Works matching DE "CALL center agents"
Results: 233
JPen Free Helpline.
- Published in:
- Practice Nursing, 2009, v. 20, n. 5, p. 257
- Publication type:
- Article
Les antécédents de l'expression d'émotions dans un centre d'appels.
- Published in:
- Industrial Relations / Relations Industrielles, 2014, v. 69, n. 1, p. 87, doi. 10.7202/1024208ar
- By:
- Publication type:
- Article
Contribution à un modèle explicatif de la charge de travail : le cas du service à la clientèle.
- Published in:
- Industrial Relations / Relations Industrielles, 2013, v. 68, n. 1, p. 46, doi. 10.7202/1014741ar
- By:
- Publication type:
- Article
L'expérience de travail en centre d'appels : aux confins de l'engagement et de la distanciation.
- Published in:
- Industrial Relations / Relations Industrielles, 2010, v. 65, n. 4, p. 654, doi. 10.7202/045590ar
- By:
- Publication type:
- Article
Innovative Partnerships between Libraries and Local Governments Can Help to Improve Communities.
- Published in:
- Alki: The Washington Library Association Journal, 2010, v. 26, n. 2, p. 9
- By:
- Publication type:
- Article
THE "RIGHT" PERSON FOR THE JOB: EXPLORING THE AESTHETIC OF LABOR WITHIN THE EVENTS INDUSTRY.
- Published in:
- Event Management, 2013, v. 17, n. 2, p. 135, doi. 10.3727/152599513X13668224082341
- By:
- Publication type:
- Article
Computers, Customer Service Operatives and Cyborgs: Intra-actions in Call Centres.
- Published in:
- Organization Studies, 2009, v. 30, n. 11, p. 1180, doi. 10.1177/0170840609337955
- By:
- Publication type:
- Article
Monitor.
- Published in:
- Occupational Medicine, 2003, v. 53, n. 1, p. 77, doi. 10.1093/occmed/kgq024
- Publication type:
- Article
Acoustic shock about two observations in a tropical environment and review of the literature.
- Published in:
- Revue Africaine de Chirurgie et Spécialités, 2021, v. 15, n. 3, p. 38
- By:
- Publication type:
- Article
A survey of eye-related complaints among call-center employees in Pune.
- Published in:
- Indian Journal of Basic & Applied Medical Research, 2017, v. 6, n. 4, p. 52
- By:
- Publication type:
- Article
Hope to Despair: The Experience of Organizing Indian Call Centre Employees.
- Published in:
- Indian Journal of Industrial Relations, 2013, v. 48, n. 3, p. 471
- By:
- Publication type:
- Article
Phonetic convergence towards American English by Indian agents in international service encounters.
- Published in:
- English World-Wide, 2017, v. 38, n. 3, p. 244, doi. 10.1075/eww.38.3.01cow
- By:
- Publication type:
- Article
Incremental Validity of Interactive Multimedia Simulations in Two Organizations.
- Published in:
- International Journal of Selection & Assessment, 2014, v. 22, n. 1, p. 108, doi. 10.1111/ijsa.12061
- By:
- Publication type:
- Article
Creating Competitive HR Vision for the Next Generation of ITES-BPO Industry.
- Published in:
- Amity Business Review, 2016, v. 17, n. 1, p. 121
- By:
- Publication type:
- Article
Are We Getting the Right People for the Job? A Study of English Language Recruitment Assessment Practices in the Business Processing Outsourcing Sector: India and the Philippines.
- Published in:
- Journal of Business Communication, 2012, v. 49, n. 2, p. 107, doi. 10.1177/0021943612436975
- By:
- Publication type:
- Article
Study of the Link between Personality Disorders and Burnout in Moroccan Call Center Agents.
- Published in:
- Indian Journal of Public Health Research & Development, 2020, v. 11, n. 3, p. 1760
- By:
- Publication type:
- Article
Closing the gap in customer service encounters: Customers' use of upshot formulations to manage service responses.
- Published in:
- Pragmatics & Society, 2015, v. 6, n. 1, p. 67, doi. 10.1075/ps.6.1.04kev
- By:
- Publication type:
- Article
Sustainable Ergonomic Workplace: Fostering Job Satisfaction and Productivity among Business Process Outsourcing (BPO) Workers.
- Published in:
- Sustainability (2071-1050), 2023, v. 15, n. 18, p. 13516, doi. 10.3390/su151813516
- By:
- Publication type:
- Article
Call center service times are lognormal: A Fokker–Planck description.
- Published in:
- Mathematical Models & Methods in Applied Sciences, 2018, v. 28, n. 8, p. 1513, doi. 10.1142/S0218202518500410
- By:
- Publication type:
- Article
EXPLORING INTELLECTUAL CAPITAL IN A CALL CENTRE THROUGH A "SYSTEM DYNAMICS' RESOURCE BASED VIEW.
- Published in:
- Portuguese Journal of Management Studies, 2008, v. 13, n. 3, p. 361
- By:
- Publication type:
- Article
Servicing a world elsewhere? Examining everyday work practices in the emerging economic spaces of Malaysia's business process outsourcing industry.
- Published in:
- Singapore Journal of Tropical Geography, 2011, v. 32, n. 2, p. 141, doi. 10.1111/j.1467-9493.2011.00426.x
- By:
- Publication type:
- Article
The subterranean stream: Communicative capitalism and call centre labour.
- Published in:
- Ephemera: Theory & Politics in Organization, 2010, v. 10, n. 3/4, p. 470
- By:
- Publication type:
- Article
Protocol: a multi-level intervention program to reduce stress in 9-1-1 telecommunicators.
- Published in:
- 2018
- By:
- Publication type:
- journal article
Employee Turnover Intention in Travel Agencies: Analysis of Controllable and Uncontrollable Factors.
- Published in:
- International Journal of Tourism Research, 2015, v. 17, n. 6, p. 577, doi. 10.1002/jtr.2025
- By:
- Publication type:
- Article
Is Empathy Effective for Customer Service? Evidence From Call Center Interactions.
- Published in:
- Journal of Business & Technical Communication, 2013, v. 27, n. 2, p. 123, doi. 10.1177/1050651912468887
- By:
- Publication type:
- Article
Strategic deception in call centers: impacts on well-being, cognition, and work motivation.
- Published in:
- Journal of General Psychology, 2024, v. 151, n. 4, p. 597, doi. 10.1080/00221309.2024.2327323
- By:
- Publication type:
- Article
Reducing burnout in call centers through HR practices.
- Published in:
- 2010
- By:
- Publication type:
- Journal Article
Plithogenic Analysis of the Psychosocial Perceptions of Call Center Operators in Quito.
- Published in:
- Neutrosophic Sets & Systems, 2024, v. 69, p. 22
- By:
- Publication type:
- Article
Airline policy for passengers requiring supplemental in-flight oxygen.
- Published in:
- Respirology, 2009, v. 14, n. 4, p. 589, doi. 10.1111/j.1440-1843.2009.01521.x
- By:
- Publication type:
- Article
Call centers organizacje-maszyny naszych czasów.
- Published in:
- Human Resource Management / Zarzadzanie Zasobami Ludzkimi, 2013, n. 1, p. 97
- By:
- Publication type:
- Article
Designing a call center with an IVR (Interactive Voice Response).
- Published in:
- Queueing Systems, 2010, v. 66, n. 3, p. 215, doi. 10.1007/s11134-010-9193-y
- By:
- Publication type:
- Article
KARIN ZULKARNAEN A WIDE-OPEN MARKET.
- Published in:
- Journal of the Australian & New Zealand Institute of Insurance & Finance, 2024, v. 47, n. 2, p. 30
- By:
- Publication type:
- Article
The Nature and Outcomes of Emotion Work in Customer Service Management.
- Published in:
- Petroleum - Gas University of Ploiesti Bulletin, Technical Series, 2015, v. 67, n. 1, p. 13
- By:
- Publication type:
- Article
Working the Night Shift: Women in India's Call Center Industry.
- Published in:
- 2010
- By:
- Publication type:
- Book Review
Telemedicine in Pediatric Ophthalmology.
- Published in:
- 2020
- By:
- Publication type:
- Editorial
The Chief of INCLUSION.
- Published in:
- People & Strategy, 2021, v. 44, n. 2, p. 28
- By:
- Publication type:
- Article
INTERVENÇÃO FONOAUDIOLÓGICA PARA CONSULTORES EM UM SERVIÇO DE TELEATENDIMENTO: BEM-ESTAR VOCAL.
- Published in:
- Revista CEFAC, 2010, v. 12, n. 6, p. 936, doi. 10.1590/S1516-18462010005000109
- By:
- Publication type:
- Article
OUTSOURCED HEROES AND QUEER INCORPORATIONS.
- Published in:
- GLQ: A Journal of Lesbian & Gay Studies, 2016, v. 22, n. 3, p. 381, doi. 10.1215/10642684-3479426
- By:
- Publication type:
- Article
The Growth and Prospects of Call Center Outsourcing in the Philippines.
- Published in:
- Proceedings of the Northeast Business & Economics Association, 2011, p. 379
- By:
- Publication type:
- Article
CUSTOMER-RELATED SOCIAL STRESSORS AND EMOTIONAL EXHAUSTION: THE MEDIATING ROLE OF SURFACE AND DEEP ACTING.
- Published in:
- Social Behavior & Personality: an international journal, 2010, v. 38, n. 10, p. 1359, doi. 10.2224/sbp.2010.38.10.1359
- By:
- Publication type:
- Article
PERSONALITY, ATTENTION TO DETAIL AND TELEPHONE MANNER.
- Published in:
- Social Behavior & Personality: an international journal, 2008, v. 36, n. 2, p. 177, doi. 10.2224/sbp.2008.36.2.177
- By:
- Publication type:
- Article
Les centres d'appels « eldorado technologique » ou forme moderne de dégradation des conditions de travail ?
- Published in:
- Revue Management et Avenir, 2009, n. 26, p. 74, doi. 10.3917/mav.026.0074
- By:
- Publication type:
- Article
Etats des lieux de la RSE et du développement durable en France.
- Published in:
- Revue Management et Avenir, 2009, n. 23, p. 23
- By:
- Publication type:
- Article
In pursuit of happiness: A sociological examination of employee identifications amongst a ‘happy’ call-centre workforce.
- Published in:
- Organization, 2014, v. 21, n. 6, p. 867, doi. 10.1177/1350508413491444
- By:
- Publication type:
- Article
Offshore responsiveness: theory of Constraints innovates customer services.
- Published in:
- Service Industries Journal, 2017, v. 37, n. 3-4, p. 155, doi. 10.1080/02642069.2017.1303047
- By:
- Publication type:
- Article
Job quality in the customer contact centre: conceptual foundation and scale development.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 2, p. 171, doi. 10.1080/02642069.2010.531120
- By:
- Publication type:
- Article
Off-shoring in the contact centre industry and employment in the North West of England.
- Published in:
- Service Industries Journal, 2009, v. 29, n. 2, p. 173, doi. 10.1080/02642060802294920
- By:
- Publication type:
- Article
Service Experience at Passport Seva Kendra.
- Published in:
- Vikalpa: The Journal for Decision Makers, 2021, v. 46, n. 4, p. 236, doi. 10.1177/02560909211054687
- By:
- Publication type:
- Article
Review of Pennington & Rogerson-Revell (2019): English Pronunciation Teaching and Research: Contemporary Perspectives.
- Published in:
- 2020
- By:
- Publication type:
- Book Review
book review.
- Published in:
- 2011
- By:
- Publication type:
- Book Review