Works matching DE "CALL center agents"

Results: 243

Handcrafted Careers: How Workers Navigate Racialized Career Pathways in the Craft Beer Industry.

Published in:

Social Problems, 2025, v. 72, n. 2, p. 375, doi. 10.1093/socpro/spae006

By:

Wilson, Eli R

Publication type:

Article

Análise comparativa entre a carga mental dos operadores de class centar e os indicadores da operação.

Published in:

Revista Producao Online, 2025, v. 25, n. 1, p. 1, doi. 10.14488/1676-1901.v25i1.5293

By:

Ferreira Lopes, Maria José;
Karla Rocha, Miriam;
Monteiro Maia, Macilene Maria;
Cleide de Oliveira, Rayssa;
Harumi Yamashita, Gabrielli

Publication type:

Article

Not That Button but the Other: Misunderstanding and Non-understanding in Helpdesk Encounters Involving Nonnative English Speakers.

Published in:

Technical Communication, 2012, v. 59, n. 3, p. 179

By:

Beldad, Ardion;
Steehouder, Michaël

Publication type:

Article

PERCEPTIONS OF EMPLOYMENT RELATIONS AND PERMANENCE IN THE ORGANIZATION: MEDIATING EFFECTS OF AFFECTIVE COMMITMENT IN RELATIONS OF PSYCHOLOGICAL CONTRACT AND INTENTION TO QUIT.

Published in:

Psychological Reports, 2012, v. 110, n. 3, p. 839, doi. 10.2466/01.07.21.PR0.110.3.839-853

By:

ALCOVER, CARLOS-MARÍA;
MARTÍNEZ-ÍÑIGO, DAVID;
CHAMBEL, MARIA JOSÉ

Publication type:

Article

DIMENSIONALITY OF ORGANIZATIONAL JUSTICE IN A CALL CENTER CONTEXT.

Published in:

Psychological Reports, 2012, v. 110, n. 2, p. 677, doi. 10.2466/01.07.21.PR0.110.2.677-693

By:

FLINT, DOUGLAS;
HALEY, LYNN M.;
MCNALLY, JEFFREY J.

Publication type:

Article

Marriage and Midnight Work: A Qualitative Study of Unmarried Women Call Center Agents in India.

Published in:

Marriage & Family Review, 2011, v. 47, n. 4, p. 197, doi. 10.1080/01494929.2011.586298

By:

Tara, Shelly;
Ilavarasan, P. Vigneswara

Publication type:

Article

Emotional Intelligence, Interaction Involvement, and Job Performance of Call Center Representatives in the Philippines.

Published in:

Human Behavior, Development & Society, 2019, v. 20, n. 2, p. 20

By:

Villegas-Puyod, Jenette;
Charoensukmongkol, Peerayuth

Publication type:

Article

A survey of eye-related complaints among call-center employees in Pune.

Published in:

Indian Journal of Basic & Applied Medical Research, 2017, v. 6, n. 4, p. 52

By:

Shitole, C. Satish;
Deshmukh, S.

Publication type:

Article

Is Empathy Effective for Customer Service? Evidence From Call Center Interactions.

Published in:

Journal of Business & Technical Communication, 2013, v. 27, n. 2, p. 123, doi. 10.1177/1050651912468887

By:

Clark, Colin Mackinnon;
Murfett, Ulrike Marianne;
Rogers, Priscilla S.;
Ang, Soon

Publication type:

Article

Trust and Distrust Network Accuracy and Career Advancement in an Organization.

Published in:

Group & Organization Management, 2017, v. 42, n. 4, p. 487, doi. 10.1177/1059601115627529

By:

Marineau, Joshua E.

Publication type:

Article

Examining Mental Health Knowledge, Stigma, and Service Use Intentions Among Public Safety Personnel.

Published in:

Frontiers in Psychology, 2020, v. 11, p. 1, doi. 10.3389/fpsyg.2020.00949

By:

Krakauer, Rachel L.;
Stelnicki, Andrea M.;
Carleton, R. Nicholas

Publication type:

Article

Noise exposure and hearing status among employees using communication headsets.

Published in:

2022

By:

PAWLACZYK-ŁUSZCZYŃSKA, MAŁGORZATA;
DUDAREWICZ, ADAM;
ZABOROWSKI, KAMIL;
ZAMOJSKA-DANISZEWSKA, MAŁGORZATA;
Pawlaczyk-Łuszczyńska, Małgorzata;
Zamojska-Daniszewska, Małgorzata

Publication type:

journal article

Optimal balanced control for call centers.

Published in:

Annals of Operations Research, 2012, v. 201, n. 1, p. 39, doi. 10.1007/s10479-012-1215-1

By:

Bhulai, Sandjai;
Farenhorst-Yuan, Taoying;
Heidergott, Bernd;
Laan, Dinard

Publication type:

Article

SCHEDULING OF AGENTS IN INBOUND MULTILINGUAL CALL CENTERS.

Published in:

Brazilian Journal of Operations & Production Management, 2017, v. 14, n. 2, p. 228, doi. 10.14488/BJOPM.2017.v14.n2.a11

By:

Santanna Barbosa, Luiz Henrique;
Simões Gomes, Carlos Francisco;
Chaves, Maria Cecilia C.

Publication type:

Article

Servir les clients avec le sourire: Source d'épuisement ou de performance chez les employés de centres d'appels?

Published in:

Canadian Journal of Administrative Sciences (John Wiley & Sons, Inc.), 2018, v. 35, n. 2, p. o1, doi. 10.1002/cjas.1414

By:

Picard, Karel;
Cossette, Michel;
Morin, Denis

Publication type:

Article

Service with a smile: A source of emotional exhaustion or performance incentive in call‐centre employees.

Published in:

Canadian Journal of Administrative Sciences (John Wiley & Sons, Inc.), 2018, v. 35, n. 2, p. 214, doi. 10.1002/cjas.1413

By:

Picard, Karel;
Cossette, Michel;
Morin, Denis

Publication type:

Article

LES DÉRIVES DE LA DÉLOCALISATION : L'EXEMPLE DES CENTRES D'APPEL EN TUNISIE.

Published in:

Revue Française du Marketing, 2011, n. 232, p. 77

By:

JALLOUL, Rim;
RABOUDl, Faten

Publication type:

Article

Virginia Doellgast: Disintegrating Democracy at Work: Labor Unions and the Future of Good Jobs in the Service Economy.

Published in:

2013

By:

Dobbin, Frank

Publication type:

Book Review

Gendered Emotional Labor; As a Normative Conformity of Hospital Organizations to the Gender Institution.

Published in:

Ege Academic Review, 2023, v. 23, n. 1, p. 43, doi. 10.21121/eab.1077907

By:

ÜNLÜ, Onur;
YÜRÜR, Senay;
GEZEGEN ÜNLÜ, Sevim

Publication type:

Article

TÜRKİYE'DE ÇAĞRI MERKEZİ İŞLETMELERİNİN KORONAVİRÜS (COVİD-19) PANDEMİSİ DENEYİMLERİ: "YENİ NORMAL" ÜZERİNE BİR ARAŞTIRMA.

Published in:

Suleyman Demirel University Journal of Faculty of Economics & Administrative Sciences, 2021, v. 26, n. 1, p. 83

By:

ÇATAL, Ömer

Publication type:

Article

Türkiye'de Bölgesel Ücret Farklılıklarına İlişkin Bir Durum Değerlendirmesi: İŞKUR Özel Sektör Açık İş İlanları Analizi.

Published in:

Çalışma ve Toplum, 2020, v. 66, n. 3, p. 1635

By:

GÖRMEZÖZ, Göktan;
KARAALP-ORHAN, Hacer Simay

Publication type:

Article

A Bridge Across the Bosphorus: Returned Migrants, their Internet and Media Use and Social Capital.

Published in:

Social Science Computer Review, 2010, v. 28, n. 1, p. 118, doi. 10.1177/0894439309334326

By:

Ogan, Christine;
Ozakca, Muzaffer

Publication type:

Article

Servicing a world elsewhere? Examining everyday work practices in the emerging economic spaces of Malaysia's business process outsourcing industry.

Published in:

Singapore Journal of Tropical Geography, 2011, v. 32, n. 2, p. 141, doi. 10.1111/j.1467-9493.2011.00426.x

By:

Brooker, Daniel

Publication type:

Article

CUSTOMER-RELATED SOCIAL STRESSORS AND EMOTIONAL EXHAUSTION: THE MEDIATING ROLE OF SURFACE AND DEEP ACTING.

Published in:

Social Behavior & Personality: an international journal, 2010, v. 38, n. 10, p. 1359, doi. 10.2224/sbp.2010.38.10.1359

By:

SONG, GUOPING;
HAIHUA LIU

Publication type:

Article

In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion.

Published in:

Revista de Administração, 2016, v. 51, n. 2, p. 123, doi. 10.5700/rausp1229

By:

de Oliveira Medeiros, Cintia Rodrigues;
Alcapadipani, Rafael

Publication type:

Article

Offshore responsiveness: theory of Constraints innovates customer services.

Published in:

Service Industries Journal, 2017, v. 37, n. 3-4, p. 155, doi. 10.1080/02642069.2017.1303047

By:

Naor, Michael;
Coman, Alex

Publication type:

Article

Job quality in the customer contact centre: conceptual foundation and scale development.

Published in:

Service Industries Journal, 2012, v. 32, n. 2, p. 171, doi. 10.1080/02642069.2010.531120

By:

van Dun, Zanna;
Bloemer, Josée;
Henseler, Jörg

Publication type:

Article

Off-shoring in the contact centre industry and employment in the North West of England.

Published in:

Service Industries Journal, 2009, v. 29, n. 2, p. 173, doi. 10.1080/02642060802294920

By:

Peck, Frank;
Cabras, Ignazio

Publication type:

Article

'Who is Grace?': Affect, Work, and Gender in Bangalore Call Centres.

Published in:

Globalizations, 2013, v. 10, n. 3, p. 397, doi. 10.1080/14747731.2013.787776

By:

Ghosh, Devleena

Publication type:

Article

Early Reservation for Follow-up Appointments in a Slotted-Service Queue.

Published in:

Operations Research, 2023, v. 71, n. 3, p. 917, doi. 10.1287/opre.2022.2299

By:

Ding, Yichuan;
Gupta, Diwakar;
Tang, Xiaoxu

Publication type:

Article

The Gatekeeper's Dilemma: "When Should I Transfer This Customer?".

Published in:

Operations Research, 2023, v. 71, n. 3, p. 843, doi. 10.1287/opre.2021.2211

By:

Hathaway, Brett A.;
Kagan, Evgeny;
Dada, Maqbool

Publication type:

Article

Call Center Staffing: Service-Level Constraints and Index Priorities.

Published in:

Operations Research, 2017, v. 65, n. 2, p. 537, doi. 10.1287/opre.2016.1532

By:

Soh, Seung Bum;
Gurvich, Itai

Publication type:

Article

Rate-Based Daily Arrival Process Models with Application to Call Centers.

Published in:

Operations Research, 2016, v. 64, n. 2, p. 510, doi. 10.1287/opre.2016.1484

By:

Oreshkin, Boris N.;
Régnard, Nazim;
L'Ecuyer, Pierre

Publication type:

Article

Routing and Staffing in Customer Service Chat Systems with Impatient Customers.

Published in:

Operations Research, 2014, v. 62, n. 4, p. 943, doi. 10.1287/opre.2014.1284

By:

Tezcan, Tolga;
Jiheng Zhang

Publication type:

Article

Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics.

Published in:

Operations Research, 2012, v. 60, n. 2, p. 461, doi. 10.1287/opre.1110.1016

By:

Zhang, Bo;
van Leeuwaarden, Johan S. H.;
Zwart, Bert

Publication type:

Article

Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems.

Published in:

Operations Research, 2010, v. 58, n. 3, p. 624, doi. 10.1287/opre.1090.0777

By:

Armony, Mor;
Ward, Amy R.

Publication type:

Article

Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers.

Published in:

Operations Research, 2009, v. 57, n. 5, p. 1189, doi. 10.1287/opre.1080.0651

By:

Mandelbaum, Avishai;
Zeltyn, Sergey

Publication type:

Article

Statistical Monitoring of Service Levels and Staffing Adjustments for Call Centers.

Published in:

Quality & Reliability Engineering International, 2016, v. 32, n. 8, p. 2813, doi. 10.1002/qre.1966

By:

Li, Junxiang;
Liu, Yafen;
Tsung, Fugee;
Huo, Jiazhen;
Su, Qiang

Publication type:

Article

DOES CALL CENTERS OPERATORS' INTROJECTED REGULATION IMPACT THEIR SKILL VARIETY AND TASK SIGNIFICANCE? EVIDENCE FROM MOROCCO.

Published in:

Business, Management & Economics Engineering, 2024, v. 22, n. 1, p. 174, doi. 10.3846/bmee.2024.20168

By:

BELHAJ SOULAMI, Marwa;
LOULIDI, Sofia

Publication type:

Article

Frequency of temporomandibular disorder signs and symptoms among call center employees.

Published in:

CRANIO: The Journal of Craniomandibular & Sleep Practice, 2017, v. 35, n. 4, p. 244, doi. 10.1080/08869634.2016.1216823

By:

Saruhanoğlu, Alp;
Gökçen-Röhlig, Bilge;
Saruhanoğlu, Ceren;
Öngül, Değer;
Koray, Meltem

Publication type:

Article

Job quality in call centres in Germany.

Published in:

International Labour Review, 2009, v. 148, n. 4, p. 395, doi. 10.1111/j.1564-913X.2009.00070.x

By:

Weinkopf, Claudia

Publication type:

Article

The impact of structural empowerment on individual well-being and performance: Taking agent preferences, self-efficacy and operational constraints into account.

Published in:

Human Relations, 2010, v. 63, n. 2, p. 163, doi. 10.1177/0018726709337039

By:

Biron, Michal;
Bamberger, Peter

Publication type:

Article

Editors’ note.

Published in:

Asia Pacific Journal of Human Resources, 2018, v. 56, n. 2, p. 151, doi. 10.1111/1744-7941.12182

By:

Bartram, Timothy;
Cooke, Fang Lee

Publication type:

Article

Control and involvement HR practices in Indian call centres: still searching for answers.

Published in:

Asia Pacific Journal of Human Resources, 2018, v. 56, n. 2, p. 196, doi. 10.1111/1744-7941.12153

By:

Ananthram, Subramaniam;
Teo, Stephen T. T.;
Connell, Julia;
Bish, Adelle

Publication type:

Article

Burnout in call centre workers between demands and resources.

Published in:

BPA - Applied Psychology Bulletin (Bollettino di Psicologia Applicata), 2010, n. 261/262, p. 37

By:

Taddei, Stefano;
Contena, Bastianina

Publication type:

Article

Designing a call center with an IVR (Interactive Voice Response).

Published in:

Queueing Systems, 2010, v. 66, n. 3, p. 215, doi. 10.1007/s11134-010-9193-y

By:

Khudyakov, Polyna;
Feigin, Paul;
Mandelbaum, Avishai

Publication type:

Article

Etnografia dos usos sociais do corpo da garota de programa.

Published in:

Revista Latinoamericana de Estudios sobre Cuerpos, Emociones y Sociedad, 2011, v. 3, n. 7, p. 7

By:

Alves, Fábio Lopes

Publication type:

Article

The Virtual Immigrant.

Published in:

Art Journal, 2018, v. 77, n. 1, p. 102, doi. 10.1080/00043249.2018.1456259

By:

Matthew, Annu Palakunnathu

Publication type:

Article

Linking Error Management Practices with Call Center Employees' Helping Behaviors and Service Recovery Performance.

Published in:

Pakistan Journal of Commerce & Social Sciences, 2017, v. 11, n. 1, p. 184

By:

Afsar, Bilal;
Ali, Zeeshan;
Dost, Mir;
Safdar, Umar

Publication type:

Article

Designing and Implementing a Navicat Database System for a Call Center.

Published in:

International Journal of Advanced Corporate Learning, 2011, v. 4, n. 1, p. 12, doi. 10.3991/ijac.v4i1.1474

By:

Hamtini, T. M.;
Rababah, O. M.

Publication type:

Article