type:

Article

Quietly angry, loudly happy: Self-reported customer satisfaction vs. automatically detected emotion in contact center calls.

Published in:

Interaction Studies, 2023, v. 24, n. 1, p. 168, doi. 10.1075/is.22038.bol

By:

Bolo, Eric;
Samoul, Muhammad;
Seichepine, Nicolas;
Chetouani, Mohamed

Publication type:

Article

Using historical data to explore transactional data quality of an African power generation company.

Published in:

South African Journal of Information Management, 2020, v. 22, n. 1, p. 1, doi. 10.4102/sajim.v22i1.1130

By:

Rambe, Patient;
Bester, Johan

Publication type:

Article

Leveraging management information in improving call centre productivity.

Published in:

South African Journal of Information Management, 2016, v. 18, n. 1, p. 1, doi. 10.4102/sajim.v18i1.690

By:

Mosese, Manthisana;
Mearns, Martie

Publication type:

Article

Language, ideology and neoliberalism.

Published in:

Journal of Language & Politics, 2007, v. 6, n. 1, p. 51, doi. 10.1075/jlp.6.1.05hol

By:

Holborow, Marnie

Publication type:

Article

'Who is Grace?': Affect, Work, and Gender in Bangalore Call Centres.

Published in:

Globalizations, 2013, v. 10, n. 3, p. 397, doi. 10.1080/14747731.2013.787776

By:

Ghosh, Devleena

Publication type:

Article

Anatomy of an IP call centre [IP telephony].

Published in:

Communications Engineer, 2007, v. 5, n. 4, p. 20, doi. 10.1049/ce:20070402

By:

Smith, Ed

Publication type:

Article

The Human Resource Management in Call Centres: The Development of a Questionnair.

Published in:

Revista de Psicologia del Trabajo y de Las Organizaciones, 2012, v. 28, n. 1, p. 37, doi. 10.5093/tr2012a4

By:

Catanheira, Filipa;
Chambel, María José

Publication type:

Article

Benchmarking palliative care practices in neurooncology: a german perspective.

Published in:

Journal of Neuro-Oncology, 2024, v. 168, n. 2, p. 333, doi. 10.1007/s11060-024-04674-7

By:

Lawson McLean, Anna Cecilia;
Lawson McLean, Aaron;
Ernst, Thomas;
Forster, Marie-Therese;
Freyschlag, Christian;
Gempt, Jens;
Goldbrunner, Roland;
Grau, Stefan;
Jungk, Christine;
van Oorschot, Birgitt;
Rosahl, Steffen K.;
Wedding, Ulrich;
Senft, Christian;
Kamp, Marcel A.;
on behalf of the German Consortium for Excellence in Neurooncology, Palliative Care (GCE-NPC);
Misch, Martin;
Herrlinger, Ulrich;
Malinova, Vesna;
Machein, Marcia;
Hau, Peter

Publication type:

Article

Getting closer: tailored human–computer speech dialog.

Published in:

Universal Access in the Information Society, 2009, v. 8, n. 2, p. 97, doi. 10.1007/s10209-008-0133-0

By:

Metze, Florian;
Englert, Roman;
Bub, Udo;
Burkhardt, Felix;
Stegmann, Joachim

Publication type:

Article

Attitudes to telecare among older people, professional care workers and informal carers: a preventative strategy or crisis management?

Published in:

Universal Access in the Information Society, 2007, v. 6, n. 2, p. 193, doi. 10.1007/s10209-007-0075-y

By:

Hanson, Julienne;
Percival, John;
Aldred, Hazel;
Brownsell, Simon;
Hawley, Mark

Publication type:

Article

Hemophagocytic lymphohistiocytosis in adults: collaborative analysis of 137 cases of a nationwide German registry.

Published in:

Journal of Cancer Research & Clinical Oncology, 2020, v. 146, n. 4, p. 1065, doi. 10.1007/s00432-020-03139-4

By:

Birndt, Sebastian;
Schenk, Thomas;
Heinevetter, Babett;
Brunkhorst, Frank M.;
Maschmeyer, Georg;
Rothmann, Frank;
Weber, Thomas;
Müller, Markus;
Panse, Jens;
Penack, Olaf;
Schroers, Roland;
Braess, Jan;
Frickhofen, Norbert;
Ehl, Stephan;
Janka, Gritta;
Lehmberg, Kai;
Pletz, Mathias W.;
Hochhaus, Andreas;
Ernst, Thomas;
La Rosée, Paul

Publication type:

Article

Technical Briefs.

Published in:: Noise & Vibration Worldwide, 2012, v. 43, n. 1, p. 31, doi. 10.1260/0957-4565.43.1.31
Publication type:: Article

Technical Briefs.

Published in:: 2011
Publication type:: Abstract

Treatment Prediction Using Artificial Intelligence-Integrated Chatbots in Call Centers in Medical Tourism.

Published in:

Turkish Studies - Economics, Finance, Politics, 2023, v. 18, n. 2, p. 1, doi. 10.7827/TurkishStudies.67267

By:

Yener, Songül;
Köse, İlker

Publication type:

Article

Lider - Üye Etkileşiminin İşten Ayrılma Niyetine Etkilerinin Araştırılması.

Published in:

Turkish Studies - Economics, Finance, Politics, 2020, v. 15, n. 3, p. 1501, doi. 10.47644/TurkishStudies.40631

By:

Kurt, Havana Sevcan

Publication type:

Article

AS NOVAS DINÂMICAS LABORAIS E OS DESAFIOS DA ARTICULAÇÃO COM A VIDA FAMILIAR.

Published in:

Sociologia, Problemas e Práticas, 2013, n. 72, p. 31, doi. 10.7458/SPP2013722617

By:

Casaca, Sara Falcão

Publication type:

Article

DESENVOLVIMENTO DE COMPETÊNCIAS COLABORATIVAS NA RESIDÊNCIA MULTIPROFISSIONAL NO ENFRENTAMENTO À COVID-19.

Published in:

Trabalho & Educação, 2022, v. 31, n. 2, p. 123, doi. 10.35699/2238-037X.2022.40087

By:

GOMES, Renata Carneiro Souza;
PEDROZO, Luiza Machado;
MESTRINER, Soraya Fernandes;
LAGO, Luana Pinho de Mesquita

Publication type:

Article

MOBILITY, DRIVING INNOVATION AND ENHANCING OUR LIVEABILITY -- TRANSPORT AS A TRUE TECH BUSINESS.

Published in:

Sydney Papers, 2019, n. 47, p. 97

By:

CONSTANCE, ANDREW

Publication type:

Article

The Relationship Between Job Demands and Key Performance Indicators: Moderating Effects of Job Resources in Call Centers.

Published in:

Journal of Business & Management, 2006, v. 12, n. 2, p. 127, doi. 10.1504/jbm.2006.141144

By:

Dwyer, Dale J.;
Fox, Marilyn L.

Publication type:

Article

Practical experience testing aspects of market development for city-wide inclusive sanitation.

Published in:

Waterlines, 2020, v. 39, n. 4, p. 313, doi. 10.3362/1756-3488.19-00009

By:

Singh, Sanjay;
Sauer, John

Publication type:

Article

MENSURAÇÃO DO NÍVEL DE ESTRESSE OCUPACIONAL PERCEBIDO POR ATENDENTES DE TELEMARKETING DE UM CONTACT CENTER.

Published in:

Journal of Management Analysis / Revista Gestão em Análise, 2020, v. 9, n. 3, p. 192, doi. 10.12662/2359-618xregea.v9i3.p192-206.2020

By:

Oliveira Honorato, Antonio Edson;
Barra de Oliveira, Agostinha Mafalda

Publication type:

Article

The Future of Service and Product: Designing for Alignment and Scalability.

Published in:

Touchpoint, 2025, v. 16, n. 1, p. 90, doi. 10.30819/touchpoint.16-1.19

By:

Hyzy, Mike;
Stull, Kate

Publication type:

Article

Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness.

Published in:

Journal of Management Information Systems, 2021, v. 38, n. 3, p. 579, doi. 10.1080/07421222.2021.1958548

By:

Sun, Shujing;
Gao, Yang;
Rui, Huaxia

Publication type:

Article

The Role of Knowledge Repositories in Technical Support Environments: Speed Versus Learning in User Performance.

Published in:

Journal of Management Information Systems, 2005, v. 22, n. 3, p. 159, doi. 10.2753/MIS0742-1222220306

By:

GRAY, PETER H.;
DURCIKOVA, ALEXANDRA

Publication type:

Article

Is your Chapter Tax-Exempt Status on life support?

Published in:

ISSA Journal, 2023, v. 21, n. 3, p. 11

By:

Larkins, Richard

Publication type:

Article

Call center forecasting at AAA Michigan.

Published in:

Journal of Business Forecasting Methods & Systems, 1997, v. 16, n. 4, p. 8

By:

Klungle, Roger;
Maluchnik, Jim

Publication type:

Article

A Structural Equation Modelling Evaluation of Antecedents and Interconnections of Call Centre Agents' Intention to Quit.

Published in:

Journal of Risk & Financial Management, 2021, v. 14, n. 4, p. 1, doi. 10.3390/jrfm14040179

By:

Iwu, Chux Gervase;
Opute, Abdullah Promise;
Aliyu, Olayemi Abdullateef;
Eresia-Eke, Chukuakadibia;
Musikavanhu, Tichaona Buzy;
Jaiyeola, Afeez Olalekan

Publication type:

Article

Customer relationship management and you.

Published in:

IIE Solutions, 2001, v. 33, n. 4, p. 34

By:

West, Jim

Publication type:

Article

A call to quality.

Published in:: IIE Solutions, 2000, v. 32, n. 9, p. 15
Publication type:: Article

Asymptotic Inference for Waiting Times and Patiences in Queues with Abandonment.

Published in:

Communications in Statistics: Simulation & Computation, 2009, v. 38, n. 2, p. 318, doi. 10.1080/03610910802491734

By:

Gorst-rasmussen, Anders;
Hansen, MartinB.

Publication type:

Article

Kriz Yönetimi ile Çalışan Performansı Arasındaki İlişkide Paternalist Liderin Aracı Etkisi.

Published in:

Celal Bayar University Journal of Social Sciences / Celal Bayar Üniversitesi Sosyal Bilimler Dergisi, 2022, v. 20, n. 1, p. 243, doi. 10.18026/cbayarsos.1033770

By:

Düzgün, Ayşegül

Publication type:

Article

A Curriculum Analysis of Call Center Services Departments in Turkey.

Published in:

Celal Bayar University Journal of Social Sciences / Celal Bayar Üniversitesi Sosyal Bilimler Dergisi, 2019, v. 17, n. 4, p. 17, doi. 10.18026/cbayarsos.479550

By:

Polat, Hıdır;
Seyfi, Murat

Publication type:

Article

İBN NÜCEYM’İN el-EŞBÂH ve’n-NEZÂİR’İNE HAMEVÎ TARAFINDAN YÖNELTİLEN ELEŞTİRİLER.

Published in:

Bilimname, 2022, v. 48, n. 2, p. 535, doi. 10.28949/bilimname.1182798

By:

BAYDER, Osman

Publication type:

Article

Od tréninkového centra k převládajícímu paradigmatu poválečné sociologické metodologie. Cesta kolumbijské školy od porážky k vítězství.

Published in:

Historická Sociologie, 2019, n. 2, p. 101, doi. 10.14712/23363525.2019.19

By:

JEŘÁBEK, HYNEK

Publication type:

Article

Politics of presence: women’s safety and respectability at night in Mumbai, India.

Published in:

Gender, Place & Culture: A Journal of Feminist Geography, 2018, v. 25, n. 5, p. 695, doi. 10.1080/0966369X.2017.1400951

By:

Parikh, Aparna

Publication type:

Article

Améliorer l'implication et la rétention des agents dans les centres d'appels : agir sur les pratiques de gestion.

Published in:

Recherches en Sciences de Gestion, 2012, n. 91, p. 19

By:

Pierre, Xavier

Publication type:

Article

QUALITY CONTROL CHARTS FOR MONITORING PERFORMANCE OF HOSPITAL CALL CENTER.

Published in:

Sigma: Journal of Engineering & Natural Sciences / Mühendislik ve Fen Bilimleri Dergisi, 2019, v. 37, n. 4, p. 1393

By:

ÖZTÜRK, Hakan;
MURAT, Naci;
ELEVLİ, Sermin

Publication type:

Article

Elementi slovenstva v odnosu do matične domovine in do latinskoameriške kulture v narativnem gradivu, dokumentiranem pri argentinskih Slovencih.

Published in:

Studia Mythologica Slavica, 2023, n. 26, p. 177, doi. 10.3986/SMS20232606

By:

Kutin, Barbara Ivančič

Publication type:

Article

Always Be Closing: Experiencing and theorizing time and wage in a UK call center.

Published in:

Tamara: Journal for Critical Organization Inquiry, 2015, v. 13, n. 4, p. 39

By:

Pitts, Frederick Harry

Publication type:

Article

NHS Direct: Improving the service available to callers with mental health problems.

Published in:

Mental Health Practice, 2002, v. 5, n. 5, p. 32, doi. 10.7748/mhp.5.5.32.s28

By:

Lee, Janet;
Scarrott, David;
Hemingway, Steve

Publication type:

Article

LACEABILITY PROPERTIES IN EDGE TOLERANT CORONA PRODUCT GRAPHS.

Published in:

TWMS Journal of Applied & Engineering Mathematics, 2020, v. 10, n. 3, p. 734

By:

GOMATHI, P.;
MURALI, R.

Publication type:

Article

Hepatitis C Virus Infection Awareness-raising Through HepC Mobile Application and Hepatobot.

Published in:

Journal of Biomedical Physics & Engineering, 2021, v. 11, p. 211

By:

Dokht, Mina Hakkak;
Ahmadi, Seyyed Parham;
Azami, Nazanin;
Ghorbannezhad, Ghazaleh;
Hedayati-Moghaddam, Mohammad Reza

Publication type:

Article

Factors affecting communication during telephone triage in medical call centres: a mixed methods systematic review.

Published in:

Systematic Reviews, 2024, v. 13, n. 1, p. 1, doi. 10.1186/s13643-024-02580-7

By:

Fotland, Siri-Linn Schmidt;
Midtbø, Vivian;
Vik, Jorunn;
Zakariassen, Erik;
Johansen, Ingrid Hjulstad

Publication type:

Article

Cynicism as user resistance in IT implementation.

Published in:

Information Systems Journal, 2012, v. 22, n. 4, p. 289, doi. 10.1111/j.1365-2575.2011.00386.x

By:

Selander, Lisen;
Henfridsson, Ola

Publication type:

Article

New methodology for using incognito standardised patients for telephone consultation in primary care.

Published in:

Medical Education, 2009, v. 43, n. 1, p. 82, doi. 10.1111/j.1365-2923.2008.03177.x

By:

Derkx, Hay;
Rethans, Jan J;
Maiburg, Bas;
Winkens, Ron;
Knottnerus, Andre

Publication type:

Article

Investigation of deformation of the cornea during tonometry using FEM.

Published in:

International Journal of Electrical & Computer Engineering (2088-8708), 2020, v. 10, n. 6, p. 5631, doi. 10.11591/ijece.v10i6.pp5631-5641

By:

R. B., Bharathi;
Prabhu, Gopalakrishna;
Ve, Ramesh S.;
Poojary, Rakshath;
Sundaram, S. Meenatchi

Publication type:

Article

From Trivial to Critical. Emergent Interagency Collaboration Through Co‐Location of Emergency Call Centrals.

Published in:

Journal of Contingencies & Crisis Management, 2025, v. 33, n. 1, p. 1, doi. 10.1111/1468-5973.70015

By:

Almklov, Petter G.;
Antonsen, Stian

Publication type:

Article

Correction to "Authenticity and high performance: Nonmarket social, public and media strategies of foreign SMEs during a black swan event".

Published in:: Journal of Contingencies & Crisis Management, 2024, v. 32, n. 4, p. 1, doi. 10.1111/1468-5973.70002
Publication type:: Article

The impact of ethical leadership on employee motivation and voice: A study on call center employees in the TRA2 region.

Published in:

Journal of Social Sciences Research / Sosyal Bilimler Arastirmalari Dergisi, 2024, v. 14, n. 4, p. 1221, doi. 10.48146/odusobiad.1214980

By:

Moç, Turhan

Publication type:

Article