Works matching DE "CALL center agents"

Results: 249

'Who is Grace?': Affect, Work, and Gender in Bangalore Call Centres.

Published in:

Globalizations, 2013, v. 10, n. 3, p. 397, doi. 10.1080/14747731.2013.787776

By:

Ghosh, Devleena

Publication type:

Article

Technical Briefs.

Published in:: 2011
Publication type:: Abstract

A Structural Equation Modelling Evaluation of Antecedents and Interconnections of Call Centre Agents' Intention to Quit.

Published in:

Journal of Risk & Financial Management, 2021, v. 14, n. 4, p. 1, doi. 10.3390/jrfm14040179

By:

Iwu, Chux Gervase;
Opute, Abdullah Promise;
Aliyu, Olayemi Abdullateef;
Eresia-Eke, Chukuakadibia;
Musikavanhu, Tichaona Buzy;
Jaiyeola, Afeez Olalekan

Publication type:

Article

Frequency of temporomandibular disorder signs and symptoms among call center employees.

Published in:

CRANIO: The Journal of Craniomandibular & Sleep Practice, 2017, v. 35, n. 4, p. 244, doi. 10.1080/08869634.2016.1216823

By:

Saruhanoğlu, Alp;
Gökçen-Röhlig, Bilge;
Saruhanoğlu, Ceren;
Öngül, Değer;
Koray, Meltem

Publication type:

Article

Plithogenic Analysis of the Psychosocial Perceptions of Call Center Operators in Quito.

Published in:

Neutrosophic Sets & Systems, 2024, v. 69, p. 22

By:

Silva-Guzmán, Martha P.;
Barragán-Pazmiño, Bryan M.;
Hernández-Mesa, María J.

Publication type:

Article

Portraits of Call Centre Employees: Understanding control and identity work.

Published in:

Tamara: Journal for Critical Organization Inquiry, 2015, v. 13, n. 3, p. 5

By:

Frandsen, Sanne

Publication type:

Article

Examining Mental Health Knowledge, Stigma, and Service Use Intentions Among Public Safety Personnel.

Published in:

Frontiers in Psychology, 2020, v. 11, p. 1, doi. 10.3389/fpsyg.2020.00949

By:

Krakauer, Rachel L.;
Stelnicki, Andrea M.;
Carleton, R. Nicholas

Publication type:

Article

On Order…Better Call Centers for Citizens.

Published in:

Public Manager, 2011, v. 40, n. 3, p. 35

By:

brick, Wendi Pomerance

Publication type:

Article

Call Center Agents and Expatriate Writers: Twin Subjects of New Indian Capital.

Published in:

Ariel: A Review of International English Literature, 2018, v. 49, n. 4, p. 77, doi. 10.1353/ari.2018.0030

By:

Srinivasan, Ragini Tharoor

Publication type:

Article

WAKING UP ON THE RIGHT OR WRONG SIDE OF THE BED: START-OF-WORKDAY MOOD, WORK EVENTS, EMPLOYEE AFFECT, AND PERFORMANCE.

Published in:

Academy of Management Journal, 2011, v. 54, n. 5, p. 959, doi. 10.5465/amj.2007.0056

By:

ROTHBARD, NANCY P.;
WILK, STEFFANIE L.

Publication type:

Article

Call center service times are lognormal: A Fokker–Planck description.

Published in:

Mathematical Models & Methods in Applied Sciences, 2018, v. 28, n. 8, p. 1513, doi. 10.1142/S0218202518500410

By:

Gualandi, Stefano;
Toscani, Giuseppe

Publication type:

Article

The Chief of INCLUSION.

Published in:

People & Strategy, 2021, v. 44, n. 2, p. 28

By:

Sims-Williams, Sandra

Publication type:

Article

Análise comparativa entre a carga mental dos operadores de class centar e os indicadores da operação.

Published in:

Revista Producao Online, 2025, v. 25, n. 1, p. 1, doi. 10.14488/1676-1901.v25i1.5293

By:

Ferreira Lopes, Maria José;
Karla Rocha, Miriam;
Monteiro Maia, Macilene Maria;
Cleide de Oliveira, Rayssa;
Harumi Yamashita, Gabrielli

Publication type:

Article

'Silence is not always golden': Withholding a response in customer service interactions.

Published in:

Sociolinguistic Studies, 2022, v. 16, p. 109, doi. 10.1558/sols.42260

By:

Orthaber, Sara

Publication type:

Article

Rethinking call centers: From stigma to productive experience.

Published in:

Sociolinguistic Studies, 2022, v. 16, p. 87, doi. 10.1558/sols.42282

By:

Tovar, Johanna

Publication type:

Article

I'm sorry, my what? Understanding caller clarification sequences in outsourced call center interactions.

Published in:

Sociolinguistic Studies, 2022, v. 16, p. 65, doi. 10.1558/sols.42324

By:

Friginal, Eric

Publication type:

Article

The design of a webchat assessment framework for contact centres in Asia.

Published in:

Sociolinguistic Studies, 2022, v. 16, p. 39, doi. 10.1558/sols.42361

By:

Lockwood, Jane

Publication type:

Article

Current trends and the way forward on call center research in a post-covid world: An introduction.

Published in:

Sociolinguistic Studies, 2022, v. 16, p. 7, doi. 10.1558/sols.42444

By:

Tovar, Johanna

Publication type:

Article

Call center agents' skills: Invisible, illegible, and misunderstood.

Published in:

Sociolinguistic Studies, 2020, v. 14, n. 4, p. 437, doi. 10.1558/sols.39555

By:

Tovar, Johanna

Publication type:

Article

Stickley Adhesives.

Published in:

INFORMS Transactions on Education, 2021, v. 21, n. 2, p. 101, doi. 10.1287/ited.2019.0231cs

By:

Maleyeff, John;
Corlu, Canan G.

Publication type:

Article

Innovative Partnerships between Libraries and Local Governments Can Help to Improve Communities.

Published in:

Alki: The Washington Library Association Journal, 2010, v. 26, n. 2, p. 9

By:

Krake, Erin

Publication type:

Article

Service Experience at Passport Seva Kendra.

Published in:

Vikalpa: The Journal for Decision Makers, 2021, v. 46, n. 4, p. 236, doi. 10.1177/02560909211054687

By:

Saxena, Richa;
Popli, Sapna;
Abhishek

Publication type:

Article

HOW SUPERVISORS INFLUENCE PERFORMANCE: A MULTILEVEL STUDY OF COACHING AND GROUP MANAGEMENT IN TECHNOLOGY-MEDIATED SERVICES.

Published in:

Personnel Psychology, 2010, v. 63, n. 2, p. 265, doi. 10.1111/j.1744-6570.2010.01170.x

By:

Liu, Xiangmin;
Batt, Rosemary

Publication type:

Article

Computers, Customer Service Operatives and Cyborgs: Intra-actions in Call Centres.

Published in:

Organization Studies, 2009, v. 30, n. 11, p. 1180, doi. 10.1177/0170840609337955

By:

Nyberg, Daniel

Publication type:

Article

Call center arrival modeling: A Bayesian state-space approach.

Published in:

Naval Research Logistics, 2011, v. 58, n. 1, p. 28, doi. 10.1002/nav.20436

By:

Aktekin, Tevfik;
Soyer, Refik

Publication type:

Article

AI improved the productivity of a Fortune 500 software company.

Published in:

Monthly Labor Review, 2024, p. 1

By:

Schaffer, Nicholas A.

Publication type:

Article

Practice Summary: Henkel Uses Analytics to Improve Call Center Performance.

Published in:

INFORMS Journal on Applied Analytics, 2024, v. 54, n. 4, p. 357, doi. 10.1287/inte.2021.0106

By:

Maleyeff, John;
Corlu, Canan Gunes

Publication type:

Article

Emotional Intelligence, Interaction Involvement, and Job Performance of Call Center Representatives in the Philippines.

Published in:

Human Behavior, Development & Society, 2019, v. 20, n. 2, p. 20

By:

Villegas-Puyod, Jenette;
Charoensukmongkol, Peerayuth

Publication type:

Article

The Effect of Family-Work and Work-Family Conflict on Call Center Workers' Emotional Exhaustion With Person-Job Fit as Antecedent.

Published in:

Revista CEA, 2020, v. 6, n. 12, p. 69, doi. 10.22430/24223182.1616

By:

Lestari, Elissa Dwi;
Yuwono, Miranti Kusuma

Publication type:

Article

ÇAĞRI MERKEZİ MÜŞTERİ TEMSİLCİSİNİN İMAJININ MÜŞTERİ MEMNUNİYETİ ÜZERİNDEKİ ROLÜ.

Published in:

Gumushane Universty Electronic Journal of the Faculty of Communication / Gümüshane Üniversitesi Iletisim Fakültesi Elektronik Dergisi, 2017, v. 5, n. 1, p. 118, doi. 10.19145/gumuscomm.291783

By:

Kocabaş, İsmail

Publication type:

Article

Optimal balanced control for call centers.

Published in:

Annals of Operations Research, 2012, v. 201, n. 1, p. 39, doi. 10.1007/s10479-012-1215-1

By:

Bhulai, Sandjai;
Farenhorst-Yuan, Taoying;
Heidergott, Bernd;
Laan, Dinard

Publication type:

Article

Perceived Organizational Support, Organizational Commitment and Service-Oriented Organizational Citizenship Behaviors.

Published in:

International Journal of Business & Information, 2014, v. 9, n. 1, p. 61

By:

Chao-Chan Wu;
Na-Ting Liu

Publication type:

Article

Are We Getting the Right People for the Job? A Study of English Language Recruitment Assessment Practices in the Business Processing Outsourcing Sector: India and the Philippines.

Published in:

Journal of Business Communication, 2012, v. 49, n. 2, p. 107, doi. 10.1177/0021943612436975

By:

Lockwood, Jane

Publication type:

Article

Peakedness-Based Staffing for Call Center Outsourcing.

Published in:

Production & Operations Management, 2014, v. 23, n. 3, p. 504, doi. 10.1111/poms.12049

By:

Schrieck, Jean‐Christophe;
Akşin, Zeynep;
Chevalier, Philippe

Publication type:

Article

Emerging IOL Technology in the Digital Age.

Published in:

Philippine Journal of Ophthalmology, 2020, v. 45, n. 2, p. 3

By:

Kho, Richard C.

Publication type:

Article

Emerging IOL Technology in the Digital Age.

Published in:

Philippine Journal of Ophthalmology, 2020, v. 45, n. 1, p. 3

By:

Kho, Richard C.

Publication type:

Article

Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude.

Published in:

Journal of Service Research, 2011, v. 14, n. 2, p. 164, doi. 10.1177/1094670511401007

By:

Umashankar, Nita;
Srinivasan, Raji;
Hindman, Dustin

Publication type:

Article

How Leaders’ Motivation Transfers to Customer Service Representatives.

Published in:

Journal of Service Research, 2011, v. 14, n. 2, p. 214, doi. 10.1177/1094670510397177

By:

Wieseke, Jan;
Kraus, Florian;
Alavi, Sascha H.;
Kessler-Thönes, Tino

Publication type:

Article

Call centers and noise-induced hearing loss.

Published in:

2016

By:

Beyan, Ayse Coskun;
Demiral, Yucel;
Cimrin, Arif Hikmet;
Ergor, Alparslan

Publication type:

journal article

In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion.

Published in:

Revista de Administração, 2016, v. 51, n. 2, p. 123, doi. 10.5700/rausp1229

By:

de Oliveira Medeiros, Cintia Rodrigues;
Alcapadipani, Rafael

Publication type:

Article

Evaluating quality neonatal care, call Centre service, tele-health and community engagement in reducing newborn morbidity and mortality in Bungoma county, Kenya.

Published in:

2018

By:

Gitaka, Jesse;
Natecho, Alice;
Mwambeo, Humphrey M.;
Gatungu, Daniel Maina;
Githanga, David;
Abuya, Timothy

Publication type:

journal article

Not That Button but the Other: Misunderstanding and Non-understanding in Helpdesk Encounters Involving Nonnative English Speakers.

Published in:

Technical Communication, 2012, v. 59, n. 3, p. 179

By:

Beldad, Ardion;
Steehouder, Michaël

Publication type:

Article

Exploring Retaliation as a Coping Strategy in Response to Customer Sexual Harassment.

Published in:

Sex Roles, 2014, v. 71, n. 1-2, p. 83, doi. 10.1007/s11199-014-0373-9

By:

Morganson, Valerie;
Major, Debra

Publication type:

Article

One Ringy-dingy, Two Ringy-dingy, No More Ringy-dingy?

Published in:

Social Policy, 2024, v. 54, n. 3, p. 30

By:

GOLDMAN, DEBBIE J.

Publication type:

Article

Mr. Pareto Head.

Published in:

2014

By:

CROSSEN, MIKE

Publication type:

Cartoon/Comic Strip

DOES CALL CENTERS OPERATORS' INTROJECTED REGULATION IMPACT THEIR SKILL VARIETY AND TASK SIGNIFICANCE? EVIDENCE FROM MOROCCO.

Published in:

Business, Management & Economics Engineering, 2024, v. 22, n. 1, p. 174, doi. 10.3846/bmee.2024.20168

By:

BELHAJ SOULAMI, Marwa;
LOULIDI, Sofia

Publication type:

Article

Acoustic shock about two observations in a tropical environment and review of the literature.

Published in:

Revue Africaine de Chirurgie et Spécialités, 2021, v. 15, n. 3, p. 38

By:

POUKA Olive Marie Nicole, Ngaba Mambo;
Louise, Mouangue;
Francois, Djomou

Publication type:

Article

CAN CHATBOTS WORK WELL WITH KNOWLEDGE MANAGEMENT SYSTEMS?.

Published in:

Issues in Information Systems, 2020, v. 21, n. 4, p. 53

By:

Erickson, Mathew;
Kim, Philip

Publication type:

Article

DESIGNING A CALL CENTER TRAINING SOFTWARE FOR VISUALLY IMPAIRED USERS.

Published in:

International Journal of Technology, 2017, v. 8, n. 2, p. 212, doi. 10.14716/ijtech.v8i2.6130

By:

Seva, Rosemary;
Madrazo, Jacqueline Anne;
Sy, Jill Rynette;
Tapel, Melchizedek Israel

Publication type:

Article

AN ERGONOMIC STUDY ON THE 'MORNINGNESS' AND 'EVENINGNESS' OF CALL CENTER AGENTS AND ITS EFFECT ON COGNITIVE PERFORMANCE.

Published in:

International Journal of Technology, 2017, v. 8, n. 2, p. 221, doi. 10.14716/ijtech.v8i2.6132

By:

Jennifer Gutierrez, Alma Maria;
Arga, Satrina;
Cruz, Kea;
Jison, Beatrice

Publication type:

Article