Issue management as a post-crisis discipline: identifying and responding to issue impacts beyond the crisis.
- Published in:
- Journal of Public Affairs (14723891), 2009, v. 9, n. 1, p. 35, doi. 10.1002/pa.310
- By:
- Publication type:
- Article
Works matching DE "BRAND repair"
Results: 34
1
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The effects of brand experience and an advertisement's disclaimer speed on purchase: speak slowly or carry a big brand.
- Published in:
- International Journal of Advertising, 2006, v. 25, n. 2, p. 213, doi. 10.1080/02650487.2006.11072963
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- Publication type:
- Article
3
A country as a brand: Israel's evolving branding strategy.
- Published in:
- Journal of Brand Strategy, 2013, v. 2, n. 2, p. 177, doi. 10.69554/ztqt1193
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- Publication type:
- Article
4
Issues Management and Organizational Accounts: An Analysis of Corporate Responses to Accusations of Unethical Business Practices.
- Published in:
- Journal of Business Ethics, 1989, v. 8, n. 7, p. 507, doi. 10.1007/BF00382927
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- Publication type:
- Article
5
Focus Empreendimentos: o Resgate da Credibilidade.
- Published in:
- RAC: Revista de Administração Contemporânea, 2010, v. 14, n. 2, p. 377, doi. 10.1590/S1415-65552010000200014
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- Publication type:
- Article
6
Exploring the impact of silos in achieving brand orientation.
- Published in:
- 2013
- By:
- Publication type:
- Case Study
7
Consumers' moral licensing of firms' CSR transgressions.
- Published in:
- Psychology & Marketing, 2023, v. 40, n. 4, p. 643, doi. 10.1002/mar.21779
- By:
- Publication type:
- Article
8
Image Reinforcement or Impairment: The Effects of Co-Branding on Attribute Uncertainty.
- Published in:
- Marketing Science, 2008, v. 27, n. 4, p. 730, doi. 10.1287/mksc.1070.0326
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- Publication type:
- Article
9
Using Communication Theory to Analyze Corporate Reporting Strategies.
- Published in:
- Journal of Business Communication, 2011, v. 48, n. 2, p. 207, doi. 10.1177/0021943611399728
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- Publication type:
- Article
10
THE JOINT EFFECTS OF SERVICE FAILURE MODE, RECOVERY EFFORT, AND GENDER ON CUSTOMERS' POST-RECOVERY SATISFACTION.
- Published in:
- Journal of Travel & Tourism Marketing, 2009, v. 26, n. 2, p. 120, doi. 10.1080/10548400902862002
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- Publication type:
- Article
11
AN ANALYSIS OF CORPORATE E-MAIL COMMUNICATION AS PART OF AIRLINES' SERVICE RECOVERY STRATEGY.
- Published in:
- Journal of Travel & Tourism Marketing, 2009, v. 26, n. 2, p. 156, doi. 10.1080/10548400902864651
- By:
- Publication type:
- Article
12
Negative Publicity Effect of the Business Founder's Unethical Behavior on Corporate Image: Evidence from China.
- Published in:
- Journal of Business Ethics, 2013, v. 117, n. 1, p. 111, doi. 10.1007/s10551-012-1512-2
- By:
- Publication type:
- Article
13
Interactive Role of Consumer Discrimination and Branding against Counterfeiting: A Study of Multinational Managers' Perception of Global Brands in China.
- Published in:
- Journal of Business Ethics, 2013, v. 115, n. 1, p. 195, doi. 10.1007/s10551-012-1394-3
- By:
- Publication type:
- Article
14
Organizations Behaving Badly: When Are Discreditable Actions Likely to Damage Organizational Reputation?
- Published in:
- Journal of Business Ethics, 2010, v. 93, n. 1, p. 39, doi. 10.1007/s10551-009-0180-3
- By:
- Publication type:
- Article
15
Toward a Better Understanding of Organizational Efforts to Rebuild Reputation Following an Ethical Scandal.
- Published in:
- Journal of Business Ethics, 2009, v. 90, n. 4, p. 453, doi. 10.1007/s10551-009-0058-4
- By:
- Publication type:
- Article
16
THE EFFECTS OF CORRECTIVE ADVERTISING ON COMPANY IMAGE.
- Published in:
- Journal of Advertising, 1982, v. 11, n. 4, p. 39, doi. 10.1080/00913367.1982.10672820
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- Publication type:
- Article
17
Employer Postcrisis Image Restoration: Implications for Recruitment.
- Published in:
- International Journal of Business Communication, 2022, v. 59, n. 4, p. 551, doi. 10.1177/2329488419864712
- By:
- Publication type:
- Article
18
Why Saying "I'm Sorry" Isn't Good Enough: The Ethics of Corporate Apologies.
- Published in:
- Business Ethics Quarterly, 2013, v. 23, n. 2, p. 239, doi. 10.5840/beq201323216
- By:
- Publication type:
- Article
19
Unlikely allies: credibility transfer during a corporate crisis.
- Published in:
- Journal of Applied Social Psychology, 2014, v. 44, n. 5, p. 392, doi. 10.1111/jasp.12227
- By:
- Publication type:
- Article
20
Comunicação na gestão de crises: A "deontologia" da atividade jornalística.
- Published in:
- Estudos em Jornalismo e Mídia, 2013, v. 10, n. 1, p. 52, doi. 10.5007/1984-6924.2013v10n1p52
- By:
- Publication type:
- Article
21
Consumer Reaction to Company-Related Disasters: The Effect of Multiple Versus Single Explanations.
- Published in:
- Advances in Consumer Research, 1994, v. 21, n. 1, p. 348
- By:
- Publication type:
- Article
22
The balance of the impact of quality and recovery on satisfaction: the case of e-travel.
- Published in:
- Total Quality Management & Business Excellence, 2013, v. 24, n. 11/12, p. 1390, doi. 10.1080/14783363.2013.799327
- By:
- Publication type:
- Article
23
Consumer Reactions to Unethical Service Recovery.
- Published in:
- Journal of Business Ethics, 2002, v. 36, n. 3, p. 223, doi. 10.1023/A:1014086327876
- By:
- Publication type:
- Article
24
Advertising strategies for brand image repair: The effectiveness of advertising alliances.
- Published in:
- Journal of Marketing Communications, 2015, v. 21, n. 6, p. 450, doi. 10.1080/13527266.2013.866594
- By:
- Publication type:
- Article
25
Reputation as Matching Identities and Images: Extending Davies and Chun's (2002) Research on Gaps between the Internal and External Perceptions of the Corporate Brand.
- Published in:
- Journal of Marketing Communications, 2007, v. 13, n. 4, p. 277, doi. 10.1080/13527260701300151
- By:
- Publication type:
- Article
26
A Multivariate Model of Perceived Quality in a Developing Country.
- Published in:
- Journal of International Consumer Marketing, 2007, v. 19, n. 4, p. 33, doi. 10.1300/J046v19n04_03
- By:
- Publication type:
- Article
27
Risky Reputation.
- Published in:
- Quality Progress, 2012, v. 45, n. 10, p. 48
- By:
- Publication type:
- Article
28
Corporate Reputations. Don't Give Them Something to Talk About.
- Published in:
- Financial Executive, 2004, v. 20, n. 1, p. 26
- By:
- Publication type:
- Article
29
Can McDonald's Food Ever Be Considered Healthful? Metacognitive Experiences Affect the Perceived Understanding of a Brand.
- Published in:
- Journal of Marketing Research (JMR), 2009, v. 46, n. 2, p. 222, doi. 10.1509/jmkr.46.2.222
- By:
- Publication type:
- Article
30
When Corporate Image Affects Product Evaluations: The Moderating Role of Perceived Risk.
- Published in:
- Journal of Marketing Research (JMR), 2004, v. 41, n. 2, p. 197, doi. 10.1509/jmkr.41.2.197.28667
- By:
- Publication type:
- Article
31
Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations.
- Published in:
- Journal of Marketing Research (JMR), 2000, v. 37, n. 2, p. 215, doi. 10.1509/jmkr.37.2.215.18729
- By:
- Publication type:
- Article
32
Consumer Response to Negative Publicity: The Moderating Role of Commitment.
- Published in:
- Journal of Marketing Research (JMR), 2000, v. 37, n. 2, p. 203, doi. 10.1509/jmkr.37.2.203.18734
- By:
- Publication type:
- Article
33
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery.
- Published in:
- Journal of Marketing Research (JMR), 1999, v. 36, n. 3, p. 356, doi. 10.2307/3152082
- By:
- Publication type:
- Article
34
HOW FIRMS RESPOND TO FINANCIAL RESTATEMENT: CEO SUCCESSORS AND EXTERNAL REACTIONS.
- Published in:
- Academy of Management Journal, 2014, v. 57, n. 6, p. 1579, doi. 10.5465/amj.2012.0491
- By:
- Publication type:
- Article